Coopertown Chimney & Wildlife Services

Ken and his crew at Coopertown were exceptional! They called when they were on their way (within the time frame they had promised). They showed up ON TIME. Upon arrival they checked out the job, set up and covered my hearth so there would be no damage. As they went along, Ken explained to me what he was doing, and if any additional costs were going to be incurred. He asked for my approval on those items, before he moved forward. After he completed his inspection he came in and told me everything he had found in a clear and concise manor. His crew cleaned up so that it looked as though they had never been here.

Cooperstown is one of the most professional services i've ever dealt with. although the cost was much higher than i expected, i feel so confident in the work they did i don't even mind. i have a one year guaranty against rodents entering my house and can call any time i have a concern and it is addressed immediately. i wish this company did plumbing, electrical, etc. i would use them for everything!

prompt, helpful, recommended water seal on outside stone masonry which we will consider doing.

Our 2 year old Peterson gas fire logs turned off suddenly and would not light. The company that originally installed these logs were backlogged and has yet to return my call to schedule a service. After finding Coopertown on www.csia.org - Chimney Safety Institute of America and reviewing Angie's List and the company website, I decided to give them a call. The receptionist was very professional, upbeat and immediately took my contact information to have a service tech call and troubleshoot the problem over the phone before initiating a service call. Ken called immediately and mentioned that with the holidays they were backed up and wanted to make sure I had a fire. He began walking me through lighting the pilot and then the logs. They would not light. I replaced the batteries in the remote control sensor unit. The logs would still not light. Ken wanted me to check for debris, cobwebs or dust over the oxygen intake valve. This required me to turn off the pilot, wait for the area to cool down and remove the logs which I was willing to do. Ken asked that I call him back with any questions at anytime. I took a picture of the log set and carefully began removing the logs being careful and placed them in front of me in the same way. They are like a puzzle and only fit in their designed groves and notches, so it was very easy to remove and reset. With the pilot off, fireplace cooled and a flashlight in hand, I could see lint and dust debris covering the intake valve just behind the pilot house. I carefully took my vacuum cleaner and cleaned off the area in and around the oxygen intake valve. I carefully reset the logs, started the pilot and it did not start. I called the company back who informed me that Ken was out and would call me back shortly. He called back in less than 15 minutes. Ken walked me through the lighting procedure one more time and presto... the fireplace started. He asked me to be sure that no flames were contacting the logs after they were reset. During areas of troubleshooting, Ken took the time to explain how the sensor worked and the safety features to be aware of with a gas fireplace including cracking the damper on our ventless logs, proper ventilation and even the dangers of combustion from chemicals in new carpets, floors or drapes. I will call Coopertown in the future for any fireplace cleaning, repair and inspection. I am very pleased with the prompt, courteous, professional and patience of the receptionist and Ken.

Ken showed up on time, very polite and courteous. They were careful to protect the flooring in my home. After the work was done he took the time to explain the results of the inspection. I would highly recommend Coopertown's. Thank you for a job well done!

We're planning on getting a fireplace insert w/gas logs and we are planning on calling him back to install that. His customer service is top notch.

This was for a post sale home inspection. They cleaned my chimney and offered a free inspection in which they wanted to say that my fireplace & some other chimney features are out of code ( our home built in 1988) . They said if we do not want them to write that - we need to sign off saying that we denied the inspection. Either would mean a few thousand in repairs + scare the new buyer . We did not want to not disclose this to new buyer as that would not be ethical. So I spoke with my realtor, a contact at my city office and another at my county office . All said that if that was the case all the homes in our neighborhood ( with hundreds of homes built in 88) would be out of code. And that such things are grandfathered in new codes to take into consideration not very recent constructions. We were advised to see the help of another qualified company - of course that meant we paid 2 times. They did not see any issues.

The cost was a surprise, but was competitive with similar providers. The gentleman was very professional. He also put a priority on cleanliness, ensuring there was no dust or dirt introduced into the room. Also, he "saved the nest"! Took the baby birds out to the back yard and they successfully left the nest about a week later!!

Cooperstown arrived at the scheduled time, performed the inspection, cleaning, and answered all my questions in an excellent fashion. This is a very dirty job, but they left our home and entire fireplace area in a clean and orderly fashion. They were very respectful, efficient, and detailed in their work. I am very pleased with their work and will definitely use them again for this or any chimney service.

It was a bad experience. First it took me a while to actually catch up with him to have him come and look. I caught up with him and scheduled a date for him to come and he never came, never showed. I called him that day and he never returned my call. I've never heard from him again. It was a totally bad experience. The work was not particularly complex. I wouldn't recommend him. It was very unprofessional not to call. The price he quoted was pretty reasonable; I was comfortable with it.

He came in, cleaned it and made sure it was safe.

