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Benjamin Franklin Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Does your plumbing company solve your plumbing problems? At Benjamin Franklin Plumbing® your complete satisfaction with both our service and plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by highly skilled plumbers that are expertly trained and experienced to exceed your expectations. Simply put, when you choose Benjamin Franklin Plumbing® for all your plumbing problems, you can’t lose. Additional contact bill mcdaniel. May contact through email. License # M-17631. Toll free- 1-800-471-0809. Award winning.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Residental, Plumbing, Slab, Leak Repairs, Gas Lines, Sewer Lines, Drain Cleaning, Faucet Repair, Electronic Leak Detection, In-Line Video Camera, Electric & Gas Tank Water Heaters, Tankless Gas & Electric Water Heaters.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.2227 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
8%
3
8%
2
7%
1
15%


Rating CategoryRating out of 5
quality
4.4
value
3.6
professionalism
4.4
responsiveness
4.6
punctuality
4.7
Showing 176-200 of 227 reviews

James W.
10/2017
5.0
plumbing
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from Benjamin Franklin Plumbing
We do not service Argyle. I believe your review is on the wrong Ben Franklin Plumbing.

Kaye M.
05/2017
1.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$1,500

Response from Benjamin Franklin Plumbing
How strange that you would post this "review" 3 years after the job was completed. Especially when you liked us and our tech well enough to become Ben Society members, and have not called us once concerning any warranty issues on the work we did for you. If you have a concern or a question please call us. We always present the cost of the repair BEFORE starting any work, as was done for you, and you approved it. In fact, you approved it once by your initials before the work was started, once by your signature before the work was started, and once by signature after the work was completed, viewed by you, and approved by you. Then you paid us. Not once did you mention any issue with the work, the price, our tech, or anything else. In the years between then and now, you have never called in for any issue related to the work we did. In short, we came out, looked at your situation, presented you options that included the price, you chose the option you wanted at the price you agreed to before the job was started, and then said we did a great job when we were done, as indicated by your signature & payment. I am not sure why you rated us so low, nor why you waited 3 years to post a "review", but if you would like to call into the office, we would love to talk with you regarding any issue you may have. Until then, have a blessed and wonderful day!

Michael C.
11/2016
4.0
appliance repair
  + -1 more
unknown
Description of Work: I had a plumbing stoppage, my line was basically clogged.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0


Shelby K.
09/2016
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Craig K.
09/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Sherry M.
09/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Irene C.
09/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Roert G.
07/2016
5.0
plumbing, drain pipe
  + 0 more
unknown
Description of Work: Replaced shower cartridge and outside water facet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

nelson H.
07/2016
3.0
sewer cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
$99

Valerie B.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Chongsuh B.
04/2016
5.0
plumbing
  + -1 more
good
Description of Work: focet change

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Derrick G.
03/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$800

Vaughn C.
02/2016
1.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Damaged my drain line with their jet machine because they didn't have a way for the man running the pump out at the street to talk to the man running the jet hose. Let the hose get away from him at one point and came within a foot of letting it plow thru a group of friends that were on the patio. Now that the drain is broken at some point it will cost me thousands to dig up my pool deck to fix it.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0

$1,000

Response from Benjamin Franklin Plumbing
Every once in awhile someone will enter information for another plumber onto our review area by mistake, and unfortunately Angie's List will not remove this erroneous entries. To be clear: We have never been to your address, we have never performed work for anyone with your name, and we do not service the Dallas area....ever. We are a franchise, and have a clearly defined territory, and you are not in it. We service the Arlington/Fort Worth area...only. I would ask that you please remove this post and assign it to the proper plumber. We care about our reviews and customers, even if Angie's List does not.

Les H.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: They came out and did a plumbing fix. They did a good job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Connie H.
01/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: I had my hot water heater replaced. The technician was punctual and courteous. He explained my options, warranties and prices. He also explained how to maintain the heater in the future. He also wrote his name and date of installation on the heater in case I had any further questions. I used Ben Franklin because of a much more extensive job previously. My pipes burst in my garage walls and garage attic from freezing temperatures. I was very satisfied with their service and repair. They came out almost immediately, did an excellent job. Their prices are competitive and reasonable for quality work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary S.
01/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,600

Debra P.
11/2015
2.0
drain cleaning, plumbing
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

$2,000

Response from Benjamin Franklin Plumbing
We truly do not understand your grading or your timing....can you please call us? We have not been to your home since February of 2014, 9 months ago, and we performed a free service for you at that time. Not a call back, not a warranty call, but an entirely free service of your water heater. The last visit prior to that was February 2013. Do you have us confused with someone else? We take our ratings vey seriously, and hope that you do too. As for the grading: How do we receive a poor grade in price for a free service? Again, do you have us confused with another plumbing company? Please call us, as we would love to discuss any issue you may have with the free service we performed. If this is in regards to the call we ran in 2013, why have you waited until now to post? Why not talk to us when we were out 9 months ago? Please call. Thank you for choosing Ben Franklin Plumbing!

