Get matched with top oriental rug cleaners in Lookout Mountain, TN

"Furniture had never been cleaned. Looks brand new!"

"I scheduled an appointment to have carpets cleaned two months in advance, received a confirmation through House Call from scheduler confirming appointment. On the day work was scheduled, i had to reach back out to scheduler and they denied ever talking with me or sending me confirmation through House Call, even though I had concrete proof of appointment. I reached out to the owner but they failed to accept my phone call. i have used this company multiple times over the years and always had a professional experience. Going forward, I will be taking my business else where."

"Deserves zero stars. The worst company I have ever dealt with, I don't even know where to start. We had a house fire and ServPro/Green Team Restorations was sent out to clean up and repair our house. We had our stuff packed up and moved out so ServPro could clean our belongings from the fire as well as repair and replace damage done to the kitchen. The reconstruction was a nightmare. Craig "Hoss" Taylor and his crew were horrible. Not only was Craig the rudest, most unprofessional person to speak to, his crew did a terrible job. the painters cut every corner they could from NOT priming my walls as they were instructed to do, to not removing mirrors or hardware to paint behind,to not using drop cloths and making a huge mess in every room.. yet they certainly billed for this stuff! I would recommend every customer to go through any invoice from ServPro with a fine tooth comb because these con artists will sneak in all kinds of extra charges. Once I addressed Craig about the horrible job and corners they were cutting he told me it was my word against the painters word (i even had multiple pictures proving everything) and told me if I had a problem I could address the paint crew myself! Which I did, but I should not have been asked to do this. That is the job of the manager or supervisor, not the client. Extremely unprofessional. Then the crew unhooked my dishwasher but didn't cap any of the pipes, leaving a dripping hose laying on my kitchen floor that soaked it, and Craig had the audacity to tell me I needed to make ANOTHER insurance claim because there was a leak in my kitchen.. There was not a leak, it was his crews negligence and poor working habits. The crew also clogged both of my toilets.. After the paint job was finished they were supposed to replace all of our outlet swatch plates, but they didn't. They left every outlet and light switch in my house exposed, but they certainly billed my insurance for every outlet and light switch swatch plate AND were indeed paid over $200 for these outlet/light plates! However I still have not received any outlet/light switch covers and it has been 4 months after they finished the paint job. I have been asking managers and supervisors to pay me back for these outlet plates and instead of doing that they tried to send a guy out on January 5 2023 to count and replace the outlets covers, but the paint job was finished in July 2022 I obviously replaced them myself before freaking January 2023! I just want to be paid back for them since servepro was paid for them anyways (but like I said these guys are crooks!) As for the pack out, once they returned our stuff in august I noticed multiple large items were missing. I immediately reached out to Greg Hocking to let him know we were missing three dressers as well as a bunch of linens (curtains,pillows etc) and some other things. He told me they broke the dressers during the move, okay why was I not informed of this until now? They just didn't return these items and weren't going to say anything until I asked where my stuff was?! As for the other items, He told me he would look into them and provide the necessary information to my insurance so I could be reimbursed and replace them. Well over four months went by before he was able to look into this and provide proof (something that should've only taken a day to look into!) plus I had to call and email many many times and speak with supervisors to get him to even do that. Every time I reached out to the company for resolutions I have been given the run around. As bad as a house fire or flood can be, dealing with ServPro was worse. Do not use this company."

"Very happy with results. Products used did not smell and upholstery dried quickly. Russell gave tips on how to avoid problems with fabric in the future and owner called to be sure we were satisfied. Will use again!"

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"