Pioneer Home Services

Absolutely avoid Pioneer Home Services at all costs!!!!!!!!!! I had the misfortune of dealing with them when our A/C went out, and I chose them based on their seemingly great Google reviews. However, my experience was a nightmare. Their technician, Michael Miller, tried charging me a ridiculous $1100 for a simple capacitor and contactor switch. That only amounted to $40 online and 15 minutes of work. He actually tried to claim the parts alone were worth $800, which was beyond ridiculous. When I tried to verify the parts cost myself, Michael seemed hesitant and evasive about the quote, which immediately raised red flags. Later on, he quoted me $392 for the same job, which just added insult to injury. Save yourself the headache and find another HVAC company that actually values its customers. Pioneer Home Services, especially the technician Michael Miller, are the poster children for why people shouldn't rely solely on Google reviews to judge a company's credibility. AGAIN, AVOID THIS COMPANY AT ALL COSTS!!!!

The issue was a damaged cleanout that had been buried in the yard. They did an excellent job of getting everything dug up and replaced.

The salesman showed up and carried in a bucket of tools. Looked at my 3 systems, saw that they were 20 years old and told me that all of my heat exchangers were faulty. He asked me to sign a waiver that I was warned and would not hold their company responsible as they had warned me. He told me that he had video images of the problem heat exchangers by that his computer was not allowing transfer of the files to me by email. He went on to say that he had shared the videos with his home office and that his boss could see the videos via their network. He told me that he would later send the images with his formal replacement quote. (The image he sent was of my thermostat.) I thanked him for his time and called another local firm. They came out, showed me the furnaces & heat exchangers and noted that they were just fine. Since they were all housed in my attic I could possibly get another 5 - 10 years before replacement. Stay away from these guys.

A rep gave me a quote for rerunning new copper lines and moving the AC unit. I asked him if they were going to splice and reuse the old copper lines and he said no because the lines might leak. But when the tech arrived to do the work, he said he was going to splice the lines. I told him that was not how I was told it was going to be done. He then said he would have somebody come out later the same day and reassess. Nobody showed. So I called back and was told somebody would come out on Tuesday to do the job the way I was told it would be done. Again, nobody called or showed. I called back again and was given a story about why nobody showed and was told they could come out later in the week. At that point, I cancelled.

I was very pleased with their work.

I needed immediate service for a broken faucet that was running a large stream of water. This is all they needed to come out and try to upsell equipment that I did not ask for or need. Upon arrival the tech looked at my broken faucet ( I provided the new faucet) and my leaky tub faucet which only needed a $3.00 part. The tech tried to sell me $1500.00 of stuff I never asked for regarding my hot water heater and my air conditioner! I never gave him permission to look at either of those!!! I told him I would have to call someone else and he said she had to call his boss but he could give me a deal of $735.00 to fix both my kitchen and bathroom faucets. I paid because he turned my water off and said he could not turn it back on and I would be without water to my house until I decided to get it fixed. I reported this strong arm tactic to the BBB and the owner called on 9/7/17 to let me know he could refund a portion of my bill and he acted like he was doing me a favor. I accepted the refund and I thought he would send in good faith but it's now it's 9/26/17 and I have no refund. I recommend you keep looking for service because unless you like to be grossly overcharged for labor and services. This company is a JOKE!!!

We're on one of their annual service agreements. The whole pump and everything was close to $2,400. They also put in a UV bacterial killing air system. So, they also look after the air conditioning system.

Fred was a pleasure. Informed me of the club, and I became a member. He did a great job. Thank you.

Great team of guys. On time, well spoken, nice people. Great great work.

On time, very pleasant, explained everything in detail and did the job in a very reasonable time.

The plumber arrived on time and went to work right away. He did his job quickly and with great care. He kept me informed during the process and was very friendly.

It took 4 trips, but the job is now complete & done to my satisfaction.

He did not do the proper work for my A\C unit.

Most everything went well. There were a few hiccups in the work due to them having to dig on my neighbors property as well. It took a lot longer than expected.

Fine... I can't remember (see above)

Very Well, even joined their maintenance club

Fred was very nice, polite and did a very good job

Great, Fred was on time, efficient, and full of knowledge. I'm glad we called your company.

Great! Fred took the time to explain & educate which was appreciated.

Wonderful. The job was done quickly, and I was well informed and felt at ease the entire time.

First tech told me that the 3 year old softener that they installed Nov 29,2014 was old and tried to sell me a $5600 water filter. Second tech told me everything looked ok to him - although there is no way to see inside the water holding tank itself - and the brown foamy grime in the brine tank was supposedly "normal". Once the system was turned off, no more dead rodent smell. Looking back on it, my whole family was having intestinal problems for weeks drinking that water. Still no return call from the manager after 3 weeks of requests. I am getting a water sample from the tank examined. Most unprofessional techs I've ever dealt with. The girls answering the phone is this company's only saving grace. The rest of the organization should not be doing business!

I am used to the estimate and service being done by the same person.

They wanted to price the job for more then what I wanted to pay, but I negotiated it. They wanted to collect money before the work was done which I refused to do.

Showed up late, didn't call like they said they would. Guy didn't seem very knowledgeable, then threw out a ridiculously high number for what would be a half day repair and very little material cost. Tried to make the job bigger than it needed to be as well. Would not recommend to anyone.

It's not necessarily their company but they are associated with a heating and air division as well and they've ripped me off. They are all part of the same company.