Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
151 years of trusted experience
Services we offer
Alarms, home security, automation, health, gold standard & custom solutions.
We've used ADT for the last fifteen years and are quite pleased with them. We actually had a break in and the alarm went off instantly. However, there was a time lag before the police came out. ADT does a good job.
Description of Work: ADT monitors our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Richard D M.
09/2006
5.0
home security systems
+ -1 more
We are really happy using ADT to monitor our home alarm system. They are a great company with really good customer service and service in general. Their system is easy to use and we have never had any problems with it.
Description of Work: They monitor our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
09/2006
5.0
home security systems
+ -1 more
We feel very safe, especially since they are linked to all of our local emergency departments to make sure that they get really fast response times. We are really happy using ADT to monitor our home alarm system. We have also never had any false alarms.
Description of Work: ADT monitors the alarm system in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
08/2006
5.0
home security systems
+ -1 more
For three years now we have used their services, but fortunately we havent had to see them and their speedy response time in action. For that reason, I attribute our security and crime free home to them.
Description of Work: They installed the system in our home for $99 and they monitor the system as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
08/2006
5.0
home security systems
+ -1 more
I like the system and the company real well. The technician did a great job installing the system and took his time explaining things to me. He gave me a brochure before he left and we ve never had any problems with it. We ve never had to use it, but it makes us feel safe and secure knowing we have it.
Description of Work: The technician came out and installed a security system for my house. He hooked up the system, the monitoring device and activated it. He gave me a demonstration of the system. The system was free for signing a monitoring maintenance agreement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
PAULA C.
08/2006
5.0
home security systems
+ -1 more
I heard about them by word of mouth as almost everyone around here uses them. I like they brought out a lot of stickers for my house it makes me feel really safe. I have not had any reason to call them but Im sure they do a good job.
Description of Work: ADT monitors the alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
08/2006
5.0
home security systems
+ -1 more
ADT is a highly reputable company and very well known. I feel very safe having the monitor the house because I know that if anything were to happen they would respond quickly and get done what needed to be done.
Description of Work: ADT monitors the alarm system in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$33
CAROL B.
08/2006
2.0
home security systems
+ -1 more
ADT Security Services will not be our home security provider much longer. We are not satisfied with the service. The service is very poor. The communication and equipment fails far too often. It doesnt make our home security system very reliable. We are currently checking out other providers to provide the safety that a home security is designed for.
Description of Work: ADT Security Services does the maintenance on our home security system monthly and makes the necessary repairs.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$25
LAWRENCE Z.
08/2006
5.0
home security systems
+ -1 more
ADT Security Services was very prompt and they did a lot of explaining to us on how to use our alarm system. I feel really safe and protected at home and away knowing that we are protected by their system.
Description of Work: They installed a complete burglar alarm with the auto dialing service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
08/2006
5.0
home security systems
+ -1 more
I am very pleased with this service and would recommend it to anyone. The company was on time and very good to us when they came to our home. I feel safe now from any problems that, without this system, you would not normally be aware of. The employees were friendly and courteous.
Description of Work: I had this company come and install the whole system to protect my home from theft and fire. They installed the box and all the necessary equipment. The price of the installation was $600 and we pay approximately $40/month for the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Brenda L.
08/2006
5.0
home security systems
+ -1 more
They have been a household name in our family for such a long time that we couldnt even picture ourselves with any other monitoring service. We knew that their response time was outstanding. We were very happy with them.
Description of Work: They installed a security system and two cameras in our home, and they continue to monitor it. It cost $837 for the initial installation fee.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
08/2006
2.0
home security systems
+ -1 more
I m not crazy about them, but at the time I didn t have time to do any research on any other companies. I don t think they are as much on their toes as they should be, and they re not very professional. I didn t have a signal for a week because my telephone was out, and they didn t even come around, but the phone man found it. I m unhappy about their maintenance plan, and I don t think I got my money s worth either. I don t know if they do anything.
Description of Work: They monitor my alarm system, by watching the sensors to see if they show any change in signals.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$33
08/2006
5.0
home security systems
+ -1 more
I have never had any reason to call them other then to get the service started so Im not to sure if it s easy to get a hold of them. When they came out to the house they were very friendly and did a good job of explaining how everything worked. Im sure if I ever had to call them they would be able to help me with anything I need.
Description of Work: My security system is through ADT and they do the monitoring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
08/2006
5.0
home security systems
+ -1 more
I have had services with ADT for about eight or nine years now. I feel that their pricing is rather reasonable compared to some of the other places I have heard about. I pay them on a monthly basis. My alarm has triggered accidentally a few times and they immediately responded to it. I feel very safe and I have no reason to complain.
Description of Work: ADT provides me with monthly security services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
08/2006
5.0
home security systems
+ -1 more
I think ADT has done a pretty good job of making us feel safe in our home. So far we have never had a false alarm, or needed any in home maintenance. I like the fact that they are linked in directly to all of the local emergency departments.
Description of Work: ADT monitors our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
08/2006
5.0
home security systems
+ -1 more
I feel very safe when I am alone, when we were sleeping, when we leave our home for days or for just a quick trip to the store. Knowing they would contact the local fire department or police department made me feel at ease and I could think about other stuff. I didnt worry as much because they were quick to respond to a tripped alarm.
Description of Work: They monitor our 2 story home for fires and crimes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
08/2006
5.0
home security systems
+ -1 more
We believe in the reputation that ADT Security Services has earned for themselves. They came recommended by a family member who praises them highly. We havent needed to use their services.
Description of Work: They installed a security system in our home for $300 and they also monitor it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17
Susan & ALAN K.
08/2006
5.0
home security systems
+ -1 more
I have had a very good experience with ADT so far. I havent had a single problem with false alarms and I just feel safer knowing that ADT is watching over me. I was also happy that the gentleman who installed the system took his time to explain exactly how it worked and I didnt feel he was rushed at all. They do have a little higher prices than other alarm companies, but we are very pleased with the service we get for our money.
Description of Work: Our home security system is monitored by ADT.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$33
08/2006
5.0
home security systems
+ -1 more
We have been using ADT to monitor our home alarm system for almost four years and they make us feel very safe. The system has worked with out fault since we installed it and I cant really think of anything I would change about their service.
Description of Work: We hired ADT to monitor our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
ROBERTA G.
08/2006
5.0
home security systems
+ -1 more
I am very happy with ADT and I have been for a year or so now. I think the monitoring program they run makes feel safe and secure in my home. I never had any break-ins or anything like that, but, if should anything like that ever occur, I am confident that ADT would come to my rescue.
Description of Work: ADT provides my monthly alarm services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
08/2006
5.0
home security systems
+ -1 more
ADT Security Services has given us excellent service. They are very responsive to calls. I have had to call them up to reset the system and do some other installations for our windows and such.
Description of Work: They installed an alarm system and also monitor our home. They charged us $1,100 to install the system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
08/2006
2.0
home security systems
+ -1 more
I havent had any problems with my alarm system but when my neighbor was out of town we had several problems. Her alarm started going off in the middle of the night so I sent my husband out to take a look. He didnt see anything so I called ADT. All they did was shut the alarm off. No police showed up, they didnt ask for any form of verification of who I was, they just shut it off. A few minutes later the alarm started going off again. Again I called them, and it was the same story as the first time, even though I spoke with someone different. I dont feel all safe with ADT, and in fact am thinking about changing companies.
Description of Work: I have ADT monitor my home alarm system.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$27
08/2006
5.0
home security systems
+ -1 more
ADT does a great job of making me feel protected. When they came out they brought signs for my yard and stickers for my windows which I really like having. Anytime I need to call them they are very easy to get a hold of, there are never long hold times like I would expect from a large company.
Description of Work: ADT monitors the security system in the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
08/2006
5.0
home security systems
+ -1 more
We were very pleased with this service and would recommend it to anyone. The company did not hesitate and made our move a comfortable one. They were friendly and made sure to answer all of our questions before they left the installation appointment.
Description of Work: When we bought our home we took over the alarm company that the previous owners had used. This company was ADT and they came to our home and switched the faulty alarm and set the alarm for the police and their own personal service. We pay a monthly rate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Dan L.
08/2006
5.0
home security systems
+ -1 more
I used them because their name is so well known and they have a very good reputation. I have never had a problem where I have needed to call them, but I know that if I ever had to, they would be on top of things.
Description of Work: I pay ADT every month to monitor my home alarm system.
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Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa