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My Professional Plumber

Plumbing, Water Heaters, Drain Cleaning,

About us

My Professional Plumber, Inc. is a Master Plumber company certified in both Tennessee and Florida. We are a team of fully licensed and insured plumbers located in the Knoxville area. With each plumbing project we offer a quality guarantee because we believe that homeowners should have the peace of mind knowing that the finished product is going to have a professional quality finish.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Faucets, sinks, toilets, drains, water lines, leaks, ice lines, water softners, filtration equipment, washer machine drains, water heaters, remodeling, new construction & new fixtures.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.6340 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
5%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 101-125 of 340 reviews

Dawn F.
12/2014
5.0
plumbing
  + -1 more
Jamie was great! He explained everything before he started working so that I understood what the problem was, what the cost would be and how quickly he could fix it. I would recommend him without hesitation!
Description of Work: We had a commode in our restroom that would not stop flushing. Jamie from My Professional Plumber came right out and corrected the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Jacob L.
11/2014
5.0
plumbing
  + -1 more
For all the work, a smidgeon below $1,000. It took two trips and about a half day so I think that's about what I would expect.
Description of Work: The main job was replacing the house pressure regulating valve, although he also repaired several other minor issues such as a drain leak in one bathroom sink.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

michael P.
11/2014
5.0
plumbing, sewer cleaning, wells
  + 1 more
I have been using their services for about three years. The owner, James, is an outstanding gentleman and is also very professional. Overall, they are great!
Description of Work: He has done quite a few jobs on for me on three different properties. The jobs have consisted from unclogging the line to the street from the house to sump pump installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from My Professional Plumber
Thank you [Member Name Removed], It is always a pleasure to work with you, I appreciate your continued trust in my team. Thank you again, Jamie

Roger L.
11/2014
5.0
plumbing
  + -1 more
Scheduling was fine. They completed the job in about half of an hour and cleaned up well. They did an excellent job overall.
Description of Work: They came out to repair the sink faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Farrell P.
11/2014
5.0
plumbing
  + -1 more
I contacted the company after finding them on Angie’s List. Scheduling was easy. I called them in the morning and they were able to have someone out by noon that day. They told me up front exactly what the price would be. If it would have taken longer than expected, there would not be any additional costs. There were no problems. My experience with them was great!
Description of Work: They replaced a kitchen faucet for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Portia B.
11/2014
5.0
plumbing
  + -1 more
We have been using them for many years. He is always very accommodating with scheduling. One time we had an emergency and he came right out. Their prices are always in line with other companies. He is the only one we will ever use in Knoxville. He always shows up on time. He is very clean and cleans up after himself after finishing the job. He has been just fantastic! We highly recommend him!
Description of Work: He has done many plumbing jobs throughout our kitchen and bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cassandra H.
11/2014
2.0
plumbing
  + -1 more
It worked when he was here but shortly after he left the house I went to turn it on and it started jerking violently. Everytime I turn it on it jerks. So I called him and he said that it would cost me extra to have someone come back out and fix it. I wrote a negative review for him on Angie's List because of it and then he called and told me that if I would delete my negative review he would reimburse me for half and then after the deletion that he'd reimburse me for the other half. I deleted the review and then he called and told me that he had changed his mind and wasn't going to send me the other half even though I'd deleted the review.
Description of Work: He replaced my kitchen faucet with a new one that I bought.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$233

Response from My Professional Plumber
(Members Name) With all do respect, I have reimbursed you half of the money you spent with us. We did not supply you with this faucet, it is a very competitive brand of faucet sold by a home center. I can not warrant the quality of material provided by others. If you are not happy with it's performance then it should be returned to Home Depot, but please understand we cannot incur the cost of removing and re installing another faucet that I did provide. We have done all we can at this point including moving customers to accommodate this matter only to have you call and cancel on three occasions as the technician was in your driveway. If there was anything else we could do, I would do it. A request has been made to blacklist any further correspondence.

David P.
11/2014
5.0
plumbing
  + -1 more
Two technicians came for the job and completed it within an hour and a half. Clean-up was great! My experience with them was good.
Description of Work: They hooked up plumbing for a bathtub.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather B.
11/2014
3.0
plumbing
  + -1 more
For scheduling, I did have to call twice as the appointment was not confirmed on their end. The visit was short and quick. The technician cut a hole in the ceiling, but was unable to fix the problem. I did like their pricing structure that outlined the exact cost of each particular plumbing job. We later diagnosed the problem on our own.
Description of Work: We purchased a deal for a plumbing service call.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

David H.
11/2014
5.0
plumbing
  + -1 more
They were able to come out the same day I called. They completed all of the work in one day and left everything in great order. Overall, my experience with them was fine.
Description of Work: They repaired some damaged plumbing under a rental house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAULETTE A.
11/2014
2.0
water heater repair
  + -1 more
They installed it, but it does not work properly. They told me it was brand new, but it was not. They never put a pan under it. They also did not install the water outlet properly. When I told them I was going to take them to court, they said they would have my heater fixed. He never came back and I was too irritated to call them back. I feel that I am due some monetary expensive.
Description of Work: I was supposed to get a brand new water heater.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,100

Response from My Professional Plumber
[member name removed] I'm afraid there's been a mistake, I personally remember meeting you last January and giving you a price ONLY to replace a relief valve and because there was not a drain on the existing pan, I recommended routing it to the exterior. You stated you would call us at a later date. I'm sorry we never heard back, please check your invoice from whomever may have installed this heater because you're right, they need to fix it and it does need a pan. Again I regret we were not the ones who installed this. Please feel free to call me on my cell at 865.617.4596

Bettye B.
11/2014
4.0
drain cleaning, plumbing
  + 0 more
I have used their services three times in the past six or seven months. They responded in a prompt manner and there were no troubles with scheduling. It all started out after I had noticed an odor in my bathroom. It did take two trips for the job to be done efficiently. The technician didn’t initially realize where the odor was coming from and located that there was a backup in the sink as well. They had to clean to drain to get rid of the odor. The technician was very professional and the work he did was fine. He cleaned up good. Overall, everything has been well.
Description of Work: They last replaced the seal on the toilet and secured to the floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Tom K.
11/2014
5.0
gas leak repair, plumbing
  + 0 more
I have used their services a couple of times for repairs. They are very responsive. My experience with them has been great!
Description of Work: They have done plumbing work for me. They last had installed a gas line for a grill.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cathy Z.
11/2014
5.0
plumbing
  + -1 more
My Professional Plumbers were the subcontractors for another renovation I was currently having done. They did an excellent job on that plumbing job that I asked them to look into the noise. He ended up removing a PVC that was not tied in correctly. They replaced it with an iron pipe so that it wouldn’t vibrate. After the job was complete, they even repaired the wall and cleaned up well. I think that the price was very fair. My experience with them was excellent. I would highly recommend them! I have also signed up for their maintenance scheduling where they inspect the plumbing and pipes once annually and complete any repairs if necessary.
Description of Work: After having a renovation completed and I continued to hear a noise such as water dripping. They located the problem and completed the repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anthony M.
11/2014
5.0
water heater repair
  + -1 more
They were very professional. The price was fair. My experience with them was very good.
Description of Work: They a replaced a water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARC D.
11/2014
5.0
plumbing, water heater repair
  + 0 more
I initially came across the company after searching on the web. Scheduling an appointment is pretty easy. They are a smaller business and the owner was quick to get back with me for scheduling. They are very professional and punctual to appointments. Their pricing system can be a bit confusing. They have a fixed price menu where certain jobs fall into a particular category. In general, their pricing is fine and right in line with others. We had a good experience with them. I would use them again and recommend them to others.
Description of Work: They replaced a pressure valve for the incoming water into the house. They also completed some general plumbing work on our water heater tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Kimberly H.
11/2014
5.0
water heater repair
  + -1 more
The company was recommended to me by my bother. The price was very fair. They completed the work in less than a day and clean up was excellent. Everything turned out wonderful!
Description of Work: They installed a tank-less water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Joseph B.
11/2014
5.0
plumbing
  + -1 more
I had originally found the company on Angie’s List and had used them in the past. They were able to come out the same day I called. My experience with them was good.
Description of Work: We had a leaky faucet and had My Professional Plumber come out to complete the repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Victoria S.
10/2014
3.0
plumbing
  + -1 more
Had to cut into tub because the pipes were not accessible The job was neat and everything looked good This was so expensive, I think I would try another company in the future.
Description of Work: Changed the fixtures.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0


Response from My Professional Plumber
[Member name removed] Thank you again, I yes you are correct the pipes were very difficult to access because of the back to back design of the bathtubs. Although it did become a tedious project it was worth taking the time rather than incuring a very costly project of remove large amounts of drywall to access the pipes. The project turned out nice, the trim from the other bath was just too deteriated after so many years to installed it in this bath. Thank you again

Teresa G.
10/2014
5.0
plumbing
  + -1 more
I didn't use the service yet but when I'm ready I will definitely call them.
Description of Work: The gentleman was very clean and professional. He even took off his shoes without me having to ask. It had been raining.). He was only there for a diagnosis of the problem but, he stayed and offered suggestions. He followed up with me a few days later. Very satisfied with this service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Jerry B.
10/2014
2.0
gas leak repair
  + -1 more
They sent the owner to look at the job and then sent a technician to do the work. He did nothing the first time and he had to come back out a second time. I felt the work they did was a little sloppy.
Description of Work: They ran a gas line for me.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Response from My Professional Plumber
Mr [member name removed] Considering the home is from the 1920's our first priority when installing gas in an old home is safety, the old copper gas line that was buried just beneath the grass was removed because it was a potential fire hazard and the new properly sized gas line was sleeved to prevent future disturbance/ gas leak. Installations in very old farm houses can be "unique" however in this case our access was limited in working with what the onsite handyman had built. Jamie

Jerry B.
10/2014
4.0
plumbing
  + -1 more
They did a really good work. It took a lot of time to connect it to the meter. They were very pleasant and kept us informed of what they were doing.
Description of Work: They re-plumbed the entire house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$20,000

Response from My Professional Plumber
Thank you mr [removed member name] Your new water service will provide years of clean water, that job did take a long time indeed, If I remember correctly it was 500' long! Part of it was even drilled under ground. Thank you again Jamie

Linda G.
10/2014
5.0
drain pipe, plumbing, water heater repair
  + 1 more
Bill was here on time and did everything in a professional and timely manner. I would highly recommend this company and will always call them when I need plumbing assistance again. I have contracted them for another job here as well.
Description of Work: Ran and buried water line from house to dock and installed hose bib. Installed base cabinet and faucet. Removed and installed new faucet on laundry sink. Checked fireplaces. Checked water pressure into house. Checked water heater temps and changed. Met with Leak detection company to find where turn off valve for a faucet down by dock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,750

Response from My Professional Plumber
Thank you [member name removed], Having been new to the area myself at one point, I undestand the hesitancy to just hire anyone to come into your family's home. Thank you for entrusting us to care for your plumbing system and make improvements to it. If for any reason you have questions please don't hesitate to call. Thank you again, Jamie

Keith K.
09/2014
4.0
plumbing
  + -1 more
The pump was hooked up wrong, but they came out and fixed it promptly.
Description of Work: Tested water and installed hot water pump to master bath.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from My Professional Plumber
[member name removed], The recirculating system we installed at your home allows hot water to be delivered to any faucet in the home within seconds rather than waiting long periods of time. It is equipped with a time clock to prevent the pump from recirculating hot water through the home during the night, which would defeat the efficiency of the system. I've reviewed the job notes that state we adjusted the time clock while onsite, somehow the settings were moved, so everything was installed per manufacture specifications, however the on/off times needed to be locked in place. It also states a sink drain was thoroughly cleaned and checked for proper drainage. Thank you again, Jamie

Kumi A.
09/2014
5.0
drain pipe, plumbing
  + 0 more
I am very pleased with their service. We had 2 water leaks in our front yard. It is 20 years old pipe. Owner suggest to replace main line since it is OLD pipe and will have more problems even we repair it this spot.. So We decided to replace main line. I went with them because they do not mess up front yard. They have equipment that does not require to dig the yard. We got 15 years warranty with it. It adds the value to our house. If you are looking for replacement for main line, I suggest to call this company. Their quote is very reasonable as consider their system. Thank you so much for taking care of water leak.
Description of Work: Replace main water line (Front yard).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,390

Response from My Professional Plumber
Thank you [member name removed], Our clients like the fact that we can install a water line without disturbing the yard, landscaping or driveways. Thank you again, if you have any questions ease don't hesitate to call us. Jamie

Contact information

118 N Peters Rd Suite 222, Knoxville, TN 37923

http://myplumbertn.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
61091

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Natural Gas Lines,
Handyman Services,
Kitchen and Bath Remodeling,
Wells and Pumps,
Sewer Cleaning,
Water Filtration and Softening,
Gas Grills,
Fountains

FAQ

My Professional Plumber is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

My Professional Plumber accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, My Professional Plumber does not offer free project estimates.
Yes, My Professional Plumber offers eco-friendly accreditations.
Yes, My Professional Plumber offers a 5% senior discount.
Yes, My Professional Plumber offers emergency services.
Yes, My Professional Plumber offers warranties.
My Professional Plumber offers the following services: Faucets, sinks, toilets, drains, water lines, leaks, ice lines, water softners, filtration equipment, washer machine drains, water heaters, remodeling, new construction & new fixtures.

Contact information

118 N Peters Rd Suite 222, Knoxville, TN 37923

http://myplumbertn.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM