Comfort Engineered Systems Inc

I wish every time that I needed a service performed that it was this easy. My a/c unit needed freon. It kept freezing up. I called them at 2:30 p.m. My a/c was fixed and the service man was done at 3:45. The service man did explain that his dispatcher caught him on the way out the door and he was already heading this direction, which is only maybe six or seven miles away. Never the less, he done a very thorough job in a very short time. It really only cost $300 because of the high price of freon which they have no control over. I could tell that the tech was an honest man. He gave me 10% off the service charge portion of the price for mentioning Angie's List without me even realizing that there was a discount for it.. I was really pleased and though I hope I don't need them again, I put their number in my cell.

The air conditioner unit upstairs was not blowing cool air. David came out and found that the capacitor was out, replaced it, check the freon levels which were fine and was on his way in less than an hour!

They did a good job. I would recommend then to anyone.

Staff very professional, knowledgeable and friendly. I would highly recommend this company.

I cannot say enough good about this company. The technician who I worked with, same one both times, took time to answer all my questions and explain and investigate everything and I pestered him to death with questions. Today he did some major removal and replacement of parts of the system, located in the attic with tons of fiberglass everywhere, so I know the job was no fun. He found that the original duct work had been put in sloppily with ill-fitting components, therefore he had brought sizes that wouldn't fit. Rather than rigging it, he took the time to go get the right size parts, even though it made the job take a lot longer than he had expected. He cleaned up every little scrap of fiber stuff that fell from the attic. After their initial evaluation and assessment of my system, one of their engineers telephoned and answered all my questions on the phone. Their office staff is pleasant and cheerful. They call if they are going to be even a little bit late. You might have to wait a few days for their service (though not always) because they are so good, and likely booked by people who know this. It is so unusual in this day and time to find a company that cares so much about doing a good job, and doing it thoroughly. What a relief to have found these people--they are wonderful. I will certainly call them next time I need HVAC service.

Came out on Friday afternoon. Prompt and courteous. Excellent experience.

Our Technician arrived promptly and checked our upstairs furnace as well as the outdoor package unit. He spent an appropriate amount of time on each unit to thoroughly inspect the system. He did not try to rush it. At each point he explained what he was doing to help educate me on how the system works and things I need to be aware of, including the age of the each unit. I would recommend CES to others. I thought the work was professional in both technical and customer experience. We have signed on for the annual maintenance checks in the spring and winter based on this.

Excellent service, prompt, and extremely professional! This company does what they say they are going to do, walks you through the process, and ensures that the new install is in good working order before they leave. I can't say enough good things about this company! The comfort specialist, Dave is a PLEASURE to work with and extremely friendly! You don't be sorry hiring this professional crew!

Comfort Engineered Systems Inc. was a professional, friendly, punctual, and responsive provider. I really liked working with them and would have used them except that I found a better price for a better unit from another highly rated and highly professional company. I will definitely contact them for estimates should my other HVAC unit die. I would also highly recommend them to homeowners looking at replacing HVAC equipment.

We are new home owners and after returning from a business trip smelled gas in the house. I went through the usual procedures, had the gas company come and identify if there was a leak and opened all windows and doors The gas company identified two leaks and shut off the gas to the house. CES was the second call I made after reading their reviews on Angie's list and to my satisfactions everything written here was true. As a new home owner we were not existing clients and after speaking to Ryan, he promised to call me back with a solution in 10 min. To his word he called me back and had two guys (Daniel and Randy) at the house within 30 min. At that time I think we all believe the job would be an hour or so, replace the leaking pipe between under the foundation wall between and fix the identified leaking valve. With the initial repairs complete, a pressure test was performed on the entire system to ensure that integrity of the fix. The system failed the initial pressure inspection and Daniel and Randy identified 15 other leaks in the basements as a result. All leaks were repaired and they system pressure check again. To say the lease I have confidence that the job was done professionally and correctly. I would recommend CES to anyone. Thank you for your hard work last night!!

They were excellent. I called them on Monday and they were able to come on Wednesday of that week. The guys were prompt. They were on time. They called before they came. They were here for an hour and fixed the problem. They also fixed a potential problem so that it doesn’t happen in the future. I was very happy with them.

As promised, I got a call the following Monday with quotes to replace the coil and a couple of options for replacing the whole unit. I was told that the freon that was added could, depending on the size of the leak, keep us going all summer, and that a replacement may not be necessary right now. There was no sales pressure. I was advised to just see how long the unit would last as is, and since I have a quote, I'll know what the damage will be when it is time to replace the unit. It's age makes the cost of replacing the coil not worth it. I will probably get a couple quotes for a replacement unit to have on hand, but CES gets an advantage with me for their prompt service and professionalism. I would not hesitate to call them again or to recommend them!

Great company. Very professional, did more that expected I would highly recommend them to anyone

I called Monday morning to request service. Talked to Lauren in the office concerning my problem-upstairs unit wouldn't cool. She took my information and told she would call back shortly to let me know when a serviceman could get there. In less than 30 minutes she called back and asked if 8am on Tuesday morning would be ok-I told her that was fine with us. On Tuesday at 7:30am we got a call from Gary, the serviceman, to let us know that he was on the way. When he arrived, on time, he put on booties before he came in the house and checked the unit in the attic. He then went outside and checked the unit there and discovered that the capacitor was faulty. He replaced that and that corrected the cooling problem. Gary also installed an automatic shutoff on the attic unit drain pan to prevent any potential water problems. He checked to make sure that everything on the unit was functioning properly. He was done in less than an hour. I was very pleased with the service and would highly recommend them to anyone needing AC repair or maintenance.

I called on Monday, talked with company Tuesday and Wednesday, had new unit installed on Friday

They responded promply and came out and answered all my questions. Dave was very courteous, knowledgeable, and professional and their proposal was competitive. I did not use them at this time because another company which had installed an AC system system for me was also competitive and met my specific needs better.

They are local. They are good about coming out, especially if our unit goes out completely and it is 100 degrees outside. They are very prompt. It is the same thing with the heat pump if it goes out in the winter. A couple of years ago we had an instance where an old unit used to need Freon quite often. We got a new unit, and a man came out for the first service after the spring service. He came down and told me that we had needed Freon and he added some. I asked him why we needed Freon in a new unit. They looked blank and then it stopped working a couple of weeks later. Someone else came out later from the same place and told me that the unit was overcharged, and he had to take some Freon out. The other man saw that we needed Freon once or twice, so went back and forth with the management and they made us pay for the second call to fix the problem the first guy had caused. We were annoyed about that. We decided if we ever needed a new unit we probably won?t get it from them. They fixed things for us several times, and several of the times things had been under warranty and they haven?t charged us anything. Most of the time they have done okay except that one instance that we were annoyed about.

Prompt, courteous, put on protective shoe coverings without my even asking. Called to advise was on the way. Would definitely recommend to others and use them again in the future.

Called CES about four days in advance to schedule a service and they happily worked me into the schedule for the following week. David arrived promptly on the scheduled date, courteously introduced himself, and began his inspection. We have a two-thermostat AC/heat system, which is not something we are used to (new home). David checked all the vents in the attic, the external AC unit, and both thermostats. He also explained how the dual system works, and gave some tips for using it most efficiently in different seasons. Before he left he explained CES' maintenance program - four visits yearly to check the system, perform basic cleaning/upkeep, etc. Definitely a good program. I had no idea AC companies offered such services, and was thrilled that he mentioned it. Overall, everyone I spoke to and met was polite, professional, and courteous. I have no hesistation to call on CES in the future, nor to recommend them to anyone else looking for quality service.

Overall, I couldn't have been more impressed with the company. From start to finish, the contractors, salespeople, and office staff met every need and answered every question that I have. I am the type of person who doesn't spend several thousand dollars easily and when I do I make sure I know all the details and information before and during the provided service. They took the time to put my mind at ease. upon calling to set up an appointment for a free estimate they came out and visited us within 24 hours. We received multiple quotes and not only was there quote the best but they had the top customer service. They explained in detail how the heating and AC unit worked in our house and what size and type of system we should use. After my wife and I discussed all of our estimates and did research on the recommended units I called the company to set up a time to come out and install the new unit. This next part amazed me. When I reached the main office with a couple of more questions (I didn't call the salesperson because I had lost his number) I talked to the one of the office employees whom I think was the maintenance manager. Even though he had no personally stake (ie commission pay) he took 20 minutes too answer all of my additional questions and talked to me on a personal level about what he would look for in a HVAC unit. He put any additional fears that I had to rest. He then gave the message to the sales person to call back and set up the appointment. The technicians came out within a couple of days and installed the new unit. They were also courteous and professional. They didn't make a mess (other then what was to be expected). They were on time, didn't rush the installation and double checked the work that day. In addition to the unit they installed they did a free preventative maintenance service on my other downstairs unit. They wouldn't take payment that day however. They insisted on coming out the following day to ensure that everything was running as planned. It was! The bill that I received was for the exact payment that they quoted me. In fact I saved some because of an Angie's list coupon that was provided. They were outstanding in every way. I will refer them to my friends and family without hesitation.

We were definitely very satisfied with the price Comfort Engineered Systems Inc Company gave us; it was a great price. They seemed very knowledgeable. We have a condo, so the set up of where the air conditioning could fit in was a little bit more difficult. So, it took a lot of thought on their part to fit it in. They definitely came across as one of the most knowledgeable people, out of all the different people we had interviewed. They came out the week that we called them. They had a deal for us where we could set up a time to pay them, which is twelve months in my case. So, they basically financed our unit with no interest charges. I think that is so great. Overall, I thought that they were excellent. I have no complaints at all. If the need arose I will definitely use them in the future.

Comfort Engineered Systems was the low bid to replace our attic furnace/air handler. However, their quality and service were top notch; in addition, they bumped our job to the top of their list when it became apparent that a stretch of >10 degree weather was coming so that we didn't have to wait a week without heat. I highly recommend them!

They were very polite, and they seemed very competent. However, I was never able to reestablish communication. He was here for about half an hour. The interaction was great while he was here. They never called me back. When I emailed him, he never responded.

They gave us an estimate the same day we called and installed the unit the next day. The salesman was very professional and courteous. He did not try to sell us additional services and was not pushy. The installers were very professional and installed the system in less than 3 hours in the rain. The price was significantly lower than another estimate we got from a larger company. Overall we were very satisfied and will use Comfort Engineered Systems again.

The company was very professional from my initial contact with office personnel to schedule the visit, through the actual visit. The technician showed a high degree of knowledge about my systems and HVAC systems in general. I was impressed that the technician called shortly before his visit, as opposed to just showing up. As I am a home-based worker, this helped me very much to schedule my time. The technician was very informative about what was going on with my HVAC systems, and told me in as much detail as I wanted to hear what his evaluation of the systems was. I recommend the company to anyone, without reservation.