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Tri City Air Conditioning Co

Heating and Air Conditioning, Wells and Pumps, Insulation

About us

Tri-City Air has been serving the Tri-Cities region since 1969. We are committed to quality, honesty, and customer satisfaction. We stand behind our work 100%. This foundation has supported our growth and success over the past four decades. Additional address - Po Box 4035, Johnson City, TN 37602. Award winning. We have thirty trained professionals on staff. Our team members have all passed background investigations, drug screens and have clean driving records. They take great pride and care in the work they do and go the extra mile to protect your home and belongings. Tri-City Air is fully licensed and insured. Our organization has four departments - Installation, Service, Administration and Sales. Each department has a Team Leader. Our Team Leaders meet on a regular basis to ensure Tri-City Air provides premier customer service. Each department holds regular training sessions so that we remain up to date with the ever changing technology.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Residential and business heating and air repairs, change out of existing systems & custom duct work.

Services we don't offer

New construction, oil furnaces & window units.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8158 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
3%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 51-75 of 158 reviews

David O.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
We had a really good experience with them. They keep working and servicing our system. We have recommended them to 2 or 3 people. If they say they will be there, they will be there. They will be there when they say they will be there. They are professional. They do a great job. They keep their word. They come when they are going to come. My husband deals with them mostly.
Description of Work: We have a service contract with Tri-City Air Conditioning Co for heating & a/c service.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

justin W.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
I have used Tri-City Air Conditioning Co for a couple of years. I was satisfied with their service. They were courteous and professional. They told me what they did and what they were going to do and they gave me a receipt to tell me what they had done.
Description of Work: I have used Tri-City Air Conditioning Co. They came for a regular maintenance service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Veronica H.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
The service went well. They came 3 or 4 months ago and they are due to come over tomorrow. It was a yearly comeback and it was about $300 a year. They came out to service us, they came because the heat had died and I need to get the maintenance and they came out and fixed it, it was good.
Description of Work: We have a contract with Tri-City Air Conditioning Co.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Scott J.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
My experience with Tri-City Air Conditioning Co. went very well. My experience with them was very positive.They actually follow-up. The customer service was good.
Description of Work: Tri-City Air Conditioning Co. did a service job for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike R.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent and very professional. They call ahead, arrive on time and do what they are contracted to do.
Description of Work: Most recent was period maintenance with they do every 6 months for me. This involves cleaning and testing and keeps the Heat pump in good shape.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Pleasent M.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I had very good experience with Tri-City Air Conditioning Co. I have not had any serious issues addressed by them. Everything is fine service but I really didn't have much of anything to do except maintenance except I had them replaced a heat pump and I was very pleased. There were a few things that weren't exactly to my satisfaction and the came back even though they weren't obligated to do that. They come twice a year, Spring and Fall for maintenance. They've been very good about scheduling that and coming when they were supposed to.
Description of Work: I had them installed a heat pump and replace an existing heating and air cooling system a couple of years ago and have them continue to service that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan S.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
Overall the experience with Tri-City Air Conditioning Co went well. They are very prompt and reliable. They call before they show up. They are pretty good about putting on shoe covers and making sure that you are informed as to what they are doing and what they've completed. They are very professional.
Description of Work: Tri-City Air Conditioning Co did a maintenance check on the Air Conditioning. This is the annual cost and covers two visits.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Diane C.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Tri-City Air Conditioning Co have always been very good. They usually try to get out fairly quickly and they come on time.
Description of Work: We used Tri-City Air Conditioning Co.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanne P.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I have used Tri-City Air Conditioning Co for a while. They come every 6 months for maintenance and they service all 3 of my units every time they come out. They are fantastic, they are efficient, the people who come are always dressed properly, you are never worried about opening the door for them and the guys who have come are all very professional. They are on my to call list because I am due for maintenance at the end of May.
Description of Work: I use Tri-City Air Conditioning Co.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Carolyn C.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
We've had good service with Tri-City Air Conditioning Co. We've had them for several years, I think we've been dealing with them for at least 5 years. My husband deals with them, I never deal with them myself one on one. I know that if we have a concern, they are generally prompt in coming out and taking care of whatever it is. They give you a heads up when you're not thinking about when it's time for your annual maintenance or whatever the contract says. They give you a call before hand to make sure that you remember and set out an appointment time to come out. They do what they say they're going to do when they come. I think their price is reasonable.
Description of Work: We have an annual service contract with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Tri-City Air Conditioning Co are great. They check the air in the fall and the cooler in the spring. If there is something for them to come out for, you don't get the service call fee, you just get charged whatever the repair work would be. They came in and checked it out and everything is fine. That's all there is to it. They do a thorough check. They are on time and courteous, and efficient. Responsiveness is good, we had an anomaly one time and they came right out. Turned out there wasn't a problem so there was no charge.
Description of Work: Tri-City Air Conditioning Co did the biennial inspection and repair work if any. This is the annual fee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$139

michael B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are very professional and they know what they are talking about. They identify the problem quickly and get it fixed.
Description of Work: We have been using Tri-City Air Conditioning for several years now. The last time they fixed the humidifier in the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Peggy B.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
I think Tri-City Air Conditioning Co are terrific. They came for the fall checkup on my furnace and discovered that I had leaking carbon monoxide, so they had to replace it. The furnace had a small crack in it - I saw it when they hauled it out from the crawl space under the house. I have natural gas. They had to replace that and then they put a new thermostat in. I'm used to the manual ones, and this is one where you push the button, so I'm working at getting used to that! They were efficient, they were very professional and they did it when they said they would do it. I've been using them for about three or four years for my checkup. I usually get a yearly contract, and the advantage of that is that I get priority if I have to call them out, I would be a preferred customer. They wanted to replace my A/C when they were doing the furnace, but I said I know the A/C is old but there's nothing wrong with it.
Description of Work: Tri-City Air Conditioning Co replaced my furnace and the thermostat.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Sarah J.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
The experience was good. We've been using them since 2008. We had a contract where we got 3 services for the price of 2. They call and remind us when they are coming so that is helpful. They are really professional. They are probably not the cheapest around but they seem trustworthy. Their price is fair; I don't know what other people charge.
Description of Work: We used Tri-City Air Conditioning for a checkup on our heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Kristine B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I've used Tri-City Air Conditioning Co for years. They showed up on time and did the work they said they were going to do. I usually have a contract with them and it usually expires in a year so they come out. I decided not to renew my contract because I'm going to go with somebody else. for the most part, I've been well satisfied with the quality f the work. Their technicians appear knowledgeable and well-trained with all their certifications. If I had to call, I leave a message, if they're busy they call me right back.
Description of Work: I had a contract with them.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lee M.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
My experience with them went really well. We are under contract with them, so we like the fact that they will come on out once a year and service our units and make sure everything is up and running for the winter or summer. We have had good success with them.
Description of Work: I used Tri-City Air Conditioning Co. for fixing a leak in our air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Becky F.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional and very courteous. They cleaned up after themselves. They did not leave a mess. They did a really good job. We were very pleased.
Description of Work: Tri-City Air Conditioning Co. installed external heat pump in the internal unit and installed additional duct work.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eli K.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I like everything about them. They showed up on time and they were courteous.
Description of Work: I hired Tri-City Air Conditioning Corporation for Heating and Air conditioning service. They checked everything and looked around making sure that the airflow coming through is really good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Wes J.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
After an initial check, it was determined that the circulation fans in both air handlers were not working. Apparently age had finally caught up with them. The parts were ordered and a return appointment was made. The technician called on the date promised and the work was performed the following day. The technician did an excellent job, tested the new parts, re-tested the whole system and departed.
Description of Work: Had to replace the circulator fans in two air handlers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Valerie C.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I called Tri-City Air Conditioning strictly on the basis of what I had read about them on Angie's List. My heat pump had "died" and I was not happy with anyone I had used before. I placed a phone call to them on a Monday morning and they had someone to my home within 2 hours! The technician showed up in a van with their company name and logo clearly visible, introduced himself and proceeded to the unit to check out the problem. When he was finished with his inspection, he clearly explained the problem, the cost and offered me a service contract which in buying would eliminate the service call cost and reduce my parts cost. The service contract would give me 2 inspections per year and a reduced cost of parts. The technician took his time and did his job very professionaly. He placed covers over his shoes so as not to track debris into my home also. A very pleasant experience compared to some I had in the past.
Description of Work: Replaced a capacitor in my heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

