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Two Maids & A Mop

House Cleaning

About us

Two Maids & A Mop provides residential house cleaning services in Knoxville. We are licensed, bonded and insured against any worst case scenario. In addition, we provide workers’ compensation in case of injury while in your home. We also conduct a comprehensive, nationwide criminal background check on every one of our team members. You can have complete confidence that your home is safe while we’re cleaning your home. Most importantly, we promise to deliver the best customer service you've ever encountered from your initial phone consultation to the actual house cleaning. We're not your normal house cleaning company and we're proud of that fact!!! Just because we clean your toilets doesn't mean we can’t look, talk, act and clean like a professional! We take a lot of pride in hiring Knoxville's best, most qualified people. Our turnover level is extremely low and that gives us a very good chance to send the same people to your house on a regular basis.

Business highlights

21 years of trusted experience

Services we offer

Top to Bottom Deep Cleaning Packages, One-Time General Cleaning Packages, Empty Home Move In/Out Cleaning Packages, Weekly/Biweekly/Monthly Cleaning Packages

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.593 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
6%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 93 reviews

James B.
04/2019
1.0
house cleaning
  + -1 more
we called left messages left text msg's emails and got absolutely no response what so ever !!
Description of Work: move in cleaning, whole house, new house purchase

Rating CategoryRating out of 5
responsiveness
1.0


Response from Two Maids & A Mop
Hi, We do appreciate you trying to reach out to Two Maids & A Mop of Knoxville. We do not recall receiving a message from you. Was this intended for the Knoxville, TN location? If so, we do apologize. Since we have reached out and made contact, We do hope that you would consider amending your review for our company. Our goal is to always be a Maid Service Worth Talking about.

tiffany L.
03/2019
5.0
house cleaning
  + -1 more
Amanda and Kristina were punctual and efficient and timely.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debbie F.
03/2019
5.0
house cleaning
  + -1 more
They were great, I am disabled and cannot do much housework, when I asked for a couple of extra items to be cleaned they were both friendly and compliant. I was very pleased with their work
Description of Work: Cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

John M.
02/2019
5.0
house cleaning
  + -1 more
Tonia and Lyric were great cleaners...did especially a great job dusting and thoroughly cleaning the bathrooms. We'd have them back again. This is a good company to use for your house/apt cleaning needs. We'll definitely use them again.
Description of Work: Cleaned our apt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tiffany L.
02/2019
5.0
house cleaning
  + -1 more
Robin and Maggie were very kind, respectful of our pets and our needs. They took there time to make sure everything was done perfectly. Our house looks amazing!!!! I would request these ladies again. The service they provided was a deep cleaning.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicki B.
01/2019
5.0
house cleaning
  + -1 more
Awesome! Delight & Elizabeth were professional, experienced, kind to our dog and provided exceptional service!
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott W.
12/2018
5.0
house cleaning
  + -1 more
Two Maids and a Mop do great work for us. We are always pleased with the results from Delight and Shianna. We recommend their services e to others.
Description of Work: Housekeeping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Victoria B.
12/2018
5.0
house cleaning
  + -1 more
Wendy and Amanda did a terrific job deep cleaning our house. They were prompt and professional and really worked hard. I definitely recommend them and Two Maids & a Mop to anyone needing cleaning services. Good job, ladies, and thank you!!
Description of Work: Deep cleaning of house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Anissa G.
12/2018
5.0
house cleaning
  + -1 more
Robin & Lily are awesome! They consistently do an exceptional job and I very much recommend them. Two Maids & a Mop, Knoxville
Description of Work: Housekeeping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl S.
12/2018
5.0
house cleaning
  + -1 more
Amanda and Wendy cleaned my house and did an exceptional job. They were friendly and trustworthy. I highly recommend this service and these cleaning ladies.
Description of Work: Housekeeping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric W.
12/2018
5.0
house cleaning
  + -1 more
We have used their service for about the past 6 months after switching from a significantly more expensive service. Their work has been much better and much more consistent, and we are very glad we made the switch. Breanne and Delight have done a great job.
Description of Work: Biweekly House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Celeste V.
12/2018
5.0
house cleaning
  + -1 more
Robin and Wendy did a great job of cleaning our house. We have three golden retrievers and they shed a lot! It was wonderful to have such a clean house. They worked very thoroughly and cleaned all the hard-to-reach spots that I don't usually get time to clean. I'd recommend their services!
Description of Work: Deep clean of my house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Rose S.
12/2018
3.0
house cleaning
  + -1 more
Pros: They're flexible to change the schedule in case something unexpected comes up. They also let you retain the crews you like to work with. Cons: 1. Even with the notes taken, it seemed some people never read it since they changed the crews frequently. Every time there're certain things never got to be done so I had to do it after the crews left. 2. Possible Theft. Since I didn't and couldn't catch the person red-handed, I can only postulate my missing items were stolen from the cleaning. I came back from a trip with my designer makeup bag, and I used the service twice (11/15 & 11/29) with four different cleaning ladies. On 12/3 I realized my makeup bag was gone. In addition, I found out I missed two sets of my finest china butter dishes on the Thanksgiving dinner. I had those for 21+ years, and I couldn't even replace them if I wanted to. I searched high and low and asked every family member to see if they accidentally misplaced it or broke it, and the answer is no since I hand washed those stuff and put them in the cabinet every year after Thanksgiving and Christmas. I can't say those items missing during the last two clean times; it could have happened during the past few years with the service. When I called, the manager asked me to file a policy report. That's the only suggestion they came up with. Very disappointed indeed after so many years of cleaning with them. It made me feel distrustful to anyone right now.
Description of Work: Bi-weekly house clean

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$201

Debbie R.
12/2018
5.0
house cleaning
  + -1 more
I've been with Two Maids and a mop for 8 months now. Robin R. and Delight did a great job today as usual! Robin has been coming to my home for awhile now and Delight has been coming more recently. I am always so appreciative to come home to a clean house! They are personable, professional, and enjoyable to have in my home when I happen to be here while they are cleaning. When I am not, they take wonderful care of everything and leave it clean and neat and it makes me smile when I walk back in the house later in the day. I also have three German shepherds who shed 365 days a year and they help me stay sane!!
Description of Work: House cleaning every other week

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$163

Anissa G.
12/2018
5.0
house cleaning
  + -1 more
Wonderful! Exceeded my expectations. Definitely recommend.
Description of Work: Housekeeping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen T.
06/2018
5.0
house cleaning
  + -1 more
We have used Two Maids & a Mop several times, but this last visit was, by far, the best yet. Kay & Bernice did a spectacular job for us and we will definitely request them again!
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria F.
05/2018
5.0
house cleaning
  + -1 more
I am a student with very little time to devote to cleaning but I have really bad allergies caused by dust - don't have to worry about that after a cleaning from them!! Brittany, Brooke, and Ashley were very thorough and quick which is perfect for someone who doesn't have much time to spare and wait around while my apartment is cleaned. I was free to carry about my day and they worked around me. I went with the touch-up clean because I have kept up with cleaning the apartment myself and they cleaned my kitchen, the inside of my microwave, my bathroom, as well as mopped my floors, made up my bed, and took out my trash. It was nice to not have to worry about cleaning the apartment because they did a great job which I think will last for a couple of weeks for sure!
Description of Work: Apartment cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Debbie R.
04/2018
5.0
house cleaning
  + -1 more
My five stars are for Bernice! She is amazing and if I could get two Bernice's every time I would be a customer for life. This was my first cleaning with Two Maids and a Mop and was scheduled for a Top to Bottom to get me started well before I went to an alternating Touch up and Premier Clean every other week. They couldn't do a Top to Bottom today so I got the Premier and will get the more thorough one next time around. I was very happy when I got home, knowing it wasn't a Top to Bottom, it still looked so much better than I expected. The few areas that they didn't get to were not a problem at all for me as I knew they wouldn't be able to get everything given the time constraints and my house being super dusty!!. Again, I am a fan of Bernice and if I could have her every time, I'd be one happy camper!
Description of Work: We just bought a business and My house had been neglected! Needed to get cleaned!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

CHERI B.
04/2018
5.0
house cleaning
  + -1 more
Crystal and Lisa were punctual, professional, and thorough. The scheduling staff was extremely easy to work with and was able to accommodate our request to upgrade to a deep cleaning for our first cleaning---with no wait! We are pleased with the results and plan to continue using 2 Maids & a Mop.
Description of Work: Deep Cleaning and maintenance cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sable T.
04/2018
4.0
house cleaning
  + -1 more
Very well- the lady’s were professional and did an excellent job!
Description of Work: Basic house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Vicki B.
02/2018
5.0
house cleaning
  + -1 more
Excellent! Amanda & Brittany are efficient, friendly, and professional.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicki B.
02/2018
5.0
house cleaning
  + -1 more
Fabulous teams; friendly; works well around my dog, who tries to help them! If there is an issue, they let me know. I have them here every other week & highly recommend! Thank-you Wendy & Angela!
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

J C.
06/2017
2.0
house cleaning
  + -1 more
I paid $195 for 3 hour package. They did my request list in reverse order. Cleaned the kitchen first which didn't need to be cleaned. I just added it it on the bottom of my list in case they had extra time with the other 2 things I really needed done. They didn't complete either of the first two things listed even after explaining they were the priority. (3 bathrooms deep cleaned and all floors and baseboards cleaned) They cleaned my kitchen (3rd on the list and didn't need cleaning), one and a half bathrooms that I had to finish myself and cleaned 2/3 of my floors that I needed cleaned. Said they didn't have time for basement floors I guess because they were busy cleaning the already clean kitchen. They left a dirty sponge in the middle of the bathroom floor along with cleaner they left behind. They did come on short notice when I couldn't find anyone else and were punctual. Maybe if I would have stayed and stopped the kitchen from being first it would have been ok except for recleaning the bathrooms.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$195

Eden S.
04/2017
5.0
house cleaning
  + -1 more
It went wonderfully. I came home to a clean and immaculate home. They even made the drapes fall beautifully and folded the toilet paper all fancy! Those special touches are what made me want to hire them again.
Description of Work: I needed a housekeeping service since I had surgery and was on restrictions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Astra C.
01/2017
5.0
house cleaning
  + -1 more
Overall thorough cleaning. There were a couple of small items that were missed, forgot to take garbage from one small trash can outside and a small amount of dirt was missed on one of the bathroom floors. It was clear the floor had been mopped, just a little dirt at the entryway was missed. The showers were thoroughly cleaned, and everything other than the items previously mentioned looked good. This was the first time using this type of service.
Description of Work: Maintenance premium cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Contact information

8044 Ray Mears Blvd Ste 104, Knoxville, TN 37919

www.twomaidsknoxville.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Two Maids & A Mop is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Two Maids & A Mop accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Two Maids & A Mop offers free project estimates.
Yes, Two Maids & A Mop offers eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.
Two Maids & A Mop offers the following services: Top to Bottom Deep Cleaning Packages, One-Time General Cleaning Packages, Empty Home Move In/Out Cleaning Packages, Weekly/Biweekly/Monthly Cleaning Packages

Contact information

8044 Ray Mears Blvd Ste 104, Knoxville, TN 37919

www.twomaidsknoxville.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed