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The Plumbing Authority, Inc.

Plumbing, Drain Cleaning, Water Heaters,

About us

We Make Stressful Plumbing Problems Disappear!! Plumbing problems are frustrating and stressful! The Plumbing Authority provides dependable plumbing solutions. We send licensed plumbers to your home so you can relax knowing your problem is solved. At The Plumbing Authority we know that you want to be able to relax and not deal with plumbing problems. Undependable plumbing causes you stress and frustration. You deserve to enjoy your home without worrying about your plumbing. We don’t just care about plumbing. We care about you and your home. We’ve helped thousands of homeowners solve their plumbing problems for over 25 years. Don’t let unexpected plumbing issues ruin your day. Instead find relief when you call 865-248-5646 or schedule online at www.ThePlumbingAuthority.com and let us help you get comfort back in your home

Business highlights

30 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing repair, plumbing maintenance, residential plumbing, commercial plumbing, bathroom & kitchen remodeling, drain cleaning, water heater installation & repair, toilet installation & repair, water lines, sewer line cleaning & repair, video camera pipe inspection, drain line location services

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.786 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
1%
3
1%
2
1%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 51-86 of 86 reviews

Derwin L.
12/2021
5.0
plumbing
  + -1 more
Dishwasher
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Response from The Plumbing Authority, Inc.
We are very thankful for your Five Star Review! It is a true honor to serve you and help take care of plumbing problems like you were dealing with. Have a great day!!

Joy J.
12/2020
5.0
plumbing
  + -1 more
It was really good.
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Plumbing Authority, Inc.
We appreciate your Vote of Confidence. We love earning Five Star Reviews from great folks like you! Have a wonderful evening!! :)

Nancy C.
05/2018
5.0
plumbing
  + -1 more
Wonderful. They were exceptional.
Description of Work: They did some plumbing work under the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Plumbing Authority, Inc.
Thank you for the outstanding review! We look forward to meeting any of your plumbing needs in the future!

Thomas E.
01/2017
5.0
bathtub refinishing, plumbing, home remodeling
  + 1 more
They're the average price.
Description of Work: They remodeled my plumbing and bathroom. They replaced the toilet, removed the tub and put in the shower. They replaced the plumbing for the kitchen sink too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Plumbing Authority, Inc.
Thank you for the review! We do our best to find a price that fits our customer's budget

Anthony B.
06/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent service from this provider. He was reasonable and did great work. He will be the plumber we call when plumbing issues arise again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from The Plumbing Authority, Inc.
Thank you for taking the time to give us a wonderful review

David N.
04/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$59

Response from The Plumbing Authority, Inc.
Thank you for the review!

lisa C.
04/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Response from The Plumbing Authority, Inc.
Thank you for the review!

Joy P.
03/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Plumbing Authority, Inc.
Thank you for the review!

SherryAnn M.
04/2014
5.0
plumbing
  + -1 more
He is excellent. He was really good about emailing and texting after hours to help us with a long distance project of ours. He gave some good advise as well. He really cares about what he does. He is a 2nd generation plumber. As a matter of fact, Bryan impressed us so much that he is one of only two providers we trust to do work while we are not present. He will be doing more work on a bathroom for us in the near future.
Description of Work: He completely replaced all the lines in the home. He also replaced the cut off valves on all sinks, installed a new box and valves for washer/dryer, installed water heater, installed 3 toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from The Plumbing Authority, Inc.
Thanks so much for the great thorough review. We look forward to working with you in the future. I hope you get to enjoy all the hard work your putting into your home. I'm actually the fourth and possibly the last generation of plumbers in my family since I have all girls. But who knows maybe one of them will be:)

Margaret S.
04/2014
5.0
plumbing
  + -1 more
Bryan responded VERY promptly to the message I sent via Angie's List. We arranged a convenient time for both of us and he arrived as promised. I explained my problem and requested information on installing a grey water line to reduce the load on my septic system. He listened carefully, asked clarifying questions and then examined underneath my house. There he discovered that my problem is a sagging drain line that restricts the flow to the septic tank, plus a possible leak underneath my washer, He provided a detailed quote for the repair, answered my questions and did not leave until he was satisfied that I understood everything. I think my home warranty will cover this repair, but if it does not, I definitely would put Plumbing Authority at the top of my list to do the repair for me.
Description of Work: Provider only gave a quote because the problem with my drain lines may be covered by my home warranty. I am checking with them first.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Plumbing Authority, Inc.
Thank you for the kind review. I hope your able to get everything fixed properly. Let us know if there is anything we can do for you in the future.

Christine H.
04/2014
5.0
plumbing
  + -1 more
Brian came as soon as we called. The home is on an overnight rental. A hot water pipe froze. He got everything turned off and recommended an extractor. Actually, he even called him. After the extraction, Brian came back and did all repair work on the pipe. As I write this, I'm waiting for the Ins. Co to send his payment. He billed me a little late because he became a new Dad. This is the 3d time we've used Brian and are so very pleased we found him on Angie's List.
Description of Work: Brian was at the home twice. The first time to be sure water was off and find out where the pipe burst from freezing. The second time was to do the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from The Plumbing Authority, Inc.
Thank you for the wonderful review. I hope you can once again be comfortable in your home away from home. Please don't hesitate to call if there is anything we can do for you.

Susan P.
01/2014
5.0
plumbing
  + -1 more
Very pleased so far Bryan is very professional and explains every detail of his services. He always answers his phone when you call . He offered details on options for our slab foundation that we had no idea were available without trying to push any services on us.
Description of Work: Installed under slab plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,699

Response from The Plumbing Authority, Inc.
Thank you for taking the time to post a review. I appreciate that. I hope your new home project flows smoothly and is an enjoyable experience. Thanks so much Bryan

Christine H.
01/2014
5.0
plumbing, water heater repair
  + 0 more
I was given Brian's number on a night when I thought the hot water heater had gone out. I am an absentee homeowner and the home is rented on VRBO. I had guests staying and wanted service that evening. As it turned out, I was out of propane. because the delivery man got sick then forgot to come. Brian was nice enough to return my call that evening. I told him I would call and have him do a routine service when we came down. He came and flushed the system for us. Later I asked him if they did emergency calls. I told him I need to know if a guest has a problem he would go to the home and check it. Even if it was at night. He assured me they do emergency calls. This is the type of service I need so I now have a new plumber. Thank you Brian. Thanks to Angie's list I now have a new plumber and a new heat & air man I know I can depend on if there's a problem when I have guests staying in our home.
Description of Work: The on demand hot water heater was flushed and checked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from The Plumbing Authority, Inc.
Thank you for the wonderful review. I hope that your remodel goes well. I'll continue to try to be of any assistance that I can be in helping things along. Bryan

Vanassa W.
12/2013
5.0
plumbing
  + -1 more
He did have some problems because the water cutoff coming into the crawl space had not been turned off in probably 15+ years. He also had trouble cutting the water off at the road because dirt had filled my manhole covering the cutoff valve. I do believe any other Plumber would have had the same problem as he did. Once he got the water shutoff, he had no problem repairing the leak.
Description of Work: I had the Plumber repair a slow leak that was coming from the back of my outdoor water faucet where it meets the vertical pipe in my crawlspace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Plumbing Authority, Inc.
Thank you so much for the kind review!

Christy V.
11/2013
5.0
home remodeling, plumbing
  + 0 more
He delivered the new tub to me, and hauled off the old one and all the debris. He is super professional, courteous, and very easy to ask questions of. He does a great job, and keeps everything very neat in the process. I still need the toilet and vanity replaced, and plan to use Bryan for all of our future plumbing needs. It's nice to have someone in your home that you can trust to do a good job.
Description of Work: I just purchased an older home and the bathroom tub was completely outdated. He removed the tile from around the tub and the tub, and replaced it with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from The Plumbing Authority, Inc.
Thank you for choosing us to help with your plumbing needs. I hope the rest of your remodeling goes well. Have a happy thanksgiving!

Brian V.
11/2013
5.0
plumbing
  + -1 more
I used him about a month ago and I spent $50 with him. We were having a problem with our water pressure so he came to adjust it. He got caught up with another job earlier before he came to me so he notified me that he was going to be late. He was very friendly and he quoted me a price on putting a utility sink in, which was reasonable.
Description of Work: I used The Plumbing Authority for plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from The Plumbing Authority, Inc.
Thank you so much for the kind review!

Clayton J.
11/2013
5.0
plumbing
  + -1 more
Very courteous and professional. He had to order parts to tie into my existing gas lines as they were out-of-date but still had it done within a couple weeks of initial contact (most of that time was waiting on the parts). Finished the gas installation within the two hours so I also asked him to look at a toilet that was wobbly. He did have to pull the toilet (an extra $100 charge standard but he did it without breaking anything nor getting water all over the place as I?d likely have done had I tried doing it myself). Extremely clean operation, tested everything for leaks, never tried to ?up-sell? or talk me into getting more work done. And yes, re-seating the toilet was my request, he told me up-front exactly how much it would cost. In fact, the whole price matched his advance estimate all the way through. The $324 total included the $99 I paid through Angie?s list for the two hours labor, plus $25 for parts and the $100 charge to pull & re-seat the toilet. A great price for the quality of work and the level of service.
Description of Work: Tee'd off an existing gas line to install a connection to put a gas stove in my kitchen, also repaired a "rocking" toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$324

Response from The Plumbing Authority, Inc.
Thanks for allowing us to meet your plumbing needs. I hope all goes well with your kitchen project. Thank you for taking the time to give us a wonderful review.

Libby S.
11/2013
5.0
drain cleaning, plumbing
  + 0 more
He did great work for me and he was a nice man. Scheduling went fine and he was accommodating and he arrived on time for the appointment. Unfortunately, he was not able to resolve my issue but it was not at any fault of his, he really tried his hardest. I think there were some exclusions on the coupon and he was not fully equipped to do what I wanted.
Description of Work: I purchased the big deal for $99 for Two Hours of Plumbing Labor. He was trying to unclog a drain for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Plumbing Authority, Inc.
Thanks for the wonderful review. Hopefully in the future we will have a video drain camera to better meet those specific jobs when pipe inspection is needed.

Justin C.
11/2013
5.0
plumbing, water heater repair
  + 0 more
I purchased the big deal for the Plumbing Authority and I'm so glad I did. Bryan was very professional and showed up right on time. His scheduled appointments was about two weeks out when I called, but he was more than willing to try and work me in. Within a week he had a spot opened up for me. Everything went great! He asked exactly how I wanted everything positioned and made sure I was pleased with the job. Some additional parts were needed and he threw those in free of charge! Would gladly use again!!!!
Description of Work: New kitchen faucet install, garbage disposal reconnect, hot water heater flush.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from The Plumbing Authority, Inc.
Your kitchen remodel was looking great. I hope all is back to normal now. Thanks for choosing us to meet your plumbing needs

Carrie H.
10/2013
5.0
drain cleaning, plumbing
  + 0 more
Bryan came to my house on schedule. My toilets and tub were all backing up. He was very polite, professional and gave a fair price for the service he preformed. Soo happy I can flush my toilets again! Thank You Bryan! My highest recommendation to all..
Description of Work: Uncloged main drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Response from The Plumbing Authority, Inc.
Thank you for choosing us to take care of your plumbing needs. I appreciate you taking the time to give us a great review.

Richard W.
10/2013
5.0
plumbing
  + -1 more
Provider does not cover the Union County area There is no work date but you will not take a review without something so I have put one in.
Description of Work: N/A
Rating CategoryRating out of 5

Response from The Plumbing Authority, Inc.
Thank you so much for the kind review!

Karen H.
09/2013
5.0
plumbing
  + -1 more
He was very professional and pleasant. He wore shoe covers and placed pads on floor where working. Thought he was quite fair on the price for 3 hours of work plus some parts. I will absolutely call him again and have already recommended him to others. Also, he was great with my son's dog that I had to "dog sit" that day.
Description of Work: remove garbage disposal, re-plumb under sink including dishwasher, replace kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from The Plumbing Authority, Inc.
Thank you so much for the kind review!

BONNIE C.
09/2013
5.0
plumbing
  + -1 more
It was a great experience! He knows his business for sure! The best thing though was that he will listen. He was "Johnny on the spot with what time he said he would be there!
Description of Work: Listened to what I told him about my outside water faucet. He went right to the problem, rebuilt the faucet and had it back in working order!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$103

Response from The Plumbing Authority, Inc.
I'm glad we could help get your water back on in a timely manner. Thank you for your kind review.

Steve E.
07/2013
5.0
plumbing
  + -1 more
Very impressive, clean cut and professional. Cost was very reasonable. I highly recommend to anyone who needs a good plumber.
Description of Work: Repaired toilet leak in upstairs bath

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from The Plumbing Authority, Inc.
(removed member name) Thank you for choosing us to take care of your plumbing needs and thank you for the wonderful review. Sincerely Bryan

Peter B.
11/2012
5.0
plumbing
  + -1 more
He came, worked independently, did the work efficiently. WELL DONE.
Description of Work: Mr. Dotson is a fourth generation plumbing craftsman. This man knows his business. He is professional, knowledgable, fair and honest. It was a privilege to use him. I plan to use him for all of my plumbing needs. HIGHLY RECOMMENDED!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from The Plumbing Authority, Inc.
Thank you so much for the kind review!

Contact information

1209 Buchanan Ave, Knoxville, TN 37917

https://www.theplumbingauthority.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
67339
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
11/30/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Bathtub Restoration,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation

FAQ

The Plumbing Authority, Inc. is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

The Plumbing Authority, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Plumbing Authority, Inc. does not offer free project estimates.
Yes, The Plumbing Authority, Inc. offers eco-friendly accreditations.
No, The Plumbing Authority, Inc. does not offer a senior discount.
Yes, The Plumbing Authority, Inc. offers emergency services.
Yes, The Plumbing Authority, Inc. offers warranties.
The Plumbing Authority, Inc. offers the following services: Plumbing repair, plumbing maintenance, residential plumbing, commercial plumbing, bathroom & kitchen remodeling, drain cleaning, water heater installation & repair, toilet installation & repair, water lines, sewer line cleaning & repair, video camera pipe inspection, drain line location services

Contact information

1209 Buchanan Ave, Knoxville, TN 37917

https://www.theplumbingauthority.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed