Pioneer Home Services

Job went very well! Nathan did an excellent job and had excellent knowledge overall.

Great! Called and came out same day.

I would give them the worst rating because they were all lies. I told every one of my friends and neighbors not to use Surfin' Plumbers because they are not trustworthy.

A leak, no one could fix, but they did.

Arrived when he said and performed work well in a timely manner.

Calm confident professional service every step along the installation. He kept me informed and that kept me from worry. Excellent quality.

I called 4 different plumbers (all highly rated on Angie's List) and inquired about scheduling a visit to have them look at several plumbing concerns I had at my house (which I bought two years ago). Of the four companies, Surfin' was the only one that would come out without charging for the initial service call, so I decided to schedule them first. On the day of the appointment, the Surfin' office rep called to let me know that their tech would be at my house just a couple of minutes after the 2:00 appointment time, and I realized that he was going to be here before I could get home from work (which I could try to blame on my long commute, but it was really just bad planning on my part). When I told her that I would be late, she said she would let the tech know, but that he would wait for me. Tom was very gracious about my late arrival, even though he had been waiting for me for at least 15-20 minutes. I thanked him for waiting, and then I proceeded to walk him through my various plumbing issues and questions. On the first item, he told me that the water hammer in my guest shower was being caused by a bad cartridge in the handle. He told me I could just call Delta and they would send me a new cartridge free of charge. He went on to tell me that, while he would be happy to install it for me, it really isn't that difficult a job, and that I could probably do it myself after watching a YouTube video or two. I appreciated his honesty, and was pleasantly surprised that he wasn't trying to get me to hire him to do the job. My next concern was about my main water shutoff being in my crawlspace, clear across the house from the crawl access. After looking at the water heater and water softener setup in my garage, Tom recommended that I just add another shutoff on the softener's intake line. Again, he told me I could probably do the job myself. I was stunned. I mean, what service provider does that? So far, he and his company weren't going to make a dime off of this visit or from the two jobs we had talked about. I also asked him about the standpipe that my softener drains into, as I believe the installer made it too tall, requiring the softener's (non-pumped) overflow to have to run uphill before it can drain. He agreed that I should shorten it. Finally, I asked Tom about my fireplace. The gas line is in place in the crawl, but it isn't actually plumbed into the firebox (and there's no gas log installed). He gave me a good bit of information and some suggestions about what I might want to do. All told, Tom spent about 30 minutes (maybe more) listening to my questions, and giving me feedback and suggestions. He was very knowledgeable, and at no point did he try to push me to hire him to do any of the work. Before he left, I asked Tom if I could pay him _something_ for his time and for all the information he had given me. He politely declined, and just asked that I call Surfin' when I had a plumbing job that required a professional. Wow. As a follow-up, Tom was right about the shower cartridge. Delta mailed it to me free of charge, and after watching a Delta video online and Googling a couple of problems I had getting the old cartridge out, I was able to install the new one. Voila, no more water hammer. As far as installing a new main water shutoff in the garage, I'm not sure I'm comfortable doing that one myself, so I'll likely call Surfin' at some point and have them do that work. I'm confident it will be money well spent.

Great. Jamie was a professional and very detailed with his work. Explained everything he was doing as he preformed LTs there.

Nathen the plumber told us the PRV was to high. Explained the dangers of letting it go so we had replace it.

Jamie was very punctual, courteous, knowledgeable, professional and gave an articulated assessment of his findings. Answered all questions affably and to the point. We feel services done, very reasonably priced.

Service was great. Very professional work. Was very nice of David to come by on the weekend.

They came out and did the work, then came back to fix one thing that didn't get done.

They came out to install a pressure reducing valve in our crawlspace. IT took 15 minutes and cost $300. Tom did the original install. A month later an exterminator was in our crawl and found the valve to be gushing water. The valve had not been checked once installed and gushed water into our crawl for over a month. They have since been out twice and YES still leaking! This is a simple job and I would never trust them with anything complicated. I am even beginning to wonder if they are sending out licensed plumbers at all or just technicians. Very poor experience.

They were here on time and actually a little early, fixed my plumbing issue, and they wrote me a letter stating that the issue was fixed because I was in the process of selling my home and needed validation of repair. He was very professional and also was very tidy. I would highly recommend their services to others.

Kenny showed up promptly, was very professional, completed the job perfectly. Highly recommended.

Jamie was outstanding. He took the time to explain all options and was friendly and professional.

Went great! Service tech was outstanding as are all of Tab Hunters employees.

It was am easy job, and it was done quickly.

His prices were all too high, (gouging me I thought). Since his company couldn't do any of the little jobs, I had him "rebuild the toilet." This consisted of him installing a new flapper. It took him 10 or 15 minutes to do this. The flapper probably cost around $8 at home depot. I didn't spend the other $54 of the $200 dollar "deal." I just ate it. So for my great deal of $200 dollars worth of plumbing services for $99, I got a new flapper. The technician spent most of his time in his truck writing the estimate and then the invoice. A total of about 45 minutes. He spent more time talking to me than doing any plumbing. One additional item, They offered plumbing services, but I got a "qualified technician" not a plumber. Next time I'll go back to rooter rooter. With them I got what I paid for.

Service was performed and recommended maintenance that was needed, showed up on time and very pleasant to work with. Thank you.

I got a call saying they were on their way. Technicians arrived promptly when they said they would. They diagnosed the problem right away and showed me how much it would be. Once the price was agreed on they fixed the leak right away. Originally they thought they would have to cut a hole in the sheet rock to get the part in but Kenny went out of his way to replace it from the bottom even though it was more complicated for him which will save me money in the end.

They did a great job. He came in and took care of it. My bathroom was nice and clean. He’s in there and when he left out, he left it nice and clean.

Well! Gentleman arrived within time window.

Kenny is great! Very nice. Explained everything very well.

Kenny was very helpful, on time, good job.