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S&S SERVICE LLC

Appliance Repair, Appliance Repair - Small

About us

In business since 1956 , family owned and operated. If you need service please call (865) 776-5555. Award winning. We only repair, washing machines, washers, dryers, and stoves/ovens. Specializing in Maytag, Whirlpool, Kitchen Aid, Kenmore, Frigidaire, and many other American made brands. We do not repair Bosch, LG or Samsung appliances. Look forward to serving you.

Business highlights

69 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.

Services we don't offer

We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9245 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 226-245 of 245 reviews

David A.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: We called on Monday to get our dryer repaired and Nick set up a time with us to come and take a look. Nick arrived on time and proceeded to take the dryer apart and quickly diagnose the situation. He had all the parts to fix the problem with him and was done quickly. He is a true professional and we will use him again and highly recommend him to others!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from S&S SERVICE LLC
Thanks for taking the time to write a great review!! I really appreciate it. And I'm glad you are happy.

Bob B.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnose wash machine prob.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$52

Response from S&S SERVICE LLC
Thank you for taking the time to write a review.

LISA L.
02/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for the review, we appreciate you taking the time.

John F.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: GREAT SERVICE WILL USE AGAIN THANKS

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Response from S&S SERVICE LLC
thank you for the review

Tom G.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Ice maker in refrigerator was not working well. Repairman diagnosed the problem quickly and gave us a quote. The amount was more than we wanted to spend since we were considering getting a new unit In a few months. He gave us suggestions on the better brands from his experience, which was helpful for our recent purchase of a new unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from S&S SERVICE LLC
Thank you for the review

Sheree V.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: The technican (Nick?)did washing machine maintenace including fixing an inside leaking hose. I would use S & S Appliance Service again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from S&S SERVICE LLC
Thank you for the review.

Margo B.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: He checked my washer and unfortunately found it needed a new transmission and advised it would be more costly to repair than replace. He only charged for the service call. I was delighted with his professionalism, his punctuality, his amiable attitude and the service he provided. I will definitely use him again in the future should I need an appliance repairman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from S&S SERVICE LLC
Thank you for the review.

Alexander C.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked our malfunctioning refrigerator and recommended we get a new one because the repair would cost almost as much as a new one. |

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Response from S&S SERVICE LLC
Thank you

Eloise N.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from S&S SERVICE LLC
thank you for the review.

Eve M.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked my broken washer. Even though it cost him the repair, recommended I not get it fixed due to the cost of the repair vs. the cost of the washer. How often do you find repair people that honest and looking out for the customer? Did fix my icemaker. Nick is a great guy. Would recommend him to EVERYONE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
I'm very happy you were pleased with how everything went. Don't hesitate to call if you need anything. Thank you

Dana S.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Answered all my questions about my refrigerator. He was very honest about what I needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for the review.

Susan S.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced a valve and the ice maker in a refrigerator. I was very pleased

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from S&S SERVICE LLC
Thank you very much for taking the time to write a review, I really appreciate it.

Arthur Z.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: After determining a noise coming from the gas dryer was nothing serious, we had Nick disassemble the entire dryer and clean it and change the belt which was showing wear. Also, while he was here we had the washer inlet hoses changed to the metal type. All went very well. Nick is certainly knowledgeable when it comes to large appliances.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from S&S SERVICE LLC
Thanks for the review.

Karen B.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced a burned out computer board on my General Electric refrigerator. I placed a call in for service about 9am that morning after I discovered the food had thawed in my freezer. He called me back within the hour and arrived at my home 3 hours earlier than he had originally anticipated. It took him about 5 minutes to diagnose the problem, 5 minutes to replace the computer board, 5 more minutes to complete the payment transaction, and he was on his way. This is the second time I had repair work performed by him, and my first experience with his company was about 15 years ago when he was the only one able to successfully repair my last refrigerator, which was an Amana with a draining defect. There were several times over the past 15 years when I tried to locate him to perform more appliance repair work, but I could not find him. I was so happy when I found him on Angie's List that morning, as I had had several bad experiences with other appliance repair people during those 15 years. I was not surprised to see that he has earned a super service award, as he IS excellent!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from S&S SERVICE LLC
Thank you so much for the great review!!

JENNIFER G.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: We received a very quick response. He had the dryer repaired in less than 30 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
Thank you for taking the time to leave a review...

Lori G.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Kimberly R.
03/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: After going through a nightmare with Sears, who needed 6 visits to fix my washer while missing 2 of the scheduled appointments, I called Nick at S&S Appliance Service. Nick arrived as promised and completed the job within 30 minutes. This was on 03/20/2013. After Nick left, we discovered that Sears couldn't even attach new water lines correctly. We called Nick again and he is coming back today (03/21/2013) to fix Sears' mistake.
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah H.
01/2013
5.0
appliance repair
  + -1 more
NA
Description of Work: Fast and efficient service. Have used them twice and am very satisfied. First time in October when my dishwasher went out. Then in December when my oven went out. Both visits were completed with parts he had in his truck. Cost was reasonable and I will use S & S again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from S&S SERVICE LLC
Thank you for the nice comments. We try our best. Don't forget to tell your friends.

Marisa T.
05/2012
5.0
appliance repair
  + -1 more
Great!
Description of Work: S&S Appliance Service was great! Our refrigerator did not work but by the time they got here it started working again. They charge a fee for coming out but waived it. It was difficult to diagnose the problem when it was operating properly. We were prepared to pay him for his time but he refused. Will definitely call him again if it "breaks" again. Very honest and knew what he was talking about.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from S&S SERVICE LLC
I'm glad I could be of service.

Merrilee L.
06/2009
5.0
appliance repair
  + -1 more
above
Description of Work: I had a pipe burst in my bathroom above the kitchen, which flooded the kitchen and basement. The stove/oven was covered with water; I was sure it could not be repaired. The dryer was also making a horrible noise and I needed someone to check it out. I called Nick in the evening, not expecting a return call for at least a day or two, but he did call back within the hour, and came out the very next day. He was punctual, professional, and extremely knowledgable. He told me he would be completely honest about whether my appliances were actually worth repairing or if they would need to be replaced, and he was not only honest but I felt he was completely trustworthy. He was able to fix both and offered me the option of installing an extra part in my oven which made it heat up more quickly and hold the temperature more efficiently. I tend to be somewhat skeptical about appliance repair, having been "burned" more than a few times. However - I would HIGHLY recommend S & S Appliance, and would advise anyone who needs work on a home appliance to give Nick a call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from S&S SERVICE LLC
Thank you for the great review

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

S&S SERVICE LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

S&S SERVICE LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, S&S SERVICE LLC does not offer free project estimates.
No, S&S SERVICE LLC does not offer eco-friendly accreditations.
No, S&S SERVICE LLC does not offer a senior discount.
Yes, S&S SERVICE LLC offers emergency services.
Yes, S&S SERVICE LLC offers warranties.
S&S SERVICE LLC offers the following services: Please call 865 776 5555 today for your appliance repair needs! We specialize in washing machine repair, dryer, some refrigerator repair, oven & stove repair.
We do not schedule appointments via e-mail because we only check it once a day. So, if you need service, please call 865 776 5555 We do NOT work on LG or Samsung appliances. We do not work on dishwashers.

Contact information

unknown, Lenoir City, TN 37772

https://ssfixedit.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM