Comfort Engineered Systems Inc

They have been very good and I would recommend them.

slower than anticipated with only one installer

On time - Explained the work - Very good service

Great job very thorough. Based on the level of service received decided to give them a try for bi-annual maintenance.

Great no problem - fast and competent

They fixed a leak in the freon. They were fine. They were easy to deal with, fair priced, professional, punctual, They came out right away. There was no delay. We called them that morning, they said they would be out at 10am. They were there at 10am. I thought their pricing was fair. We are very price conscious on that rental property. We have gotten estimates in the past just in general. Their price seemed to be fair. Their hourly labor rate is fair and they don't upcharge. There was one person to do the job. They left the area clean. They were on time and responsive and their pricing was fair. Their work was good.

I always use them. One person came out to complete the service. It took them over an hour. They fixed it.

This was the first time I have used CES. The tech called 1/2 hour before the appointment time. Tech was friendly and professional. The service took about an hour to perform.

Terrific experience. Best price of three quotes we received from Angie's List, and the work was great. Dan even suggested improvements to our original plan that created more space at no additional cost. On time and quoted price. We'll be using CES going forward.

I will preface the following by stating my brother has an HVAC company in another state which allowed me to run all information through his expertise. We decided not to continue with one of the very large outfits as they told me an expensive part was out of warranty when it was still in warranty. Using Angie's list, we narrowed our search to 3 companies. One company tried to sell too hard and was eliminated. Comfort Engineered Systems (CES) and Kuhn Air Conditioning gave estimates and were within $90.00 of each other. We went within CES because they were a larger company but we felt comfortable with both companies. CES did everything they said and everyone was professional.

Very punctual and prompt and responsive. Gave good information and explanation for all problems and work needed. Offered for all current charges to go toward a new system and helped set up a follow up appointment.

My experience was not good enough for me to recommend CES to my friends. Summary: *Hours of operation listed on Angie's List are not correct. *Hard to get a live person to answer the phone even during business hours. *Technician failed to communicate with me as instructed prior to repairs. *Poor troubleshooting resulted in a second service call and extra day of discomfort. *When presented with the facts of my complaints, they offered to tear up my payment check entirely. As of 6/29/14, their hours on Angie's list showed them open 7:00AM - 4:30 PM M-Fr. Per their voice mail outgoing message, they don't open until 8:00AM. I called at 8:00AM on two different days, and only got voice mail on the first try each time. When placing the initial service call, I had to leave a message. When the dispatcher called me I explained clearly that I had an old AC unit that had quit cooling, and wanted to see if we could get it working. She promised a tech at 12:30PM on that day. I left my wife's number, for coordinating the arrival time, and my number with instructions that I was to be called to discuss the findings and recommendations. The tech was punctual, but he pumped our system full of refrigerant, charged us for the service call, refrigerant, and labor to install the refrigerant, collected our check and left without calling me. To be fair, my wife told him she would relay his findings, but those are not the instructions I gave, and I expected to be informed before repairs, not after. When I got home from work that day, about 4 hours after the tech left, the unit was only barely cooling, and they were closed for the day. I had to call more than once the next day (after 8:00AM) to get a live human on the phone. After explaining my disappointment about the failed communication, and the fact that the unit still didn't work, they scheduled a tech for that day, at 3:00PM. To their credit, the tech was prompt and coordinated by phone prior to his arrival. He discovered that there was a large leak in my condenser that would need to be repaired to the tune of $700-$800. I chose not to do that, and that was a warranty service call, so not charged. Obviously, my old unit wasn't worth an $800 repair, but that begs the question: *Why in the world did the first tech pump refrigerant into a 20 year old AC without checking for leaks???* I called and spoke to Nick himself (took two tries to get past voice mail), and expressed that I felt the service charge from the first service call was legitimate, but that the labor and material associated with the refrigerant was not, because it was irresponsible to have not checked first for leaks. He complained that that was unfair, alleging that checking for leaks would have been an "additional service", then offered to tear up our check "no-charge". I countered that he could send me the check back with an invoice for the service call only, and I would happily pay that. He agreed. (He did send the check back to us and we did pay the $80 service call fee as agreed). He asked for an opportunity to bid on the sale of the new unit. I respectfully declined, saying that failed communication and poor troubleshooting did not earn my confidence to that extent.

They did an excellent job, they knew what they were doing, and they did it efficiently. It was the coldest time of the year, when we had an ice storm going on, and they responded very quickly, during times that they were being called upon, by multiple clients, and we were brand new with them, and they still got us taken care of in really good time. The work turned out very well. We were warm the rest of the winter. I had a discussion with the guy, and he didn't go with the most expensive unit, he went with the second most expensive, and said that is what he had in his home. He was a trustworthy guy, and very experienced.

Everyone was curtious and professional and prompt. The final price was the same as the one they quoted. The installation went smoothly. The A/C worked for only about 1 day. I called for them to fix it. Turned out it was a leak in the evaporator coil; a manufacturer's defect. They ordered and installed a replacement evaporator coil for no charge.

Have used these folks for maintenance and for repair before and they are ALWAYS knowlegable, professional and very fair in their pricing. This emergency visit was a wonderful example of all of the above. They go above and beyond. Highly recommend this company.

Used the coupon they offered on Angie's list. Was extremely pleased with the work done, the punctuality and the cost!

Great. Came out gave me an estimate and installed same day

My heating system failed during the night. I called the company around 9 AM. They said their technician would be here by 11. Dave was running early and called me, twice to let me know his progresses. He arrived at 1030, asked me what the problem was, and went to work. He quickly diagnosed a bad air circulating fan motor. He had to locate a replacement, and had the system back up by 1230. I was particularly impressed with the explanation of the problem, options, and being kept updated on the process. A suprisingly pleasant experience!

I received three bids for this unit. Each company was bidding on the same unit by the same manufacturer with the same specs. Comfort's bid was more than a thousand dollars below the others. When we discovered that our drywall contractor had left our heating unit on while he sanded the drywall (which may have caused the old unit to die) and the ducts had to be cleaned before the new unit could be installed, Comfort absorbed the cost of the cleaning and billed us for no more than they had bid originally. The installation was done quickly. The technician kept me apprised of the progress. They had to special order part of the cover, which was also done at no cost to me. This is a company that *wants* your business. Highly recommend.d

I called different companies from Angie's List for bids. Dave came out from CES, this is one great guy, isn't pushy, just gives you the information and you decide what you need. Dave spent two hours with me making sure I had all my questions answered, we even called the manufacture's tech support for an answer. I knew what I was looking for from research on the net and Dave was able to get all the answers I needed, is very easy to talk to, you'll never meet a nicer guy. Dave kept me informed each day leading up to, during, and after the installation. As their rating is very high on this list and their price came in a thousand less for the same equipment from another company I got a bid from I told Dave I was ready to go. Dave spoke with the gas company, codes, etc. which made it very easy on me. Dave knows what he's doing and isn't just a salesman. The day of installation three installers showed up to put the unit in. They knew what they were doing, each did their tasks quickly and very well, told me what they were doing and why. Even my codes inspector (who I knew from an addition and remodel) was very impressed with their work. The inspector said you wouldn't believe some installations he sees, told the lead installer they knew what they were doing and did it right. The installers went far above and beyond the call of duty. It had been raining the day before so the installers asked if it was ok to drive into the yard, took their shoes off before coming into the house, were very respectful in all ways, you won't find a better company to deal with than CES. My neighbors had a unit installed from another company 6 months ago and I saw them just drop the unit 5 feet off the truck, not CES, these guys eased the unit into place. I would gladly recommend this company to anyone.

Good! He was early, but did not call to say he was on his way, as promised. Overall, happy with the service, was quick.

I was pleased with the service. They are polite and professional. They were very quick to arrive.

After much debate and thought, I decided to give CES a call to come out to my house to determine why my A/C was not cooling like it used too. I was expecting to get screwed somewhere b/c my 7 year old A/C condenser has never been serviced. I called CES at 8 AM, and a tech arrived at 12 PM as promised on the phone. The tech, Gary, called before his arrival. The whole process took less than an hour. He checked out the unit, added some freon, and all is good again. It was a very pleasant experience and I received a 10% discount for being a member of Angie's List. I would recommend CES to anyone who needs HVAC service and will use them again. Even after a few weeks, the unit is still working like a champ.

David was very responsive and came out and gave a competitive quote. He worked with me on the staging of the install, allowing me to coordinating with the framer and drywall installer. The crew came out and installed a heat pump, duct work, a vent pipe for a bath fan and ran a gas line for a fireplace. They did great work, it's very comfortable and the installers were very professional. The only issue we had occurred during the install of the vent pipe for the bath fan. The installer drilled in the wrong location and drilled into a room on the main level. David quickly sent a handyman out and fixed the problem. Mistakes happen but they dealt with the mistake professionally and quickly.

It went fine. See above. I have been extremely satisfied with the services provided by CES.