Kathy Q.
11/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: Told me I needed a new shower head - did not clean the old one. Put my faucets on backwards & left a huge mess for me to clean up. Tech was more interested in taking personal calls than fixing my problem. Total waste of my time and money.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Response from Benjamin Franklin Plumbing
I am so sorry you had a bad experience. Please call in and take advantage of your 2 year parts and labor warranty and 100 % satisfaction guarantee next time! We strive to always be the best as you can see from our other reviews, but no one can be perfect 100% of the time. We guarantee to make it right though! I did want to clarify that your bill with us was not $99, it was $74 dollars. $74 dollars for the rebuilding of your shower valve due to a bad stem, with a 2 year parts & labor warranty. We do not clean showerheads, I am sorry, but it is important to note that cleaning the showerhead would not have fixed a bad stem, and your problem would have persisted. Professional plumber, professional diagnosis, professional results. The next time we come out please enjoy a no service fee visit on us, as a good faith gesture, and the next time there is any issue at your home with talking on a phone (we do not bring our cell into your home once work is started, by the way), or leaving a mess (which we do not do) please call the office while the tech is in your home. We will ensure you are properly taken care of! Have a blessed day!

Rosalee C.
11/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$312

Dennis W.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Brent fixed the leak in my toilet and provided me with good information about what he was doing and why.
Rating CategoryRating out of 5
Yes, I recommend this pro

Joseph W.
10/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: The initial estimate was high. But the tech allowed us to purchase our own equipment which saved us hundreds of dollars. Great work and very professional.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Mary A.
10/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They inspected the plumbing in our new house.
Rating CategoryRating out of 5
Yes, I recommend this pro

STEVE S.
03/2006
1.0
plumbing
  + -1 more
Ben Franklin came out once to repair the commode I had. For that they applied a service charge for just for coming out. After they serviced it, they told me that if it overflows again, I need a new commode. He didn't tell me that before he took my money, and 3 days later the commode overflowed. When I contacted Ben Franklin, they told me they could have sold me a refurbished commode from them or a new one at a cheaper cost than the one I bought. They charged me another service charge to put in a new commode. It was the same charge even though they spent half the time than they were at my house the first time. I would not recommend them to anyone.
Description of Work: Supposed to fix the commode.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$398.95

10/2005
5.0
plumbing
  + -1 more
KENT WAS VERY POLITE AND INFORMATIVE. KENT WAS THE PLUMBER WHO SHOWED UP TO DO THE WORK.
Description of Work: TIGHTENED PACKING NUT ON OUTSIDE FAUCET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Mary B.
05/2004
3.0
plumbing
  + -1 more
PRICED A LITTLE HIGH AND THE DRAIN ON THE SINK WAS NOT CHECKED. THE SINK THAT I COULDN'T USE BECAUSE OF THE FAUCET, I STILL CAN'T USE BECAUSE THE DRAIN LEAKS.
Description of Work: REPLACED FOUR FAUCET STEMS AND PARTS, AND HOOKED UP WATER TO SINKS.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$567

Contact information

PO Box 171557, Arlington, TX 76003

www.benfranklinplumbing.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

Licensed*

Trade License Number
17631
Trade License Locale
TEXAS
Trade License Authority
STATE OF TEXAS
Trade License Expiration
10/31/2018

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Heating and Air Conditioning,
Appliance Repair,
Lawn Irrigation,
Wells and Pumps,
Bathtub Restoration

FAQ

Benjamin Franklin Plumbing is currently rated 4.2 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Benjamin Franklin Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Benjamin Franklin Plumbing offers free project estimates.
Yes, Benjamin Franklin Plumbing offers eco-friendly accreditations.
Yes, Benjamin Franklin Plumbing offers a 10% senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
Yes, Benjamin Franklin Plumbing offers warranties.
Benjamin Franklin Plumbing offers the following services: Residental, Plumbing, Slab, Leak Repairs, Gas Lines, Sewer Lines, Drain Cleaning, Faucet Repair, Electronic Leak Detection, In-Line Video Camera, Electric & Gas Tank Water Heaters, Tankless Gas & Electric Water Heaters.

Contact information

PO Box 171557, Arlington, TX 76003

www.benfranklinplumbing.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM