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Mr. Computer - On Site Expert Support

5.0(
149
)

Computer Repair, Internet Service, Computer Training

About us

469-261-7000 Super Service Award Winner 2014-2022. I am a sole proprietor so when you schedule an appt, rest assured the work will be performed by a trained expert with 20 years experience. I answer the phone, speak your language and solve your problems, QUICKLY. Call 469-261-7000 for a free quote and quick scheduling or visit www.TopGeeks.net. -Jeremy Zuther

Business highlights

26 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Appts available usually same day or within 24 hours. Repairs and Virus Removal with your data safety in mind - Complex Networking & Cabling - Computer Setup & Installation - WiFi improvement and Troubleshooting - Data Migration & Recovery - Office Printers and File Sharing - Smart Home Devices, Alexa, Nest, Google Hub, Roku, Amazon Fire, Universal Remotes, Surveillance Camera Troubleshooting. We also offer new office consulting and setup, training and technology consulting.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

5.0149 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
1%
2
0%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Write a review
Showing 126-149 of 149 reviews
Fred V.
04/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Solved challenges other online services couldn't touch.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
John S.
04/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Michael B.
02/2016
5.0
computer repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$172.5
Roberta G.
01/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Had a virus that was resolved and he stayed to check other things before left making sure there wasn't any other issues.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah H.
01/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: I called Jeremy to see if we could set a date for the following week for him to repair a connectivity problem. He was in our area and came by within 15 minutes! This was the second time using his services and I found him to be very professional, efficient, and he has solved the problems I have had in a lasting way. We will continue to use him for computer services.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Judith P.
01/2016
5.0
computer repair
  + -1 more
.
Description of Work: Jeremy fixed our operating system after we were attacked by hackers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Mel M.
12/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: The date of service was July 16, 2015 and the cost of service was $139.00
Rating CategoryRating out of 5
Yes, I recommend this pro
Connie P.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Fixed my old home computer. It went well, still working
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rhonda I.
10/2015
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$120
Tim M.
10/2015
3.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Mr. Computer - On Site Expert Support
I'm sorry I could not meet your expectations on cost (although you were charged precisely what you were quoted in advance). I reviewed my records and it appears you had 2 separate service calls for 2 separate computers on 2 separate dates. On both occassions, the computers were fully rebuilt and in both instances the computers had multiple softwares that had to be reloaded consistent with your business functionality. This takes more time than the average computer. On both service calls, work was quoted in advance and performed within the quote. Adding both service calls together, you were charged less than $500 total. I have been doing this over 15 years now and yours is the first poor review I've ever received. I would like to say that I could correct the problem but in your case, you are mainly dissatisfied that I charged you what I quoted you. My job is straightforward. Answer the phone, identify the problem, quote the price and fix things properly within that price and within the promised schedule. I recall both your service calls and I remember meeting those goals. Good help is hard to find Mr. [member name removed], especially in IT. I wish you the best finding it elsewhere. Jeremy M. Zuther - Sole Proprietor Mr. Computer
Sue R.
10/2015
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$195
Judith P.
09/2015
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Max K.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Cleaned off hard-drive and reloaded software and files.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Roberta G.
04/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Reset computer and got rid of virus
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
charles Y.
04/2015
5.0
computer repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Cindy T.
03/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Repaired laptop. We were also given very helpful instruction on programs. Very professional & would highly rec.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$180
Sue R.
02/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: my computer was hacked and left with a virus, making it unresponsive. Jeremy removed the virus and saved my files for me.i was pleased he was able to do it so fast.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Debbie M.
12/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: He was able to tell me how to fix the problem and it worked!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marie A.
12/2014
4.0
computer repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Response from Mr. Computer - On Site Expert Support
Hello this is Jeremy with Mr. Computer I am an owner-operator and I strive to maintain an absolute 100% positive review rating With that said I thought I may respond briefly to your review I'm not sure why you've posted a B rating rather than an A I would love the opportunity to understand better where I came up short. Perhaps you just have a question left unanswered or perhaps you have a suggestion that may help me to improve my practices with future customers. Regardless, please feel free to call. I try to never miss phone calls and I'd love your feedback. If I don't hear from you, thanks again for giving me a try, I hope you may give me a chance in the future to redeem myself with an A rating. Sincerely, Jeremy M. Zuther Mr. Computer 469-261-7000
SUSAN P.
12/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: I hired him to clean my computer.
Rating CategoryRating out of 5
Yes, I recommend this pro
Christen B.
12/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: He resolved various issues on a PC and a Mac.
Rating CategoryRating out of 5
Yes, I recommend this pro
Yolande W.
12/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: We hired them to reconfigure and to repair our computers.
Rating CategoryRating out of 5
Yes, I recommend this pro
jeremy Z.
11/2013
5.0
computer repair, internet service
  + 0 more
great!!
Description of Work: Tech arrived on time and did a great job, highly recommended This is a test of the review system
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97

Contact information

908 Meadowgate Dr Allen, TX, Allen, TX 75002

http://www.mrcomputertx.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
11:00 AM - 3:00 PM
Saturday:
11:00 AM - 3:00 PM

Licensing

No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Computer Repair,
Internet Service,
Computer Training

FAQ

Mr. Computer - On Site Expert Support is currently rated 5 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 11:00 AM - 3:00 PM

Saturday: 11:00 AM - 3:00 PM

Mr. Computer - On Site Expert Support accepts the following forms of payment: Check,PayPal
Yes, Mr. Computer - On Site Expert Support offers free project estimates.
Yes, Mr. Computer - On Site Expert Support offers eco-friendly accreditations.
No, Mr. Computer - On Site Expert Support does not offer a senior discount.
Yes, Mr. Computer - On Site Expert Support offers emergency services.
No, Mr. Computer - On Site Expert Support does not offer warranties.
Mr. Computer - On Site Expert Support offers the following services: Appts available usually same day or within 24 hours. Repairs and Virus Removal with your data safety in mind - Complex Networking & Cabling - Computer Setup & Installation - WiFi improvement and Troubleshooting - Data Migration & Recovery - Office Printers and File Sharing - Smart Home Devices, Alexa, Nest, Google Hub, Roku, Amazon Fire, Universal Remotes, Surveillance Camera Troubleshooting. We also offer new office consulting and setup, training and technology consulting.

Contact information

908 Meadowgate Dr Allen, TX, Allen, TX 75002

http://www.mrcomputertx.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
11:00 AM - 3:00 PM
Saturday:
11:00 AM - 3:00 PM