About us
Business highlights
30 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.786 Reviews
Showing 1-25 of 86 reviews
Jon S.
06/2023
plumbing
+ -1 moreReasonably priced very knowledgeable and got the job done quickly with a minimum of fuss.
Description of Work: Fixed toilet and sink
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Yes, I recommend this pro
$275
Bobby B.
12/2022
plumbing
+ -1 moreHad a pipe bust in 5 sections and they were fixed within 2 hours
Description of Work: busted pipes
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Yes, I recommend this pro
$437.5
Cheryl S.
04/2022
bathtub refinishing, plumbing
+ 0 moreIt was outstanding and we would highly recommend The Plumbing Authority for any residential need. They have the nicest crew and in our humble opinion it is to their benefit they hire Veterans. Being a Military family ourselves we find that to be a noble thing to do. We love the bio's that they send out with a picture of the person coming to complete the services too. It's nice to have a picture im my texts to ensure we are letting the right person into our home. The Plumbing Authority has been nothing but attentive to our calls and they are very responsive to questions snd responding to concerns. Again, we strongly belive you can't go wrong hiring this company. We have used them on 2 occasions and for big things and they knocked it out of the park on service and attention to detail. They are our plumber of choice.
Description of Work: We calle the Plumbing Authority along with 3 other companies for quotes. We chose The Plumbing Authority to install all Pex Piping throughout our house and from the meter on the street to the house. They installed the main shutoff valve and pressure reducing valve and insulated all the piping. They also removed our garbage disposal and installed a reverse osmosis water filtration system for us as well. The crew we had was amazing. They were all consummate professionals. They worked the entire time they were here only stopping for lunch and then back at it. The only time they were using their cell phones was to communicate with one another as they were all over the place. Inside, outside and under the house. They were so diligent to leave no trace of their being in our home as well. They ran covering all over my house so not to leave any footprints or potential dirt in my house. We were so blown away at their attention to all the details and care of our humble home treating it as if it were a multimillion dollar mansion, that we felt it a no brainer to use them to install a new walk in shower for my mother to use. When we called the quote was absolutely where we wanted to be at as other companies were sky high. We did look to compare prices and again, The Plumbing Authority came in right on target. Nick came out and did all the demo and reconstruction and what a gentleman was, he was very sweet with my mother and me. He removed the old tub/shower combo and installed a gorgeous white acrylic shower pan and 3 piece surround and all accessories including a showehead with a wand for my mothers ease while bathing. He replaced our standard round toilet with a Kholer Highline toilet which makes life so much easier for my mother who is finding bending and squatting so much harder as she ages. The gentleman who came out to finish the drywall and caulking around the shower was extremely professional as well and the bathroom was paint ready within 2 days. All this work was done to our absolute approval and my mother's delight.
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Yes, I recommend this pro
$7,000
Response from The Plumbing Authority, Inc.
Susan S.
02/2022
plumbing
+ -1 moreFriendly , knowledgeable and extremely helpful!
Description of Work: Studor Vent and Drain Cleaning
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
Shawn B.
02/2022
plumbing
+ -1 moreFirst off, they were actually able to have a plumber here in just a few hours- others I called said it would be weeks! My sink faucet was leaking horribly & I need a quick diagnosis. My plumber, Nick Swartz, was professional & knowledgeable.
Description of Work: Plumbing
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
Jack K.
01/2022
plumbing, water softeners, home remodeling
+ 1 moreTwo years ago I hired them to move plumbing lines when remodeling my kitchen and two baths. Last summer they installed a whole house water filter and softener. A guy named Mikhail did the work. In my opinion, they provided the most professional construction services I’ve ever hired from any trade….on schedule and within budget.
Description of Work: Whole House Water Filtration and Softening System
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
Mark P.
01/2022
plumbing
+ -1 moreVery good. The crew worked hard. One member of the crew named Ray worked at a level far above any one I’ve seen in a long time! I’d recommend Plumbing Authority to any one needing plumbing done right.
Description of Work: Replace 450 foot of water service line and replace pressure reducing valve and main shut off valve
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
John B.
12/2021
plumbing
+ -1 moreAwesome. George was experienced and thorough. Professional and friendly. Everything is working great.
Description of Work: Plumbing
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
Cathy K.
12/2021
plumbing
+ -1 moreThis company is ROCK SOLID, very professional and the work is done right. We had a main water line replaced from the house to the meter which is a major job and it was done quickly without tearing up our front lawn or driveway! Very pleased with this team and thankful. These guys have my endorsement!
Description of Work: Plumbing
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Yes, I recommend this pro
Richard S.
12/2021
plumbing, water heater repair
+ 0 moreProfessional and complete 👌 job. Would recommend for same.
Description of Work: Install new hot water tank
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
Nancy R.
12/2021
plumbing
+ -1 moreMikail came by to give an estimate. I was grateful for his cheerful attitude. His professionalism made me feel comfortable and caused me to trust his plumbing judgment soon after his arrival. He knew exactly where to check for my home's leak. His knowledge caused me to understand why my parent's used this company when their home had a serious leak also. Then Micah came by on installation day. Wow, as far as I could see he has plumbing superpowers! My job was so very work heavy with all the toilet lifting and fishing for underground pipe, but he handled it without any issues because he is up for the challenge. His 20 years experience showed as he accomplished the multiple tasks by himself! I am so impressed by the job he did and the good attitude he constantly displayed. I would call this company again and no other!
Description of Work: Plumbing--pipe drilling installation, toilet installation, toilet reset, water pressure valve installation
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Yes, I recommend this pro
$5,255.71
Response from The Plumbing Authority, Inc.
susan B.
06/2021
plumbing
+ -1 moreRick was able to remove the old faucets with a bit of effort due to the unusual, suboptimal, way they were originally put in when the house was constructed. Rick was friendly and professional. He gave us an estimate for the best and worst case scenarios and explained them. He able to do the work the same day which was great for us. We appreciated the quick contact from Nancy in their office and their ability to have Rick come out the next day and get the job done well. We will definitely use them when we need plumbing work done in. the future.
Description of Work: Remove and replace 2 x 40yr old outdoor faucets.
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Yes, I recommend this pro
Response from The Plumbing Authority, Inc.
Norma G.
04/2019
plumbing, water heater repair
+ 0 moreHe put a pressure release valve on. It was good for a week and the water heater started hissing again. He was on his way back to my house and before he called me on his way here. He was charging me additional $700 before he got here. I don’t him not to come. It cost me $400 the first time. 4/25/2019 I hire a different plumber and he was here 5 minutes and he said our water heater was leaking and it was rusted so it was leaking a while. I’m really upset about them ripping me off.
Description of Work: Water heater
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$400
Howard T.
12/2018
plumbing
+ -1 moreAfter visiting The Plumbing Authority website on Tuesday, December 4th, I sent an email requesting service. I received an automated reply signifying receipt of my communication, but have yet to receive a phone call. Somewhat disappointed given the positive reviews on Angie's List. I've encountered a number of various providers recently who don't seem to have the courtesy to respond to either phone calls or emails. In this particular instance it's rather sad in that I'm preparing to undertake two bathroom remodels and would have considered The Plumbing Authority a possibility based on their response to and service on our tankless water heater. Hoping there is another provider who might want to earn my business.
Description of Work: Requested annual service for my Rinnai tankless water heater; the plumber who had originally installed the unit is no longer in business.
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Micah W.
09/2018
plumbing, drain cleaning
+ 0 moreGreat service. Bryan with The Plumbing Authority arrived promptly, assessed our plumbing problems and offered solutions. He and his assistant completed the repairs quickly and made sure that the new components worked properly and looked good. Bryan was very patient explaining each of the steps he was doing and why they needed to be done. He also took the time after the work was complete to discuss possible work I wanted done in the future and gave good advice. Bryan has earned The Plumbing Authority a repeat customer.
Description of Work: Drain line augered. New bathroom faucet and new bathroom shut offs installed. New outside spigot and new shutoff installed.
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Yes, I recommend this pro
$1,068
Mary W.
06/2018
plumbing
+ -1 moreStaff was punctual and took time to explain the details of what needed to be done. Estimate was $840, four times the amount that our plumber charged us to complete the following Monday.
Description of Work: Replace a bathtub faucet unexpectedly in the middle of a tub surround replacement.
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$840
Mary R.
04/2018
plumbing
+ -1 moreThey did an excellent job and I wish I would give them 5 stars. They provided quality work. I was worried about the leak and called a bunch of plumbers in the area. I went with The Plumbing Authority and I was very pleased that I did.
Description of Work: They were at my house for 2.5 days. They replaced several toilets with new ones. They had to diagnosis a leak, by cutting into the ceiling as well.
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Yes, I recommend this pro
$2,500
Response from The Plumbing Authority, Inc.
jennifer M.
11/2017
plumbing
+ -1 morewhen the owner used to do his own work, i would recommend this company, but he now uses contractors that are extremely subpar... then charges you for the service call anyway even though because his worker made me nervous and seemed extremely unknowledgable, i didnt want him to do the work and called the owner to ask him to do the work, and only him, no other contractor, because the past 2 he sent were both subpar. he said ok.. i said as soon as he could but that he didnt have to make a special trip, just whenever he was out this way. i told him i was happy to pay him to do the job, but didnt want to pay this contractor he sent out because his contractor stayed on the cellphone the whole time and seemed confused as to why my pipe was leaking. the owner pitched a fit and required me to pay the service call anyway,. even though no work performed and he still made no diagnosis of what was wrong. he looked at the pipe in my home for about 30 seconds, stayed on the phone for another 20 minutes, and yet i still had to pay the guy??? the contractor also took it upon himself to stand on my ladder on the top rung, where it says do not stand, and put his other foot on the plastic part that is supposed to sit a paint can.... well it has been 6 months, and the owner never came to fix it, like he said he would, but he sure kept my money. i will never hire this company again, extremely subpar. i wish i had never recommended him to begin with.
Description of Work: when the owner used to do his own work, i would recommend this company, but he now uses contractors that are extremely subpar... then charges you for the service call anyway even though because his worker made me nervous and seemed extremely unknowledgable, i didnt want him to do the work and called the owner to ask him to do the work, and only him, no other contractor, because the past 2 he sent were both subpar. he said ok.. i said as soon as he could but that he didnt have to make a special trip, just whenever he was out this way. i told him i was happy to pay him to do the job, but didnt want to pay this contractor he sent out because his contractor stayed on the cellphone the whole time and seemed confused as to why my pipe was leaking. the owner pitched a fit and required me to pay the service call anyway,. even though no work performed and he still made no diagnosis of what was wrong. he looked at the pipe in my home for about 30 seconds, stayed on the phone for another 20 minutes, and yet i still had to pay the guy??? the contractor also took it upon himself to stand on my ladder on the top rung, where it says do not stand, and put his other foot on the plastic part that is supposed to sit a paint can.... well it has been almost a year, and the owner never came to fix it, like he said he would, but he sure kept my money. i will never hire this company again, extremely subpar. i wish i had never recommended him to begin with.
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$39
Response from The Plumbing Authority, Inc.
David W.
05/2017
plumbing, drain cleaning
+ 0 moreGreat! On time, explained everything, did a professional job. Verified the lines were clear with a video camera.
Description of Work: Clear out a drain line that had blocked up . . . again!
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Yes, I recommend this pro
$439
Response from The Plumbing Authority, Inc.
Peggy S.
05/2017
plumbing
+ -1 moreI had to replace because something was stuck
Description of Work: Clogged toilet
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Yes, I recommend this pro
$230
Response from The Plumbing Authority, Inc.
William M.
07/2016
plumbing
+ -1 moreWas happy with service but not with Angie's Kist explanation of discount. Angie's List stated a 10% discount on web site. We thought it was for the entire job, however it only applied to the first $500.00 of work. Angie's List beeds more detail on discounts.
Description of Work: Installed bew plummbing system
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Yes, I recommend this pro
$6,000
Response from The Plumbing Authority, Inc.
Andrew F.
07/2016
plumbing
+ -1 moreAfter crawling around in our very very narrow crawl space for a while they were unable to find the old pressure reducing valve. Ended up having to dig up the main line by the street and adding the valve there. They were professional and friendly. Did a great job and explained everything along the way.
Description of Work: Installed new pressure reducing valve.
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Yes, I recommend this pro
$559
Response from The Plumbing Authority, Inc.
Dianna J.
06/2016
plumbing
+ -1 moreProfessional and explained the plan with price. I decided to have additional sewer line work based on the good service and I will use this company.
Description of Work: Sewer line blockage removed.
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Yes, I recommend this pro
$364
Response from The Plumbing Authority, Inc.
Bobby J.
03/2016
sewer cleaning
+ -1 moreBrian was prompt, courteous and professional. My sewer line was damaged and he gave me an estimate to replace it. I would highly recommend him.
Description of Work: B
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Yes, I recommend this pro
$350
Response from The Plumbing Authority, Inc.
Pamela G.
03/2016
drain cleaning, plumbing
+ 0 moreBryan was great! He fit us in his schedule in an expeditious manner; he arrived when scheduled; he was careful to keep the work area clean and then cleaned up when he finished; and was efficient, proficient and so very personable! I would definitely recommend him to others and will certainly use him again if/when needed!
Description of Work: Fixed clogged sink. Ordered new faucet.
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Yes, I recommend this pro
$61
Response from The Plumbing Authority, Inc.
Contact information
1209 Buchanan Ave, Knoxville, TN 37917
https://www.theplumbingauthority.com/Service hours
Sunday:
ClosedMonday:
7:30 AM - 5:00 PMTuesday:
7:30 AM - 5:00 PMWednesday:
7:30 AM - 5:00 PMThursday:
7:30 AM - 5:00 PMFriday:
7:30 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Licensed*
Trade License Number
67339
Trade License Locale
TN
Trade License Authority
Tennessee Department of Commerce and Insurance Board
Trade License Expiration
11/30/2023
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Bathtub Restoration,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation
FAQ
The Plumbing Authority, Inc. is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
The Plumbing Authority, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Plumbing Authority, Inc. does not offer free project estimates.
Yes, The Plumbing Authority, Inc. offers eco-friendly accreditations.
No, The Plumbing Authority, Inc. does not offer a senior discount.
Yes, The Plumbing Authority, Inc. offers emergency services.
Yes, The Plumbing Authority, Inc. offers warranties.
The Plumbing Authority, Inc. offers the following services: Plumbing repair, plumbing maintenance, residential plumbing, commercial plumbing, bathroom & kitchen remodeling, drain cleaning, water heater installation & repair, toilet installation & repair, water lines, sewer line cleaning & repair, video camera pipe inspection, drain line location services
Contact information
1209 Buchanan Ave, Knoxville, TN 37917
https://www.theplumbingauthority.com/Service hours
Sunday:
ClosedMonday:
7:30 AM - 5:00 PMTuesday:
7:30 AM - 5:00 PMWednesday:
7:30 AM - 5:00 PMThursday:
7:30 AM - 5:00 PMFriday:
7:30 AM - 5:00 PMSaturday:
Closed