Response from Kuhn Air Conditioning
I guess this gentleman forgot these additional details: The house was 24 years old just as he said and the a/c was also this old and was not working. A/C units do not usually last more than 15-20 years. The 1st thing I found was that the thermostat was not activating the outdoor a/c unit. I replaced the thermostat (with his permission) and tried to start it again. When I went to the outdoor unit the compressor was working but not the fan. I gave the fan a spin and it started. The owner was standing beside me when I did this and I mentioned that it was working today but since the unit was 24 years old I couldn’t guarantee how long it would keep running. I suggested that this part has started today but I could not guarantee that it would run the rest of the summer. A few days later he called and said the a/c was not working again. I returned to the house and found the fan not working I gave him a price to replace this and he voiced his displeasure with me and said that he didn’t have any confidence in me and thought I had taken advantage of him with the 1st call. Because I guarantee all my work and do everything I can to serve my customer well, I refunded the full amount of his invoice ($195.00) in a timely manner; my check was dated 7-22-14; I also left the new thermostat on his wall. I haven’t heard from him until this poor review. I am sorry for this customer’s displeasure but I believe I did everything I could to please him.