The Floor Mender

It was outstanding service. They were very professional.

They were on time and did a good job. I would use again.

The Floor Mender did great. Price list provided ahead of time and the final price was right in line. The carpets look great now with no ripples or waves. And, the carpet cleaning the next day was thorough also. I would definitely use this service again. Very pleased.

Had a really good experience. I called Kevin on Thursday and he was able to get me in on Monday to replace a 4' by 6' area of carpet on our landing that was worn. We had leftover carpet from the original install. Kevin said they would be there between 12 and 3 and at 2.45 he called to say they had just finished a big job and would be a bit late - that was fine and I appreciated the call. He and his partner were very professional and nice. They did a great job on the install and stretching carpet in another room to remove the bubbles. I would certainly use them again.

Kevin and his partner were awesome! Kevin does a lot of carpet work related to foundation repairs and in the end he provided us with more info and tips related to our foundation repair than we could get out of the company who performed the work. Things I appreciated and found refreshing about Kevin's work ethics: 1) Punctual. One both days, removal and re-fitting, Kevin was punctual and called on the day of the work to let me know an approximate time for arrival. He gives you a 3 hour window during the day of when to expect him and then follows up on the day with a more exact expectation. 2) Pricing. Even though pricing is approximate, over the phone, based on measurements you are providing, I felt Kevin's pricing was very reasonable and accurate for the job performed. Of course, there were additional taxes to be added on and a few dollars for one seam and the moving of two pieces of furniture, but overall I felt it was a fair and very reasonable "approximate" price for the work performed. When it comes to foundation repair, you have no choice but to incur the cost for this work, but I was pleasantly surprised with Kevin's pricing and performance. 3) Performance. Removal, storage, and re-fitting of the carpet was made so easy by Kevin and his partner. At a time when I was stressed out to the max.... Kevin made this part of the process effortless and made me feel we were in good hands. When all was said and done, our carpet was replaced and never looked like it had been removed. I can't even see the steam between the living room and our master bedroom! 4) Payment. I thought it was a nice gesture for Kevin to not require any payment on day one (removal). We were able to make one payment at the end of the job, which was approximately two weeks after his first visit.

"Very professional". Kevin and Nick sent a reminder text the night before and then called when they were on their way the day of the service call. These two guys were very knowledgable about what needed to be done and knocked the job out very quickly. I would definitely recommend "The Floor Mender" to all of my family and friends.

I was planning on doing some sealing underneath the carpet. This would require pulling the carpet back and putting it back in. After I spoke with Kevin, he advised me that it was not necessary. He wasn't looking to just make money but to help me out. In the end, he saved me some money and even provided with a contact # of his personal pest exterminator company.

Price was fair, not cheap, but worth it. Planning on using him again in the future.

Kevin and his partner Nick were punctual even after I had to move the meeting time due to my own mistake. Pricing was up front and accurate, even going as far as to give me a price list so that I knew exactly what to expect. They were courteous and respectful (so rare!), and did a great job despite the fact that my home did not have power. Moreover, they worked quickly, finishing all seven rooms in just over an hour. I walked away feeling satisfied, and plan to hire them again to steam clean my carpets.

Kevin did a beautiful job patching some giant holes under my doors that my cats completely destroyed, and a burned spot in a room. Even though the carpet scraps we had didn't match exactly, he did a masterful job making them look as good as possible. The carpet cleaning team also removed some stains that we thought would be completely impossible to remove. Excellent work all around!

Their service was fine. They did what they said they would do. They showed up on time and even called a half hour ahead so I would be there. I had no issue scheduling with them and I would use them again. The work they did was good. However, when they did the de-wrinkling, they didn’t put the bed back properly. They had to stand it up to do the work and when they put it down, the bed wasn’t flush with the frame. Other than that, everything was fine.

We had foundation repair done to our home this past spring. We found Floor Menders on Angie's and made an appointment for Kevin to reinstall our current good condition carpet in our master bedroom. We assumed from Angie's list that the cost would be approx $99 since we had no furniture to move. The price doubled due the carpet needing to be moved from the garage to the master bedroom and the size of our bedroom. Floor Mender did a very good job and the carpet looks great, just double the cost of what we had anticipated. We would use them again for this type of service.

They did fine work. He was very professional, courteous, and timely. He did an excellent job with the work. I would use them again.

They were very good. They arrived on time and moved all the furniture nicely. I was pleased with the work they did. The people that did the work were very nice and I would use them again.

Their service was great. Their price was reasonable. They arrived on time. Every aspect of the service, from beginning to end, was perfect.

Kevin and his assistant were running a bit late but called on his way with a new ETA. We reviewed all the areas where the carpet had buckled and needed to be restretched. He carefully went through the pricing and how it would be calculated. The first room was the most difficult because it had built-in cabinetry where the baseboard had been installed after the carpet was originally put down making it difficult to stretch. In the large family room, he pointed out that the tack strip was poor quality and not well-installed and recommended that he install a new one to better hold the restretching. All the work was done with excellent results. It took several hours to complete. The only thing I could complain about was the cleanup could have been done a little bit better. All the areas were vacuumed, but there were still strips of cut carpet ends that weren't picked up and an end table and lamp in one bedroom were not replaced after being moved. The important part, however, was the restretching and this was extremely well done.

Watch out for this vendor!!! This was dishonesty in advertising if I have ever seen one. Clearly Mr. Benton had no intention of honoring the "deal" as advertised and was clearly intent on charging us DOUBLE the amount advertised during the work being performed. He handed my husband a sheet of extra charges after he arrived, and after we hired him to come out--nothing in his advertisement claimed all of this additional add-ons! We have one living room and one bedroom we hired Mr. Benton to support for carpet stretching. Our total at the end of the job was nearly 300.00, much more than we ever expected to pay for a "90 for the first room and 50 per room" ad; and much more than was advertised. He "upcharged" for transitions for the carpet--these are STANDARD for any other vendor--and my goodness, to charge a customer MORE for transitions when his ad clearly stated what the price would be is FALSE advertising. He "upcharged" for the size of both room, he "upcharged" for "berber"--and doubled that due to room size (our living room is a nice size (20x18); our bedroom is 19x12--which is not large. We do NOT have berber. We added new carpet nearly 2 years ago and had it installed by LOWES (and specifically did NOT get berber carpeting--the color is the same as the other rooms in our home that ARE berber, that he did not touch--but this is NOT berber, and not only did this so-called businessman charge us for berber, but he UPCHARGED for berber. Simply he took EVERY opportunity to SQUEEZE this homeowner for every nickel and dime. DO NOT USE THIS VENDOR.

Kevin Benton did quality work - I am pleased with that. However, he did say I should have tried cleaning the carpet for the pet stains first versus patching it. That was after he had cut the patch out. Wonderful. That would have been good advice on the phone when I first contracted his services!

Kevin and his assistant were very prompt. He took the time to explain each step of the repair. Carpet looks great!

Although they arrived a little late they did a great job stretching the carpet and repairing floor board squeeks. Price was very reasonable and they were very professional.

When we did our research on Angie's list we liked that Kevin had a detailed explanation of costs and he was nearby. When we called him we were very pleased that he had a time available the next evening. He was prompt, efficient, yet took time to do a quality job and answer our questions as they came up. He presented himself in a professional manner and we were pleasantly surprised that his service included a three-year transferable warranty.

Up until 3 years ago, it was only my husband and I living in our 2 story home (new build in 2006). Then my mother moved in upstairs. Her bedroom sits above our master bedroom. We immediately noticed a small pops in the floorboards as she moved around. Those pops have progressively worsened (especially after last summer's dryspell) and are very annoying at 3am when she gets up to use to the restroom. I had been thinking for quite some time I needed to get the pop and the small wrinkles in the upstairs hallway streched. I just wasn't sure who I wanted to call for the work. When the Angie's List Magazine came in the mail this past month, I noticed an ad in the back of the book for The Floor Mender. The ad specifically called out "squeaky floorboard" repair, in addition to carpet stretching and repair. I went to Angies List to read this contractor's reviews and then visited the contractor's website. I was satisfied with the information I saw, so I called to book an appointment. Being a smaller contractor, I was expecting to have to leave a voicemail and have my call returned at the end of the day or during a break in Kevin's schedule. I was pleasantly surprised to have my call answered within 3 rings by Kevin Benton, the owner/contractor. I explained I saw his ad and wanted to schedule an appointment. He asked if he could ring me back in 10 minutes when he finished his current job and could access his schedule. As promised Kevin called back in 10 minutes and answered all my questions. I told him I'd like to book an appointment. He offered me an appointment the next day due to a client reschedule earlier that day. I declined due to my schedule and asked for a date that was a week and a half later. He put me on the books. Kevin had informed me that he would arrive between 9 and 9:30am the day of the appointment. Although, I forgot to note in my calendar that it was a 30 min start window. So at 9:12am appointment day, I called Kevin. Again much to my pleasure, he answered my call on the 2 ring. He ever so kindly and respectfully reminded me ( I truly mean that!) that it was a 30 minute start window and that he was on his way. He explained his assistant had called out with the flu that morning and was a little delayed. At 9:30am exactly he called me back to notify me that he was only a few minutes away. I told him not to worry and that I appreciated the update. He arrived moments later. After bringing his tools into the house, we walked the areas of concern. He immediately advised me due to the tight Berber carpet I have and the angle of the doorway there could be a slightly visible seam. I asked if he could explain why and he explained thoroughly the reasons. I agreed to proceed and was happy that a contractor actually took the time to set my expectations upfront versus explaining it away after the work was done. He also reviewed his pricing with me at this point. As stated in his scope of work, Kevin moves all the furniture. I did offer to help him as his assistant was not there, although he really didn't need me. Kevin proceeded for the next 3 hours to work dliigently, never taking a real break. I think he stopped work one time for 3 minutes or so when he took a phone call which he respectfully stepped outside to take. When he found an unusual sitation in the floorboards which was done by the builder, he called me up to show me what the builder did and offered a possible explanation of why it was done. (I had always wondered what that "bump" I felt under the carpet was!) Kevin put all the furniture back and vaccummed all the areas he work on. The seam that he had create to do the floorboard work was barely visible. I know that was "price" I had to pay to stop the squeak. I now know I will not select tight Berber in the future. The floorboard pop was resolved to my satisfaction and the wrinkles in the hallway are gone. The only thing that did not go as planned was that he forgot to work on the floorboard in office. During our initial walk through, I had showed him 2 rooms with a floorboard popping issue - the bedroom, which was the whole reason I called him, and the office. However, when he brought me up to inspect the final work, he had forgotten to work on the office floorboard. He admitted he forgot about it and offered to start working on it right then. I told him not to worry about it. Out of fairness to him and others on his schedule that day, I did not feel it was right for me to take him up on his offer to stay since I did not mention that office when booking my appointment. I knew Kevin might be behind schedule anyways that day without his assistant. I was still very happy that he offered to do it without any hint of making me feel bad or that I would be putting him out to do it. Refreshing! Kevin presented me with the line item receipt for the day's work along with a 3 year transferable warranty paper. While most smaller contractors warranty their work and it is noted on the receipt, I felt it was a nice touch on his part to present a separate piece of paper calling out his warranty. I definitely will be referring him to friends and clients. PS - It was wonderful to go to sleep tonight in the master bedroom without hearing the obnoxiously loud pops in the ceiling as my mom walks about upstairs!

Kevin and his helper were very, very professional and prompt. Love the work that was done - no more squeaks.

Extremely happy with the services provided. Professional, timely and performed work quickly but very thorough. Will use company again if I have anymore issues with carpet in other rooms.

Was very responsive . Called before appointment time to say he was running late at another job - I really appreciated the notice. Got the work done & was very polite in the process. Even bright his own vacuum to clean up.