Custom Renovations Co

Workers called before they came and when they arrived they covered everything to minimize dust. The covering didn't always work so we had lots of dust throughout the house. They went about their work professionally and cleaned up at the end of each work day. I would certainly use this company again.

I have had a problem with water leaking in my basement even after he completed the job. He gave me a warranty and I have contacted him several times and he has not resolved my issue. One of his employees told me that he thinks he has taken on more than he can handle. I also emailed him for a quote on windows and he did not respond. My house was supposed to be on the market but I had to take it off the market until this has been fixed. I have also had to hire another company to come in and its going to cost me another $5500. He said he thought the gutters were not handling the rain and he took a look at the gutters but those were not the problem. Update: It began fine. Then the rains came and so did the problems. I began a complaint resolution process. The company responded. But I felt that their facts were inaccurate. All I have to say about the experience is I have a written warranty for 1 year but it doesn't appear that He is going to stand behind His word. So to all of the subscribers of Angie's list get everything in writting. It will be the only course of action You will have.

Their service was okay. They used a crew that they contracted out which was mainly Hispanic. The crew showed up on time and left late. They cleaned up well and the work appears to be good.

They were fantastic. They were very clean and very dependable. They were very knowledgeable and very courteous. They did everything just right. They were here when they said they would be here. They did a good job. They have already done some other things that were not roofing. They put in some sky lights and some other things. They did an excellent job. I would absolutely use them again.

see complete report under CRC Roofs Excellent & timely.

Bid the job in timely manner. Set a date to do the work about a month out since we were traveling. Crew showed up the day specified with proper materials. Completion took about 8 days rather than the 5 expected, as several members of the crew didn't show every day. Very good work ethic when on the job. Liked that they staged removing old roof & replacing with the new so they didn't have to mess with tarps. Removed trash daily. Power washed areas of pavement discolored by the old roof refuse. Extensive painting of trim & cedar siding was partially done by sprayer. Took several attempts to be done properly. The bid was under the next closest bid & within the insurance quote. I liked that this company performed in a timely manner, that the crew managers continually asked my opinion on how things should be done, that the bid price was the billed price, that they did everything they said they would do, and that the end result was superior. All this was done after the area had a severe hail storm and demand for roofing work was extremely high. I highly recommend CRC.

I contacted them but I did not end up using them. The quote was within the ballpark of what my insurance was going to pay. I didn’t choose them because they wrote in the contract that payment was due upon request. When I questioned them about that, they said that it was standard and that’s what they did. I told them that I they could take all the money upfront and not do my house for 6 months or a year, and I was not comfortable with that, but they told that that’s just the way they write contracts. They seemed professional for the most part of the quote. We were having email problems, but they returned my calls. They were pleasant when I talked to them. In terms of professionalism I found their contract bad.

The company told me that they could only consult with me in January of 2012. While I understand that the company is busy, exterior doors are an important part of my house and I cannot wait two months just to get an estimate. When I asked if they could suggest another company, the answer was short and simple, "NO." I was disappointed with the lack of customer service the company showed.

This is part of an ongoing repair of the April 2011 hail storm. When I returned home on Monday I found that more of my repairs had been completed! I had beautiful new guttering and downspouts, and they are a perfect match! I was amazed that he had been able to find the exact colour! Then, when I went through the gate I was met by a deck that looked as though they had just built it with new wood! This company is great! My deck looked like it had been destroyed after being beaten by the hail...now you cannot tell it had gone through the turmoil ! Thank you, guys! You folks out there will hear more as we progress!

I would probably not refer them. They did some work on our siding and it was not done very well. I had to have it redone after a hailstorm. They also did some work on our ceiling, which was not done very well. That was also repaired by another company. They did two things and neither were done very well.

