Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

The Floor Mender

Carpet Sales and Installation, Carpet Cleaning, Flooring Sales and Installation,

About us

The FloorMender has been a family owned business since 2001. We are backed by 35 years experience. We are an A+ member of the Better Business Bureau. We have a $2 million general liability policy and we offer a three year warranty. While installing a new carpet may cost hundreds, if not thousands of dollars, restretching your current carpet only costs $99 for the first room and $65 for each additional room. Rooms are up to 144 square feet. That's a huge savings! The minimum charge of $150 covers most small repairs, others require an additional cost. Texas resident’s carpets may need repairs or re-stretching if large ripples develop over time. Ripples and bumps in the carpet may become hazardous and are unsightly. Carpet may shift over time due to heavy traffic patterns, moving large pieces of furniture or poor installation. Utilizing professional stretching tools and over 35 years experience, Kevin Benton can remove these by pulling the carpet across the room and trimming the excess before re-tacking the carpet. In some cases the carpet may need to be cut then re-seamed to remove the ripples. Most carpet repairs or re-stretching can be done by TheFloormender without you moving the furniture out. Carpet repairing and re-stretching, may also be needed to finish off the edge if new flooring, such as tile, stone or wood is installed in areas transitioning into carpet. Most hard surface installers do not do this type work properly. TheFloormender can install new tackless strips, stretch and cut the carpet and then use an appropriate transition technique to complete the edge neatly and professionally. TheFloormender also offers : carpet cleaning 3 areas $133.99, 4 areas $178.99, 5 areas $206.99, Air duct cleaning, each thermostat $299.95, Tile cleaning $1.10per sq ft, clean and seal $1.35 sq ft, minimum $150. Upholstery sectional $169.99, sofa$99.99, loveseat $89.99, chair $45.99, Kitchen chair seat only $20, seat and back $30. Ottoman $29.99. Minimum charge $150.

Business highlights

24 years of trusted experience

Services we offer

Carpet stretching and carpet repairs, door transitions, pet damage, seam repair, stair repair, bleach stains, carpet patches, pad replacement, carpet re-glue, elec. outlets exposed, squeaky sub floor, rips/tears, burns, snags/runs,relays after water damage, restretch & post foundation work. Now offering Carpet Cleaning services, Air Duct cleaning, Tile cleaning and sealing, and upholstery cleaning.

Services we don't offer

Wood floor repair, sheet vinyl repair & ceramic tile repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8117 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 101-117 of 117 reviews

Kevin F.
04/2015
1.0
carpet installation
  + -1 more
unknown
Description of Work: The price changes as the work good completed. Ultimately much higher that I expected. This is a bait and switch after the work is done. At the end, I just wanted them out of my house. I will warn others to seek another contractor for carpet repair.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$350