John B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Tri-City Air Conditioning Co were very professional, courteous and thorough. They cleaned up well and did quality work. They were great.
Description of Work: I had Tri-City Air Conditioning Co install a heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Phillip B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
From the sales rep to the final checkout technician the TriCities Air Conditioning employees were true professionals They were very experienced and answered every question asked of them. The installers hauled off old unit and cleaned up everything like they were never here.
Description of Work: We installed a new Trane 3 ton heat pump with natural gas backup heating. The quality of the system is worth the price to us. Since it has been in service compared to other heat pump systems we evaluated we got a great system installed by great company. You can find many heat pumps at a lower price but you get what you pay for. I had bought several heat pumps in the past but this unit is truly top of the line. The quite fan heats up and cools down our house in a faster time compared to other units we have had installed, even though they were the same size. I would not hesitate to purchase another Trane product in the future and will have TriCities Air Conditioning do the work for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Cate S.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
As I already mentioned, I have used Tri-Cities off and on for at least ten years, and they are knowledgeable, just more expensive than I prefer.
Description of Work: I have used Tri-Cities for years. and they are quick to respond, professional, and do good work. I believe they overcharge, although probably not more than any other big company. One of my son's friends, who works for a large commercial operation, came to fix some niggling problems for at least half what Tri-Cities charges. Again, they're good, but I think they might inflate the bill.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

G.A. C.
04/2013
5.0
heating & air conditioning/hvac, wells
  + 0 more
It could not have gone better!!...From the very nice lady who answered the phone to the technician that came out to fix our unit,I really could not have asked for a better experience! It didn't hurt any, that the repair was inexpensive...what a relief!
Description of Work: Our heat pump stop cooling in the middle of summer.. :( On the ratings I read here, on Angie's List, I gave them a call...very nice and came out very quickly (next day I think)...Since I had not been a customer before,I felt that was wonderful! The gentleman that came out was very professional and got right on the job to find out the problem and fixed it...right then and there...no waiting for parts or anything...and he was so nice and courteous...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Karen C.
03/2013
3.0
heating & air conditioning/hvac
  + -1 more
They contracted the insulation work. To get into my attic, the entry is in my mater bedroom. They guys left a mess in my bedroom, insulation was everywhere and they didn't clean it up. I called them to tell them they needed to find a better contractor. Everything else was good.
Description of Work: Tri-City Air Conditioning checked my duct work because I didn't think it was right. They put in a new thermostat as well.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Contact information

6616 Kingsport Hwy, Johnson City, TN 37615

http://www.tricityair.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Wells and Pumps,
Insulation

FAQ

Tri City Air Conditioning Co is currently rated 4.8 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Tri City Air Conditioning Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Tri City Air Conditioning Co offers free project estimates.
Yes, Tri City Air Conditioning Co offers eco-friendly accreditations.
No, Tri City Air Conditioning Co does not offer a senior discount.
Yes, Tri City Air Conditioning Co offers emergency services.
Yes, Tri City Air Conditioning Co offers warranties.
Tri City Air Conditioning Co offers the following services: Residential and business heating and air repairs, change out of existing systems & custom duct work.
New construction, oil furnaces & window units.

Contact information

6616 Kingsport Hwy, Johnson City, TN 37615

http://www.tricityair.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM