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Donelson Service Experts

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters

About us

Donelson Service Experts: heating & air conditioning services

Business highlights

58 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Air Conditioning, Indoor Air Quality, Duct Cleaning, Heating, Attic Insulation, Green Solutions & HVAC Installation.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6121 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
10%
3
5%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Showing 101-121 of 121 reviews

Harry H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: nEW CENTRAL AIR UNIT

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Donelson Service Experts
Thank you for this review! We appreciate your business!

Charles G.
03/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Yearly maintance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Response from Donelson Service Experts
Thank you for this review! We appreciate your business!

Joanna R.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Services air and heating unit annually. Provides excellent services, explain what was done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Donelson Service Experts
Thank you for this review! We appreciate your business!

Mark F.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Semiannual maintenance. They did just fine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Donelson Service Experts
Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!

richard M.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced sticking sensors that were preventing the fan from turning on. I have used Donelson Air for all HVAC service since May, 2010, and every experience is an A.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from Donelson Service Experts
Thank you for taking the time to write this great review. We are thrilled to hear of your satisfaction with the work that was provided. We appreciate your business and look forward to continue working with you!

Katrin B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have used Donelson for close to 30 years!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Donelson Service Experts
Thank you for taking the time to write this review. We appreciate your business!

Mark F.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They provided a tune-up on our three HVAC units. We have been using them for twenty years. We have been extremely pleased with their service. We have an annual maintenance agreement with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Donelson Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

Lisa H.
11/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Diagnosed my ac problem, which is what I paid for. Recommended a new unit that was almost twice what I got from another company. They also require you to sign a contract on the spot. Didn't feel like that was right. Needed time to consider options. Glad we went with a different company.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from Donelson Service Experts
Thank you for your feedback. Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at customercare@ServiceExperts.com or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction.

Mark F.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Semi annual maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Donelson Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Beth D.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Regular 6-month check-up. Everything checked out ok. We've always been very pleased with the service we get. Perhaps not the cheapest in town, but we like the peace of mind of knowing that they're available when we need them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Donelson Service Experts
Thank you for taking the time to share your review. We appreciate your business!

TRACY E.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service was prompt and thorough. We bought a new heat and air unit nearly 2 years ago. Very satisfied with the quality of the product that was recommended.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Donelson Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Harry H.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Semi-annual service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Donelson Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Ken A.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Donelson Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

Richard G.
08/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Tech arrive quickly and told us our unit needs replaced before cold weather due to a bad heat exchanger. Was told that the unit needed a freon charge of about a pound and that it would be $100.00 for a pound of freon. We elected to get a second opinion. |Unit priced for our home seemed overly priced. We will go with a cheaper alternative when we replace the unit. |

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from Donelson Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Renita T.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: install a heating unit

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Donelson Service Experts
Thank you for taking the time to write this review. We appreciate your business. Let us know if we can help you with anything else!

William S.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Response from Donelson Service Experts
Thank you for taking the time to share your review. We appreciate your business!

Priscilla C.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
AOK!
Description of Work: Any time I've used them I have been completely satisfied. They do quality work and come quickly when there is a problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Donelson Service Experts
Thank you for taking the time to write this review [member name removed]. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you.

letitia E.
10/2012
3.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
this time
Description of Work: At our annual inspection they suggested having the air ducts cleaned and repaired. We arranged this and two men came, worked in the crawl space all day and that was that. Later that month we had another company coming in to check on some plumbing and they reported that the insulation on the ducts was in bad shape. Someone for Service Experts came out to inspect and another two men came out to do the repair and the cleaning this time showing us pictures of the repairs. Needless to say the second cleaning was not billed for. Service Experts have been our company for some time and this is the first time we have had any problems. We suggest you receive some inspection after your work is done.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Joelene K.
02/2012
4.0
heating & air conditioning/hvac, water heater repair
  + 0 more
I think they did a good job.
Description of Work: They came out and put in a new air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amber C.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
I like them.
Description of Work: Checked heater and AC unit to make sure it was winter ready. Also cleaned it out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Margaret Ann T.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Excellent!
Description of Work: The $137.00 is for the annual contract that provides two service calls per year, spring and fall, to inspect and clean the system. They are very thorough!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$137

Contact information

2930 Sidco Dr, Nashville, TN 37204

http://www.donelsonair.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
21364, TN/HM04510, KY
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
07/31/2022
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters

FAQ

Donelson Service Experts is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Donelson Service Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Donelson Service Experts offers free project estimates.
No, Donelson Service Experts does not offer eco-friendly accreditations.
No, Donelson Service Experts does not offer a senior discount.
Yes, Donelson Service Experts offers emergency services.
No, Donelson Service Experts does not offer warranties.
Donelson Service Experts offers the following services: Residential & Commercial Air Conditioning, Indoor Air Quality, Duct Cleaning, Heating, Attic Insulation, Green Solutions & HVAC Installation.

Contact information

2930 Sidco Dr, Nashville, TN 37204

http://www.donelsonair.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day