Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
151 years of trusted experience
Services we offer
Alarms, home security, automation, health, gold standard & custom solutions.
Description of Work: I called the local ADT business office and got no response so left a message on the ADT website. That was the about first of November. I still haven't hear from them. I also sent in their mailer. Still no response. Will not use ADT for my home security provider.
Rating Category
Rating out of 5
quality
5.0
responsiveness
1.0
Florence N.
11/2015
5.0
home security systems
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
David E.
06/2015
5.0
home security systems
 + -1 more
unknown
Description of Work: alarm systems
Rating Category
Rating out of 5
Yes, I recommend this pro
David E.
05/2015
5.0
home security systems
 + -1 more
unknown
Description of Work: Placed three cameras and 3 switches(to control from PULSE_. They placed two RF smoke detectors and use some of our previous security equipment. They do not lower the price for any request. They have specials but there is a PRESSURE in the very short timeline to accept the package/system. They are very professional and on time. ADT will only place their system for a minimum of 3 year contract. Read the fine line. Even if there is a loss of property you are still on the hook for the three year contract.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
cheri M.
05/2015
4.0
home security systems
 + -1 more
unknown
Description of Work: We have had ADT since 1991 or 2. We have the same system*, have not updated and that is all we need. They continue to try to sell us more equipment. We haven't taken them up on it. They started at $20/month, now it is $46/mo. I have no memory of how the installation went in terms of the above questions. We are ho hum about it but it is the one we have and the one we will keep. | |*alarms on every outside door, two or three inside motion sensors, one control box.
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
5.0
punctuality
5.0
$138
Response from ADT Security Services
Hello. We located the customers account and spoke with the husband. We offered to reduce the rate and also assisted with scheduling a service appointment to replace the backup battery for the customer. Thank you. -Andrew
Susan & ALAN K.
08/2006
5.0
home security systems
 + -1 more
I have had a very good experience with ADT so far. I havent had a single problem with false alarms and I just feel safer knowing that ADT is watching over me. I was also happy that the gentleman who installed the system took his time to explain exactly how it worked and I didnt feel he was rushed at all. They do have a little higher prices than other alarm companies, but we are very pleased with the service we get for our money.
Description of Work: Our home security system is monitored by ADT.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$33
LAWRENCE Z.
08/2006
5.0
home security systems
 + -1 more
ADT Security Services was very prompt and they did a lot of explaining to us on how to use our alarm system. I feel really safe and protected at home and away knowing that we are protected by their system.
Description of Work: They installed a complete burglar alarm with the auto dialing service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
08/2006
5.0
home security systems
 + -1 more
We believe in the reputation that ADT Security Services has earned for themselves. They came recommended by a family member who praises them highly. We havent needed to use their services.
Description of Work: They installed a security system in our home for $300 and they also monitor it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17
08/2006
5.0
home security systems
 + -1 more
I have never had any reason to call them other then to get the service started so Im not to sure if it s easy to get a hold of them. When they came out to the house they were very friendly and did a good job of explaining how everything worked. Im sure if I ever had to call them they would be able to help me with anything I need.
Description of Work: My security system is through ADT and they do the monitoring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
08/2006
5.0
home security systems
 + -1 more
Weve had this system for a while and maybe just having it plus the signs in the yard and the stickers deter any signs of crime from coming our way. We were glad to have it because of the feeling of security.
Description of Work: They installed a security system in our home and monitor it for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
08/2006
5.0
home security systems
 + -1 more
I feel very safe when I am alone, when we were sleeping, when we leave our home for days or for just a quick trip to the store. Knowing they would contact the local fire department or police department made me feel at ease and I could think about other stuff. I didnt worry as much because they were quick to respond to a tripped alarm.
Description of Work: They monitor our 2 story home for fires and crimes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
08/2006
5.0
home security systems
 + -1 more
ADT does a great job of making me feel protected. When they came out they brought signs for my yard and stickers for my windows which I really like having. Anytime I need to call them they are very easy to get a hold of, there are never long hold times like I would expect from a large company.
Description of Work: ADT monitors the security system in the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
LENORA K.
07/2006
5.0
home security systems
 + -1 more
Although I have never had a reason to call ADT, I know they have a wonderful reputation of protecting homes. When they came out, they gave me enough stickers to put in all over my windows, as well as the signs to put in my front and back yard. The man also showed me how I could check my system to make sure it was working correctly. I feel very safe having ADT monitor my house.
Description of Work: ADT monitors my security system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Ron S.
07/2006
5.0
home security systems
 + -1 more
I feel very safe having ADT monitor my home because they have such a good reputation and a very well known name. When they came out they gave me a lot of stickers & signs to put around my house.
Description of Work: They monitor the alarm system in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
07/2006
5.0
home security systems
 + -1 more
ADT Security Services is linked to all of our local emergency departments, which help us feel safe using them to monitor our home alarm system. We have never had a false alarm either. As far as we know, they do not offer in home maintenance services without additional charge.
Description of Work: ADT monitors our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
MARY M.
07/2006
5.0
home security systems
 + -1 more
We've used ADT for the last three years and feel they offer a good service. We set off one false alarm, and the fire truck came. They also came once to make sure that everything was working properly and didn't charge.
Description of Work: They monitor our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
LAURA B.
07/2006
5.0
home security systems
 + -1 more
They were really pretty good, but their price was high. The alarm system has given me no trouble, and the technician was outstanding. He explained everything in detail about the system itself and gave us a demonstration, and it took him two days to get it all set up for us. He was not in any hurry. He had two keypads when he came back the second day and the first keypad he put in did not match the second keypad, so he made sure he brought back two of the same matching keypads, which I thought was really great of him. He was a pretty friendly guy.
Description of Work: They installed a new system and now monitor it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
John V.
07/2006
5.0
home security systems
 + -1 more
We have always been happy with our security system, although we haven't needed their services. We feel very secure because they are such a reputable company and we have never had a single complaint with them.
Description of Work: They monitor our home security system. The price is our quarterly rate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
07/2006
5.0
home security systems
 + -1 more
My husband works nights so it makes me feel so much safer knowing ADT is there watching over us. I have very rarely had to call them, but when I have they were right there to answer my questions or concerns. The people at ADT are extremely courteous, and professional.
Description of Work: ADT does the monthly monitoring of my home through an alarm system.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa