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My Professional Plumber

Plumbing, Water Heaters, Drain Cleaning,

About us

My Professional Plumber, Inc. is a Master Plumber company certified in both Tennessee and Florida. We are a team of fully licensed and insured plumbers located in the Knoxville area. With each plumbing project we offer a quality guarantee because we believe that homeowners should have the peace of mind knowing that the finished product is going to have a professional quality finish.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Faucets, sinks, toilets, drains, water lines, leaks, ice lines, water softners, filtration equipment, washer machine drains, water heaters, remodeling, new construction & new fixtures.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.6340 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
5%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 151-175 of 340 reviews

Judy A.
03/2014
5.0
plumbing
  + -1 more
It went fine. We were very pleased with them. We called them on a Friday night, it was like 6 o'clock so everybody would have been closed. He called us back within 15 or 20 minutes and there was a man out here to work on our leak within an hour. We do have their card on our refrigerator if we need them again.
Description of Work: My Professional Plumber did some work for us.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
03/2014
5.0
plumbing, water heater repair
  + 0 more
It was very good. The owner came and performed the work. He made good several recommendations; the work was performed as we scheduled it and within the budget we discussed. There were no problems. He is reliable and extremely competent. He is reasonably price.
Description of Work: My Professional Plumber made some recommendations on how to release some pressure on hot water system and he installed several parts for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg S.
03/2014
5.0
drain cleaning
  + -1 more
They were excellent to work with. They took care of the project on time and did it for the price that was quoted. They did a good job.
Description of Work: My Professional Plumber unclogged a commercial drain for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Portia B.
03/2014
5.0
home remodeling, plumbing
  + 0 more
As usual, My Professional Plumber was on time, courteous, performed the work quickly and cleanly.
Description of Work: The crew of My Professional Plumber installed new bathroom faucets, new hose bib at garage, and inspected kitchen sink leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Teresa G.
02/2014
4.0
plumbing
  + -1 more
He was prompt and professional and explained possible work and the cost to be done in the future.
Description of Work: 30 minute consultation and some ideas for future renovations. I would call them again.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from My Professional Plumber
[removed members name], It was a pleasure to meet you, as mentioned at our consultaion only visit, there are several updates that would improve the efficiency of you plumbing system. If you would like for us to perform the work please dont hesitate to call. Thank you, Jamie

Cheryl P.
01/2014
5.0
handyman service, plumbing
  + 0 more
Everything went well. He was nice and courteous and I would use him again for sure.
Description of Work: I hired him to do some plumbing things around the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Portia B.
01/2014
5.0
plumbing
  + -1 more
No work was performed.
Description of Work: There is some confusion on the Angie's List feedback request site. Although we were requested to provide feedback, we have not used the services of My Professional Plumber. We have, however, used the services of My Plumber, Inc., with whom we are very satisfied. There were several other contractors we were requested to provide feedback with whom we have never dealt, so there must be a reporting glitch somewhere. Having said that, we have and always will provide feedback with contractors with whom we actually hire. Thank you.
Rating CategoryRating out of 5

Merry L.
01/2014
5.0
plumbing
  + -1 more
Jamie was very professional, explained everything to me and answered numerous questions about future plumbing needs/ wants for our home. very pleased.
Description of Work: Installed 2 faucets in master bath

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Sarah L.
01/2014
4.0
drain cleaning, plumbing, water heater repair
  + 1 more
The plumber was very patient with my never-ending questions and was able to explain the procedures to be performed in full detail. The only snag was that I should have had him test the washing machine with a full load of clothes, not just a full drum of water, because the next day when I ran a load of clothes the washer was extremely out of balance and not level. Please note my situation is unusual in that the washer and dryer are elevated on a wooden platform which had to be moved to perform various procedures. Unfortunately, the washing machine not being level resulted in one of the new washing machine hoses leaking and a friend and I ended up having to perform the repair and move the machines yet again. So, one should always check a washing machine with a full load of clothes and a full drum of water since there is more weight with wet clothing than just a full drum of water. I should have thought about this factor. All in all, I was pleased with the service except for this glitch.
Description of Work: Services performed: Installed expansion tank on hot water heater, installed studor vent, cleared slow draining main sewer line within the house, cut and removed section of cast iron pipe in order to clean main sewer line, installed new clean out on main sewer line inside the house, installed new washing machine hoses and dryer vent hose, checked pressure regulator valve in crawl space and checked incoming pressure on potable water line.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sandra J.
01/2014
5.0
plumbing
  + -1 more
It was as Saturday and all of a sudden we had hot water pouring out of a light in the kitchen ceiling. We found "My Professional Plumber" on Angie's List and called. The plumber was there within a half hour. He made minimal mess, found the issue right away, and fixed the problem for us. He told us the plumbing in the house was not the best, and he did the best he could. He gave us a quote on what he would charge to redo the whole house, if we found in the future that we needed to do that. It was very reasonable!
Description of Work: Repaired a pipe that had burst.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$213

Nathanael S.
01/2014
5.0
drain cleaning, plumbing
  + 0 more
It was great. He came out and took care of it right away.
Description of Work: My Professional Plumber cleaned some clogs for us.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy B.
12/2013
5.0
plumbing
  + -1 more
Responded very quickly, came same day. Inspected for leaks, none found. Very professional.
Description of Work: $32 plumbing inspection from Angie's list

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

Phyllis S.
12/2013
5.0
plumbing
  + -1 more
Inspected potential plumbing problems that concerned me and offered fixes and/or suggestions on solutions. Jonathon came in the promised time frame, was knowledgeable, professional and friendly. We will work with him after the first of the year to upgrade some bathroom fixtures.
Description of Work: I purchased a BigDeal from My Professional Plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Tara H.
11/2013
5.0
drain pipe, plumbing
  + 0 more
Jamie was very punctual and usually finished before he anticipated. He was very professional. He started doing smaller jobs like the tub draining slowly and the toilet gurgling. He tried to fix everything he could before it became apparent that there was an obstruction in the outgoing drain. He had to spend a week, including a Saturday, replacing the drain to the street. He kept me informed all the way. He did an excellent job. He is also just a very nice person.
Description of Work: Jamie did several smaller jobs inside and ended up having to replace the drain pipes all the way out to the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Response from My Professional Plumber
Thank you (Removed Member Name), Your kinds words are appreciated, a gurgling toilet is a sign of drainage problems down the line. Though it was our hopes that a toilet auger would have cleared the stoppage, once we ran the camera through the mainline we discovered the age and inferiority of the installed material was no match for the tree roots that had entered the line. City of Knoxville codes enforcement showed up during our installation to ensure all work was being installed to local codes, all proper permits had been pulled and we are glad to see them out in force ensuring homeowners are hiring licensed professionals who pull permits for required projects. Thank you again for your loyalty, Jamie

Sandra R.
11/2013
5.0
plumbing
  + -1 more
It went great. The $32 coupon through Angie's list was a super bargain. Jonathan did a very proficient job during the inspection. He was professional, knowledgeable and thorough. If we have any more plumbing issues, we will call them again. The main reason I called this company was the great Angie's List reviews. I had settled on calling either My Professional Plumber or another highly rated company. The coupon was the final decision maker so I never called the other company. I started receiving emails from Jamie at My Professional Plumber about getting an appointment scheduled. He followed up with a few more emails requesting details of the service request and called the morning of my appointment to confirm.
Description of Work: Overall plumbing inspection of our 1600 square foot home. We also needed an evaluation of a toilet that was "running" often when not in use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

Response from My Professional Plumber
Thank you Miss [member name removed] I'm glad we could be of service, please dont hesitate to call when you would like for us to complete the plumbing issues needing attention. Thank you again, Jamie

Robert G.
11/2013
4.0
plumbing
  + -1 more
TThought galvanized pipe was culprit, and gave quote for fixing
Description of Work: Looked for cause of low pressure

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Jeanne S.
10/2013
4.0
drain cleaning
  + -1 more
My sister really liked them. She had called them again and they sent an associate out and she really liked him. However, I had made an appointment with them, but they totally forgot about it.
Description of Work: My sister have used My Professional Plumber. They replaced a leaking kitchen faucet for her.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Response from My Professional Plumber
Thank you miss [member named removed], We appreciate your loyalty, we have replaced washer machine valves, kitchen faucets, repaired toilets, repaired hose faucets, snaked toilets and repaired lavatory faucets. Last visit we were to remove a blue toilet that will be relocated to your new house, we can remove this toilet to be placed in storage when it is convenient for you. Thank you again, Jamie

Susan B.
10/2013
5.0
plumbing
  + -1 more
It was good. I thought they did a good job and I would be having them back to do some other work. The initial service call plus the repairs costed me about $1700 in total.
Description of Work: I purchased a big deal service from My Professional Plumber to have re-plumbing with some pipes in several parts of the house,we had them run a water line from the sink across the kitchen so we could use our ice maker and we also went over some other things looking to see if anything else needed to be done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Karen G.
10/2013
5.0
drain cleaning
  + -1 more
It worked out excellently. We really were impressed with his knowledgeability. He fixed the problem completely, gave us good advice. He discovered the problem. We had a secondary problem that we had mentioned to him about the toilet taking on and kind of running water overnight and we knew that our neighborhood had high water pressure and so he checked about that first and he told us the proper pressure PSI with that valve should and it was about 125 and it was supposed to be 75 and so he replaced a valve for us, which really needed done and he knew exactly how to fix it so he went ahead and fixed another problem besides our just water heater flush. We went little bit above the Big Deal price and total was around $350 and there was valve cost. We would recommend him to anybody and we will be using him in the future from now on.
Description of Work: We used My Professional Plumber Big Deal purchase in September. We used them within two days of the purchase and we do not have to wait.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Raye-Anne A.
10/2013
5.0
plumbing
  + -1 more
They contacted me promptly and they had the plan for replacing the line with the least amount of disturbance to my yard (grass and landscaping - I have 3 young children so this is important). They did the job ahead of schedule and were very professional and courteous.
Description of Work: replaced the water main from the meter to my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Judy S.
10/2013
4.0
plumbing, water heater repair
  + 0 more
The plumbing inspection was well worth the $69.00 price. He was very thorough although he did not move the refrigerator which is on wheels to check the icemaker line. We had a leak in that a week later. His recommendations were very helpful and most of them like replacing hoses and flapper valves in the toilets can be done by the homeowner. He was very professional and polite. Wore shoe covers to enter the house and left a list of his findings and pricing. He also had a book that gave price comparisons for the services they provide. He was here about two hours. I have a plumber that I haveused in the past and knew that he did good honest work so I called him for the water heater. I would not use this company because of the prices.
Description of Work: Plumbing inspection and drain water heater. He was unable to drain water heater due to the accumulation of sediment and also found a leak that had rusted out the bottom and back of heater. He recommended replacing it but his pricing was much more than I thought it should be so I call the plumber "Clear Choice Plumbing" that I normally use and he replaced it for over $300.00 less with the same heater Mark recommended. The plumbing inspection was very thorough and

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$69

Wade A.
10/2013
5.0
plumbing, water heater repair
  + 0 more
The service provider was timely and very informative of the issues with our plumbing systems. He was very courteous and professional. I would recommend them and use them again for future plumbing needs.
Description of Work: Flushed the tankless water heater and checked all household water connections and made recommendations for replacement of washing machine hoses.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

MARGARET C.
10/2013
5.0
plumbing
  + -1 more
This has taken care of the problem
Description of Work: Sealed area of tile in shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Scott L.
10/2013
2.0
drain cleaning
  + -1 more
They suggested a fix that would cost thousands of dollars and cause our foundation to be cut with a cement cutter. The technician that arrived said over and over what an honest company they were, to the point that it was annoying, off putting and frankly made us question his honesty. They charged us over $500 just to tell us this much. Luckily we had a second estimate done by another plumbing company (United Plumbing). one that we had used for a different fix, also an Angie's List deal. Wayne came out, gave us an estimate to fix the pipes in a way that was much less invasive and did not charge us, in fact he gave us a coupon for $25 off our next service call. Then he did something spectacular, he told us about a company that specializes in clogged drains (Kington) "for $150 they will come out and fix the drain or it can't be fixed." We called them and they did just that, they were in and out within a few hours and our drains are running clear. Thanks to Wayne at United plumbing Company and Kington Plumbing(the drain company) we were able to save thousands of dollars and the stress of having to demolish our floors. And shame on MyPlumber, Inc for shoddy service!
Description of Work: Ran a twenty foot snake. Once to tell us that he couldn't unclog the drain and would have to use a cement cutter to cut into the foundation, after removing the flooring and repair the pipes. And once to tell us where they'd have to cut, a five foot by five foot area. We were freaked out!

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$541

Response from My Professional Plumber
[removed member name], The line in this house is galvanized beneath the concrete slab, it conveys clear liquids only from a single sink. Over years it is common for metal pipes underground to corrode and collapse, this is evident by the red clay mud that was stuck to the end of our sewer cable when we pulled it back. While onsite and stated on the invoice we suggested the option of running a larger snake through the line in order to punch a hole through the collapsed pipe. This can work on a drain line conveying liquids only; however it is a temporary remedy creating a larger problem in the future, such as a large cavity beneath the slab when water drains. After discussing this we were advised to properly make the repairs by replacing the piping beneath the slab, to ensure this would not happen in the future, as it has been a problematic drain. Upon successful repairs and city inspections the surface was to be replaced for new flooring that you were installing prior to this and all charges for services rendered and locating the collapse would be credited. After a drain line is clear, it is common practice to “camera” the line to ensure it is clear and provide extended warranties for the work performed. When the rooter company ran the camera down the line they should have provided you with a copy at your request and provide you with their extended warranty, if you provide me with that video proving that this line is without a doubt clear of any breaks, settlement or collapses, then I will refund 100% of services paid. If you did not receive anything more than a 30 day warranty, then they too are confident of a broken drain line in your house creating a void beneath the foundation of your home every time water drains through this pipe.

Joseph B.
10/2013
5.0
gas leak repair, plumbing
  + 0 more
It went as always, great. Mark showed up on time and removed the old gas lines. He worked with landscaper to conceal the new install so it was accessible. Then replaced all gas lines from meter and rerouted through less intrusive way. Then ran a new water line to side of house and installed a new spigot. All the work was done with great care and as always they clean up.
Description of Work: Removed old gas line piping and ran new gas line rerouted and installed additional water spigot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Response from My Professional Plumber
Thank you [member name removed], We have performed several projects for your family. Thank you for placing your trust in us, it is always a pleasure to be of service. Jamie

Contact information

118 N Peters Rd Suite 222, Knoxville, TN 37923

http://myplumbertn.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
61091

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Natural Gas Lines,
Handyman Services,
Kitchen and Bath Remodeling,
Wells and Pumps,
Sewer Cleaning,
Water Filtration and Softening,
Gas Grills,
Fountains

FAQ

My Professional Plumber is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

My Professional Plumber accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, My Professional Plumber does not offer free project estimates.
Yes, My Professional Plumber offers eco-friendly accreditations.
Yes, My Professional Plumber offers a 5% senior discount.
Yes, My Professional Plumber offers emergency services.
Yes, My Professional Plumber offers warranties.
My Professional Plumber offers the following services: Faucets, sinks, toilets, drains, water lines, leaks, ice lines, water softners, filtration equipment, washer machine drains, water heaters, remodeling, new construction & new fixtures.

Contact information

118 N Peters Rd Suite 222, Knoxville, TN 37923

http://myplumbertn.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM