My Professional Plumber

I called for a repair on a toilet, told then that I already had the replacement part, just wanted them to replace it for me. Being a 'Gold' member, they told me it would be $30.00 to just come out and check it out and take care of it. They arrived on-site, I showed him my Kohler replacement part and the tech proceeded to spend close to 45 minutes trying to figure out his tablet, only to find out he was getting me 4 quotes ready. two of which were to replace the toilet, one to replace all the parts and one to use there value at a cost of $248.00 dollars. (He could have already replaced what I needed) I proceeded to ask him to leave, he charged me the $30.00...what a joke. I have use My Pro Plumber in the past, but never again, this was unbelievable. I am not sure what they are doing these days, but if you need something minor, do not call these guys. I filled out their survey, the owner called, missed the call, I tried to return the call two times, left messages.

Submitted request on 3/4, as of 3/11 had heard nothing from company. Called to ask for quote, was going to be charged $95 quote fee and no apology for not contacting me.

As others found, the price was too high. Wanted >$500 for labor of water heater installation.

On time , professional, cordial, effective, but extremely expensive. $354.00 for a 30 minute job

replace kitchen faucet, replace water filters and repair dripping faucets

Chris and Ed arrived on time and completed the work in a very professional manner. Work area was cleaned up after installation and looked very good. They accidentally nicked an A/C line when drilling hole through wall to install drain line for water filter/softener system. They quickly called an A/C tech to come out and repair the A/C freon line (A/C tech fixed the pinhole, vacuumed the system, and re-charged to correct freon level). Hey, mistakes happen and they quickly got it fixed...everything works great and they did a great job installing my new whole-house water filter system. Wife and I are happy with how the water now feels/tastes.

I called Winkle’s Plumbing after 6 on a Friday evening. Shane was able to come out on Saturday morning at 10:30. The snake would not go through the bend in the galvanized pipe, so Shane had to make a trip to the hardware store for PVC pipe to replace it. It has been 2 weeks since the repair and the bathtub drain works better than it ever has in this old house. I am very pleased with the promptness, professionalism, and price of Winkle’s Plumbing.

I called My Professional Plumber because of their ratings. It seems others have had a better experience. Here is mine. MY ADVICE IS CALL AROUND BEFORE YOU CALL THEM. It might save you $69. They don't do free quotes (others will) and they are super expensive. Here was my experience. Fix needed - toilet repair kit and install for one toilet. Toilet lever for a second toilet. I have Mansfield toilets. Minor issues 1. They seemed confused with appointment times and kept mixing me up with other customers 2. Wrong address written down by the plumber 3. The wrong name used when calling me Irritations 1. THEY DON'T OFFER FREE QUOTES. Not being able to quote over the phone. Told by the owner (Jamie) he didn't know pricing and I would have to wait for a service technician who would give me a quote. When I asked if it was a free quote, I was told it was but I would be charged a $69 service visit. I agreed (that was a mistake as others do give free estimates). When I asked about this I was told: "Anytime I have quoted a price over the phone and it turns out to be something different than what I quoted a price for people will hold you to that price." Others have solved this problem - see below. Disappointments 1. Overestimating the parts needed. I needed one full toilet replacement kit and a lever for the second toilet. 3. Quoting me over $600 for the job and telling me that the only parts they use are Wolverine Brass parts and they did not have them on the truck. Full replacement OEM Mansfield parts are $32 per kit by the way not that I needed full replacement parts just one full kit and a lever. Frustration 1. Being charged $69 for a quote that was overpriced and ridiculous Bad Experience 1. Asking the owner for a refund for the $69 and being asked to provide a competitive quote so they might consider refunding. I was told, "Send me an estimate from a close competitor and I can review it to offer a refund" 2. Addressed as if I was trying to "get a deal" when I texted the owner Jamie directly to resolve the issue. He replied "The common trend is for everyone to 'go online and leave a review' these days in order to get a deal or a refund. It has become so popular that some people immediately inform us that if we don't give a cheap price they will go on the internet. It's the society we live in." - It should be noted that I was sent a link by them to give them a review after the visit and so here it is. He further addressed the pricing issue by saying "my job is to provide the quality our customers have come to expect with technicians who are clean and professional going into homes" Personally, I don't think I should have to pay a premium for a clean and professional plumber - it kinda goes with having a good business. Positive 1. Even with their mishaps in confirming the appointment and writing down the wrong address, the plumber arrived within the service time window as promised. Takeaways DO YOUR HOMEWORK BEFORE CALLING THEM. I took Jamie's advice and called several places and did receive free quotes. I won't be sending them to Jamie as he requested. The plumber I selected provided me the following: 1. He laughed at the use of a clean and professional plumber being used as a differentiator. Basically said if you are not you will not be in business. 2. He had me take pictures of the toilet so he could assess the need without visiting. Easy breezy. Texted him the photos and he responded immediately. 3. Was upfront about costs - no hidden book of costs. He told me that his company charges for parts with a mark up to handle the ordering etc. He said to beware of businesses that won't give costs for jobs that any professional plumber has done a thousand times. 4. He will charge me an hourly rate for the repair which he shared with me. With labor and parts, I will be out of pocket in the $150 to $200 range. Oh, and the quote was free. Tripling the cost of a commodity job because I get a "clean plumber" makes me wonder what it costs to have clean integrity?

Replaced standing shower went well and eventhough they told me they don't do finishing work (drywall, some tile work) having to hire another to finish the job was annoying. Again they told me upfront but I will not use a company again that cannot give me a completed product.

Ok. They did what I ask. Would not guarantee washer replacement. Overall I am satisfied.

It went ok after trying a few repairs and the problem was finally resolved.

The process start to finish was amazing! I would highly recommend.

On time, professional, persistent, knowledgeable, kind, and honest. My plumber was Josh and I highly recommend him. Will definitely use the company again.

The work went fine. Took about 1/2 an hour which they charged an outragious amount of money. I would never use them again. They did an inspection of the plumbing which they called a free service but it apparantly wasn't free at all.

Wit very well thought we were going to have to replace our kitchen faucet had went to Lowe's and purchased one and before I could get three words out my professional plumber fix my old one just like that save me a bunch of money! He fix every problem that I had the whole time talking to me and explain exactly what he was doing he never once made me feel like an idiot because I did not know anything about Plumbing he didn't excellent job I would definitely hire them again the next time I'm in a situation where I need to find a plumber I will look no further because I already have one my professional plumbers thank you

They did the work quickly, neatly and as professionally as their name implied. It was not a bargain service but it was professionally done.

We initially called to get our hot water tank replaced. Thank goodness we called this company. They sent Robert who did some investigation and it turned out there was a slab leak in the hot water pipe. The job turned out to be much bigger than anyone expected. We had to find a leak detection service and the leak was found—just as Robert suspected. Great job all around. Highly recommend My Professional Plumber.

it went quick but next time I will just find a craigslist plumber.They did refund me the $49 service fee but still!$550 for a clogged toilet!

Sewer pipe had collapsed. They ended up replacing pipe from clean out in the yard, back to the pvc in the house. Cleaned up everything, put down straw and grass seed after excavation. Great crew. Would definitely use again.

Chris was very informative and saved me money. Good communication too. Will use again.

I was able to schedule everything over the phone and didn't have to be there when service was done - so convenient.

Excellent service and professionalism. Price too high.

We were blessed to have found My Plumber, Inc. The team that was sent to our house (Anthony and his team) were polite, professional, knowledgable and friendly. We were informed that the sewer pipe in the house needed replacement. We were also informed that the welds on the copper pipes were going to leak in the next few years and we could have that work done since our basement was torn up anyway. W e were p leased that Anthony recognized a very potential problem and eliminated it before we had to tear everything up again with a broken water pipe.

The bid was $275 to replace a cartridge in the sill ****. This an hour job including getting the parts. I told them the issue and the model number before they came, but as with everything today no one carries parts. Parts are about $18.00. This is a crazy price and I told the "Plumber" that i t was a crazy price.

Quickly scheduled and a crew of two came at appointed time, very prompt, and they were very careful to not dirty anything. They resealed the one toilet with wax gasket leaking. They replaced a gasket part in the toilet water tank as well so that that toilet sealed properly and no longer was wasting water. I have had to adjust the chain several times since their visit so it didn't catch on other parts and keep the flapper up and water running. The wax seal is working well, but there is a wax stain on the flooring about the base of the toilet that looks like water is leaking. This doesn't clean up easily. Upstairs toilet flush mechanism had leak as well that they repaired. This has stopped the water running in that toilet. Further checks for water leaks showed during 10-15 minute test period there were no other leaks in water supply to house or within the house. I'm waiting for a full month of water meter readings to see if consumption has returned to normal levels.