Comfort Engineered Systems Inc

The service technician arrived on time, was polite and thorough. When done he gave me a full report that the unit was in excellent condition. "Aging gracefully." He mentioned one minor issue, a fan capacitor, which he did not recommend servicing now, but said it would probably need to be replaced in a few years. My personal test is whether all of the panel screws were replaced when done. They were!

They charged me a reasonable price for the service. They've done an excellent job for me but apparently the company shutdown.

They were very knowledgeable, very prompt and very efficient.

It went well! They were really good--they were professional and very friendly during the service.

After getting several quotes we decided to go with this company mainly due to the time they spent at our house when they gave us a quote. The looked at the unit, measured the space it was to cool and listened to our concerns. Being an upstairs unit (extremely hot in the summer) our concern was one bedroom not getting enough air in the summer and heat in the winter. We have had several companies service the unit previously and could not determine why this one bedroom did not heat/cool properly. Comfort Engineered spent the time needed to access the situation and found the problem (not adequate trunk line flow and there was actually a hole in the duct work allowing heat and air to escape). Four other companies did not find this problem! The unit has been repaced and the upstairs is extremely comfortable - more importantly this one room is now cooled!

The CES technican showed up right on time, and he did a very thorough job performing annual maintenance on both my upstairs and downstairs units. He went above and beyond and took his time making sure that everything checked out. He gave me an estimate for one small thing that he found that I might want to correct, but also told me that I could wait to do it because it wasn't essential that I do it right away. I appreciated his honesty and I really feel that I got my money's worth, which was helped by getting the 10% discount they offered for Angie's List members. I highly recommend CES!

Excellent service. Called CES for estimate and they arrived date and time we agreed upon. Their cost estimate was lower than another 3 contractors for replacement AC/Heat Package. They also found some water seepage in the duct work which other contractors did not discover. After agreeing to the service/install we set a future date (3 weeks ahead for installation). CES called twice to confirm equipment and date of install. They then showed up exactly when promised and had the unit replaced in less than 4 hours. They went as far to clean up the yard afterwards, make sure our porch was clean and wore booties not to track mud into the house when working on the thermostat. Can't say enough good things about this company!

Great experience all around.

Arrived on time, I explained that a home inspector stated there was a small gas leak in the attic where the gas line connected to furnace. He reviewed the situation, returned to his truck for tools and had the job completed within about 20 minutes. Great experience and fair price.

The service tech arrived on time and discussed the work that was to be preformed. After answering several questions he began the modifications to the existing system. He was later joined by a second tech that installed a in the house air return filter. They both worked on cleaning the existing air handler by vacuuming, removing the squirrel cage fan and using compressed air to clean the fan. The fan was lubricated and reinstalled. The function of the unit checked.

Very well - arrived on time and finished in a few hours.

On first trip out, they were able to correctly diagnose and FIND the pinhole leak in our AC system. Our previous company that had installed the system had not been able to find the leak in three years. They ordered the parts. On second trip out, they replaced the heater core (under warranty). But it took labor (not under warranty) and more refrigerant (not under warranty). While there, they serviced the system.

I called CES to get a quote and Dan came by the house and was very professional. In fact, I got a sense of professionalism unlike any of the other HVAC companies that had previously come by to quote. He assessed the situation, listed to my needs and said he would provide me with a quote. I received an email a couple of days later with a precise quote. I had some work to get done before I could commit, so I contacted him a couple weeks later saying that I wanted to proceed with the job. His crew came out and completed the work just as I requested. They damaged a couple spots in the drywall that were attached to the vents, but Dan was quick to remedy the situation and make me feel good about their service. He came back out to review the job and make sure that I was satisfied with their work. I would definitely recommend them and would definitely use them again.

CES quote was very competitive and they were on the approved list of TVA vendors, so we chose them to perform the work. There seemed to be a lack of communication between the sales person who quoted the job, the office that scheduled the work, and the skill level of the Technician needed to perform the job properly. The Technician showed up on August 30th to perform the work and after observing him work, it was obvious to me that he was not properly trained to perform the work as proscribed by the TVA standard. After speaking with the TVA inspector to better understand their requirements, I contacted the salesperson to explain the issue and have a Technician come back out and do the work correctly. The salesperson was very cooperative and apologetic and admitted that not all of their technicians were trained in the TVA standard of duct sealing, and they were in the process of rectifying that issue. The work was eventually done correctly by CES, and we passed the TVA re-inspection just recently Overall, the salesperson was slow to respond to my calls and emails and didn't seem to understand the process for turning in all of the requisite paperwork to TVA (or he had his own idea of how the paperwork should be turned in) which made the process even more cumbersome for us. While CES was cooperative and pleasant to work with, and they willing came out to do the work the 2nd time, the whole process from start to finish was more difficult than it had to be. Some of this could be attributed to lack of TVA training for their Technicians and lack of communication between the office and the sales person who quoted us the job.

I diagnosed the blower went out on our main HVAC unit. Loud squeaking and then no forced air were primary clues. Comfort Engineered Systems located part same day and installed the next morning. Technician was on time (8AM!) and finished in less than an hour. He patiently answered my questions as I tried to educate myself in an area I normally avoid (if I get involved, it means something has broken!) Great service, on time, done professionally, price fair and reasonable. You could shop around to save a minimal amount, but you can't put a price on professionalism. 4th time, I believe, we've used Comfort, three times this summer. We have two HVAC units, one for main floor & finished basement and one for upstairs. Units are 8-10 years old and the upstairs unit's condenser failed earlier this summer, then we had an issue with the main unit that turned out to be just in the breaker box. Each time, we were pleased with their service. Very professional organization with earnest and courteous technicians. I endorse them without reservation.

They were professional and did not try to up charge.

I called them on Wednesday because my a/c units ran constantly and the house never got below 78 degrees. I figured it was probably lack of regular maintanence...and that's what it was. He called and showed up early wearing shoe protectors and introduced himself and asked what the problem was. He then went right to work and after about 2 hours told me everything he did. When I called them I mentioned that I found them on Angie's list. When I went to pay, he had deducted the 10% off without me remembering to tell him. Kudos. CES was super professional and did great work. I will definitley use them whenever I need A/C and heat service.

They pretty very fair with the diagnostics of the job, and they charged me a very competitive price and did not perform any unnecessary work.

Tech was a little behind as they were busy. He called to let us know he was behind. Got right to problem and had the part on the truck. Checked rest of system and departed.

Due to an appointment cancellation earlier that morning, the technician called me at my office and asked if he could move my appointment up an hour earlier. I agreed and told him I would meet him at my house. When I arrived, he was already there and waiting for me. I must note that I only live 15 minutes away from my office. Once I arrived, he went right to work on the unit. Before he entered the house, he put on shoe coverings to protect the flooring. He did this each time he entered the house, and removed them as soon as he exited. He inspected the control unit on the inside of the house and took measurements of the air flow and temperature. At the same time, he asked me if I was familiar with the maintenance of this unit, including how to clean and replace the filters. I told him I was, and he agreed the filters appeared as if they were being maintained properly. From his measurements he determined that the unit was operating fine, and the reduced cooling was probably from low refrigerant in the the system. He asked me a few more questions to confirm his diagnosis, and then we went outside to inspect the outside unit. He found there was some oil leaking from the fitting which connected the copper line from the outside to inside unit and explained to me that sometime the fittings would get loose if the unit had moved on the pad. Normally this would be the result of a strong wind. Since my unit was not bolted to the pad, he recommended I get that done, but he was not equipped or qualified to perform that task. He then added the refrigerant to the system while paying special attention to the gauges. I have to mention that I was a distraction since I kept asking him questions, but apparently they did not distract him enough to where he wasn't paying attention to his job. He then tightened up the leaky fitting while explaining to me that the oil from the fitting is a sure sign of a pressure leak. When finished, we went back into the house and he lowered the thermostat and checked the internal unit again. Once he was satisfied the unit was functioning properly, he returned his tools to the truck and we finalized the transaction. The complete job only took about half an hour. During the whole time, the technician was polite, courteous, and very professional. I never felt that he was in any way incompetent or ambivalent about the job at all, even though it was a minor task. He didn't mind me asking questions or hanging around while he perform any of his tasks.

I called and explained that I needed to have my a/c checked out, but I had a doctors appointment in the middle of the day. They worked with me to accommodate my schedule. Gary came out and ran diagnostics on my a/c. He explained what the readings meant and why it felt like warm air was blowing out. My a/c was clogged up and needed to be cleaned. Then he came inside and did more diagnostics but seemed satisfied that all I needed was to have my a/c cleaned. Gary was very professional, courteous, and knowledgeable about my problem. He followed up with me by phone a few days later, and I was happy to report that the a/c was cooling fine and I was very happy!!

They sent John Cage (I hope I spelled his last name right) - to help us during this heat wave. He was extremely professional and polite. He offered me a lot of advice about AC units and armed me with the informatoin I need to make an educated decision about upgrading our unit in preparation for future heat waves. Our unit is apparently performing very well confisdering the circumstances (almost 20 degrees above average temps here in Tennessee right now). Thanks John and Thanks Comfort Engineered Systems for a great experience. I should also mention he wore boot covers to ensure he didn't track dirt or mark our house up with boots. Believe it or not, that's been a rare experience among service providers we've worked with and we really appreciate it. Thanks!

Overall is was satisfactory. When they put in the new unit they had to disconnect my old one. I have natural gas for my water heater and it supplies fuel for the heating. They turned it off and hooked it back up. They turned the gas on but didn't relight the pilot light. I'm sure I could have called them to relight it but I did it myself. I haven't had any problems since. They do offer an Angie's List coupon.

After Dave Bowers came out and did the original proposal, taking measurement s and photographs, I had another contractor do an estimate. I obtained a total of 3 estimates before selecting C.E.S. My brother (who is in residential / commercial HVAC business in another city), reviewed all quotes for me. He found that Mr. Bowers had quoted the wrong equipment (my unit is an uncommon downflow type, and he had quoted equipment for the more usual upflow type). My brother spoke directly by phone with Mr. Bowers and they confirmed the correct model numbers for the Lenox equipment and Mr. Bowers e-mailed me a corrected quote with equipment model numbers and specific description of the work to be done and the total installed price of $4800, although the quote was not itemized, and only the bottom line total price was listed. This was true of all the quotes, and the others didn't even include any equipment model numbers - something I consider to be unacceptably vague in the quoting process. When one of the other companies (Lee Co., one of the highest bids ) was asked about this, the answer was that no equipment model numbers were ever quoted to prevent customers from shopping the equipment around. My brother did not negotiate the price with C.E.S., and I simply chose the lowest bid from a company with a good Angie's List record, having told all the estimators to give me their best price to begin with. The installation was done on a Saturday at my request so I could be present througout, and took about 7 hours for 2 men. They started at 8am and arrived promptly and went right to work, taking no lunch break. (that meant they asked to use our bathroom a couple of times during the day, which might be objectionable to some customers). They were unable to completely finish the re-installation of the furnace lacking a piece of ventpipe (small 'elbow'), which was not a major problem since we did not need to use the furnace but we were able to use the new A/C. They returned the following Friday morning and took about 30 minutes to fit and install the ventpipe, to complete the job.The installers were polite and used shoe covers in the house, although I had put down heavy contractor's paper anyway over the floor between the door and utility room the night before to protect the area from dirt. I am not pleased with any of the companies that provided quotes, and I would NOT use C.E.S. again. In the process of removing and re-installing the existing furnace, they managed to break plastic clips which hold the access panel on the front of the furnace, and also bend the frame of the furnace so that the access door does not fit snugly now. My primary source of dissatisfaction is that the Angie's List coupon listed on the site for C.E.S. stipulating a 5% discount for Angie's List customers on replacement of a system (worth $240 in my case) was NOT honored initially when I presented the coupon at the time of payment, but I was told by Dave Bowers , that the bottom line price he quoted "already included any and all discounts, including the Angie's List discount which is the way he writes all his quotes for ALL customers, to give them the best possible price right up front". Since I had never mentioned Angie's List before, he had no way of knowing I am an Angie's List member, which of course means that the coupon is simply a sham - Angie's List members beware. Finally, after my brother who is 'in the business', had a talk with Mr. Bowers, C.E.S. decided to honor the coupon, although Mr. Bowers then changed his argument and stated that the coupon really didn't apply to my project since I did not replace a 'system' which would require the furnace to be replaced to qualify as a "system". So, his initial explanation that the coupon had already been applied to my bottom line price was untrue .However, I am sorry to say, that even though they are very polite people, and thanked me profusely for my business, and have finally honored the coupon, I would not use them again because of what I perceive as misleading/dishonest/deceptive pricing practices and a general lack of credibility and integrity in communication with the customer. The coupon on Angies List should be removed, as it is completely false and deceptive.

I thought that they did a good job. They were very nice and professional. They were also on time and got the job done quickly.