About us
Business highlights
41 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.867 Reviews
Showing 26-67 of 67 reviews
Cristy B.
06/2013
plumbing
 + -1 moreIt went fine. The man was diligent and friendly and got the work done on a timely manner for a such a hard job.
Description of Work: replace pipe under house
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$2,000
Response from Mr. Rooter Plumbing Of Amarillo
Krista G.
05/2013
drain cleaning, plumbing
 + 0 moreI called when my drain wasn't draining in my kitchen. It was after 4 when I called, so they came out the next day. I have used them before in the past and am always satisfied. Of course my only complaint is their prices. But, you get what you pay for!! They are on time, clean, professional, explain everything up front, and they always clean up after they are done. This time, when he was running the snake through under my kitchen sink, it was sooooo gross. He never let on that it was grossing him out, but I'm sure he was. HAHAHAHA Anyway, then I had him install a garbage disposal for me and he was in and out of my house in about an hour.
Description of Work: I called with a clogged kitchen drain. I ended up getting my pipes snaked and having a new garbage disposal installed.
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Yes, I recommend this pro
$380
Response from Mr. Rooter Plumbing Of Amarillo
Lia S.
05/2013
plumbing
 + -1 moreHad an emergent water gush in backyard. Called two other plumbers, who couldn't make it out till the following day. Quickly joined Angie's List to expand potential plumbers and Mr. Rooters was at the top. Called and plumber was here within two hours. Major job that took two and a half days to fix, but did a seemingly great job despite difficulties.
Description of Work: Replacement of waterline from house to alley, plus mounted carbon monoxide detectors.
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Yes, I recommend this pro
$1,525
Response from Mr. Rooter Plumbing Of Amarillo
Larry M.
05/2013
plumbing, water heater repair
 + 0 moreI obtained 3 estimates for the services required. Mr Rooter was the lowest bid. They were very friendly and responsive. Tim came out the next day and did the work. When he submitted the bill, it was actually less than the original estimate because he did not have to do an original item that had been planned for. The work was completed quickly and efficiently and he told us we would receive priority scheduling for any future services we might need.
Description of Work: Mr Rooter replaced our gas water heater.
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Yes, I recommend this pro
$1,000
Response from Mr. Rooter Plumbing Of Amarillo
Phyllis J.
03/2013
plumbing, water heater repair
 + 0 moreThey were phenomenal. The unit was installed up in a cabinet. They came out took out the old unit and put a new one in. The unit did not originally work so he had to take that one out and place another new unit in. He never complained and left no mess. I felt he went way beyond to make sure the work was done well.
Description of Work: We used them to replace are hot water heater.
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Yes, I recommend this pro
Response from Mr. Rooter Plumbing Of Amarillo
Bryan M.
03/2013
gas leak repair
 + -1 moreThe service turned out well. They were very professional and did a good job.
Description of Work: They fixed a gas leak we had.
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Yes, I recommend this pro
Response from Mr. Rooter Plumbing Of Amarillo
FLOYD A.
03/2013
drain cleaning, plumbing
 + 0 moreI was pretty satisfied with the service. They were very prompt and the price was reasonable.
Description of Work: They cleaned a plumbing line for me.
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Yes, I recommend this pro
Response from Mr. Rooter Plumbing Of Amarillo
Faye B.
03/2013
plumbing
 + -1 moreThe service turned out really well. They were able to find the problem and get it fixed. They called to let us know before they came which was nice. They were on time and really seemed to care about the customer. They were very professional and friendly.
Description of Work: They came and fixed a whirlpool tub in our bathroom.
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Yes, I recommend this pro
Response from Mr. Rooter Plumbing Of Amarillo
Barbara B.
03/2013
drain cleaning, sewer cleaning
 + 0 moreThe service was well. We were happy with them.
Description of Work: I had them clear out the sewer line.
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Yes, I recommend this pro
Response from Mr. Rooter Plumbing Of Amarillo
henry W.
02/2013
home remodeling
 + -1 moreMy insurance company asked this company to come do the repairs and paid for it.
Description of Work: did not need their services anymore as I had the job done by some other company.
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Response from Mr. Rooter Plumbing Of Amarillo
Kevin W.
01/2013
plumbing, water heater repair
 + 0 moreMy water heater went out over Christmas, so I waited until after the holiday and called Mr. Rooter to come see what the issue was. They said it was broken beyond repair and would need to be replaced, so I told them to go ahead and replace it which they did in a very prompt and satisfactory manner. My only complaint about this service was the price, as I was expecting it to cost around $1000, and the actual bill was $1610. I was never given a detailed invoice of the billing, and I'm 90% sure I was charged a "holiday" service rate even though the service occurred after the actual holiday, but I have no way to actually prove this was true. Overall the service and professionalism were great, and they were able to solve all of my issues the same day that I contacted them, so I will definitely use them again, I'll just pay a little bit closer attention to their billing in the future! UPDATE: The company sent me a detailed invoice when they replied to this review which answered some of my questions, but I still think the price charged for some of these services was high in my situation ($408 to install a drip pan, 12" of PVC pipe, a T & P drain, and reconnect the circulation pump), although they probably charge the same fees to everyone regardless of the actual implementation cost, so I've updated my rating accordingly.
Description of Work: Replaced water heater.
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Yes, I recommend this pro
$1,610.54
Response from Mr. Rooter Plumbing Of Amarillo
Kevin W.
01/2013
drain cleaning, sewer cleaning
 + 0 moreI was having issues with the drain in my utility room where my washing machine was located on 12/26/12, so I called Mr. Rooter to come out and snake the drain. The serviceman came out and snaked one of the clean outs by the kitchen and said this would cost about $200, but this did not solve the issue, so he ran the snake down one of the vents on the roof which bumped the price to $438. This seemed to help the drain a little bit, but it still wasn't 100%, and he said to use it over the next few days to see if it would clear after usage, and gave me a free callback if I continued to have issues. A couple days later everything in the house was stopped up, I couldn't use the showers, toilets, or sinks because they would back up almost immediately, so I called them back and they sent another serviceman out to the house. This gentlemen ran a larger snake through another clean out located in the back of the house, and mentioned there were some tree roots in the that line after running a camera through it. This seemed to fix the problem, and I haven't had any issues since the callback, although the serviceman advised that the fix would typically only last 2 to 6 months, and recommended replacing the line from the house to the sewer main. My only question about this service is that I keep wondering why the first guy didn't run a large snake through the clean out like the second guy did a few days later, makes me wonder if the whole snake through the vent that cost an extra $200 was even necessary, or if he just couldn't locate the access valve for the other clean out (it was actually buried a couple inches underground) and didn't know what else to do. All in all, the drain is fixed for the moment and I'm happy, these guys continue to be very prompt and professional so I would recommend them, but just like another issue in the past, I'm a little suspicious of the billing.
Description of Work: Run a snake to clear a drain.
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Yes, I recommend this pro
$438.82
Response from Mr. Rooter Plumbing Of Amarillo
Annette M.
01/2013
drain cleaning, plumbing
 + 0 moreThe service was excellent. see above.
Description of Work: The plumber showed up on time and presented his card to let me know he was from Mr. Rooter. I showed him that he water was not draining from either bathtub. Shane ran the hose through the drain trap and the let me look while he ran the camera through. We observed that pipes were rusty and had build-up. He then ran the hose again with a bigger head to get as much build-up as possible. Shane was very professional and obviously knowlegable. He took time to answer my questions and explain the cause of the problem as well as the likleyhood of reoccurance due to the age of the plumbing. He advised me of the pricing before beginning the work.
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Yes, I recommend this pro
$179
Response from Mr. Rooter Plumbing Of Amarillo
Shemika S.
12/2012
gas leak repair, plumbing
 + 0 moreOverall, I had a very pleasant experience with Mr. Rooter Plumbing. I called around noon for an appointment and a technician arrived within 2 hours. They were very professional from start to finish. Johnathan performed all of the services and made sure to let me know what everything was going to cost before he began performing any work. He was very efficient with his work as well. After he conducted the gas pressure test, he found a few leaks and then spoke to me about fixing the problems. Fixing the leaks costs an additional per hour fee for the labor so I appreciated Johnathan working so efficiently to get the work done in under an hour which saved me money.
Description of Work: I needed to get the gas turned on for my tenants so I called Mr. Rooter Plumbing to perform a gas pressure test. The test revealed a few leaks so the technician was able to fix the leaks as well.
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Yes, I recommend this pro
$390
Response from Mr. Rooter Plumbing Of Amarillo
Mark T.
11/2012
plumbing
 + -1 moreThe first thing they do is show you the charges from preprinted book that indicates what they will be charging. The standard charge to test to see if you have leak is $214. To locate and repair leak they go to an hourly rate of $125 an hour. The plumber crawled around the attic looking for the house leak and the charge was $706. Never did find the leak. To replace the gas line 50ft to the house the charge was $2124, making the total bill $3095. If you join their advantage program $100 they give you a discount so I ended up paying $2724. The end result was I paid $2700 but I have heat an hot water. I don't have a fireplace any more. The contract they use states that they aren't responsible for any damage they cause, (seems like a good way to pad the bill). The plumber that did the work was genuinely nice guy and was responsive and worked hard. This may be standard fare among plumbers but it's hard to get an estimate on an open ended job with a lot of unknowns, so you pay your money and you take your chances.
Description of Work: I could smell gas in the utility room and called Mr Rooter primarily from the reviews on Angies list. There is no gas in the utility room as all the appliances are electric, but the gas line from the meter runs into the house on the outside of the utility room so I asumed that was where the smell was coming from. The plumber shut the gas off and said he would return the following day and put in a temporary line which he did. He said he would have to replace the gas line from the meter to the house. He also put on a meter to check the inside of the house to see if there was any leaks there and he determined there was leak somewhere inside the house. There are only three gas connection inside the house. One to the water heater, one to the furnace and one to the fire place. He determined there was no leaks at the water heater or the furnace and he decided that it must be at the fireplace although he could find no leaks on the pipes running to the fireplace. He told me I needed to call in brick man to tear out the fireplace wall which is about eight feet high to get at the shut off valve to the fireplace. I told him I didn't want to spend the money and to just cap off the pipe running to it so it would pass code enforcement inspection. He brought a trencher and dug out a place to place the new line. We had to wait for code enforcement to inspect and approve it a few days later. I turned on my front water and looked in the trench and water was spewing out in several places. They had cut the water lines. When I showed him the problem he said they could fix it for $500 I told him they cut the lines and they ought to fix them. I said if I needed to I could talk to a supervisor or the owner but I didn't want to spend alot of money to fix their screw up. His supervisor told him to go ahead and fix it. I told him not to cover the trench until I could inspect it . The inspection by the city went OK but the water sprinklers along the side of the housed did not work and they had covered up the trench. Turns out the lines to the sprinklers had been cut also. To dig them up and patch them was going to cost another $450. So we went through the same thing again and he agreed to dig them again and fix them, which he. did.
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$2,700
Response from Mr. Rooter Plumbing Of Amarillo
Catherine W.
11/2012
drain cleaning, plumbing, sewer cleaning
 + 1 moreI called, was given an ETA, and the professional arrived. He performed the work and when he left, the only way I knew he was there was my toilet was flushing!
Description of Work: I own my home AND 18000 square feet of commercial property and I use Mr Rooter exclusively. They are polite, clean (they bring in matts to set their tools on!), thorough and perform the work for the price they quote...never any funny business. They also charge the same price no matter the day of the week or time of day.
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Yes, I recommend this pro
$189
Response from Mr. Rooter Plumbing Of Amarillo
Greggory N.
11/2012
drain cleaning, plumbing, sewer cleaning
 + 1 moreWe had a backed up drain that was not responsive to plunging or chemicals. We called Mr. Rooter after seeing a review on Angies list. Wighin 10 minutes the service tech called back and said he would be here in 1 hour. He showed up on time, saw our problem and had the drain cleared within minutes. We had questions about remodeling our bathroom that he answered completely. When he left he cleaned the work area and made sure we were satisfied before he left.
Description of Work: Very good, returned call within minutes, showed up when said he said he would, fixed our problem quickly and easily. Answered other questions we had without dithering around.
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Yes, I recommend this pro
$157
Response from Mr. Rooter Plumbing Of Amarillo
Rock L.
08/2012
drain cleaning, plumbing
 + 0 moreMr. Rooter put me in touch with a service rep pronto. He followed up to let me know when he thought he'd be here. His day got busy, so an on-call person came out. Jonathan was great. We discussed the problem, costs to address it, and he got to work. The primary clean-out is under the deck, so he located that, and pulled up a deck board to get access. The line was cleaned from two separate directions, and I could see the before and after on his camera screen. I signed up for their 5-year promotion, which saved me $26 on my call, and they took my $25 coupon. I was very pleased with their service, and I'll be using them again. Not soon, I hope, but I'm glad to have them as a resource.
Description of Work: I had a slow drain and toilet.
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Yes, I recommend this pro
$150
Response from Mr. Rooter Plumbing Of Amarillo
Kendra P.
08/2012
plumbing
 + -1 moreHe came in, very polite, respectful and gave me the cost. The next day, with the one I picked out, (toliet) he got to work. He had to pull the toliet, clear the line and put in the new toliet. He left my bathroom sparkling clean.
Description of Work: He did an outstanding job. Curtious, polite, fast, very professional, cleaned up everything and left my bathroom spotless. He had to replace my toliet.
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Yes, I recommend this pro
$100
Response from Mr. Rooter Plumbing Of Amarillo
Tonya D.
07/2012
gas leak repair, plumbing
 + 0 moreWe irrigate our crops and the motors that run the pivot sprinklers are powered with natural gas. When the natural gas line burst, we had to shut down our motors and quit watering, putting our crop at risk at a very crucial growing stage. We called Mr. Rooter, told them the situation and they responded quickly. Most plumbers we call to come to our farm say they have to charge us an extra fee because we're about 17 miles north of Amarillo. Mr. Rooter did not charge us a transportation fee. He had his plumbers out the very next day that we called. They brought everything they needed to repair the gas line. They had to dig the line - in the mud - by hand, and didn't flinch at all at the extra labor required. They were professional, prompt, and left the place as good as they found it. They were affordable, didn't charge us any extra fees, and provided us better service than we've received in a long time. I fully recommend Mr. Rooter.
Description of Work: Mr. Rooter's plumbers repaired a broken natural gas line that had been spewing natural gas out in our crop circle. The gas line was an older line and the experienced plumbers were familiar with the type of repair, were on sight promptly, and had it fixed much sooner than we anticipated. Mr Rooter's prompt, professional service helped us get our irrigation sprinklers back on our crops in a timely manner.
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Yes, I recommend this pro
$600
Response from Mr. Rooter Plumbing Of Amarillo
Denise M.
02/2012
drain cleaning
 + -1 moreIt went well. They even put down a rug at the front door and put on shoe covers so as not to track the house. Very pleased.
Description of Work: We had a washing machine drain that was slow to drain and would run over when spinning out. They went on top of the house and cleaned out the drain then came in and cleaned out the washer drain. Then they check to make sure all drains were working properly.
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Yes, I recommend this pro
$135
Response from Mr. Rooter Plumbing Of Amarillo
Steve F.
01/2012
plumbing, water heater repair
 + 0 moreThroughout the entire process, from the quote to the completion of the job, Mr. Rooter was professional, courteous and prompt. Went above and beyond the expectations. Have found the plumber I will use from now on. Excellent job.
Description of Work: Replaced water heater.
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Yes, I recommend this pro
$910
Response from Mr. Rooter Plumbing Of Amarillo
april G.
12/2011
drain cleaning, plumbing
 + 0 moreWe have been a week in our home and the pipe for the washer is blocked,we called our home warranty company to get a covered service. the person for the company showed up and asked if we had a clean out for our main line we either dont or its covered the man told us he couldn't do anything that our claim would be denied. it was denied do to the man called our home warrenty company and lied to them and said it was a main line, not a washer line. they refused a 2nd opinion when i asked for one. so we called mr. rooter for an estimate and 2nd opinion, they came out and let me know they could do the work they didnt need a clean out, do to it wouldn't fix the washer line issue. i called my home warranty people to let them know even had the plumber talk with them(since mr. rooter also has a contract with them) they refused his 2nd opinion,but they would send a different company out to do a 2nd opinion. although we are trying to get this fixed since we already paid 60 bucks to the plumber who lied,we know this issue is covered. if the other company does the same then mr. rooter will be doing the work and then our company will pay us back. Also we plan on having them to do any needed work that is needed that we have to pay out of pocket for. The company also understood that being low on funds and this issue is covered that we are trying to get our home warranty to take care of this issue. The gentleman that was here was nice courteous,nice, truthful,did his best to take care of the issue and help. he talked with our home warranty people which did get us a 2nd opinion that i had asked for and they had denied. I was hoping that they would allow mr. rooter to do the work.
Description of Work: Checked to see if access was possible to a blocked washer line, also an estimate on clearing it and also estimate on putting a clean out on main line after they make sure there isnt one thats not covered up. Also made it so that our home warranty company is sending someone to do a 2nd opinion that they had denied do to another plumber getting our covered claim denied. The service we got was priceless, we thank you very much. We hope this wont happen again if so we will call you for anything not covered and will recommend you to any one who will listen.
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Yes, I recommend this pro
Kathy S.
10/2011
drain cleaning, plumbing
 + 0 moreI was very pleased this Mr. Rooter. We have lived in Amarillo for a long time and never have really found a good plumber, we have now. Thanks again for the great service.
Description of Work: We had a sink and shower stopped up in two ends of the house. The plumber was very efficeint in locating the stopped up areas and did not waste alot of time checking here and there or trying to sell us on doing all of the lines. He did a great job.
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Yes, I recommend this pro
$325
Response from Mr. Rooter Plumbing Of Amarillo
Greg P.
09/2011
drain cleaning, plumbing, sewer cleaning
 + 1 moreOur sewer line has had a troublesome and repetitive history of clogging due to what we assumed to be tree roots in the line. The usual solution has been to rent a sewer machine and perform the clean out ourselves through the rooftop vent as there was no ground level cleanout access available. In three years we have had to do this approximately six times. I decided to call Mr Rooter based on other favorable reviews on this site and was greeted by a polite and helpful customer service representative who explained that they would not give any approximate pricing over the phone, but would send a technician out who would evaluate the issues and present pricing on site, with no obligation to purchase services. She scheduled the visit for the same day, within the following two hours with a promise to call me upon dispatching the technician so I could leave work to meet him. I did receive a call about 90 minutes later and met Jonathan at my home 20 minutes after that. Jonathan listened attentively to my explanation of the history and details of my experience with this issue, and proceeded to inspect the indoor fixtures and outdoor conditions. I asked for an estimate to simply locate the line in case I wanted to install a ground level cleanout myself, and also for estimates to thoroughly clean out and inspect the line in addition to the location service. He promptly provided the pricing for these services and I decided to have him proceed with both the cleaning and inspection/locating. Another technician was dispatched to assist and to bring additional equipment an together they worked hard and in a very professional manner to accomplish the tasks. They discovered that our sewer line exits the property in an unusual manner and gave extra effort to locate it and figure out how the original plumbers had laid it out. I was also advised as to where and how a ground level cleanout should be installed and was offered very reasonable estimates for the installation of a cleanout when I decide to have them out to add that in the future. I was very pleased with the level of service and professionalism of this company, and will recommend Mr Rooter to anyone who asks for a plumber reference.
Description of Work: Sewer line cleaning and locating, single-story rooftop vent access. Estimating for sewer line cleanout installation.
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Yes, I recommend this pro
$265
Response from Mr. Rooter Plumbing Of Amarillo
Contact information
3801 Amarillo Blvd W, Amarillo, TX 79106
http://mrrooter.com/amarilloService hours
Sunday:
8:00 AM - 6:00 PMMonday:
8:00 AM - 8:00 PMTuesday:
8:00 AM - 8:00 PMWednesday:
8:00 AM - 8:00 PMThursday:
8:00 AM - 8:00 PMFriday:
8:00 AM - 8:00 PMSaturday:
8:00 AM - 6:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
M-9760
Trade License Authority
Texas State Board of Plumbing Examiners
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Natural Gas Lines,
Water Filtration and Softening,
Kitchen and Bath Remodeling
FAQ
Mr. Rooter Plumbing Of Amarillo is currently rated 4.8 overall out of 5.
Sunday: 8:00 AM - 6:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 6:00 PM
Mr. Rooter Plumbing Of Amarillo accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Mr. Rooter Plumbing Of Amarillo offers free project estimates.
Yes, Mr. Rooter Plumbing Of Amarillo offers eco-friendly accreditations.
Yes, Mr. Rooter Plumbing Of Amarillo offers a 10% senior discount.
Yes, Mr. Rooter Plumbing Of Amarillo offers emergency services.
Yes, Mr. Rooter Plumbing Of Amarillo offers warranties.
Mr. Rooter Plumbing Of Amarillo offers the following services: Residential and commercial plumbing & drain cleaning including faucets, kitchen sinks, garbage disposals, toilets, bath sinks, gas vents, water softeners, sewer/water/gas service lines, water heaters, clogged drains, pipe repair, video inspections & repairs, and hydrostatic/static testing.
Septic pumping. Trenchless repair.
Contact information
3801 Amarillo Blvd W, Amarillo, TX 79106
http://mrrooter.com/amarilloService hours
Sunday:
8:00 AM - 6:00 PMMonday:
8:00 AM - 8:00 PMTuesday:
8:00 AM - 8:00 PMWednesday:
8:00 AM - 8:00 PMThursday:
8:00 AM - 8:00 PMFriday:
8:00 AM - 8:00 PMSaturday:
8:00 AM - 6:00 PM