We live in an older home in Midtown. I had heard from neighbors that squirrels and roof rats can invade during the winter months. As a precautionary measure, I called Coopertown services and was provided with a service call that same day. Our service technician, Joey, was very professional, listened to my concerns, and quickly got to work. While inspecting the house he took photos of areas of possible ingress of pests and suggested sealing these to prevent invasion. It really helped to have photos of the things that I never would of have seen! It turns out there was a pretty large area along the roof where squirrels or some other critter had chewed a hole into the attic! He explained service options well and did not apply any pressure on me whatsoever to make a decision that day on whether or not to proceed with service. I called a few days later and scheduled my service. The lady on the phone went out of her way to help accommodate my schedule (made a few phone calls, switched around jobs) and had my service scheduled quickly. When Joey returned, he worked for a solid 4-5 hours and even removed a few branches that were scraping along the roof without me even having to ask him to do so. We were very happy with our service and hope that it prevents squirrels from coming into the house this winter.

The first time they came, they were extremely cheerful. The second time, they had quite an attitude problem. They didn’t want to come. They had put the concrete in the wall, and when it fell out from the fire, they had to come back and repair it. They did a good job though; I just had to ignore it. I am going to look on Angie's List and see what other people it has got.

Coopertown was very professional and courteous. They made several trips to my house as we had to let the sealant dry. They didn't get the chimney caps exactly correct the first time but promptly took them down and fixed them to look exactly as we had discussed. i would recommend a picture to be sure everyone understands what they are making (this was mostly my fault for not communicating). They painted them for free and they look wonderful. i am very happy and would definitely use them again.

The experience with Coopertown's Mastersweep Inc was good. They were polite, they took care of what needed to be done. I had the right paperwork that I needed and I would recommend them to someone else. I thought this price was more than fair, I was expecting a couple of hundred dollars. The salespeople who came out were very nice, very courteous.

It went fine. He was good. They were professional. They were pretty much upfront and honest. I didn't compare their prices but I thought it was reasonable. They communicated with me along the way. I would probably use them again.

Work was done in a very professional manner,,supervised by Ken, who seemed to be an expert. They did a beautiful job and cleaned up well afterward. The price seemed a little high to me, but then they did a lot, and I felt they really knew what they were doing. The fireplace works well and I've been very happy with the results.

Coopertown was very professional and did a great job. Water leak returned and they came back out on 12/30/11. This time they extended the crown on chimney and applied additional coat of sealant. This fixed the issue!

Coopertown was extremely professional and thorough. Would definitely recommend them to anyone. It's been two weeks and there's no sign of rat infestation. The work they completed also included a 1 year guarantee, which is nice to have.

I had started a fire in the fireplace, and the smoke did not go up the chimney, but entered the room. The next business day I called about having someone come out to look at the chimney. The appointment was set for the following day. I asked if they could call about 30 minutes prior to arrival, as I work about 20 miles from home. The person who was going to look at the chimney called and said he was 30 minutes out. He had just pulled up when I arrived home. They two men checked the fireplace, as well as the attic the make sure there where no problems. They suggested the chimney be cleaned (they said it wasn't overly dirty, but cleaning it would help to some degree). He also gave me a list of things to try in the future (opening a door or window a crack when starting a fire, etc.) and told me to call him if the problem re-occurred (he was willing to start a fire before he left, but I had to get back to work. They were there for about 35 minutes and cleaned up after themselves. I will use this company again if I have any other fireplace issues.

They came inside and put a drop-cloth on my floor. The hose of their high powered vacuum was placed in the fireplace. Up to the roof they went, and within a short time were handing me the paperwork. They answered my questions and were on their way.

I had used Cooperstown Chimney Sweeps before, so I called them to inspect the chimney when my wife noticed a couple of wasps had gotten into the house. Phone conversation was very polite and professional. Ken arrived at the house at the scheduled time. He inspected the chimney and recommended the installation of a wasp guard. He also told me that the chase cover was rusting and holding water. I approved the work and Ken ordered the parts. Two days later he was back to complete the job. Very friendly and professional people. I would recommend them highly

The fireplace cleaning uncovered acracked fireplace floor which the Chimney sweep showed me in detail. He suggested that that the floor needed to be replaced. He did not pressure me to do so immediately and seemed willing to let me decide when to have the repair made. I asked for a cost estimate which seemed high but fair. Coopertown made arrangements to return at a specified time to make the repair-- they came back at the exact time took a little over an hour to complete the repair. And the repair was done exceptionally well-- just like a new fireplace. Very Clean as well. Great service!

Ken and his crew were clean, professional and their work is of the utmost quality. He was able to rework a coal-burning fireplace so that I can install efficient vent-free gas logs. They gutted the masonry from the inside of the fireplace and removed the inner hearth down to the old wood framing. They replaced the old brick with high-performance thermal mortar and new fireplace bricks that can better withstand the heat of a vent-free gas log set. They also put high-grade thermal insulation in the flue to prevent heat from traveling up the unused chimney and harming wiring I had installed for a TV above the fireplace. He was able to do all this work while protecting the irreplacable antique tile and the cast iron surrounding the firebox. They used drop cloths throughout the room to contain the mess and took all their construction waste with them.

Ken was about thirty minutes late for our appointment. However, he had called to let us know. When he arrived, we found him to be quite personable and knowledgeable. Ken got right to work. During the process, he spread tarps to keep our carpet clean and did a great job of cleaning up.