Ashbusters Chimney Service Inc

Fantastic! I have been using Ashbuster's for about 8 years, but this was the first year through Angie's List. The discounted price is great. Highly recommend!

Tech showed 1/2 a day late but was super apologetic, professional and friendly. Our chimney wasn't in the best shape, but he made us aware of our repair options and emailed a detailed report.

Great, Clyde explained the whole procedure to me as he went, and he done a terrific job

Great. Cleaned and inspected fireplace in about 30 minutes

Ashbusters was very prompt in getting our fireplace and chimney fixed up in order to sell our house. They expedited the service and Tommy (the inspector and repairman) answered all of my questions and did a great job on the repair. The price seemed fair, maybe a little on the high end -- but we are thrilled with the results.

The inspection was thorough and clear. The technician used a video camera to show me what needed to be done inside all chambers of the chimney and left me with a detailed quote on the repairs. Scheduling the repairs was easy (they have a great staff working the phones), and it all went much more quickly than I'd anticipated. I was surprised a week later to find a supervisor inspecting the work. He determined that it needed a minor fix and the technicians returned a few days later to complete the fix. I now feel very confident about using the chimney this winter.

great - for financial reasons we asked to split the install and Brad was more than accommodating. His crew is easy to work with and did an excellent job

Work went very well. The same guy has done this yearly for the past four years. That says a lot for a company when you have the same technician. Always has been on time and very professional. We also used this company in the past for chimney repair and purchased our last wood burning stove from them.

Ashbuster's showed up on time. They took one look at our wood burning stove and said the location of the stove was not up to code and they would not perform the service. I appreciate their honesty and appreciate the fact that they did not charge us for their time. I would recommend Ashbusters to anyone looking for a sweep or inspection.

We bought one of their deals for cleaning and inspection and we couldn't be happier! These guys were great. They were knowledgeable, friendly, and answered all of our questions (of which we had a lot!). We had them come out on three separate occasions when we decided to have more work done on our fireplace and each time we had a great experience.

I got a high quote from Ashbusters. It was actually almost two years ago that they were here. I want to say it was like $99. They did a fine job with the cleaning, there was something special about the cleaning, they did a good job on that it's just the call for the repair was a bit expensive. What they did was fine. I think they were courteous and punctual and they did clean the chimney but I think maybe their knowledge with, you know, maybe they need a little more knowledge with what needs to be done with chimneys. It seemed like the air on the side of doing more work instead of what actual needs to be done to the chimney. I think because it's such a large company that it probably varies between the service techs that have knowledge. The chimney was clean. They were on time, I think. Since I've been a member they seem fine and they showed up clean and on time. I would probably not use this provider in the future. I think I found a better cost at the same quality.

I requested service for this company through the website on March 27th. I have not heard anything back from them.

The value through Angie's List is unbeatable....50% off! Dean and his associate were prompt, professional, and knowledgeable about their work. They made recommendations for future work and will send the details in an email. They left my house clean.

Back in the summer we thought the company did a good job. They were very professional on time and polite. We just started using our wood stove and we were getting a lot of smoke from it. We had to have another company come out and clean it for us becasue he found that the it was not very clean at all and that is why we were having the smoke come back into the house. The gentleman that came out to fix it said if we kept using it we would have had a fire.

I was pleased with the chimney cleaning that they did. Then they started with all of the extra stuff. I was quoted $2000 to $4000 for all of the stuff. I had a mason come out, he inspected it, and said that it was OK. He took a camera up the chimney and there was nothing wrong. I wasn't impressed with them, the chimney sweep was fine, but everybody has told me to stay away from them. They were really nice. I won't recommend them to anybody. They did one chimney for $99 and a second fireplace for $150. They were on time, they did a good, and expediently. All they wanted was money and I didn't think that was very professional. They shouldn't suggest work that doesn't need to be done. The people that I have talked to said this is what they do.

Basic work, nothing great, nothing bad.

On the 13th January 2016 I wrote an email to the owner Mark Stoner, most of it copied below. As of today I have still not received a response. They are due here Wednesday so we shall see how that goes. Would I use them again, NEVER. Will I ever recommend them, NEVER. If you want to use them for anything other than a clean for $99 then USE THEM AT YOUR OWN PERIL. You were warned. The planning and thought process of a task ahead and the execution especially, is vitally important and there have been a number of instances where this has fallen short of expectations. When ** and ** first came out, being told that it would be put back just as it is and what was going to be done has fallen short of what has occurred. The worst thing for customers is over promising and under delivering and changing goal posts depending on the day and maybe to suit the conversation at the time. When you state what you are going to do, then this does not occur, your customer is left wondering whether a) that was just to get my business or b) your cutting corners hoping I will not know the difference. Firstly, when needing to obtain access to the chimney through the attic, planning of how to gain access and how to repair such access after was lacking. This can also be said for the fireplace surround itself. In the chimney housing there was a huge hole cut, not in one piece, but in pieces, not leaving any attachable surface on one side for new wood. One of the side supports was cut into also. I would expect, when planning on how to gain access, more thought would be given on how to repair such hole afterwards. Also when having to cut into the floor, again instead of just making a random hole, more thought would of gone into how to repair such hole after. Hacking away at a customers home with a sawzall in wanton abandon does not fill me with confidence and does not set you up for a successful result. I had gone through the work order with the office before the last visit, ensuring everything I was expecting to be completed was on there, based on previous conversations. Having received the completed work order for that day stating these holes had been fixed, when indeed they had not, made me question again the choices made to hire this company. Why when the work order clearly stated your tasks for the day, would you leave after a couple of hours and only half a work order completed. I even stated they need to be repaired today. I have fixed one of them myself due to the freezing cold attic we have had since said holes were left open and am figuring out how to repair the one in the floor. Again, if more thought had gone into the execution, the fix would of been easier and more straightforward than it is now. On a positive note, whilst the hole was in the chimney housing since the first visit, I was able to check many times after the rain storms to ensure all was water tight and was pleased to report it was, although I did find a cigarette butt in the chimney hole on the ledge which was not there before and can only presume it was the worker I saw smoking on top when replacing the chase cover that dropped it in there. I have absolutely no objection to anyone taking a smoke break, but I do object to the disregard for the safety of my property, I am glad it did not set anything alight as I would of needed more than a new fireplace installed and you would of received a nice bill for building me a new home. After your visit here, which was very pleasant, it was very nice to meet you, we discussed a number of issues, especially the fact that the brick was going to be laid up against the wood support with no drywall as I had been advised was going to occur. This brought me back to my initial visit when advised it was going to put back exactly as it is. How can a company not have the skills necessary to carry out this part of the job, instead opting to skip it all together. As I mentioned, although I may not possess the skills in which to carry out the task, coming from a family in construction, I am well aware of the processes required in order to ensure a successful remodel and this was not the way to proceed with the task in hand. You advised ** that on the left hand side of the fireplace where drywall had been removed in excess, that a batten would need to be inserted as the new drywall and old drywall where meeting, were not braced against anything and of course with the weight of the brick, has the potential of moving against unsupported drywall and at some point would of been an expensive fix on top of an already expensive fireplace replacement. As this was still not done and appeared to have no intention of being done, we ceased work so that we could hire someone to complete that part of the job correctly. At this point in time, I had lost all confidence in knowing that the job was going to be executed professionally and that if I wanted it done the right way then I was going to have to employ someone else and micro manage and question constantly these contractors myself. When the mantel was put back on during the last visit, again, I was expecting better preparation and execution. I cannot stress enough how vital this is in order for a successful completion of a task. In order to ensure a great result, one would think the product now being replaced would be free of 'old' sealer etc in order to ensure a flush mount and good adherence, it was not. I had even stated that I had spent a while removing from the sides the old glue etc. Having thought this would be enough to prompt their thought process to ensure the top was also prepared, sadly it was not. Whilst looking at the mantel this morning, it is centered and level. Being advised not to do anything to the mantel for at least 7 days, today is the first day I have been near it. I wanted to wipe it down as dust is still floating around from the work, that's normal. The mantel is flush against the wall on the right hand side. The left hand side and top however and far from flush, again this may have something to do with all the old sealer left on and so much new glue used. ** did mention that on his next visit he was going to remove the old sealer that is still attached at the top, but I had no idea the mantel was not even flush to the wall. Again, he would not be needing to trim this off, had it of been prepared before attaching to the wall. As I am beyond frustrated which you can appreciate, I am having someone come out to fix it, hoping there is no damage to the drywall we just paid to have repaired. It is not ideal, but I have to employ someone to do it right the first time, that is a very important factor in any job and I have realized that at this point in time, this is the best I am going to receive from Ashbusters. I also mentioned on a number of occasions, that part of the floor inside the fireplace was cracked through. It is currently in two parts, one part having already been taken as this was damaged, the second part although damaged was left behind. Having been advised this could be patched as it was just a surface crack was unacceptable. Having spent nearly 1K on a fireplace I do not expect to have to receive something damaged and have it 'repaired'. Having called the makers of the fireplace and explained the damage to the floor piece, they advised it should be replaced. Having stated again on the last visit, about replacing the other damaged floor piece and being told it was just surface and will be patched, prompted my call to **. It is quite clearly cracked all the way through, which again has made me realize, that standards are not where they should be regarding what is an acceptable standard a customer should experience and receive. ** by the way is an asset to your team and certainly a benefit to us as customers. The fireplace itself was scratched by the brick work on placing it, especially as the unit was so heavy and sliding it against the brickwork into place certainly wasn't going to help matters, but as there were no alternatives to put the unit in, had a little bit of thought gone into the execution, even the covering of the front of the unit with masking tape which would of acted as a barrier to the brick, or even covering the top and edge of the brick work to ensure minimal damage when sliding in the unit , would of been a step in the right direction. I was advised it would be ok as the scratches would be painted over. No problem, that is an acceptable fix, but what did take me by surprise, was when I did ask if they had the paint to fix the scratches, expecting it to be done, I was handed a can, I guess that means I am fixing that myself, ok message received.

Returned and made all necessary repairs. He was on time. One of the repairs he even found was not needed and did not proceed with that repair.

went well thought that the price for repairs was a little high

They arrived at the stated time, performed the cleaning get and inspection efficiently, explained what they looked for, and we're at all times professional and courteous.

They did an excellent job and I will use them again in the future! Great job!!

showed up on time and performed work to complete satisifaction

Scheduling the appointment was a little more difficult than it should have been--the office seemed poorly informed about the Angie's List offer and not very helpful in responding to me as a purchaser of the offer. Once the appointment was scheduled, though, the office's communications were timely and helpful. The inspection and cleaning of the gas logs was quickly done. I was surprised to learn that our gas fireplace logs are not rated for the firebox we have, but the technician supplied the documentation to support that bad news. He even emailed the pdfs from the company making the firebox and the company making the gas logs to support the incompatibility.

Derrick cleaned the gas logs in my fireplace, checked for any leaks and serviced the unit. He was very courteous and professional. He honored my request for a phone alert when he was on his way so I could secure my dogs. He patiently and thoroughly answered my questions. He suggested I get a plug-in CO monitor and told me where to place it in order for it to be most effective. I highly recommend Ashbusters and would not hesitate to call them in the future.

Love these guys! They are wonderful, do great work, and recommend them to everyone with a fireplace!