Hiller Plumbing Heating & Cooling
About us
Hiller Plumbing Heating and Cooling has been in business for over 22 years. Hiller operates with a 100% Satisfaction Guarantee... Happy You'll Be or the Service is FREE!
Business highlights
Emergency services offered
35 years of experience
Services we offer
Residential plumbing, electrical, heating & cooling, removal of sludge, repairs, replacements
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5132 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 8% | ||
| 10% | ||
| 3% | ||
| 3% |
Showing 51-75 of 132 reviews
Wendell D.
Apr 2015
unknown
Daniel M.
Apr 2015
unknown
Glenda D.
Feb 2015
unknown
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 615-292-6110."
Larry V.
Jan 2015
unknown
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Hollins W.
Jan 2015
It went well. We liked the two men who came to do the work. They were in our home for two days and made a much dreaded job as easy on us as seemed possible. They worked very hard, constantly, for those two days and seemed to work very well together. They were careful to cover their feet while in the house and cleaned up any messes they made. They were also good about explaining the why of the things they were doing. There were two minor things that needed finishing up after they left and the company was quick to send someone out to finish the job,
Everyone we have met or talked to from Hiller has been very nice. Would definitely recommend them.
Everyone we have met or talked to from Hiller has been very nice. Would definitely recommend them.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Raina S.
Jan 2015
unknown
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 615-292-6110."
Leon P.
Nov 2014
They did very well. They seemed to have the best value and warranty. They did very good. I had a very good experience with them. They have a very competitive bid and they also had the best warranty.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Elaine W.
Oct 2014
They are very prompt and I was able to get right in when I called. They are very clean about their work and they explain things to me well. I felt their prices were a little high.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Elaine W.
Oct 2014
They are very prompt and I was able to get right in when I called. They are very clean about their work and they explain things to me well. I felt their prices were a little high.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Elaine W.
Oct 2014
They were really good to work with, especially Brad. He was really thorough. They are very prompt and I was able to get right in when I called. They are very clean about their work and they explain things to me well. I felt their prices were a little high.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Joseph M.
Oct 2014
I'll break this into three sections:
The salesman.
He came in, gave his spiel, showed me a bunch of credentials and awards I had no interest in. He looked about, and told me we'd have to install in the attic, since he felt he couldn't preserve the workspace in my basement if the unit was installed downstairs. I told him I had been approved for a TVA Energyright loan, and he informed me that the loan would cover two units ($15k instead of $10k for one) since they were having to install new ductwork. He quoted a price of $12,300 for the unit , ductwork, and three days labor, which I agreed to and signed the contract. On the way out the door, he turns to me and says, and I quote, and quot;You'd better call TVA and make sure they cover that ductwork.and quot;, which I immediately did. TVA does not cover ductwork. Funny. No worries, the charlatan had a no interest loan he could offer to cover the additional $2300. He did not mention that it was actually a Wells Fargo credit card he was signing me up for. I wonder what his commission was?
The installers.
They guys showed up on time, and went straight to work. They were friendly and professional. They immediately informed me that installing the whole unit in the basement was no problem, and went to work. They talked to me at every step, and made changes on the fly based on my preference. All in all, it was a very good experience. They were finished in two days (I was charged for three).
The inspection.
The TVA inspector showed up a few weeks later, and found that they had wired the air handler incorrectly (wired for a four ton unit rather than the 2.5 that was installed). The inspector very kindly rewired the unit on his own time. made sure everything was ship shape, and went on his merry way after signing off on the job.
To sum up, it would have been a pleasant experience except for the salesman. If this is the way Hiller deals with the sales part of the business, I really don't see how they cultivated the reputation they enjoy. It was that reputation that caused me to disregard my misgivings and sign their contract. Caveat emptor...
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Andrea W.
Oct 2014
He got to us quickly and he did what we needed without having to do a lot of extra stuff. I think he could have probably have us doing more, but he just did what needed to be done, and the price was reasonable. So, we were satisfied with that. I thought our overall experience was excellent.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Betty K.
Oct 2014
unknown
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure that each and every customer is 100% satisfied with the service we have done. I am truly sorry we did not meet your expectations and we will do whatever we need to do in order to make it up to you. I will have our General Manager give you a call. If you have any questions in the meantime feel free to contact our office at 865-602-7707."
Dawn P.
Sep 2014
unknown
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 615-292-6110."
Elisa G.
Aug 2014
I originally called Rose Plumbing for an estimate and the lady wasn't very helpful or friendly. Luckily she said I needed some Health Department Septic tank layout. Turns out, I don't have a septic tank, only a sewer line. But I didn't bother calling them back.
Next stop was Kington Plumbing. The guy says he'll see if he can fit me in.
Over an hour goes buy and I don't hear from the guy from Kington. I call him back, and no real time slot. Just some vague hope of someone coming out that afternoon. So I cancelled.
Between that 1st call to Kington and the 2nd call, Hiller called. After canceling Kington, I dealt with Hiller. They gave me a time slot that was not too far from the time I called. Mr. Hill, the plumber, came out and communicated constantly. Really nice guy.
My roots situation was bad, but only in one spot. So, they'll be out again this Tuesday to take care of the roots and pipe repair. Meanwhile, he discounted the services for that day since I'm going to have to spend more to have the rest of the work completed.
Next stop was Kington Plumbing. The guy says he'll see if he can fit me in.
Over an hour goes buy and I don't hear from the guy from Kington. I call him back, and no real time slot. Just some vague hope of someone coming out that afternoon. So I cancelled.
Between that 1st call to Kington and the 2nd call, Hiller called. After canceling Kington, I dealt with Hiller. They gave me a time slot that was not too far from the time I called. Mr. Hill, the plumber, came out and communicated constantly. Really nice guy.
My roots situation was bad, but only in one spot. So, they'll be out again this Tuesday to take care of the roots and pipe repair. Meanwhile, he discounted the services for that day since I'm going to have to spend more to have the rest of the work completed.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 615-292-6110."
Jennifer L.
Jul 2014
Gary handled the electrical inspection and was professional and very helpful. When I inquired about installing a new ceiling fan, he discussed it with me and based on his advice I am now ready to schedule the service call. Jeff handled our air conditioning inspection. He was professional and thorough. Jeremy handled our plumbing inspection. He was knowledgeable and provided helpful information to us to minimize system interruptions. Each of their visits included prompt arrival, lasted an hour or less and provided suggestions for longevity of the systems.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Robert T.
Jul 2014
They had to come back out a couple times to fix a leak. Other than that, I had no issues with them. There was one technician here each time doing the work.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. Our #1 goal is to make sure you are 100% satisfied. If you have any questions or need anything in the future feel free to contact our customer service department at any time at 865-602-7707."
Beth P.
Jun 2014
Went well
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Eric R.
Jun 2014
They have changed the pricing from a one-time ~$99 to a monthly fee of ~$8. They always do great work and their work matches their estimate. We have been Happy Hiller club members for about 3 years and plan to continue to be so in the future. They have recently added an electrical and quot;check-upand quot; as part of the club so you get an A/C, plumbing and electrical checkup as part of your benefits.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Catherine L.
Jun 2014
Excellent service
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Lisa M.
Jun 2014
unknown
Response from Hiller Plumbing Heating & Cooling
"Thank you so much for your feedback. We greatly appreciate you allowing us to take care of your service needs."
Catalina S.
May 2014
Hiller Plumbing Heating and Cooling is very good. They offer a package where you can do $90 for a heating, cooling and plumbing service. If you do the package, you have priority as a member if something happens and there's 50 callers. That's nice especially because we had huge storms a while back. It's important.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Rodney
May 2014
Perfect. Ray Sweat was our technician. Worked without stopping, even cleaned our floor where some mud came in, had been raining. Did the water heater like a machine yet explained everything very well. Same with the toilet repair, very thorough and excellent work was performed. Very pleased and would highly recommend.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Joseph S.
Apr 2014
Very good service! Both technicians (heating and plumbing) did a great job!
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Phyllis M.
Apr 2014
Actually there was a guy here last week and he had to come back just to do a yearly check of our air conditioning to make sure it's working correctly and so forth. We have a plan where we pay an amount and then they come out twice a year. Like in the fall they come and check our heating system and in the spring they come and check our air conditioning unit. They just do routine checks and then if something needs to be done we pay for that. They are very responsive. They come pretty quickly when we call. When they come in our house they put shoe covers on to keep everything clean. The work that they've done for us has been really good. My husband takes care of the bills but we haven't worked with other contractors like that in this area so we really don't know how to compare the price.
Response from Hiller Plumbing Heating & Cooling
"Thank you very much for your feedback. We greatly appreciate you taking the time to tell us about your visit. If you need anything please don't hesitate to give us a call at 865-602-7707."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Hiller Plumbing Heating & Cooling is currently rated 4.5 overall out of 5.
Hiller Plumbing Heating & Cooling accepts the following forms of payment: CreditCard
No, Hiller Plumbing Heating & Cooling does not offer free project estimates.
No, Hiller Plumbing Heating & Cooling does not offer eco-friendly accreditations.
No, Hiller Plumbing Heating & Cooling does not offer a senior discount.
Yes, Hiller Plumbing Heating & Cooling offers emergency services.
No, Hiller Plumbing Heating & Cooling does not offer warranties.