Ashbusters Chimney Service Inc

The representative was professional, was easy to talk to and answered all my questions with great detail.

disappointing experience with Ashbusters. Saga began when I called on Sept. 24,2020 for an estimate to clean 3 fireplaces and replace gas logs in two of the three. Reps came to the house on Oct. 1 for log replacement and cleaning estimate in two fireplaces, and cleaned the third on that date. I paid Ashbusters $1949.58 as a 50% down payment for the two new gas long installations on that date.The day after they left, the gas key valve for the fireplace they cleaned was leaking gas. On Oct. 20 Ashbusters reps came out to install the two gas log sets. On October 22, asked Ashbusters for an estimate to repair/replace the leaking gas valve that started leaking after their Oct. 1 cleaning. Their estimate to fix that one valve problem was $2565.15. Remember that number. One of the two gas log sets they installed did not work properly. It required two additional visits on Oct. 26 and Oct. 29 to correct. Three visits in all to get new gas logs installed and working properly in one fireplace. Isn't this their business? Paid them the balance for a total of $3897.16. On Oct. 27 got a quote from Lee Company to repair the first leaking key gas valve for $700, an $1875 difference from Ashbusters repair quote. After the other fireplace that took 3 visits to properly install was done, there was a gas leak from that key gas valve after the last installation visit. That fireplace was still not usable due to the leak. It would not go away, so got Lee Company back out to replace that valve - cost $500. To be fair, both key gas valves were of unknown age. However, before the Ashbusters reps worked on the fireplaces, there were no gas leak issues during the 4+ years we have owned the house. But, after Ashbusters worked on the fireplaces, 2 of the three gas valves leaked and needed to be replaced at my expense. One leaking valve I considered as coincidence due to the unknown age of the valve. However, when the second valve failed after Ashbusters reps worked on the fireplaces, I sought out a refund from Mark Stoner, President of Ashbusters, for the repair costs paid out to Lee Company for gas valve replacement. To his credit, Mr. Stoner was receptive to my case and actually talked to the Lee Company tech that did our repairs. After trading phone calls and emails for a week, my request for a refund was denied on December 6. (Over two months of emails and phone calls from initial visit to get the final rejection of my request for my out of pocket repair reimbursement from them). Ashbusters argument was that their techs could not have damaged the gas valves in the course of their work. All I know for sure is this - the gas key valves were working fine before Ashbusters came in to my house, performed their services and were paid $3897.16 by me. After Ashbusters performed their services, 2 of 3 gas valves were leaking, and I had to pay an additional $1200 to have them replaced. Coincidence? Maybe so, maybe not, but before using Ashbusters for this type of service, be very aware of the potential for this gas leak issue. Also, watch everything the Ashbusters techs do, every minute they are there. Then, if something should go awry, you can be an eyewitness to recount all actions taken by the Ashbusters techs and take pictures so you have proof, and not just your story vs. Ashbusters' story.

Ashbusters did an excellent job of cleaning and repairing my chimney. They also repaired the chimney cap and the cover. They are not cheap but I want professionals who know what they're doing. I highly recommend Ashbusters.

The did the job in a timely professional way and suggested improvements without being pushy.

I can always count on them to do a wonderful job and promptly. They even came out and reinspected prior work when a bird interfered with it. They had it back together in 15 minutes and then said, "no charge."

Work performed very well as usual. Prompt, cleaned up afterward, and provided detailed report afterwards.

Had to reschedule initial visit when technitios showed up without materials to make the repair. On second visit they performed professional and quality work.

Great. They were very responsive and showed me all the costs and options.

The repairs and sweep went great. They were professional and punctual.

They were prompt to set up a time and date to do the work, they were on time, and finished the work in a timely and thorough manner.

Went well...waiting to find out some more details when they come out to do the chimney repairs before we understand the type of fireplace logs and anything else we need to do before we use the fireplaces this winter.

Dean and Shane were fast, and professional. Showed up right on time and did a great job.

Excellent and they noted a roof repair needed.

Thorough, professional, & timely. Apologized for accidentally unplugging my air purifier--they didn't want to touch it & get it dirty.

Things went great! Crew is friendly and respectful.

Great- they even saw a separate issue with my windows, took a picture to notify me even though it wasn't a service they could perform.

Excellent and professional work. Thanks, folks!

Very well. Best customer service we've experienced in years. Highly recommend.

It went well- unfortunately we'd have to repair too much for our chimney to be functional.

It was an excellent experience. They were great, couldn't have for any better professional work, cleaned up after themselves perfectly. We were very happy with them and would gladly recommend them and use them again.

It went as hoped!! The guys were super professional.

For the cleaning and inspection, they were in and out in about 20 min. There regular price is very high for the time spent. Will not obtain their services again with out some type of discount offer thru Angie's list or Groupon.

Clyde was very professional and tidy. No dirt left behind. He arrived at the time of my booked appointment and even called in advance to let me know he was on his way. He reviewed finding with me and showed me photos of areas of concern. Would hire again.

Great. All questions were answered and work competed efficiently.

They didn't perform any work as I never not responses back!