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A-1 Finchum Heating & Cooling

Heating and Air Conditioning, Metal Fabrication & Restoration, Natural Gas Lines

About us

. Additional contact names -

Business highlights

43 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial install, repair and maintenance of heating & air conditioning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.449 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
8%
3
2%
2
10%
1
12%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 26-49 of 49 reviews

Roger S.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Harvey C B.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: ......
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy C.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Rick R.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Sharon Z.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Exceptionally satisfied! Installed a new HVAC system on Jan 7 2016 very pleased! Highly recommend.
Rating CategoryRating out of 5
Yes, I recommend this pro

Arden R.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: REMOVE AND REPLACE A HEAT PUMP A.C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$5,500

Jerry S.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Confirm coolant level was correct. Clean coils. Make operational suggestions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Dennis B.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: replaced heat pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Kathryn R.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The A/C went out on a weekend. I left a message with the answering service and the technician called within 15 minutes. He came out, accessed the problem, and had it repaired and running within 30 minutes. He was also very accommodating to explain what exactly he was doing, and why the repair (part replacement) was necessary by explaining the function of the part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Susan T.
12/2014
2.0
heating & air conditioning/hvac
  + -1 more
See above
Description of Work: In 2011 we had them service our heating/ac unit. We were told by the technician that they had to "condemn" our unit because it would leak carbon monoxide if turned on. That week the weather was predicted to be extremely cold. We were pressured by the sales person into buying a new Carrier unit. Fast forward to June 2014 and the blower on that unit failed. Although it was under warranty we still had to pay for the service call. Several weeks ago this blower unit begins making a very loud noise. Service technician tells us it is a sheet metal vibration that he fixed by tightening screws. A week later the unit is still making a loud noise. Now we are told it is the blower fan and we are out another service payment. Our second unit was not cooling in 2013 and this same company came out and said it needed to be replaced because the coils were damaged. I asked to see the damage and technician pulls out his phone and shows me a picture. I asked to see the inside of the unit and this technician does not even have a flashlight--we ended up having another company add refrigerant to this system. We eventually replaced the system but used another company. Based on our experience I do not recommend this company and once the blower is fixed I will use another company

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$100

JO ANNE W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new gas unit. Very well and pleased with the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,266

Roxanne K.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: "Our heating & A/C stopped working. Unfortunately it was original to the house; nearly 25years old. The repairman came out right away. After spotting the problem he researched the options for us and called his manager to come meet with us. We opted to go with a new, more efficient unit. The next day we had our unit installed. The installers were cordial, considerate, and steady at their task. We were happily satisfied with their services. | |"
Rating CategoryRating out of 5
Yes, I recommend this pro

BRENDA S.
03/2013
4.0
heating & air conditioning/hvac
  + -1 more
see abive
Description of Work: Installed new heating and air replacing original unit. Major problem at first because installer (we found out later) had evidently dropped the unit and damaged an internal part before installlation. This resulted in water going outside catch pan and damaging flooring and insulation in attic as well as ceiling below in living room. They did correct the situaiton. It is my understanding this installer is no longer with them. Then, the unit they installed was too small for the house. They replaced this at an additional cost for the difference in the 2 units. End result was good.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

rodney H.
08/2012
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Called them and the after hours service took my call - I told the lady that my a/c was out and I wanted a free estimate . She then took my info and had a tech call me right away . The tech asked where I was located and what was the problem and would be by in the morning. He stopped by and right away started diagnosing the unit . Then told me what the problem was , I asked if all of this was part of the free estimate I had requested ? He said that the service fee for coming out was 90.00 and to fix unit was another 270.00 - and that the company would be contacting me to claim the service fee ? I am not at all happy and told him I just wanted free estimate - I will not be using there services - scam ! The answering service or tech should have told me that it was overtime weekend charge
Rating CategoryRating out of 5
Yes, I recommend this pro

Johnny M.
04/2010
1.0
heating & air conditioning/hvac
  + -1 more
POOR CUSTOMER SERVICE!!!!!!!!
Description of Work: I was scheduled for work to begin on my unit and waited 2 days for my appointment date. Two hours before they were due to show up they called to say they would not be doing my job. The reason another company had installed my unit last year and the owner stated, "I will not follow up on work 1st Call Mechanical has started." I told him way did it take 2 days for you to let me know this, I could have had someone else out that wanted to work. He had no comment and we parted ways, all this happened during the recent heat wave. Caution when using this company....They can not be counted on!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


PATRICIA M.
11/2008
5.0
heating & air conditioning/hvac
  + -1 more
It was very good. He talked me through the whole thing. He checked and inspected the unit. All of his information was very helpful. He was punctual and I will use them again.
Description of Work: They checked over the outside unit. I heard it rattling and I wanted them to check it out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Markus I.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
Our A/C unit went out on Friday. We had scheduled another company to come out on Saturday and they never showed. So we called A1 Finchum late on Saturday night and were able to schedule an appointment for Sunday. The technician came out right on schedule and found the problem, had the part (a blown capacitor), and replaced it within less than 45 minutes.
Description of Work: Replaced a blown capacitor in our A/C compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Melanie B.
10/2007
5.0
heating & air conditioning/hvac
  + -1 more
We had four companies come give us estimates for a new heat pump, A-1 was the only business that showed up on time. They installed the heat pump. While they were there, they saw that the water spigot outside needed to be sealed, so they did that free of charge. They were professional and followed up.
Description of Work: Removed old unit and installed new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Tess M.
05/2007
5.0
heating & air conditioning/hvac
  + -1 more
I always got service within a week even during the busy season. I always got a 30-45 minute warning call when they were about to go to the house so I didn't have to wait for hours to see when he might show up. Mark was very nice and a hard worker. He took a lot of interest in my pets and treated them with as much respect as he treated me when he was there. It was a lot of money, but he went out of his way for me.
Description of Work: Last year I had to have a reversing valve replaced that costed about $800. Latter last year a fuse went out and that was $100. This year I had to get a new compressor. The worker, Mark, was great. He found out the compressor I had was still under warranty and saved me about $1300. He has done all my work on all the jobs. He has come to the house at least 5 or 6 times in the past year since I bought this old house and while it is a lot of money, the prices were fair, too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$900

MICHAEL H.
09/2006
4.0
heating & air conditioning/hvac
  + -1 more
Technician arrived within a couple of hours after initial call to request service. Technician was courteous and professional, and work seems to have be done well. Cost of the work seemed excessive, as no materials were used beyond cleaning fluids, although the material charges were $129.99. This was in addition to an $85.00 labor fee, and a $10.00 travel charge.
Description of Work: Inspection and cleaning/maintenance of HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245.86

09/2006
5.0
heating & air conditioning/hvac
  + -1 more
These guys have been great anytime that I have dealt with them. They were a good local heating and air outfit and their prices were a bit higher, but I would say they were competitive with most any heating and cooling guys anymore. Their guy did a good thorough cleaning of the unit and he was a good guy in general.
Description of Work: They did an inspection on our air conditioning unit and cleaned it to make sure it was ready to go for the season.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

09/2006
5.0
heating & air conditioning/hvac
  + -1 more
These guys did a great job for me. They removed the old unit for me so I wouldn t have any kind of mess to clean up. They were very good about everything and got the entire job done in one day. They guaranteed their work and I believe I could trust them to do just that.
Description of Work: They installed a new 4 ton heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

07/2006
4.0
heating & air conditioning/hvac
  + -1 more
A-1 responded quickly, so quickly in fact that we didn't have time to even pick out the fan that we wanted. We would have chosen a low energy fan, and the one they installed wasn't that good quality, but they didn't give us much of a change to participate. From the time we called, it was done within 24 hours.
Description of Work: A-1 came to replace a fan on our air conditioning unit.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

07/2006
5.0
heating & air conditioning/hvac
  + -1 more
A 1 Finchum was out doing an annual check-up and noticed that I was running low on coolant and told me about it. I Told them to go ahead and add some more. The guy that was explaining everything was very knowledgeable and explained everything in a way that I could understand it.
Description of Work: I had to have them come out and add coolant to the air conditioner because it was running a little low.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75
    • 1
    • 2(current)

Contact information

PO Box 530, Powell, TN 37849

www.a-1finchum.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Metal Fabrication & Restoration,
Natural Gas Lines

FAQ

A-1 Finchum Heating & Cooling is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

A-1 Finchum Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, A-1 Finchum Heating & Cooling offers free project estimates.
Yes, A-1 Finchum Heating & Cooling offers eco-friendly accreditations.
Yes, A-1 Finchum Heating & Cooling offers a 10% senior discount.
Yes, A-1 Finchum Heating & Cooling offers emergency services.
Yes, A-1 Finchum Heating & Cooling offers warranties.
A-1 Finchum Heating & Cooling offers the following services: Residential & commercial install, repair and maintenance of heating & air conditioning.

Contact information

PO Box 530, Powell, TN 37849

www.a-1finchum.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed