Response from Benjamin Franklin Plumbing
How strange that you would post this "review" 3 years after the job was completed. Especially when you liked us and our tech well enough to become Ben Society members, and have not called us once concerning any warranty issues on the work we did for you. If you have a concern or a question please call us. We always present the cost of the repair BEFORE starting any work, as was done for you, and you approved it. In fact, you approved it once by your initials before the work was started, once by your signature before the work was started, and once by signature after the work was completed, viewed by you, and approved by you. Then you paid us. Not once did you mention any issue with the work, the price, our tech, or anything else. In the years between then and now, you have never called in for any issue related to the work we did. In short, we came out, looked at your situation, presented you options that included the price, you chose the option you wanted at the price you agreed to before the job was started, and then said we did a great job when we were done, as indicated by your signature & payment. I am not sure why you rated us so low, nor why you waited 3 years to post a "review", but if you would like to call into the office, we would love to talk with you regarding any issue you may have. Until then, have a blessed and wonderful day!