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John H. Coleman Co LLC

Heating and Air Conditioning, Air Duct Cleaning, Plumbing,

About us

Award winning. Additional email - bcruze@johnhcolemanco.com. Additional phone number - (865) 691-2587. Additional contact name - Buddy Cruze.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial heating, air conditioners repair, replacement including heat pumps, water heaters, thermostats, gas furnaces, piping, grills and logs, pool boilers, duct work & geothemal.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.896 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
5.0
Showing 76-96 of 96 reviews

Thomas D.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Adam S.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Virginia F.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
A's across the board.
Description of Work: Seasonal maintenance.
Rating CategoryRating out of 5
Yes, I recommend this pro

Annette P.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was fine
Description of Work: Heating & A/C maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean Reif R.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent performance
Description of Work: Semi-annual Check up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara N.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

07/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Brenda F.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I am so happy I chose John H. Coleman to remedy all of the many problems I had with existing furnace. All of the representatives were professional, courteous, prompt and knowledgeable. They seemed to really care about my needs and preferences and they went "above and beyond" in the installation of furnace and air conditioning. I did not compare prices because they came highly recommended and I needed a company I could depend on.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine A.
10/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: diagnosed my HVAC problem, but the tech was sloppy. instead of unscrewing all the screws that secured the top panel to my unit, he only unsecured half and then bent the panel trying to look inside. Really lazy. In addition, this young man was very condescending. For those reasons, I didn't even entertain this company as an option for replacing my until.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$70

Response from John H. Coleman Co LLC
Ms. [Member Name Removed], Thanks for the feedback. We take our professionalism seriously. This particular tech is no longer with us as we also believe his work was not up to our level of quality. Please let us know if there is anything else we can do for you. Jason

Annette J.
04/2015
5.0
appliance repair, heating & air conditioning/hvac, plumbing
  + 1 more
unknown
Description of Work: Detected freon leak and supplied freon to air conditioning unit. In the process of getting quote for a new air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Leonard J.
04/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Job went smooth
Description of Work: Duct work

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Jacob D.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
As expected.
Description of Work: semi annual service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Neil R.
06/2014
1.0
heating & air conditioning/hvac
  + -1 more
Gave up waiting
Description of Work: I looked at their web site which says they are open a half day on sat. I called twice and left a voice message for someone to please call me regarding a new heat pump for our house. Monday after I have still not been called. It appears to me they have enough business to ignore requests for service.

Rating CategoryRating out of 5
responsiveness
1.0


Response from John H. Coleman Co LLC
We are very sorry for the issue and it is 100% our error. Our building was flooded in April (a city water main break). In June we were still operating out of a temporary facility. Our phone service was transferred to cell phones only for a few months causing some issues with messages being lost. We are now back in a permanent facility. The city condemned our building as the water main collapsed the roof and a retaining wall into the facility. We had been in the same location/building for 69 years.

MYRON K.
02/2014
4.0
heating & air conditioning/hvac
  + -1 more
It went very smoothly.
Description of Work: Heating and air company put in filters and annual check up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dolly C.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
by
Description of Work: I call at 3:00 pm. They said if they had someone he might come this evening. If not, tomorrow morning. At 3:30 they called and said someone was coming. By 4:00 Ronnie Phillips rang the door bell and asked me what was wrong. I described the problem. He went to his truck, picked up a capacitor, and installed it on the outside compressor. He turned on the switch and it worked fine. The then came inside and answered questions about my electrostatic air cleaner and humidifier. By 4:30 everything was done and a he left a very happy customer. It is good to find someone who knows how things work, is willing and able to explain how they work, fixes it and leaves you happy. Thanks a lot Ronnie.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$226

Tom B.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Great people very professional
Rating CategoryRating out of 5
Yes, I recommend this pro

JAMES S.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
They found the problem fast and did a quick repair. Very professional.
Description of Work: Checked problem where unit would not turn on in A/C mode.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

REA C.
01/2007
4.0
heating & air conditioning/hvac
  + -1 more
The repair person could have done a better job explaining what had happened to the unit, and how to avoid it happening again in the future. He seemed to be in a hurry and did not really explain things as well as we would have liked. The cost of labor seemed really high ($100 for 45 mins. and an extra $5 for fuel, which we didn't fully understand). However, they came out the same day we called. It is January, and I would imagine they are busy. We may call them again in an emergency, but will probably explore other companies for routine maintenance.
Description of Work: Came to new house and checked on gas heating and a/c unit that was not working. Turned out that during some electrical work being down to the house, a safety mechanism was tripped on the unit through the computer. The repair person reset the computer on the unit and tested to see that it functioned properly before leaving.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

09/2006
5.0
heating & air conditioning/hvac
  + -1 more
There is not too much to say about this company. I mean every year they come and every year they check for the same things. Nothing has yet to go wrong with the system, thank goodness. I will say that they do clean up after themselves and they are very reliable. They also come by every two years to change the cones and I am very happy for that as well. The price is also reasonable considering I pay them yearly for everything.
Description of Work: Coleman provides yearly maintenance checks on my heating and cooling system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

CHARLOTTE S.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
Mr. Roby, the serviceman, was professional, punctual, and very informative. We had just purchased the home and wanted a routine check-up. He advised us on everything he did and also went step by step on the gas furnace since we had no experience with one. He was very thorough in everything he covered.
Description of Work: Cleaned A/C Coil and checked unit operation of both Heat and A/C.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$154.83

07/2006
5.0
heating & air conditioning/hvac
  + -1 more
They come annually to do an inspection and give us a report. They make sure that everything's running properly. Sometimes they change filters or clean out the system. We've used Coleman's for years.
Description of Work: Coleman's replaced a fan blade on one air conditioning unit recently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Contact information

702 E Jackson Avenue, Knoxville, TN 37915

www.johnhcolemanco.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Electrical,
Appliance Repair,
Water Heaters,
Gas Logs,
Gas Grills

FAQ

John H. Coleman Co LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

John H. Coleman Co LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, John H. Coleman Co LLC offers free project estimates.
Yes, John H. Coleman Co LLC offers eco-friendly accreditations.
No, John H. Coleman Co LLC does not offer a senior discount.
Yes, John H. Coleman Co LLC offers emergency services.
Yes, John H. Coleman Co LLC offers warranties.
John H. Coleman Co LLC offers the following services: Residential and commercial heating, air conditioners repair, replacement including heat pumps, water heaters, thermostats, gas furnaces, piping, grills and logs, pool boilers, duct work & geothemal.
NA

Contact information

702 E Jackson Avenue, Knoxville, TN 37915

www.johnhcolemanco.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM