Renewal by Andersen of Knoxville

We were pleased with the experience.

I'm happy with the product and I'm happy with the installation. I wish they had better follow up. I had some questions I needed answered, and I tried several times to get a call back but it never came.

It turned out fine. The installers were excellent!

We're extremely satisfied with the products and the installation crew! We also like that they'll come by and do free adjustments if the windows aren't closing properly.

Fine. It was an all day process but they got the job done well.

It was fine. This was the first time we used them. We chose them because we already had Andersen windows.

The windows are very good themselves. I have not really learned how to operate them yet but that is my failure. I do think that they cut down on lots of energy and certainly on our bill. But there was another thing that sort of stood out and of course I did complain to the company about it and those people who did this are no longer employed with them. So I hate for them to suffer because of it. They were very rough people. Basically, they were so rough taking off the old windows that the dry wall had cracked and there was leakage in my roof and over my kitchen window. They took the windows off by pulling them out instead of cutting the nails. It was bad. There were only a couple of people who did that but those people did a lot of damage. I complained but I did not get any money or any reduction in cost and I had to have the roof repaired. The person I talked to when I complained did not believe me and I did not lie. I spent a lot of money and I could have used a cheaper company but I wanted to have the name of the Andersen for the re-sale value. They also sent a young kid to do the measurements and at that time he was not yet well experienced. So as a result, there were windows that were too small and of course they have to do a lot of trimming around the windows. The trim is plastic and it does not work right. For the majority of the people there, they were professional and were excellent. But there were three people that were not and they just left a bad impression.

It didn't go at all. Renewal by Andersen was a no-show.

They were good. They were expensive. I was surprised how much that door cost me. My door was on the second floor too so they had to get scaffolding and put it in.

They did a great job. We're doing it in stages. So far, everything worked out great. The quality of the windows are great. They're very high and that's what quality usually costs. Their responsiveness was very good.

They were excellent. I liked everything. They just did a very thorough job and everything was nice and neat. They cleaned up well. We were very impressed with them. The quality of work was excellent. They're not inexpensive but they're quality doors and windows. I definitely would use them again.

I like the windows. The interaction with them was okay. It was very expensive. The quality of their work, and the quality of their material was premium. The window has a 20 year warranty on it.

I had 100% positive experience with them. They were on time, and they cleaned up. Whatever the problem, they took care of it. They are pricey, but my view is that you get what you pay for. We had to call them out once, and it turned out that the problem was with the brick work, and not the work they had done.

I had a very good service with them. The job was done on time and the workers were professional and listened to suggestions and accommodate your ideas.

The way they picked up after they were done stood out.

It was wonderful. I would recommend it to anyone. It's kind of pricey but it's worth it. You don't feel any draft around the windows. You can clean them anytime you want to. You can take the screen and bump them out towards you when you clean them and put the screens back in. I like the efficiency and cleanability. They look good. They're very nice. They're quick and got their job done in a day. The quality is very good. They came when they said they're gonna come.

Very professional from start to finish. Love the new windows. Sales and install personnel all did as they said; called and came on date and time previously arranged; very clean jobs. Two different jobs over a period of 3 years; part of the windows had to be replaced due to hail damage. I also included some to the other windows. First job was in 2011; the second was in 2013 when I replaced some more of the old windows. I have a few more to replace and will use Renewal by Anderson again.

They did a very professional job installing our windows. The clean-up was to perfection.

They were excellent. I would highly recommend them. It was a one time installation and they did a great job. I bought windows from them and they installed them.

I have had experience with them and they did a good job. We live on a lake and have large windows so it is three stories tall with glass facing the lake. They put all of that in. They are very good people who care about doing a good job. I recommend them. Their pricing was more expensive than the others. Their quality was the reason we paid the price that we did.

We had 2 companies give bids. Bids were comparable but my husband knew our salesman (was a student of his in high school) so we went with them. Did not regret that choice! Windows were replaced in a timely manner and the installers were knowledgable, polite and left very little mess from their installation. I would totally recommend them to anyone needing new windows.

wonderful from start to finish; very professional; guys were great & very friendly; windows are incredible....pricey but great !

This was the second installation done by Renewal by Andersen and both times received excellent service and a quality product. Can't say enough about the installation team who are very professional and demonstrated a high level of attention to detail and desire/ability to get the best possible fit. This is no small feat in our 60 plus year old home. They were on time and consulted me at critical points so that there were no surprises. B grade on price: I would have liked to have paid less for the high quality doors which I chose. They are quality and the guys made them fit like a glove. Still?.

Original installation work and most recent installation was done very professionally, on date and time arranged, finished when anticipated, cleaned up superbly -- basically very well done. Door slides beautifully and locking system is top notch. Windows are working well even after about 5 years of service. A air leak around the originally installed sliding door was found after a couple years. We called and also visited the shop asking for this to be addressed. Considerable effort during a service visit was made, but they were unable to align door adequately to fully stop the air leak. Due to misunderstanding on my and their parts, the issue was left hanging for a year plus. Anderson Renewal recently contacted me after I wrote up a review. Since then, the problem and possible solutions were addressed quickly and fully to my satisfaction. We are now very satisfied with their recent efforts to make things right. Lesson I learned is to not let unanswered requests go unaddressed. I believe Anderson Renewal also is addressing how they can prevent such misunderstandings from happening in the future.

They were great. It was expensive to get replacement windows, but well worth it. I admit, i don't remember the cost so it is an estimate. Although I rated the price as 'B' the value was an 'A'. i have a few more windows that need to be replaced and I will use this company again.