Response from The Floor Mender
First of all, I want to say I am sorry (removed member name) feels like he encountered a "bait and switch". Let me go one by one on the points he discusses. RESPONSIVENESS= My rating of a C. I received this email at 510 pm January 25th. "Good Evening: I have a few rooms (maybe 5) in my home that need to have the wrinkles taken out I would like to know the full cost of this service including the 5% Angie’s List Member discount. Can I get someone to look at my needs and quote me a full price?" at 727pm January 25th I emailed back "I will contact you in morning. thanks thefloormender.com" the next morning January 26th at 852am, I emailed you a price guide(I will discuss this guide later) also on the January26th, I spoke with you and scheduled an appointment for the following day Jan 27th. I also emailed you ( at 721 pm the 26th) the same price guide along with this "I have you scheduled for tomorrow Tuesday Jan 27th arrival window of 12-3 with a call 30 minutes prior to arrival Thanks, Kevin Benton 972-375-8067. We look forward to servicing your carpet restretch or repair needs. We move household furniture but ask that you move breakables, clear off dressers, nightstands and under bed items, and remove from room. Of course any furniture that is already moved will speed the job along. Office equipment, exercise equipment and pool tables are an additional cost. We will let you know about closets as needed." So as I see it, from the initial contact at 525pm Jan 25th, to the scheduled appointment a 12-3 window of arrival on Jan 27th, there was 43-46 hours to complete the job. That seems like a great response to me. PUNCTUALITY= My rating was a B It is a 12-3 window of arrival with a call 30 minutes prior to arrival, this was discussed when we scheduled, and was also emailed to you at 721 pm the 26th. QUALITY= My rating was a C The FloorMender gives a three year warranty on work performed. PROFESSIONALISM=My rating was a D.. I think you can look at my reviews and see this is not representative of my work. PRICE= My rating was an F. This one gets me, On my Angies profile under media and below photos, is my document-priceguide. I know this one is difficult to get to. However, as I have mentioned previously, the priceguide was emailed to you at 8:52 am the 26th, and again at 7:21 pm the 26th. I also typically text a copy of the prices, but cannot say for sure if I did this with you as my phone texts don't go back that far. Also as soon as I walk in the front door, I hand you a two plastic sleeves with typed priceguides, one for all carpet stretch and repair items, and one front/back with carpet cleaning, tile cleaning, upholstery cleaning and air duct cleaning prices. So, you may have one text priceguide, you definitely have two email priceguides, and one hardcopy priceguide. All of my prices are posted, you had access to them 3-4 times. Here is a portion of my guide (I have utilized cut and paste, no changes were made) CARPET RESTRETCHING PRICE GUIDE A room can be up to 175 square feet. If the room is bigger than this, an additional fee will be charged as shown. Each additional square foot = $0.25 per Any area 30 square feet or less = $ 25.00 Whether you have one wrinkle or a dozen in the room, the cost is the same. The whole room is stretched to solve the wrinkling problem and to qualify for the 3 year warranty. Berber carpet is an additional $10.00 per room. Single room charge is $100.00. First room $ 89.95 Each additional room $ 50.00 per EXAMPLE 1 room only = $ 89.95 2 rooms only = $ 139.95 3 rooms only = $ 189.95 4 rooms only = $ 239.95 ===== Your master bedroom was 15 x 19 (this means it is 285 sq ft, so as per my priceguide, a room can be up to 175 sq ft each additional sq ft is $0.25 per..meaning you were charged the first room charge of $90 plus 110 ft upsized (285-175=110) at $0.25per , so an additional $27.50. your front room was not oversized and was charged $50 your game room was oversized, (18x17=306), so you were charged $50 plus upsize (131 ft at $0.25)=$32.75 here is another portion of my priceguide(cut and pasted) === Transitions are $7.50. Closets are an additional cost. Carpet seams are broken only when absolutely necessary. Take apart carpet and reseam up to 36 inch opening or doorway =$ 15.00 per door. Stairs (standard waterfall type, up to 16 steps and 2 landings) = $ 125.00 or $10 per step. Upholstery work extra. === you had three transitions, $7.50 each as my guide states, you were charged $22.50 one seam $15, as my priceguide states, you were charged $15 stairs you were charged $25 for two , extra work was required. there was an area at the top of the stairs, you were charged $50 So your total cost minus the 5% Angie's discount, was the exact amount you were charged. I did not make anything up along the way, the prices are clearly posted and provided multiple times to you via various methods-text, email, hard copy. There is no "bait and switch" as you claimed. Please feel free to contact me directly with any remaining concerns you may have.

Linda H.
03/2015
5.0
carpet installation
  + -1 more
unknown
Description of Work: They reinstalled a carpet and new pad in the master bedroom closet. We had heavy water damage. They did a great job and also repaired the closet door for us at no extra cost. Very professional and pleasant people.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205.1

Adela K.
03/2015
5.0
carpet installation
  + -1 more
They did a great job!
Description of Work: Repaired berber carpet snags, replaced carpet in 2 closets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Peggy M.
03/2015
5.0
carpet installation
  + -1 more
unknown
Description of Work: Turned a living room area rug into bedroom and closet wall to wall carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yovanka M.
02/2015
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelley W.
02/2015
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Todd F.
10/2014
5.0
carpet installation
  + -1 more
unknown
Description of Work: I had 3 rooms and a closet's carpet stretched. Scheduling a time went well, I was able to get them out quickly. I wasn't there for the appointment, but my wife was. She indicated that they were quick, thorough and explained in detail the pricing. They picked up any carpet remains and vacuumed all the rooms. The carpet looks great now.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

MARGARET L.
08/2014
5.0
carpet installation, carpet cleaners
  + 0 more
unknown
Description of Work: They stretched the carpet in two places. Moved the furniture and put it back. Polite and professional throughout. They were at my house about an hour, and cleaned up after the work. Would recommend them to anyone. I thought the services were pretty expensive, but that was my only complaint.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Sue E.
08/2014
5.0
carpet installation, flooring contractor
  + 0 more
Great.
Description of Work: Stretch carpet and then shampoo carpet in the master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Todd W.
07/2014
5.0
carpet installation, carpet cleaners
  + 0 more
unknown
Description of Work: Kevin repaired a section of carpet where a tenant's dog had tried to dig under a bedroom door to escape from the bedroom. Fortunately, I had some left over carpet from when I had the entire home re-carpeted, so Kevin had the perfect supply of material to work with. He was able to repair the damaged area within a couple of hours. If you didn't know that area had been damaged, you would never notice the repair. He did a great job for a very reasonable price! I would definitely recommend The Floor Mender!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Iris S.
06/2014
5.0
carpet installation, carpet cleaners
  + 0 more
unknown
Description of Work: I learned about this service provider from the monthly 'magazine'. When I called they were polite, professional, answered all of my questions, and promptly sent me more information in email. We needed the carpet in 3 of our rooms stretched. The team arrived on time, carefully moved all furniture, and completed the work. A copy of the warranty was provided at completion. We would gladly use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Mark M.
06/2014
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Lisa G.
06/2014
5.0
carpet installation
  + -1 more
unknown
Description of Work: Replace 2x3 carpet and foam.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Susan C.
09/2013
5.0
carpet installation
  + -1 more
unknown
Description of Work: Stretched existing carpet in five rooms, a hallway, staircase, and master closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

JOHN B.
04/2013
5.0
carpet installation
  + -1 more
See above.
Description of Work: Kevin Benton and Nick did a great job restretching our carpet, but I have one beef. The team arrived on Thursday, 4/11/2013 around 9:50 am and at noon, Kevin informed me they would need to leave by 2:15 due to another appointment. He agreed to finish the second floor and complete all but the Master Bedroom on the first floor before leaving. The team ran behind, so only the second floor was completed...nothing on the first floor was touched. Of course, this meant that our house stayed completely messed up, with our Master Bath/closet and kitchen filled with all that had been removed from the breakfront and china cabinet. This was very inconvenient, so I would recommend that anyone hiring Kevin be sure to state that the work MUST be completed in one visit. The team returned on Thursday, 4/18/2013 to complete the task. I did need to do a follow-up vacuuming of the house to suck up the carpet shreds left behind, but I assume that is normal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$900

Response from The Floor Mender
I am so sorry about this, I did not mean to inconvenience you. Sometimes carpet is harder to work with than others, sometimes rooms have more furniture than others and these factors all can affect the time needed to complete the job. I was unaware that you had emptied the china cabinet and apologize for this inconvenience. I would have helped you replace it had I known.

Carol J.
03/2013
5.0
carpet installation
  + -1 more
Professional and Honest.
Description of Work: Excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Travis W.
01/2013
5.0
carpet installation
  + -1 more
unknown
Description of Work: Kevin and his crew did a fantastic job! They were here on time, professional and we're so pleased with the results. They did our entire home (3BR).
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

5303 Kara Lane, Allen, TX 75002

http://www.thefloormender.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Carpet Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
Air Duct Cleaning,
Upholstery Cleaning,
Hardwood Flooring Sales and Installation

FAQ

The Floor Mender is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

The Floor Mender accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Floor Mender offers free project estimates.
No, The Floor Mender does not offer eco-friendly accreditations.
No, The Floor Mender does not offer a senior discount.
No, The Floor Mender does not offer emergency services.
Yes, The Floor Mender offers warranties.
The Floor Mender offers the following services: Carpet stretching and carpet repairs, door transitions, pet damage, seam repair, stair repair, bleach stains, carpet patches, pad replacement, carpet re-glue, elec. outlets exposed, squeaky sub floor, rips/tears, burns, snags/runs,relays after water damage, restretch & post foundation work. Now offering Carpet Cleaning services, Air Duct cleaning, Tile cleaning and sealing, and upholstery cleaning.
Wood floor repair, sheet vinyl repair & ceramic tile repair.

Contact information

5303 Kara Lane, Allen, TX 75002

http://www.thefloormender.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM