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John H. Coleman Co LLC

Heating and Air Conditioning, Air Duct Cleaning, Plumbing,

About us

Award winning. Additional email - bcruze@johnhcolemanco.com. Additional phone number - (865) 691-2587. Additional contact name - Buddy Cruze.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial heating, air conditioners repair, replacement including heat pumps, water heaters, thermostats, gas furnaces, piping, grills and logs, pool boilers, duct work & geothemal.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.896 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 96 reviews

Randal G.
01/2023
5.0
heating & air conditioning/hvac
  + -1 more
They know what they were doing, they came out immediately and took care of it.
Description of Work: We have two air conditioning unit and one of those two is not working. They came out and replaced a part of it that was broken.
Rating CategoryRating out of 5
Yes, I recommend this pro

M T S.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
It's excellent. They are honest. Reasonably priced .
Description of Work: I've used them for years. I have a contract with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

WALTER C.
03/2018
5.0
electrician
  + -1 more
Greg came on schedule and discussed the project with us. He suggested LED pancake lights and dimmer. We originally planned to put in lights on either side of the room. He e-mailed a price by the end of the day. It was a fair price but over our current budget. We really only needed the lights on one side of the room (over the new office area), so I asked Greg to revise the estimate. It was not trouble and he did not try to push me into the original quote. We agreed on the price and he scheduled the work. Brennan came promptly and even texted me when he was close by so I could put the dog in another room. He completed the work very efficiently, cleaned up everything and was just awesome really. Everything is wonderful!!! I have found my electrician from now on!!!
Description of Work: Improve the lighting for a new home office area

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Deborah B T.
01/2018
5.0
electrician
  + -1 more
The repair went great. Greg Pullins set up the service for me. Brennan was the service repairman who came. I asked him to replace my smoke detectors with new ones (which I had purchased ahead of time), which he did, and he was able to take care of the bathroom exhaust fan by cleaning it out way up in places I hadn't been able to get to myself, saving me the cost of buying a new one. No more chirping is coming from my smoke detectors, and my bathroom fan is working and sounding like it should.
Description of Work: One of my hardwired smoke detectors continued to chirp even after I changed the battery twice, and a bathroom exhaust fan was making a racket whenever it was turned on in addition to not pulling the air from the room into the fan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Linda Prince J.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Since I have two furnaces, two air-conditioning units and a whole house air filtration system, it was too expense for me to afford the yearly service costs. Ed, the technician, and Steve, the Service Manager, helped me find filters that will help with my allergies and asthma and yet were affordable. I used the "Comfort Care" plan, which has discounts for parts and includes service for all my units.
Description of Work: I had both of my furnaces serviced and a filter changed. I also used this company to repair and service my two air conditioning units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Barbara E.
04/2017
4.0
heating & air conditioning/hvac
  + -1 more
Great! they were prompt, polite, knowledgable, there were no high pressure sales, just explanation of the problem and potential solutions. Very straightforward. I would say their services are good! overall good service.
Description of Work: Maintenance on HVAC system, discussed replacing them

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Virginia F.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
We have a contract. They come twice a year. They are a triple A company across the board. There's no other letter grade to give them.
Description of Work: Annual inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rose G.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job by the installers. Very professional.
Description of Work: Replaced original HVAC unit (10 years old, builder install). Earl was our representative. Outstanding job. Would definitely recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary K.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Good price, excellent service.
Description of Work: Replaced HVAC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Lea Ann S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went great, he was professional, fast and courteous.
Description of Work: Came and checked out a water damage issue with our floors and found that our AC condensation that caused water to back up and get under our floors. He emptied the pan in the unit, cleaned up the area. He also serviced our unit to make sure it was ok going forward.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Jessica V.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
The technician from Coleman's was punctual, (they came out within 20 minutes of us calling them) courteous, and efficient. He completed necessary repairs in a timely fashion. We are very pleased with the service provided by Coleman.
Description of Work: Checked for refrigerant leaks in our furnace/air conditioner. Cleaned condenser coil, and added refrigerant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$273

Sheila B.
02/2015
5.0
air duct cleaning
  + -1 more
They were very professional and did a good job.
Description of Work: They repaired our heating unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Greg C.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
Estimate only they came in second based on price. It was close
Description of Work: Provided detailed estimate

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter L.
01/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
To put it simply, everything went well. They took less time than originally estimated, the cost was reduced accordingly, and it's obvious that the furnace system is working much more efficiently.
Description of Work: Replace duct work in the attic. Reconstruct duct work in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Cate A.
12/2014
3.0
heating & air conditioning/hvac
  + -1 more
Standard inspection service checking inside and out for problems and potential problems. Person sent was new, had never been here before. Never checked outside. Slipped new "gadget" on inside saying it had "worn out". Did nothing. Left without putting panel back where it belonged. Poor service. Will not use again.
Description of Work: We have an annual service agreement with this company consisting of two visits per year to check furnace.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$251.26

Leon P.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
They're very good except for the price and the warranty. They came out and gave me the information I needed. They provide different kinds of manufacturers.
Description of Work: They gave us an estimate.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary K.
11/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Our heating unit wasn't working. Two other companies gave us estimates of $5,000 - $6,000 to replace it. John H. Coleman suggested repairing it, which they did quickly and well. The cost was just under $640, a savings of $4,360.
Description of Work: Inspected and repaired a broken heating unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$640

Chad C.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
My downstairs heat pump crashed and burned on the first cold night in November. I reached out to Coleman as they did my upstairs unit (superb job FYI), they were great to work with, but were unable to replace the unit same day on Friday :0 Best they could do was Monday. Talk about great service! The 2 technicians showed up early and went to work quickly removing the old unit outside. I was even able to go to work that morning as they said they would call me when they needed to get in to replace the air handler. Several hours later they gave me a call saying they would be ready to go start on the inside. I took a long lunch break, and the job was done.
Description of Work: Replaced heat pump and air handler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Henry W.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work. Nice people who did a great job.
Description of Work: Installed two new heating/ac units

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

wilbur P.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was a very positive experience. They have a very inexpensive and practical program. When I called on a Friday afternoon, they came out first thing on a Saturday morning. They had the equipment on the truck to fix it. They only took an hour to fix it. I can't ask for anything more. I found them initially through Angie's List as well as the program that they're running.
Description of Work: The outside AC unit was running but it's not cooling and it needed some Freon. They replaced the parts that weren't working and they added Freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

maryann B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great! Professional and trustworthy
Description of Work: Installed new a/c unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Jean Reif R.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time, professional in all respects. Showed me the filter that needed to be replaced. Very happy with this company.
Description of Work: Changed filter on H/A system, checked freon level, checked unit for any other possible problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Michael E.
06/2014
1.0
heating & air conditioning/hvac
  + -1 more
I am not very satisfied. I wouldn’t use them again. It turned out that we needed to have our thermostat replaced. It took them two trips to do that. It was not a fancy thermostat that they replaced. They charged something like $360 for it. I asked them for an itemized bill and they said they couldn’t give it and that it was just their charge. Their quality and responsiveness were fine.
Description of Work: I have used John H. Coleman for a long time. They last changed a thermostat for me.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$360

Response from John H. Coleman Co LLC
I am sorry for the bad experience. We try and carry all the parts needed on each truck but unfortunately we don't always have everything with us. We use a flat rate pricing system so I am sure the technician did not have a breakdown on the price to replace the thermostat. All prices should have been discussed prior to work being done after the diagnostic was performed on the system.

James P.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
Very kind and professional. Did not try and sell us services that were not needed.
Description of Work: Inspection and cleaning of A/C unit.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Dolly C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were effective and did a great job. They responded quickly and everything turned out great. I would use him again.
Description of Work: I used John H. Coleman Co LLC to do work on my air conditioner.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

702 E Jackson Avenue, Knoxville, TN 37915

www.johnhcolemanco.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Electrical,
Appliance Repair,
Water Heaters,
Gas Logs,
Gas Grills

FAQ

John H. Coleman Co LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

John H. Coleman Co LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, John H. Coleman Co LLC offers free project estimates.
Yes, John H. Coleman Co LLC offers eco-friendly accreditations.
No, John H. Coleman Co LLC does not offer a senior discount.
Yes, John H. Coleman Co LLC offers emergency services.
Yes, John H. Coleman Co LLC offers warranties.
John H. Coleman Co LLC offers the following services: Residential and commercial heating, air conditioners repair, replacement including heat pumps, water heaters, thermostats, gas furnaces, piping, grills and logs, pool boilers, duct work & geothemal.
NA

Contact information

702 E Jackson Avenue, Knoxville, TN 37915

www.johnhcolemanco.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM