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The Floor Mender

Carpet Sales and Installation, Carpet Cleaning, Flooring Sales and Installation,

About us

The FloorMender has been a family owned business since 2001. We are backed by 35 years experience. We are an A+ member of the Better Business Bureau. We have a $2 million general liability policy and we offer a three year warranty. While installing a new carpet may cost hundreds, if not thousands of dollars, restretching your current carpet only costs $99 for the first room and $65 for each additional room. Rooms are up to 144 square feet. That's a huge savings! The minimum charge of $150 covers most small repairs, others require an additional cost. Texas resident’s carpets may need repairs or re-stretching if large ripples develop over time. Ripples and bumps in the carpet may become hazardous and are unsightly. Carpet may shift over time due to heavy traffic patterns, moving large pieces of furniture or poor installation. Utilizing professional stretching tools and over 35 years experience, Kevin Benton can remove these by pulling the carpet across the room and trimming the excess before re-tacking the carpet. In some cases the carpet may need to be cut then re-seamed to remove the ripples. Most carpet repairs or re-stretching can be done by TheFloormender without you moving the furniture out. Carpet repairing and re-stretching, may also be needed to finish off the edge if new flooring, such as tile, stone or wood is installed in areas transitioning into carpet. Most hard surface installers do not do this type work properly. TheFloormender can install new tackless strips, stretch and cut the carpet and then use an appropriate transition technique to complete the edge neatly and professionally. TheFloormender also offers : carpet cleaning 3 areas $133.99, 4 areas $178.99, 5 areas $206.99, Air duct cleaning, each thermostat $299.95, Tile cleaning $1.10per sq ft, clean and seal $1.35 sq ft, minimum $150. Upholstery sectional $169.99, sofa$99.99, loveseat $89.99, chair $45.99, Kitchen chair seat only $20, seat and back $30. Ottoman $29.99. Minimum charge $150.

Business highlights

24 years of trusted experience

Services we offer

Carpet stretching and carpet repairs, door transitions, pet damage, seam repair, stair repair, bleach stains, carpet patches, pad replacement, carpet re-glue, elec. outlets exposed, squeaky sub floor, rips/tears, burns, snags/runs,relays after water damage, restretch & post foundation work. Now offering Carpet Cleaning services, Air Duct cleaning, Tile cleaning and sealing, and upholstery cleaning.

Services we don't offer

Wood floor repair, sheet vinyl repair & ceramic tile repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8117 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 117 reviews

Carolyn M.
03/2021
5.0
carpet cleaners
  + -1 more
Project went as planned, everything worked well with The Floor Mender.
Description of Work: Wall to wall carpeting was stretched and cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deann W.
10/2020
5.0
carpet cleaners, carpet installation
  + 0 more
Kevin did an excellent job! I am very impressed with his work ethic and attention to detail. He had to move a lot of furniture and trim a lot of carpet during the stretching process, but he took his time. I am thrilled with how great the carpet looks. A week later, the carpet cleaners came out and they also did a great job. I highly recommend this family owned business.
Description of Work: Carpet Stretching and Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Pat W.
09/2020
5.0
carpet cleaners, carpet installation
  + 0 more
Kevin and Marcos were very professional. They completed the job quickly and completely. The carpet looks much better now!
Description of Work: carpet stretching and cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Manas P.
09/2020
5.0
flooring contractor
  + -1 more
Carpet stretching of two bedrooms and a play area went very well. Nice, honest guy with reasonable price.
Description of Work: Carpet stretching of two bedrooms and a play area.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lindsay S.
09/2020
5.0
carpet installation
  + -1 more
We are so happy with Floor Mender! We had a 20-year-old carpet throughout the house. While worn in places, it was still very nice. We had purchased a high-quality carpet in the first place and wanted to try to extend its life. Awful ripples had developed all over it. Kevin came first to estimate the need. The next day, his specialists arrived right on time and got to work. These two men were extremely professional and courteous. We enjoyed having them in our home. It was clear that they knew exactly what they were doing. I recommend Floor Mender to anyone who needs carpet stretching. It's an excellent company. They also offer other carpet services, and I'm keeping their number handy for when the carpet is ready for a good cleaning.
Description of Work: carpet stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Donna I.
06/2020
5.0
hardwood floor
  + -1 more
He was here for awhile but did a great job.
Description of Work: He came the next day and fixed my carpet. He patched up the carpet.
Rating CategoryRating out of 5
Yes, I recommend this pro

Adrian T.
11/2019
5.0
carpet installation
  + -1 more
Carpet was a tripping hazard at the top of our stairs, and in the middle of the media room - had a couple of waves from the carpet just being older. He fixed it up nice and tight, and spent the time to make it safe.
Description of Work: Berber Carpet stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Steve N.
03/2019
5.0
carpet cleaners
  + -1 more
They did a great job. Very proficient and excellent work and I thought it was priced very competitively.
Description of Work: I had a water leak and needed to have portions of padding and carpet replaced and then they came out to clean the carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa C.
03/2019
5.0
carpet installation
  + -1 more
They were on time, cleaned up their mess and did a really good job.
Description of Work: We had a section of carpet in one of our bedrooms that our new puppy tore up, so they replaced the padding and patched the section of the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

val B.
09/2018
5.0
carpet cleaners, carpet installation
  + 0 more
Kevin & Nathan called ahead & showed up on specified date/time. Very professional team, took 2 hours. Highly satisfied with their work. Easy to contact & get appointment. Will definitely use again!
Description of Work: Carpet stretching in 2 rooms + closet; one small place for repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Brad M.
08/2018
5.0
carpet installation
  + -1 more
Exceeded my expectations for quality
Description of Work: Stretch carpet and tighten hard surface/carpet transitions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mark T.
03/2018
5.0
carpet installation
  + -1 more
Went just great! Kevin and his crew called me to let me know they could come a bit early, which was appreciated, and came in and did their work in no time, and I couldn't be happier! Will definitely recommend.
Description of Work: Carpet repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Kristen L.
09/2017
5.0
carpet installation
  + -1 more
They showed up and went right to work. Cleaned up when they were finished.
Description of Work: Had the old carpet removed from my stairs and replaced with carpet I already had on hand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Cyndy A.
09/2017
5.0
carpet installation
  + -1 more
Floormender did an excellent job, communicated with us often and had a great attitude even though they had to travel a good distance in order to complete the job. Excellent experience...well done, Floormender!
Description of Work: We needed to have our Berber carpet stretched before moving into our new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eve P.
03/2017
5.0
carpet installation
  + -1 more
He did a great job making it look like it never happened!!
Description of Work: I needed carpet repaired on the bottom step that the dog ate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Janell C.
01/2017
5.0
carpet installation
  + -1 more
Kevin the business owner was very professional and kind. This was a small job and he treated us like we were his most important customers. I would recommend his services highly. He had a very clear price list and stuck to it, there were no surprises.
Description of Work: New carpet install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Mark D.
08/2016
5.0
carpet installation, flooring contractor
  + 0 more
Excellent. Very professional and pleasant.
Description of Work: Install carpet in new room addition and closets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Fran E.
03/2016
5.0
carpet installation
  + -1 more
Like the way Kevin and team coordinated the activities. They first came stretched the carpet, then the 2nd team came and clean 3 rooms and the stairs. The price is very reasonable and they were professional and did a very good job. As a professional home inspector would highly recommend them for work.
Description of Work: Kevin and his team did a great job stretching the carpet in 2 rooms that were in bad condition and needed to be stretched. They ended up taking up nearly 6 inch in one of the room. The carpet looks great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Brian B.
08/2015
1.0
carpet installation
  + -1 more
Never received a response to my inquiry.
Description of Work: Nothing
Rating CategoryRating out of 5

Response from The Floor Mender
I have looked back at all of my request/inquiries from the Angies list site, and your name does not show up anywhere. I do respond, the same business day to all of the inquiries. your review states the work was requested/completed in Nov of 2014. Again, in all of my Angies inquiries, not just Nov of 2014, your name does not show up. I definitely would have responded if I received any inquiry. This is my business, how I make my living and keep the lights on and the kids fed, I would not purposefully just not responded. I have copied and pasted directly from my Angies reviews statements from customers attesting to my responsiveness. =========== Called Kevin on a Monday and he was out on Wednesday that same week. Kevin with The Floor Mender was quick to respond . He returned the call in a reasonable time and we set up an appointment. Kevin contacted me immediately after I sent my inquiry and made an appointment for the next day due to a cancellation. Scheduling a time went well, I was able to get them out quickly. =================== If you still have an issue with your carpet, please feel free to call me directly at 972-375-8067, I would like to take care of any carpet needs you may have.

Elena M.
08/2015
5.0
carpet installation
  + -1 more
They were friendly and informative. They worked quickly and cleaned up after.
Description of Work: The Floor Mender took some existing carpet and installed it in a closet and on a stair. Everything is flawles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dan B.
08/2015
5.0
carpet installation
  + -1 more
Called Kevin on a Monday and he was out on Wednesday that same week. His website has all of his pricing detailed, and his estimate was right in line with my expectations. So I asked him to proceed that same day with the repairs. Kevin is very experienced and did an outstanding job. I would not hesitate to call on him again when the need arises.
Description of Work: Repaired/replaced approximately 3' x 3' carpet that had been shredded by overnight visitor's dog, using leftover carpet remnants. Also stretched out carpet wrinkles in two rooms and repaired transitions between carpet and tile/wood floors in two rooms .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$338

Kathryn C.
08/2015
5.0
carpet installation
  + -1 more
Kevin with The Floor Mender was quick to respond and scheduled a time to come out to repair our carpet. He is friendly and was very helpful. He did a great job. He used some of my leftover carpet and I can hardly tell where the hole used to be. The price seemed a little high, but I was happy to get it fixed. I would call The Floor Mender again.
Description of Work: Repaired a torn hole in the carpet after moving a piece of furniture.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Betty S.
08/2015
5.0
carpet installation
  + -1 more
Excellent job - very professional - punctual and was Exceptionally considerate to furniture, walls, etc in my home. I have used other services and would say they are the best!!! I will use again and would recommend to anyone. (I teach customer service techniques to businesses). They know how to provide a quality product and meet and exceed the customer's expectations.
Description of Work: Cleaned carpet in upstairs rooms of home include stairway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Norma T.
07/2015
5.0
carpet installation, carpet cleaners
  + 0 more
I called Kevin about 10 days ago. He returned the call in a reasonable time and we set up an appointment. We had water come into a corner of our living room about a month ago during a heavy rainstorm. Afterward, we pulled back the carpet and discarded the pad. The room is about 12 X 14, but the repair was for roughly 50 square feet. Kevin and a helper arrived within the promised timeframe, completed the repair and secured some wiring underneath, as I requested. The carpet cleaner arrived as soon as the repair was done. The room looks like new.
Description of Work: Replaced padding we had removed due to water damage, reattached carpet and cleaned room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

David K.
03/2015
5.0
carpet installation
  + -1 more
Nice guys and a near perfect patch.
Description of Work: Fixed area of carpet chewed up by puppy.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

5303 Kara Lane, Allen, TX 75002

http://www.thefloormender.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Carpet Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
Air Duct Cleaning,
Upholstery Cleaning,
Hardwood Flooring Sales and Installation

FAQ

The Floor Mender is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

The Floor Mender accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Floor Mender offers free project estimates.
No, The Floor Mender does not offer eco-friendly accreditations.
No, The Floor Mender does not offer a senior discount.
No, The Floor Mender does not offer emergency services.
Yes, The Floor Mender offers warranties.
The Floor Mender offers the following services: Carpet stretching and carpet repairs, door transitions, pet damage, seam repair, stair repair, bleach stains, carpet patches, pad replacement, carpet re-glue, elec. outlets exposed, squeaky sub floor, rips/tears, burns, snags/runs,relays after water damage, restretch & post foundation work. Now offering Carpet Cleaning services, Air Duct cleaning, Tile cleaning and sealing, and upholstery cleaning.
Wood floor repair, sheet vinyl repair & ceramic tile repair.

Contact information

5303 Kara Lane, Allen, TX 75002

http://www.thefloormender.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM