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Two Maids & A Mop

House Cleaning

About us

Two Maids & A Mop provides residential house cleaning services in Knoxville. We are licensed, bonded and insured against any worst case scenario. In addition, we provide workers’ compensation in case of injury while in your home. We also conduct a comprehensive, nationwide criminal background check on every one of our team members. You can have complete confidence that your home is safe while we’re cleaning your home. Most importantly, we promise to deliver the best customer service you've ever encountered from your initial phone consultation to the actual house cleaning. We're not your normal house cleaning company and we're proud of that fact!!! Just because we clean your toilets doesn't mean we can’t look, talk, act and clean like a professional! We take a lot of pride in hiring Knoxville's best, most qualified people. Our turnover level is extremely low and that gives us a very good chance to send the same people to your house on a regular basis.

Business highlights

21 years of trusted experience

Services we offer

Top to Bottom Deep Cleaning Packages, One-Time General Cleaning Packages, Empty Home Move In/Out Cleaning Packages, Weekly/Biweekly/Monthly Cleaning Packages

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.593 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
6%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 76-93 of 93 reviews

Lisa G.
06/2017
1.0
house cleaning
  + -1 more
Poorly. After three tries.
Description of Work: Cleaning of home

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0

$119

Sally G.
05/2017
5.0
house cleaning
  + -1 more
We love this company
Description of Work: Everything we asked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Amanda N.
11/2016
4.0
house cleaning
  + -1 more
unknown
Description of Work: No weekly house cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107

Denise G.
12/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet B.
01/2015
4.0
house cleaning
  + -1 more
Did a that was asked
Description of Work: Basic house cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Sheila S.
02/2014
5.0
house cleaning
  + -1 more
Ggg
Description of Work: Deep cleaning on an older home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Two Maids & A Mop
Thank you for your feedback, and we are so happy to hear that you are satisfied with your Top to Bottom Deep Cleaning! We appreciate you choosing Two Maids for your Top to Bottom Deep Cleaning, our most thorough package. This cleaning ensures that your kitchen and bathrooms are thoroughly cleaned, all of your dusting is done, areas like baseboards blinds and interior windows are cleaned, floors are vacuumed or swept/mopped, and some extra bells and whistles like changing bed linens are completed. That's a lot of work! Our team spent several hours in your home, paying attention to many details, and we are thrilled that you are so satisfied with your service! Remember that we offer our maintenance packages that will keep the effect of the Deep Cleaning for you. Thank you for your business, and we look forward to working with you again in the future.

Cathy D.
01/2013
5.0
house cleaning
  + -1 more
Am happy to come home to a clean house! Definitely recommend them, they were more reasonably priced than other quotes, and I feel confident in the service. We have monthly service since we're so far from town; I appreciate they are willing to make the drive. Two ladies arrive, get right to work, and work the entire time. Almost everything gets done - first time we had the deep cleaning and some things were overlooked but I took care of those since the bulk of the work was done :)
Description of Work: Monthly cleaning; deep clean to start with monthly maintenance after that.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$121

Todd S.
01/2013
5.0
house cleaning
  + -1 more
My first interaction with 2M and M was with LA, who was very friendly and helpful. We had had a couple of disappointing experiences with maid services in the past, and LA ensured me that their incentive model was unique and helped to safeguard against deteriorating service over time. We're now one month into the cleaning service and we couldn't be happier. The staff is professional and punctual and does a great job at every time. We got the premium package for $90 each week, and while the girls clean all of the basic areas each time, they have a different "focus area" each week that allows them to do more of a deep clean in certain areas. For example, they clean the inside and outside of our windows once each month, and some weeks they will focus on baseboards, etc. Last week, a supervisor showed up to our house during the cleaning to check in on the girls and to do a surprise inspection, so it is nice to know that there is a high level of oversight with the company. Overall, we are very satisfied with the service, and it is very nice to not have to worry about rechecking their work each and every week due to their feedback-incentive program. While they are certainly not the cheapest option around, we feel that we are getting a great value and couldn't be happier.
Description of Work: Full home cleaning: including mopping of hardwoods floors, vacuuming, cleaning baseboards ceiling fans, inside and outside of windows (they flip inside out), bathrooms, change bed linens, etc. Very thorough overall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Marilyn L.
01/2013
5.0
house cleaning
  + -1 more
The girls were very punctual and did a good job. Went well.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marisa G.
12/2012
4.0
house cleaning
  + -1 more
unknown
Description of Work: Over the past couple months I called and emailed with no response. Then in November I sent a message and they responded. I had two people at my home for 3.5 hours. They did an awesome job in some areas and others not so much even though it was on my priority list. Maybe I gave them too much to do, but I didn't think so. I would recommend them to others.
Rating CategoryRating out of 5
Yes, I recommend this pro

Katherine K.
12/2012
5.0
house cleaning
  + -1 more
They arrived on time and got straight to work. They used they own products and equipment. They spent several hours and did a great job cleaning. I had a very positive experience and have scheduled a repeat service. Great presentation and even allowed a custom quote.
Description of Work: Cleaned complete house, changed sheets, cleaned blinds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Ni Q.
12/2012
4.0
house cleaning
  + -1 more
They are on time and worked nonstop. Would like to see some disposable prodcuts used for dusting fans to avoid cross contamination. They missed a couple of dusting surfaces but cleaned them after it was brought to their attention. Overall satisfied with their work and attitude.
Description of Work: Two ladies spent about 2 hrs cleaning our house on a monthly basis.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Marilyn L.
12/2012
5.0
house cleaning
  + -1 more
Over all they did an excellent job. There was a couple of areas that were missed but overall I was very pleased.
Description of Work: Deep-clean house cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$265

Earl H.
11/2012
2.0
house cleaning
  + -1 more
They were prepaid and we will not use this company again.
Description of Work: We used this company as a service for our client in order to sell their home, 2 women, 3 hours total and they didn't even vacuum the carpet! According to the client, they arrived and went upstairs, cleaned the bathrooms, touched up the kitchen and when asked if they were going to vaccum the living room carpets, they said it was a total 3 hr cleaning and they were out of time. The clients were so upset with the attitude, they advise us to find another company to use in the future, which we have. 2 cleaners, 3 hours for a cost of $155.....not worth it.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$155

Response from Two Maids & A Mop
This customer had two options: A One-time General Cleaning Package or a Top to Bottom Deep Cleaning Package. The deep cleaning is much more detailed and there is no time limit on the cleaning. As a result, the deep cleaning is also more expensive than the general cleaning. In this case, the customer selected a 2.5 hour general cleaning and understood that he was only purchasing a block of time. We mutually agreed to a list of priorities for the cleaning prior to our arrival. Unfortunately, we did not have enough time to accomplish all of the priorities for the cleaning. I understand the anger and frustration with paying for a cleaning and not accomplishing everything desired. But the customer formally recognized that he was only purchasing a 2.5 hour general cleaning and he also recognized that we may not have ample time to accomplish all of his priorities. He recognized this via receipt of an email and a phone conversation prior to the cleaning. In addition, he specifically said that the house only needed to be touched up and not much time would be required for the cleaning. The better option and the more desirable option was our deep cleaning package but the cost was a prohibitive factor in not selecting this cleaning. His exact words were that he only wanted a "basic cleaning". We offer these two types of cleaning packages to all of our one-time clients and each person understands that the more costly package is the better package simply because it's not limited by time. The general cleaning works for many of our clients but the expectation level is usually dialed down a bit because time limits the cleaning many times. I hate that this customer is unhappy with our service but we truly believe that we provided exactly what he paid for - 2.5 hours of cleaning time with two people. He agreed to this prior to the cleaning but complained about it after cleaning?? That doesn't seem fair to our company at all. Please take the time to check out our other Angie's List reviews so that you'll get a better sense of our company and dedication to both customer service and high quality.

Lisa P.
08/2012
5.0
house cleaning
  + -1 more
Description of Work: The service was great. You get to choose what kind of service you want budget or premium. I took premium for my first try. $151 for premium and $126 for budget to cover about a 3000 sq ft home: 4 bedrooms and 3 full and 2 half baths. (That's about $30/hour for 100% work time - for premium service) This was for 2 people (actually 3 because they were training someone) They stayed and cleaned straight for about 2.5 hrs. I do like that they are licensed and bonded. I trusted them. The employees were pleasant, professional and driven to do a good job. They get paid based up my feedback! I plan on using them again in two weeks. PS I have never had a house cleaner or a cleaning service before.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$151

Jennifer R.
07/2012
5.0
house cleaning
  + -1 more
My experience with 2 Maids and a Mop was wonderful! LA was great to work with when scheduling the cleaning. She made sure to explain all of my options and helped me to determine what fit best into my budget. When the ladies showed up to clean, they were on time and incredibly friendly. When they left, the house was spotless (even with 2 dogs and a toddler running around behind them all day). It was cleaner than it was the day we moved in. The best part of my experience was that I got to spend the day playing with my son instead of cleaning the house.
Description of Work: Premium cleaning + an extra hour

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Patricia F.
07/2012
5.0
house cleaning
  + -1 more
Professionalism - start to finish. The estimate was quick. The price was reasonable. The service was outstanding. I will definitely be a regular client. : )
Description of Work: Deep Clean - House Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

ANGELA B.
05/2012
5.0
house cleaning
  + -1 more
The team of two ladies arrive and bring all their equipment and cleaners to the door. They come in and ask if there are any special needs this week. We talk and I just get out of their way and let them clean. They vacum, mop, dust, change the sheets, wash the bathroom, kitchen, etc. After they leave, I get an email asking me to rate their performance from a scale of 1 to 10. I don't know exactly how it works but they are paid relative to the rating I give. That's an interesting twist I hadn't experienced before.
Description of Work: Two Maids clean my house every other week. The house is two levels, 3 bedrooms, 2 1/2 baths, three adults, two dogs and a cat. They arrive within a given window of an hour fully equipped to do the work. I have a choice of clean level to choose from - a higher price includes changing sheets and some extras that are not included in the base price. (When you contact them they give you all the info about the different levels, what each entail and the related costs.) I have only done the higher level of cleaning so I have no experience with the base package. I am very pleased and continue to use them every other week. I find their customer service to be outstanding. There is absolutely no lack of communication - cell phone, email, home phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$121

Contact information

8044 Ray Mears Blvd Ste 104, Knoxville, TN 37919

www.twomaidsknoxville.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Two Maids & A Mop is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Two Maids & A Mop accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Two Maids & A Mop offers free project estimates.
Yes, Two Maids & A Mop offers eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.
Two Maids & A Mop offers the following services: Top to Bottom Deep Cleaning Packages, One-Time General Cleaning Packages, Empty Home Move In/Out Cleaning Packages, Weekly/Biweekly/Monthly Cleaning Packages

Contact information

8044 Ray Mears Blvd Ste 104, Knoxville, TN 37919

www.twomaidsknoxville.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed