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ADT Security Services, Inc

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.665 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
5%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 51-65 of 65 reviews

08/2006
4.0
home security systems
  + -1 more
ADT Security Services is a company that not just we use but other family members use them as well. I've never had to use their services other than the usual monitoring around the clock. We do feel safe and secure knowing that we have them.
Description of Work: ADT monitors our alarm system in our home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$30

SHAWN H.
08/2006
4.0
home security systems
  + -1 more
We have used ADT for six and a half years and haven't had any false alarms. I do monthly check-ups from here to make sure that the system is working well. They're doing a good job from their end. They are also quite professional.
Description of Work: ADT monitors our security system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26

08/2006
5.0
home security systems
  + -1 more
I can't say anything negative about ADT Security Services. Fortunately, we haven't had to use their services. We travel a great deal and having their services makes me feel safe when I am gone. We have used them for years now.
Description of Work: They monitor my alarm system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

08/2006
5.0
home security systems
  + -1 more
I have Brinks security and I would say they are pretty good as far as home security goes. They did a good job installing our unit and getting us set up. The system works and I trust having it. The prices could always be better considering what the service is, but it was not unreasonable.
Description of Work: They monitor our alarm service which includes fire coverage.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

08/2006
5.0
home security systems
  + -1 more
I am very satisfied with Brinks, especially after seeing how super fast their response time is. They really proved themselves by contacting us while we were on vacation. Thank goodness it was family members. I am not comfortable saying how much we pay for their services.
Description of Work: They installed and monitor our security system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2006
5.0
home security systems
  + -1 more
We've used Brinks for the past two years and never had any false alarms. They showed us a way that we can check the system from here, and we do that every three months to make sure all is working. We're pleased with their service.
Description of Work: Brinks does the monthly monitoring of our our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

JENNIFER C.
08/2006
5.0
home security systems
  + -1 more
We have been using ADT to monitor our home alarm system for about two years. We have had no false alarms. They are connected directly to all of our local emergency departments. ADT also has great customer service, although they do not offer in home maintenance.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

08/2006
5.0
home security systems
  + -1 more
We've used Brinks for two years now. We had one false alarm and they responded right away. They don't do any inspections, but there's a way we can check the system from here if we want to. We're happy with their service.
Description of Work: Brinks monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

08/2006
5.0
home security systems
  + -1 more
We are very happy with the service we receive from ADT. They have great customer service and they are linked directly to all of our local emergency departments. They do not offer in home maintenance, but we haven't had any problems with our system.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

08/2006
5.0
home security systems
  + -1 more
So far I am very pleased with ADT Security Services. They had a large special that installed the system for free. The only time that I have actually used, needed, or even witnessed their professionalism and response time was when one of my kids accidentally set off the system. The response time was so fast that it was amazing.
Description of Work: They installed my home security system for free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Susie B.
08/2006
5.0
home security systems
  + -1 more
Brinks monitor our home. They were recommended to me by a family member. Their quality of monitoring is just great. They even cruise through our residence, and that is a very assuring sign of security and relief when I am away.
Description of Work: They installed our alarm system in our home for $900.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

STEVE B.
08/2006
5.0
home security systems
  + -1 more
We set off the alarm accidentally and ADT came out immediately. Any time we need them, they call within one minute to see if everything is ok. The police department is very accurate and if they need to come out, they're here within five minutes. The technician took his time showing us how to operate the system and he was really concerned for our safety. He did a very good, professional job and made sure he answered all of our questions.
Description of Work: I had the technician come to my house, install an alarm system, and set up the monitoring device. The system was free, but we pay for the monthly monitoring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

PATRICIA L.
08/2006
2.0
home security systems
  + -1 more
No wonder it was a special because I had so many problems with my arming controls. The numbers got stuck each time and I had to contact one of the offices. They just gave me a number that basically was bogus. Their response time was excellent; however the system service was just lousy.
Description of Work: They installed our security system and monitor it for us. The system was installed for free because they were running a special. They charged $29.95 a month for service.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$30

08/2006
5.0
home security systems
  + -1 more
We've used ADT for the past twelve years and find them very reliable and helpful. Once we had a false alarm when our dog set it off, and they responded right away. Other than that, we're not aware of them checking the system to make sure it's working.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

08/2006
4.0
home security systems
  + -1 more
We've used ADT for the past 15 years, and are fairly pleased with them. However, we're thinking of switching because I don't want to have to pay them to come back and set things up for my rear door in such a way that there can be a sensor there without my dog setting it off.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30
    • 1
    • 2
    • 3(current)

Contact information

1725 N Shelby Oaks Dr Ste 103, Memphis, TN 38134

www.adt.com/media/home-security?ecid=nafresi00043

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services, Inc is currently rated 4.6 overall out of 5.
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services, Inc offers free project estimates.
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
Yes, ADT Security Services, Inc offers emergency services.
Yes, ADT Security Services, Inc offers warranties.
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Contact information

1725 N Shelby Oaks Dr Ste 103, Memphis, TN 38134

www.adt.com/media/home-security?ecid=nafresi00043