My Professional Plumber

Jamie quickly identified the issue. Our water softener had gone bad and started releasing resin beads into the pipes. Every faucet and shower head in the house was clogged with those beads until eventually there was no pressure at all. After cleaning out each faucet and flushing the system, we once again had excellent pressure. Jamie also fixed two toilets that had been ruined by the resin beads. I could not have been more impressed by the speed with which Jamie was able to identify the problem. I joked that he was as much a detective as a plumber that day in our house. I would not hesitate to call Jamie again, as this is the second great experience we've had with him and his company.

Called office on Wednesday am and Jamie Foster was able to make a same-day afternoon service call. After checking hot water heater, it was decided that a replacement was necessary (in lieu of a repair). While here, asked him to check a tub faucet and the kitchen faucet for little drips. It was determined that tub faucet could be repaired. Best choice on kitchen faucet was replacement to the better faucet (like the wife has been wanting). Jamie then figured cost estimate and all work was scheduled for Thursday. Jamie and co-worker, Bill Miller, arrived at time agreed and 1st replaced hwh, then moved on to the bath faucets (had both tubs done). A tub handle stripped (corrosion) when being removed, so new handle was needed. The kitchen faucet selected was out of stock and Jamie couldn't get it until after Christmas. Selected another almost identical faucet as we wanted all repairs done on same day and before holidays. Bill and Jamie left to pickup tub handle, kitchen faucet and grab lunch. They finished in no time after returning. My wife has a neuro illness and she Must Be absolutely comfortable with all repairmen as she is the person who will deal with them during the work. Both Jamie and Bill were able to make her feel completely at ease and were VERY patient with her while they were here. They were both very professional, knowledgeable, understanding, and friendly. Both men have many years in the plumbing profession. All work was done in a very professional manner. The men wore shoe booties while in the house (a first for plumbing repairs) and laid down a work mat/rug at kitchen sink. Hot water heater pipes were wrapped better than previously and scrubbed the kitchen sink after faucet installation. Will be using them again as we joined their "preventative program", which consists of plumbing inspections, discounts, and warranty extensions. Would not hesitate to recommend this company and Jamie and Bill to anyone in need of plumbing repairs/replacements.

They did an excellent job, however the cost was excessive in my mind

Very well. I was desperate for a plumber and needed one quickly due to a clogged kitchen drain that also clogged up the dishwasher which was full of water and food waste. It was a nasty situation. These plumbers squeezed me in the day I called and Brian was really nice.

They showed up on time, were professional and did an excellent job.

Everything went according to plan with no mess and no complications.

As we all know that's an ugly day. BUT the team at My Professional Plumber was fantastic! Nola took my initial call and communicated politely and professionally. Master plumber Jamie arrived as promised. Jamie was fixed my problem more quickly than I thought and was equally polite. I recommend My Professional Plumbers to anyone. If I ever have a problem in the future.....gosh forbid.... they're the one's I'll call.

I purchased a condo that had a very, very old water heater. I opted to change it out immediately instead of waiting for a problem to occur. It was located in an attic space and only accessible from the interior. Bill came out to do the estimate, and he put on shoe covers before he even entered the door. I had other, cheaper estimates, but none of them showed that care that Bill did. This professionalism and concern for my property is the reason I chose them to do the work. On the day of the install, Bill & Tyler put down plastic from the front door all the way through to the job site. Additionally, they always wore shoe covers even on top of the plastic. With the exception of the new water heater, you'd never know they had been there.

I am very happy with the service provided. The plumber had a cancelation and slipped my repair in on the same day they called to schedule. He made a temporary fix so I could use the washing machine and we arranged for his return to replace both spigot bibs, since the ones there are very old.

Very well. I know most of you all want to complain about their high prices. I called 6/7 plumbers that day as one of my older water heaters started to drip more from the relief pressure valve. My professional plumber listened, responded to an 1 to 2 hour window and found me a standby plumber. I called Hiller, Hep is on the way, my neighborhood plumber, Mcrae Plumbing, Pipe Wrench and others and they HAVE NO REAL CONCERN. I did what they told me to do until plumber got there. One week ago this so called state licensed plumber for another one of my water heaters...he never told me when he did a new install water heater...he stripped the threads one the discharge tube which could cause thousands of dollars in flood damage because he was too lazy to tell the homeowner..."I am sorry go to Home Depot and go get $3.50 part"...so paying $700 is the cost of hiring plumbers who show up on time without excuses, act in a professional manner, not on drugs or have a criminal background and they are clean.

He told me he'd have to fix the shut off valve, thermal expansion tank, and the pressure reducing valve costing $700 for all three hoping one would fix it and "then go from there." Reading previous reviews, I expected the high price but also an accurate diagnosis. I went to Lowe's, bought the PRV and thermal expansion tank, replaced the PRV (it fixed it). Took the tank back and saved $620.

My plumbing work never turned out as well as I wanted to. He had to come back. I don't know why he had to do a repeat. He came three times in the last 2 years. I thought the price was pretty high. His price was expensive and they had to come back. They were responsive. They came before time.

I was disappointed in the total scheme to "upsale" this visit. I had paid $49 for the visit through Angie's List -- this was for the visit ONLY. This toilet was brand new when installed 14 months prior to the leak. After a determination of where the leak was coming from (took about 15 seconds) I was first encouraged to become a "diamond member" (I believe that was what it was called) which would give a discount on parts and services if I paid a monthly fee. After declining, I was told that the repair would be $250, for a total of $300 with the $49 house call feel. When asked why so high, he said that ALL of the internal parts would be replaced. When I questioned that (why for such a new toilet?), I was told that was just how they do business and the only way they could warranty the work. After much discussion It was stated that the leak was coming from two bolts under that tank that were not tight. He at first told me that he could just replace the bolts, but would have to go get them and give no warranty for $150. I asked if he could just tighten them and see if that stopped the leak. He at that point said he had already done that and flushed it 4 times with no leak. I said we'd leave it at that (tighten with no warranty) and was STILL charged over $100 for just tightening the bolts and a visit that lasted approx. 30 minutes (most of that in conversation coming to an agreement of what would be done and how much it would cost). That was a total of over $150 for the visit and 15 seconds to tighten two bolts and a lot of attempts to upsale the visit. I am being generous on the costs here as I'm unsure of the exact amounts as I write this, so I lowballed the numbers. I believe it was actually closer to $200 that I paid. Totally out of line for simply tightening two bolts.

Everything was fine except the price was extremely high. Spent $325.00 plus an additional $49.00 for Angie's List which was eventually refunded. Would suggest carefully checking competitors prices and if the price quoted by My Professional Plumber is in line, then go with it. Problem is, you have already incurred the cost of a service call if you decide not to go with their quote.

The time spend on the free day they are here for hours spending time checking everything. Very through, and very impressed by that. The quality of work is great, you don't have to worry about calling them back.

It was fine. I thought it was way overpriced. I paid almost $500. I didn't feel like I got anything for the $49 of the big deal. They fixed the problem, I just thought it was way overpriced. They did what they said they were going to do. The work turned out fine. They could lower the price.

They installed the faucet with no problems. But my biggest issue was the price to install the faucet. Since they were just around the corner from my house and I really needed something done today. They could come by within the a couple hours I agreed to use them. Did not know the cost until they arrived for an estimate. In the future I would check with neighbors to see whether they had a handyman to do their small projects.

jamie and his team are PHENOMENAL! we've had plumbing issues over & over to a 'Groundhog Day' level. not only were they expedient to evaluate the issue, but fixed it quickly, and addressed a few unforeseen issues as well. they stayed until the entire problem was solved, not just to provide a 'duct tape remedy'. they also found inadequacies in other systems (our 1 year old HVAC vent was not attached...). normally, I have seen professionals identify areas of treatment in their own areas. this is somewhat self-serving. the fact he had the wherewithal to identify this, especially when the installation company has done their post installation inspection, in addition to two subsequent 'routine' ones, speaks volumes of the professionalism of this company! we are about to do some major renovations to our home, and will highly recommend our builders to entrust our plumbing need to jamie & his team!

Everything was perfect. We scheduled a call with My Professional Plumber using their website. We were quickly contacted (within 24 hours) and an appointment was made for 2 days later for them to come out and inspect our washer and give us an estimated cost to move the plumbing. Bill and Tyler showed up on time yesterday morning and walked through our request. They were very professional in appearance and manner (and we later found that to also be true in their work... more on that later). Even though the amount of work was extensive, they agreed to do the job and quoted us a fair price. We were ready and asked them to go ahead and they were able to stay and do the work right away. After 6 hours of extensive work our washing machine was moved. They had to tear out drywall, including two walls and a ceiling. They had to move hot and cold water pipes, including cutting copper and pvc pipes and moving those, and had to run new lines and attach into the drain. It took all day but they worked hard and were professional in every way. The attention to detail was fantastic, at no time was the work or workers unprofessional in any way. The efforts exceeded our expectations. They even cleaned up all the mess (and cutting drywall is a mess believe me!) and fixed up our dryer vent at no extra cost. We had 3 different companies come out prior to My Professional Plumber to quote us on the washer move, and none of them even called us back. We had used My Professional Plumber in the past for a new water heater install and gave them an opportunity for this major project. We just couldn't believe the amount of work they had to do, and they did it all in a single day! We are so pleased with our choice of My Professional Plumber and will use them first for any future plumbing work that we have to have done. We strongly recommend their services if you desire quality and professionalism!

This was our third time using My Professional Plumber, and we were once again quite pleased. Nasty situation - our line became backed up without warning, leaving us without a working toilet or kitchen sink, and backflowing sewage into the tub. The worst. Jamie, the owner, slotted us in first thing Monday morning. The fix wasn't cheap (I can't say how the rate would compare to others, as we have only used MPP), but as always, the work was thorough and of high quality. He kept me informed as to what he was doing along the way. Within 4 hours, all was fixed. Definitely recommended.

I called in the morning and had service that afternoon. My plumber's name was Shaun and he was excellent. After he checked out the flushing problem he pointed out the two parts that needed to be replaced, presented a "work order" with total price and then fixed it in a timely manner. I couldn't have asked for a more knowledgable and professional worker. He checked out my garbage disposal and volunteered a free maintenance check of any or all of our plumbing needs. I will definitely use their service in the future.

We were charged $65. for a detailed estimate. All we got was one line - put a new water line in. We were told details were put into a computer, not on note from estimator. Called office twice trying to get the detailed estimate sent to us. We were promised an e-mail estimate both times...they never came. Price we were quoted was almost twice what others quoted.

Awesome! They were extremely professional, exceeding our expectations. First, they initially came out to give us quotes on a few gas and plumbing projects.Their quote process is extremely transparent and made me feel very comfortable with the fairness of the quote. I had an on-the-spot price so I knew exactly what the projects would cost before Jamie left my house. When they found a small gas leak in our bedroom fireplace, that became the priority and they gave us two options for solving the issue ... one much less expensive. When we called the next morning to schedule the repair, they came out the same day (a great relief to us)! When the project turned out to be more complex (which no one could have known before they opened the wall), they gave us several options and did not pressure us at all to make an immediate decision. They capped the line and created a safe environment while allowing us time to decide what we wanted to do. They most definitely went above and beyond to make sure the work met their own high standards! We will definitely use them again and can't recommend them highly enough!

The job went well. They came back to make some adjustment for the drain system.

Nothing to brag about. He was late and didn't call to tell me. I wouldn't use him again.