My home was damage by the hail storm last April. An estimator came out and I had checks very quickly. I got on Angies List and liked what I saw about Custom Renovations. Mr.Steck came out within 2 weeks of my first contact, which I was impressed with given the amount of damage within 100 miles! After I consulted with him I realized I should have contacted him first. I asked him to please take over, and he did. The entire job is: roof, gutters, windows, screens, garage doors, gate, and deck.... So far the roof is done! And the rest should be forth coming...He as every other contracter is swamped with work! I was in line for my roof when we had a hugh weekend of rain and I found out that indeed I did have leaks! I called him that Monday and within a couple of days they squeezed me in and took care of the leaks... From there the roof was finished!.It looks great! I will keep you up to date on each part as it is done!

It was great. I joined Angieslist to find a good person to do our bathroom. They were all gentlemen. They were very considerate.

The company provided a very cost effective product which had received high ratings from online reviews. The installation was performed on the day promised and the crew completed the job very quickly.

Mark was very professional and answered all my questions to my satisfaction. This was my first remodel job but I felt comfortable with his knowledge of all aspects of the remodel. The crew was there at the designated time every day. Each member of the crew was highly professional in their work. After the end of each day of work everything was cleaned up. They answered all my questions that I had about each job. I could not be happier with the job they did. I am planning to use them for a new roof and gutter system.

Non-existent. I guess they had enoughwork.

Easy to get hold of. Rapid response and better than expected completion of the project.

Furnished exact job cost estimate, far better detail and accuracy than competition some of whom still have not submitted firm bids. Went exceptionally well relative to qualty of work, professionalism and prompt completion of work once they did some catching up on back log of storm damaged roofing work. Gave a 10% Senior Discount. CRC is bonded, insured and highly reliable. Without requesting same was furnished copies of Insurance coverage (General, Workman's Comp. and Liability). Office staff were polite and prompt in answering questions. Would highly recommend.

His price was $5000.00 more than the other roofers I encountered, so I went with someone else.

They were very professional. The prices were too high. They were punctual.

Mark provided an estimate in a timely manner, and that's where the fun started. The work he was proposing to do was repair work from the April 27 hailstorm, so my insurance was involved. That was the source of the problems. After much back and forth between my insurance company and Mark, it just didn't make sense for him to take the job because he wouldn't be able to make any money (based on what my insurance was willing to offer). I would have liked to have been able to have CRC take care of all of these repairs for me as most people seem very pleased with the work that they do. I have confidence in their ability to do good work. My only source of displeasure in dealing with Mark is that of communication. It frequently took a couple of follow up calls to prod him to contact my insurance company or to revise the estimate or to do some sort of follow up. I understand how busy he is, and mid-way through the process an office manager came onto the scene, which seemed to help things greatly. All that being said, I would definitely consider hiring CRC for future work. I'd rather have to wait a little longer for good work than to get poor work done quickly.

The work went so well that we will be having CRC remodeling do extensive remodeling of our 40 year old home. Most of the start to finish story is listed above. The only concern on our part as homeowners was the deck covering. The deck covering consists of sheets of translucent corregated plastic that had originally been installed with a three corregation overlap that ensured no rain would leak through to the deck. CRC remodeling installed the corregated sheeting with only one overlap and used a sealant to seal on sheet to another. This gave us concern that one overlap might not be enough to prevent seepage of rain. The CRC remodeling estimator said that the sealant would compensate for the lack of the extra overlap of the sheeting and that the company would replace the sheeting if we were not satisifed. They would back their work for one year. They did an outstanding job in the roof to deck overhang region. We are satified knowing that the one leak found on the decking after a soft rain would be taken care of and that if we had any additional problems, that CRC remodeling would do as it stated and reinstalled the deck cover as orginally designed.

Several parts of our house were damaged by the hail storm in April. The insurance company suggested to find a contractor that can do all the needed repair work. I called Mark Steck of Custom Renovation Co. and he worked with the second insurance adjuster sent by the insurance company to revise the damage estimate prepared by the first insurance adjuster. Based on his recommendations, Custom Renovation and its affiliate CRC Roofs was contracted to replace the roofing and the rest of the hail damage repair work. An unusually large number of people in the area have hail damage on their houses and roofs, all the roofers and contractors in the area are very busy. Since our roof did have leaks caused by the hail storm, CRC crew came out in about 10 days after signing the contract to do the re-roofing. Approximately six to eight men worked on the roof for two days. They removed all of the old shingles, installed a new synthetic underlayment beneath the new shingles, replaced the damaged vent cap and skylight. They did a commendable job. Since roofing is a labor intensive job, there are a few issues I noticed, such as, skylight trim covering and rain water drainage away from corner. When I brought the issues up to Mark?s attention, they were immediately taken care of. Mr. Steck and his crew are very professional.

The drainage system performed perfectly during the 5+ inches of rain the Knoxville area received over the Labor Day weekend. I plan on getting rid of my sump pumps and hoses. Mark is very easy to work with. Originally the estimate included pouring a concrete overlay over the existing concrete slab to pitch water away from the house. I told him that I did not particularly like that idea; concrete repair work is difficult to get right. He thought about it and agreed with me. He then agreed to replace the slab for the price of a concrete pump truck ($350), which still seems like a very good deal to me. As with most large projects the scope of the work kept increasing. Once the old vanities were removed for the tile placement, I thought about replacing them. I did not know what to purchase, which is what I told Mark's project manager Heath. I received a call from Mark on a Saturday morning from one of the local suppliers. He was there with his son buying supplies for his business. He told me that he would help with the vanities. He spent three hours of his own time helping me decide what to buy. This particular store did not have all that we needed, but another of their stores 20 miles away did. He arranged to have them picked up and delivered to the house at no cost to me. The projects took longer to complete than I hoped, mostly because the gutter replacement was originally through a CRC subcontractor. With all the rain that we had in our area during April it is almost impossible to get a roofer or a gutter contractor. This past week while I was eating supper I heard and saw a ladder being placed against the side of the house. I looked outside and saw three CRC trucks ; one of the trucks had a brand new gutter cutting machine on a trailer. Mark got tired of waiting for the subcontractor. During the inspection period Mark found at least five of the 18" x 18" tiles that he was not happy with and had his men reset them. There was a lot of settlement on the drainage ditches. Mark had at least three loads of topsoil delivered and compacted without me saying anything. He took care of all finding on the inspection list without questioning them. The CRC crew were all very polite and courteous. Mark and I were on first name basis, but all his crew addressed me Mr. "LastName". Even though all the good contractors are overwhelmed with work due to the damaging rain / hail storms in our area in April, I never had troubles getting in touch with Mark when I needed to talk with him. In fact this was not necessary, since he did a good job of keeping me informed. Initially CRC was more expensive for the tile replacement than some other companies that I had estimates from; however, they did more work for the money, and they are very reasonable for any additional work that needs to be done. One of the estimates that I received for the tile replacement did not intend to remove the vanities before installing the tile nor did any of them re-dress the baseboards. There was additional flooring repair in one of the bathrooms as well as some additional plumbing required to replace the new toilet in the laundry room, and several layers of wallpaper in the laundry room to be removed that were not covered by the original estimate. Mark never asked for more money for this work but I offered to pay for it. I was impressed enough with Mark that I gave him the keys to my house while I was on vacation so that he could keep working. This allowed him more flexibilty in scheduling his work alsol CRC is not a one project company. They want your repeat business. I have already started my list of new projects for them.

Overall it went well. Due to early morning rain, the job wasn't started until after noon, but it was completed in about 4 hours. The gutters look very good and we are pleased with the result.

These guys are the best when it comes to service. Phone calls are answered promptly, questions are answered promptly, estimates are given promptly, and my gutter replacement was scheduled for the next business day and was completed in just one day! I interacted with three members of the company. All three were very professional and provided the estimate with full explanation of the work to be performed, spoken in plain language.The work was completed to the quality agreed on. The gutter looks very attractive and appears to be attached properly to the fascia just below the roof. The product is just as was promised.