Roscoe Brown Inc

Description of Work: Fixed a drain issue in the kitchen.

Description of Work: Split heat and air units installed for the upstairs. New blower and heating element in the attic, new condenser outside. Removal of old equipment.

Description of Work: Bradley came out earlier than their appointed time and were extremely helpful. The gentleman located the leaking pipe under the house, repaired the leak, and was done in less than 45 minutes. I would use Bradley again every time.

Description of Work: Roscoe Brown Heating & Cooling replaced a major part in our central heat & air. We're silver members so we get a winterizing and summerizing for $69. They come out and check the freon for the summer. We have a contract but we could break it at any time.

Description of Work: An old, rusted garbage disposal was removed and replaced with a normal sink drain. The sink drain was also clogged so it was cleaned. Finally, a bathroom shower drain was unclogged.

Description of Work: Replaced kitchen sink water shutoff valves, replaced washer water supply valves,replaced toliet water supply valve. Installed bath sink water shutoff valves

Description of Work: Roscoe Brown Heating and Cooling did some routine maintenance on my ac/heating system.

Description of Work: They serviced an air conditioner.

Description of Work: Water pressure regulator and pressure regulator for thewater heater pop-off valve.

Description of Work: I have used these guys multiple times. They are always very professional and prompt. They are also very quick. They charge by the hour so it's nice they fixed 4 leaky faucets in about 40 minutes. So you have to pay for parts, and if they are under any sort of warranty they will find it . I got parts for one of my sinks for free b/c they knew about the warranties, which was wonderful b/c I didn't even know and I'm the home owner...

Description of Work: Replaced hot water heater.

Description of Work: Fixed a leak under kitchen sink.

Description of Work: The problem was a leaking ice maker line. We were unaware of the small leak which caused considerable damage to the hardwood floor. He advised us to call our insurance company. And he replaced the old line with a much better one which I wish Home Depot had installed with the new refrigerator in 2006! Live and learn to say the least! He gave us some good advice and help and took care of the problem quickly.

Description of Work: Shane came out this morning as soon as I called just like they always have and fixed a problem I had with water backing up in my toilets and showers when the washing machine drained. They pulled some roots from the line near the clean-out plug. Everything then worked perfectly.

Description of Work: Found that the main drain line going into our septic system was very clogged to the point nothing would drain from the house. I called Bradley Plumbing very early. The gentleman I spoke with called me back within minutes and They had a tech there in 90 mins. I call that pretty impressive for a last minute call!

Description of Work: They installed central air and heating.

Description of Work: Roscoe Brown replaced my AC unit's capacitor. Also checked my coolant levels, and fan motor. The technician (Craig Collins) arrived within 45 minutes of first call on a Saturday afternoon during the hottest week of the summer. He immediately recognized what the issue was and got me an new capacitor he had in the truck so that I wouldn't be without AC for the rest of the weekend. Then Monday he verified the exact capacitor for my unit and came back out installed that one without further charge. After a week of no AC I had cool air moving in my house in about an hour's time from first call.

Description of Work: Wanted a simple A/C unit check-up. Our unit works fine, but hadn't been inspected since it's purchase 6 years ago.

Description of Work: It started as a small job - the drains were backing up, so I called Bradley because multiple people had recommended themThey were great - punctual, professional, and honored their work. It turned into a MUCH larger project, with my sewer line to the street needing to be replaced, and with the lines continuing to back up (b/c of the sewer line being old and damaged) I decided to go ahead and replace all the cast iron drains in the house.

Description of Work: We just moved in and I wanted to make sure my heating and cooling system was up to par. Their service agent, Adam Matheney, # 79. did a complete check up and assured me all is well. He did not try to sell me anything. If it isn't broke, don't fix it!!

Description of Work: Due to a personal referral and good reviews on Angie's List, I used Bradley Plumbing several times for smaller troubleshooting jobs and repairs. Everything seemed fine with them and their work. The plumbers and Terry Bauer (their dispatch person) were always professional and I was always willing to work with them when they had to change scheduling or send out a different plumber. I was always happy with their service. However, over time it became clear that problems were missed that their plumbers should have found when they did their troubleshooting service. Later, Bradley Plumbing admitted to over billing for fairly substantial work performed on an investment property. See details below. 1st Missed Problem – The 1st missed problem was a master bathroom shower floor/drain leak that had damaged the garage ceiling below it. Since the house was a foreclosure and there was no seller to ask about the problem, I figured that I should hire a plumber to check the problem out and make sure that it was old water damage and not an active leak. In March 2011, the plumber came out, ran water through the said it was not leaking. He ran water down the shower drain and said everything was dry and as a result, I had another contractor re-tile the shower floor and repair the damage to the garage ceiling with the knowledge that the drain was fine. Unfortunately, it only took a few showers for the garage ceiling to clearly show water damage. I had that contractor tear up the shower floor (again), but this time we went all the way down to the drain and discovered that the builder had nailed the drain through the rubber shower seal. That contractor fixed the leak, but it cost me 2 shower floor tile jobs and 2 garage ceiling repairs as a result of the missed troubleshooting service by Bradley Plumbing. At the time, I gave Bradley Plumbing a pass on this missed troubleshooting service since it is possible that they did everything right and no one would have found the leak at the time they did the troubleshooting service. Also, they were always nice so I just let it go. 2nd Missed Problem – The 2nd missed problem occurred when I had Bradley Plumbing out to my house in early April/May 2011 to replace leaking washing machine hookup valves that I discovered shortly after moving into the house. When the plumber from Bradley Plumbing came out to look at the hookup he confirmed that the valves needed to be replaced. I told him to make any repairs necessary to prevent a future problem and when he was finished he hooked up the washing machine. After a few days of using the washing machine, the washing machine drain hose worked itself out of the drain hole and flooded the laundry room floor resulting in my kitchen ceiling being below being significantly damaged, carpet being soaked and the swelling of the next door closet door frame. When I had a contractor out to the house to fix the damage (after we dried everything out) and assess the washing machine hookup to determine how the hose worked itself out of the drain hole, he was shocked to find out that I had a plumber out to the house to replace the valves and he did not use a simple clamp to secure the washer drain hose. As a result of something that the plumber should have noted and suggested, it cost me $350 to fix the ceiling damage, plus I had to shampoo and dry the carpets and my closet door still has unrepaired damage. 3rd Missed Problem – The 3rd missed problem occurred in August 2011 when I had Bradley Plumbing out to my house to troubleshoot some possible plumbing problems at the house. My wife and I had noticed a sewer smell in our powder room, the master bathroom toilet clogged a lot and one time when the master bathroom was flushed there was a popping type of sound and sewage came out of the master bathroom shower. It was pretty nasty. Also, the water pressure in the house seemed weak on the 2nd floor especially when there was more than one faucet on. The plumber from Bradley Plumbing came out and after some testing determined that the water pressure was fine. That issue was resolved. For the issues with the powder room smell, master bathroom shower drain backup and master bathroom toilet clogging, the plumber flushed the toilets and went under the house in the crawl space and found no issues and no leaks. He said that the problem was probably due to the builder grade toilets in the house and recommended that we replace them. Due to his recommendation, I did replace the toilets (handled by another contractor). Unfortunately, this did not resolve the powder room smell and in April 2012, the guest bathroom tub drain backed up worse than the master bathroom shower did when the master bathroom toilet was flushed. Due to this same type of problem occurring again I called Bradley Plumbing and scheduled a day for them to come out and do a comprehensive troubleshooting service on 5/4/2012. I told the dispatcher that I wanted to have the roof checked out since I wanted to rule out the plumbing vents on the roof being clogged as a potential cause of the problem. He didn’t think that the roof vents had anything to do with the problem, but the popping sound that occurred just before the showers backed up made me think that a pressure issue might be the cause of the backups. As a result, I scheduled for a roofer to come out to my house to check the roof vents in the afternoon of 5/3/2012 (the day before my schedule appointment with Bradley Plumbing). I called Bradley Plumbing at around 3:15 PM to confirm my appointment for the next morning, but the owner answered and said he was not in the office and did not have access to the calendar and could only say that if Terry (the dispatcher) scheduled it then we were still on. I was having unrelated work done on my house and that contractor was taking longer than expected, which messed up my afternoon schedule thus pushing work that I had planned to the next day. At the same time, the roofer informed me that he was running a few hours behind and he would not be able to come by until after 6:30 PM at the earliest, if at all. Due to my concern of my schedule being changed for the next day (5/4) as a result of having to stay at my house much later than planned and concern that the roofer might not make it all, I promptly emailed Terry at 3:34 PM that I would need to reschedule our appointment for another day. I really wanted to rule out the roof vents as an issue before I paid Bradley Plumbing $85/hour to root around my house. As it turns out, the roofer did eventually make it out to my house at around 7:30 PM. Unfortunately, when he got here he figured out that he did not have a ladder long enough to make it up on my roof. Since he was already at my house and he does other non-roofing work, he offered to go into the house crawlspace to look for any plumbing problems. It took him about 30 minutes to find 2 plumbing problems. The 1st problem, which he found in less than 2 minutes, was a long run of drain pipe that exited the house that was clearly sagging in the middle resulting in it not having a proper run. He determined that the sag was probably due to insufficient strapping since that run has pipes all the way from the 2nd floor draining into it and the weight of those pipes caused the sag. He stated that he was very surprised that Bradley Plumbing did not notice this problem when they completed their troubleshooting service at my house and went into the crawlspace. The 2nd problem, which took longer to find, was the powder room plumbing under the sink. He thought that the toilet flange was never properly installed by the builder. Further troubleshooting the next day led to the discovery that the builder had installed the flange on the plywood subflooring and then later installed real sand and stain hardwood flooring, which is about 1” think, resulting in a gap between the toilet drain and the flange. This caused sewage to leak out around the flange and sewer gas to escape, thus explaining the issues in the powder room.

Description of Work: Had to have a new water heater put in for my daughter after purchasing a hud home. The date of closing kept changing and they were very nice about changing the install date. Finally had the closing and they were out there on time and kept in contact with me when they were on their way. Installed the water heater and turned the water on. Forgot to tell my son in law he was turning it on and the sink faucet was left on by and inspector and they didn't know it. Bradley Plumber guy went into the bathroom to check the water and the sink was clogged and was flooding the bathroom. LOL. My son in law went back out and turned off the water and had a real mess to clean up. Plumber was out.... But all in all a good experience.

Description of Work: Used them for years. They were good. Now cannot even get an estimate and setup due dates !!! IF you can actually get them out, they probably are ok, just my experience was seriously negative.

Description of Work: They have come out several times to do some plumbing work for me.

Description of Work: My husband and I have used Bradley plumbing for our plumbing needs for approximately 15 years and we have always received excellent service. The last experience in May 2011 was the same. They changed two toilets for us and they ran a pipe and installed a new spicket on the back of our house.