Music City Maid Service

Carpet cleaning was acceptable. Some stains still left behind. The vacuum hose damaged the bottom trim on our front door

Sent one girl instead of two. She did an OK job. Missed some pretty obvious dust bunnies under a table and baseboards were hit or miss. Certainly wasn't worth the money or a deep clean, for that matter. Won't use this company again.

They were wonderful, the house looked as good as the day we moved in! Highly recommended

We have been using Music City Maids twice a month for over a year now. We are happy with the service they provide and will continue using them moving forward.

Very good - they are always reliable - some crews are just a little better than others but it is always excellent

They do a terrific job, and are completely trustworthy.

Services are provided as described by provider.

The teams at Music City Maid Service are always courteous, professional and trustworthy.

The crew was late due to a traffic accident but did an extra special cleaning to make up for one that was not so good a few weeks ago. Although I would like to have a regular crew, it seems that they have turnover. However, they do respond when I let them know that there is a problem. Overall, I am very satisfied.

I could not have been more disappointed. When the crew arrived at my house, I took her through each room and described what I was looking for to be done. We have floating shelves with bric a brac in every room of the house and celiling fans. First of all, when I reached out directly to the provider to insure that the job could be done on my timeline (before purchase) I was assured that they could be there on Tuesday to perform the work before my houseguests arrived on Wednesday. During that call, it was suggested that I go ahead and “purchase” the service over the phone, not through Angie’s List offers. I did make the purchase at that time and scheduled the service. The scheduled time was arranged so that I could run home for lunch to let them in and discuss what I was looking to have done. I put my dogs outside so that they could perform the work without difficulty, and so the dogs would not leave a mess behind once the provider left. When the crew arrived, I took them through each room in the house and described what services would be performed. Since I was working from the description in the offer, I discussed all of the bric-brac located in each room, especially the “high” dusting. My daughter has a collection of porcelain horses on high floating shelves in her room. When I spoke about dusting these items the provider stated that she could not reach them and that she was afraid that she would break them. I indicated that we had a step stool for her to reach the items that were part of what I purchased (again based on their verbiage in the offer, and that I fully expected these items to be dusted.) I pointed out the ceiling fans in all rooms, window sills, baseboards, and floors as were described in the offer. I left linens to be put on the beds in 2 of 3 bedrooms. I did ask that they clean the refrigerator instead of the oven and that was confirmed by a phone call back to the office. When I returned home, I was so disappointed that I cried. Every ceiling fan in the house still had a THICK layer of dust, no surface above eye level had been cleaned at all. The frame around the bathroom mirror still had dust, the shelf above the kitchen sink (glass) had not been wiped off, much less cleaned. NONE of the high dusting had been done and most of the wall decorations were still dirty. One of the worst examples of cleaning I have ever seen. The following morning (the day my guests were due to arrive), I called the office to talk about my experience and how unhappy I was with what was provided to me. The person on the phone said that they did not have anyone available to come back until Thursday afternoon, but after complaining a little more, they agreed to send someone out in the late morning on Wednesday. They assured me that they would be back to fix the issues. My daughter had to call in to work, because I no longer felt confident leaving them to work unsupervised in my home. So the new crew came and cleaned the “upper” items. Ceiling fans, picture frames, etc. But they didn’t really clean up what fell down. There is a reason we clean from “Top to bottom”, gravity. They did re-clean the kitchen floor. According to my daughter, the opened some spray bottle, poured cleaning solution on the floor and mopped it in. this of course, left an extremely sticky residue and I had to re-mop my floor while my company was already at my home. All in all this was the worst experience ever and I would not recommend this company at all. I don't know that I would ever hire out a deep cleaning again if this is the quality of work I can expect. the point in hiring this out is simply not having the time to get it done myself.

They manage okay. There was somethings that weren't really done, because I was kind of test driving a few different ones to setup a by weekly service and I can tell you I did not end up keeping the deal I send some one else to do their job.

He was on time and was professional. Did a excellent job for the shape that the carpet was in. Will use there services again in the future.

Our house is kept very clean. We asked for a deep spring cleaning. The baseboards were specifically requested to be done and were not. Tile floors were not done. And wood floor was not done properly--looks like they just ran vacuum over. They (two) arrived at 11:30am, stated to work at 11:48am, and left at 3:15pm (according to our neighbor). So they did only 7-hours of work although I paid for 10-hours. I asked for a weekly quote which they did not leave.

Two women arrived in a timely manner; worked thoroughly and steadily; were professional and friendly; did a good job.

Carpet cleaner was professional, on time, did his work cleanly and in a timely manner.

I was not pleased. It was advertised to be a deep cleaning and it did not turn out to be a deep cleaning. To give you an example, the window sills weren't even wiped down. They sent 3 people out which would have been sufficient. They did do a cleaning of the house but they did not do what my understanding of what a deep cleaning was. The thing that any vendor should do when they say what they are going to do is perhaps define it, define what they mean by a deep cleaning so the customer can say yeah, that's what I want. That term is rather open ended. They had to stop and go get additional supplies. That added a little bit of time to their day. They arrived on time but they didn't get start on time because they were missing their supplies.

5 bedrooms & 6 baths these ladies were wonderful !!!

Service went very well. House looked great.

It was okay. I disliked that it required multiple trips to complete the job to acceptable standard. I liked that they answered the phone and I actually talked to a person every time I called. The price was average.

they did a professional and thorough job

Very well. I will use them again.

Very quick to schedule and a very polite work force... did a very good job.

I have signed up with them for regular service I can't believe how awesome my house looks and smells clean!

Company was responsive and did the work as scheduled for a very reasonable price. I gave a "B" on only because the carpets were supposed to be deodorized, but there was an unpleasant odor in all of the rooms for a bit after they were dry. Not sure if they actually used a deodorizer, but the odor was in all four rooms leading me to believe it was the cleaning agent they used. The smell faded after a couple of days.

It was fine. I think they could work on there timeliness. They were very professional just not on time.