Chickasaw Air Conditioning Inc

Alan gave very professional advice from the beginning, working within spending limits to get the best system possible. Got several other quotes as well; felt most confident in doing business with Chickasaw. Alan had experience with the unusual wood furnace I needed to remove, which used the same duct work as the main electric furnace. I appreciated that he came out himself to evaluate my system, rather than sending a salesman without hands-on experience. The crew of Jack, Andy and Chris were great to work with, always prompt, and answered any questions that came up in the process. They had to take the wood furnace out of the loop, and convert the electric service to natural gas, as well as install the new a/c which used a different refrigerant than the former. They put in an additional supply vent. I had my preference of either heat or air up and running before they left overnight, in the midst of the transition, and the air coming from all the vents was balanced. Care was taken to protect my floors inside, and all of the old debris was removed and the area cleaned up before they finished. I was entirely comfortable with everyone I dealt with at this company. I opted to use the existing concrete pad, which gave me a credit on my bill. I later wished I had let them pour a new pad. (My fault) I would highly recommend this company to anyone interested in a first class, code compliant job!

My experience with Chickasaw Air Conditioning was positive from day one. Alan, who gave me the quote, is a techie sort of guy instead of a salesman -- not that he doesn't want to make the sale. He knows the equiptment better than a salesperson would and can talk about the details. He listened to my concerns and made it a point to understand what I wanted my system to do. He answered all of my questions and promptly returned phone calls while we were working out the details of the deal. Everything we finally settled on over the phone was written into the quote at the price he quoted over the phone. He and his team even dreamed up a creative and elegant solution to raising the outside A/C unit to keep it from getting soggy during those big storms we get. Three employees were involved with the installation: two HVAC techs and one electrician. All three were terrific: upbeat, considerate, and very serous about their work and committed to doing a top-notch job. The two and a half days it took to switch the systems out didn't feel like an invasion; it felt like having really nice houseguests who were unusually industrious and who picked up after themselves! What could have been an ordeal ended up being a really enjoyable experience. In Memphis, you have to be careful about the service people you let into your home. With the Chickasaw crew, I didn't have to worry. I had a lot of trouble finding prices for systems on line, so I am going to briefly cover the other quotes I got. They all had very similar warranties and good quality equiptment. An American Standard dealer gave me a quote of $11,000 for a system meeting the same specs, except the furnace had a variable speed fan instead of two stage. They would have had to install the unit horizontally. A Lennox dealer gave me a quote of $7,793 for a system with the same A/C specs and an 80% AFUE gas funace. They would have had to install the unit horizontally. I didn't go with the Lennox quote, which was about the same, because the furnace did not have the higher AFUE rating and because I had subscribed to Angie's list and found that people were really happy with Chickasaw. Everything I read while researching HVAC systems indicated that the company putting in the system could wind up being more imporant than the equiptment, and that weighed heavily on my decision to work with Chickasaw.

They are very prompt and they always do a good job for us. We have been considering getting a new system and they have been very good about answering all of our questions.

It went overall great. The service person did not have the right igniter so he had to go out and get the correct one. It took about 30 minutes and then about 10 minutes to replace the igniter. I told him how glad I was to finally have the furnace on after it had been so cold last night. Also I told them that I did not get paid until the next Monday (this was Tuesday) and could I please post date the check for that date. They said it would be OK! I filled out the check and the man left. After he had gone, I could not remember if I signed the check. I called and was told that I did not sign the check. I told him to come back and I would sign it. He called me back later and said that they were very busy today and could they shred that check and send me a bill and I could mail them another check then. I said that would be wonderful. I told them I was so happy that the furnace was working, that I just forgot to sign.

Excellent. From the person answering the phone to the service rep who came out, everyone was professional, courteous and pleasant. Annual service contract was explained before the call began, giving me time to consider the option of paying for one call or an annual contract (which was less than half the cost of a single call). Representative was very thorough, checked all aspects of the system. The dogs liked him. I was very satisfied, and went ahead with the service contract.

I couldn't be more happy. They were great. The representative was friendly and easy to contact with questions and did not try to sell us things we did not need. The installation crew was friendly and efficient. In addition to their great service, their price was easily the best of the four quotes we obtained. Their competitors were charging the same price for the installation of off-brand units (e.g. Goodman units). I highly recommend this company and will use them in the future.

We called to set up an appointment, they were very responsive even though it was a record setting heat wave. They kept their promise and came out the same day then checked the unit. They then checked to see if the unit was under warranty. The part was found that day, but had to be delivered the next day because the distribution center was closed. They agreed to come out the next day and they did. Took a short time and fixed it without any problems. The service person was very polite and well groomed. This was a great experience. Highly recommend this company.

This is not the first time we had used this companies services. This company is very reputable in our area. They have been in business for a long time. We have never had any problems with the workers or the work they have done. Everyone treats you with a great amount of respect. They really know their business well. They do follow up calls just to make sure everything is okay.

All of heating, air conditioner, and our new ducts has worked just fine. All of the workers were really nice and they were able to complete the job all in one day. I was very impressed by their promptness and their quality of products.

The installation of the new unit went smoothly. They one guy took the time to go over all the features of the furnace with me. They also looked at the ductwork and stuff just to check it out. They were honest and said they were still in good condition. I was satisfied.

Their workers were super nice. They had a good sense of humor. They arrived on time which was nice as I was staying home to let them in. They got the job done in a quick fashion. The new furnace works fine.

We have used this company many times in the past. They have always provided the absolute best service. Everyone is so very polite and friendly. Their employees are always on time. They have never been late on a project we have used them on. We have always been very pleased with the prices we were charged. We would highly recommend them to anybody.

Dealing with this company has always been a positive experience. We have used their services for about eight years. They are the company the installed the units. They are a customer focused company. The quality of their work is superb.

Everything that they installed in our house has worked really well. I don't think that we have had any issues with any of their work. All of the ducts are very well insulated to help with keeping the heating and cooling bills as low as possible.

There really was a lot of attention paid to detail. They really did a thorough clean up after removing the old system them bringing the new one in. It was done so quickly. I feel it is energy efficient and seems to work quite well. Also I thought they were very pleasant people.

The contractors arrived on schedule with a top quality furnace. They worked efficiently and finished the job in a timely manner. They left everything tidy. We have used them several times in the past and would refer them to others.

This company has done work for us in the past and we have not had any problems that I can remember. They were on time and friendly with us. This is the second time that we have used this company. The work was done awhile ago so if there was a problem I am sure that I would remember. I cannot recall any bad experiences though.

The duct work they put in our house has had one little problem with condensation but they came right out and fixed it free of charge. Other than that, there have not been any other problems. It took them about a two days to get the system in.

I am really satisfied with the service we got from them. The furnace has not had to have anything done to it at all. The guy who put the furnace it worked very quickly to get it done so that we wouldn't be without heat for very long. He got it installed in about an hour and a half.

I feel that they did a good job. The work was fine and they were very fine men who did it. Ever since they have been in business, I have been using them. I have a service contract with them so they come by two times a year to check things out and make sure everything is going smooth. My husband also really enjoys the company. They work well and have never given us a reason for change.

Our home heats much better since we had the furnace replaced. The guy who came and installed the new furnace was really great. He even explained everything he needed to do without us having to ask a lot of questions. It took him about three hours to replace the furnace.

The air conditioner was installed in less than one day and has worked smoothly since they put it in. The man who put the air conditioner in worked fast and did a good job. He explained all of his work when he was done.

We have had our furnace for nearly two years now and have had no problems with it. The workers were great and did a good job of cleaning up after themselves. We couldn't have been happier with the service provided or the furnace itself.

The furnace that they put in our house is a really nice unit that works very well. I don't think there has been any problems with it at all. It took them about four hours to take out the old furnace and put the new one in.

Chickasaw comes twice a year to inspect our system. They check the heating in the fall and the air conditioning in the spring. They leave a report and do a good job. On a separate occasion they told me that the air conditioning unit needed the outside part of it replaced and did that as well.