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ADT Security Services, Inc

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.665 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
5%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 65 reviews

Theodore D.
05/2015
5.0
home security systems
  + -1 more
I am very pleased. They were very professional and very easy to deal with. We had a problem with the installation cost and it took about 5 months to get it taken care of but they finally took care of it. It just had to get to the right person. I was pleased with the price. It was actually less than I was paying. Anything we have needed, it has been very quick.
Description of Work: We have them now. They have our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$41

Patrick R.
10/2014
1.0
home security systems
  + -1 more
The worst experience of my life. READ YOUR CONTRACT. INSTALLATION DOES NOT NEED TO BE DONE IN A TIMELY MANNER. Appointment 1: no show. Appointment 2: not all equipment, appointment 3: electrician was no show. I had to end up emailing an executive who did not help either. After 5 months of missed appointments and an installation which looked like a fire hazard, I asked to be let out of my contract. Corp said no based on the above clause - they can complete install whenever they want. Run away!!
Description of Work: installation of two thermostats, activation of alarm using current in place wiring, installed 3 switches

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

jodie G.
11/2013
3.0
home security systems
  + -1 more
PROS: Hard wired alarm system was here when we bought the house. Like the chime when doors open. CONS: The glass break wasn't working when we set the system up after moving in, they just said it wasn't working and made no effort to repair it. The batteries have twice failed and instead of someone from the company calling me to check if something is wrong, an automated system calls my phone to say the batteries are going dead. What if someone had cut the power?? When I call them there is usually a long hold time, but the people are nice enough. I just feel like I have an alarm system without proper back up.
Description of Work: Our home security system.

Rating CategoryRating out of 5
quality
3.0
value
4.0
responsiveness
1.0

$45

Joseph M.
06/2013
1.0
home security systems
  + -1 more
Young man who came to install was very polite and professional. Answered questions and set up system quickly. Told us we had three days to cancel. We decided to cancel and ADT makes that incredibly difficult. My wife tried to call and got the run around - have to deliver the actual cancellation form to their office in Denver, Colorado. Wouldn't give her a fax number. I called. They said since it was in her name, I could not cancel it. Asked to speak to a supervisor, and was told that wouldn't do me any good. Insisted and was put on hold for a bit. Same guy came back and told me no manager was available but one would return my call in 24-48 hours - well after the deadline for canceling the service. I did manage to get a fax number out of him, but am holding my breath to see if it was a legit number. Will mail the document also. If you have to stay in business by pressure, intimidation and deceipt, you don't deserve to stay in business.
Description of Work: Installed basic security system.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$99

Evelyn B O.
04/2013
5.0
home security systems
  + -1 more
When I first got the system it would go off at 2 and 3 in the morning and they were able to fix it. I have not had any troubles since. The price is good.
Description of Work: I use ADT SECURITY SVCS INC for my alarm systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

KARL K.
10/2008
5.0
home security systems
  + -1 more
The service man was excellent and took a lot of time explaining the system and how it can work for us. We was prompt in his arrival and cleaned up after himself. We do routine tests and are always pleased with the call center. We have not had any problems with this system.
Description of Work: They installed a new alarm system and monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Pete T.
09/2008
5.0
home security systems
  + -1 more
Great. They installed quickly. They called the police when the alarm as gone off. They have called us quickly. Good stuff.
Description of Work: We had our alarm switched over from another security company to ADT. They just switched the main panel and the keypads. The other company was too much money, not good service, and didn't show up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

KEVIN K.
04/2007
5.0
home security systems
  + -1 more
We did not have to pay for the installation because we signed a contract. The contract is billed on a monthly basis. We are pleased with the service and I would recommend them to anyone. They were on time and friendly.
Description of Work: They came and installed an alarm system in my 4500 square foot home. The wire sensors and key pads were installed as well as the alarms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

DAVID W.
02/2007
5.0
home security systems
  + -1 more
The technician was careful to explain the system and took great care in not damaging the interior.
Description of Work: I had a security system installed the day after I called to have the work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$499

RICHARD F.
09/2006
5.0
home security systems
  + -1 more
I think they are a very dependable and responsible company. They are very helpful when you call to speak with someone, or need to have someone come out. I had one false alarm, and they called within minutes to see what happened. I feel safe knowing they monitor my house.
Description of Work: Brink's monitors the alarm in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

SUSAN M W.
09/2006
5.0
home security systems
  + -1 more
I have been having good luck with Brinks for a while now and I am pleased. I have not had any issues with them since they have installed the system. I feel very safe because they monitor the system every so often so that they know everything is still in good standing and functioning properly. I have no reason to switch companies.
Description of Work: Brink's provides my monthly alarm services to help keep my family safe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

09/2006
5.0
home security systems
  + -1 more
We have never actually been broke into, but on a false alarm, they called before they came out. Since we have never had any problems at all we know the system is working and we feel secure in our home.
Description of Work: They monitor our home for fire and burglary. The system was already installed when we moved in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

09/2006
5.0
home security systems
  + -1 more
I really feel safe having them monitor my system because they have so much experience in the field. If there is ever a problem with the alarm system they send someone out to fix it the same day in most cases. I am very satisfied and will continue to use them.
Description of Work: ADT monitors my home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

EMILY P.
09/2006
5.0
home security systems
  + -1 more
They were very helpful and explained everything very well to me. I really liked that they brought a lot of those stickers and signs for the yard. If I ever have to call them I'm sure they will do everything they can to help me.
Description of Work: I have them monitor my alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

09/2006
5.0
home security systems
  + -1 more
Brinks Home Security has monitored our home alarm system for about four years, and we have never had any problems with the system. Brinks are linked to our police, fire, and ambulance departments directly.
Description of Work: Brinks Home Security monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
ADT Security does a great job of monitoring our home alarm system. We have never had a break-in or false alarms and we have never had any issues with the keypad or any other part of the system.
Description of Work: ADT Security Services monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

09/2006
5.0
home security systems
  + -1 more
I use them because of their good reputation around the country. I really like the fact that they are so well known and have a lot of experience in the alarm business. I know if there was ever a problem they would be able to take care of it.
Description of Work: ADT monitors the alarm system in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

ANDREA S.
09/2006
5.0
home security systems
  + -1 more
We wanted to get a home security system to guard us in our home from any invaders and to monitor our home while we are away, and home asleep from any fires, or any kind of break ins. We decided to go with a nationally known company like ADT Home Security System. We had an agent representing them come to our home and help us choose the right package that would best supported our needs. After all that was done, the installer called us and set up an appointment that was convenient for us to do the actual installation. He was a very nice gentleman, and he had no real problems hooking it all up. It was quite a relief when he made sure that he went over how to use the system step by step with us as to make sure we knew how to use it properly. He gave us a number to reach him directly if there were any problems what so ever.
Description of Work: We used ADT Home Security Systems 24 hour home security monitoring to protect us and our home, and chose the quarterly payment plan that they offer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

STEPHEN B.
09/2006
5.0
home security systems
  + -1 more
I really think they are the best company to deal with when it comes to alarm systems. When ever I have a problem, I can call and immediately speak with someone without being put on hold. If someone is needed to come out they have them here usually by the next day, if not the same day. They are a very reliable and honest company.
Description of Work: They monitor the alarm system and recently they had to come replace the main board due to lightening striking it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
I was very satisfied with the package that I chose. The sales associate came to my house to go over all of the different packages that they offer. I wanted something that would set off the alarm if someone broke a window to get in as well as trying to get into the doors. I was very glad to see that they offered inside and outside motion detectors. The installation didn't take long at all; the guy had everything installed in the same day. He made sure I knew how to operate everything before he left. He also gave me a number that I could call 24hrs a day if I had any questions or problems. I really feel safe with the 24 hour a day monitoring they do on my home. The entire system is kind of pricey, but believe me it is worth the money. I do like the fact that they offer monthly and yearly installments on your payments.
Description of Work: I decided to go with ADT Security Systems to install a home security system with window sensors and inside and outside motion detectors in my home. I live in an area with a pretty high crime rate. It is not necessarily my neighborhood but the city that I reside in. I went with ADA Security systems because they are a very reputable and nationally known.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

09/2006
5.0
home security systems
  + -1 more
We have had this system for years and we have not had to use their services as of yet. We feel that their services are nothing short of top notch and we appreciate them as of this time.
Description of Work: They installed the system and monitor our home and charged us quarterly for their services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

ALANNE O.
09/2006
5.0
home security systems
  + -1 more
I had used them for quite a few years to monitor my home and they did a wonderful job. The only reason I don t use them right now is because of personal reasons, but as soon as I'm able, I will be using them again. They are very easy to get a hold of and are helpful.
Description of Work: They monitored the alarm system in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

09/2006
5.0
home security systems
  + -1 more
Overall my opinion about this company is was actually good. I had no problems with this company and I have had my alarm for awhile now and had no problems with the system. It never goes under false alarm and if I ever needed the company for emergency they respond very quickly.
Description of Work: They installed an alarm system in my home covering all the windows and doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

JOANNE C.
09/2006
5.0
home security systems
  + -1 more
I love this company. This was my second home they have installed an alarm system on. If ever I needed them for anything such as false alarm code changes, they are always right here. They are a respectable business in my opinion, and I wouldn't go anywhere else.
Description of Work: They installed our alarm system in our home. We brought the alarm from our previous home. The price was just for the installation only

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

09/2006
5.0
home security systems
  + -1 more
I really liked the way they operate. If an alarm goes off, they first call you at home, and then they called your cell. They inform you that the police are on their way. The police will go inside and inspect your entire home before they let you enter. We really feel safe with Brinks Home Security.
Description of Work: They installed the system in our home for eighty dollars, and they monitor our home system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30
    • 1(current)
    • 2
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Contact information

1725 N Shelby Oaks Dr Ste 103, Memphis, TN 38134

www.adt.com/media/home-security?ecid=nafresi00043

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services, Inc is currently rated 4.6 overall out of 5.
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services, Inc offers free project estimates.
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
Yes, ADT Security Services, Inc offers emergency services.
Yes, ADT Security Services, Inc offers warranties.
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Contact information

1725 N Shelby Oaks Dr Ste 103, Memphis, TN 38134

www.adt.com/media/home-security?ecid=nafresi00043