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Tri City Air Conditioning Co

Heating and Air Conditioning, Wells and Pumps, Insulation

About us

Tri-City Air has been serving the Tri-Cities region since 1969. We are committed to quality, honesty, and customer satisfaction. We stand behind our work 100%. This foundation has supported our growth and success over the past four decades. Additional address - Po Box 4035, Johnson City, TN 37602. Award winning. We have thirty trained professionals on staff. Our team members have all passed background investigations, drug screens and have clean driving records. They take great pride and care in the work they do and go the extra mile to protect your home and belongings. Tri-City Air is fully licensed and insured. Our organization has four departments - Installation, Service, Administration and Sales. Each department has a Team Leader. Our Team Leaders meet on a regular basis to ensure Tri-City Air provides premier customer service. Each department holds regular training sessions so that we remain up to date with the ever changing technology.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Residential and business heating and air repairs, change out of existing systems & custom duct work.

Services we don't offer

New construction, oil furnaces & window units.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8158 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
3%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 158 reviews

Tammy S.
11/2023
5.0
insulation
  + -1 more
Great service from everyone we spoke to and saw. Adam and Dylan were here mostly and did a fantastic job with the installation of our furnace, very efficient and got the job done! Highly recommend!
Description of Work: Replaced Furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mikel R.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Mechanics were very professional and experienced. Job was completed in a reasonable amount of time. Mechanics were courteous and patient in answering all my questions. Overall a pleasant experience.
Description of Work: Replaced old AC unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

mark G.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Technician arrived on time. Well mannered. Heat pump had been struggling during warm days. Technician inspected outside and inside units. Added refrigerant, advised there could be a leak as unit is 22 years old. Not cheap but if it holds up it will be worth it. When time comes that the unit has to be replaced I will definitely consider T.C. Air Conditioning as the installer.
Description of Work: Heat Pump inspection

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$340

Christine H.
12/2019
5.0
heating & air conditioning/hvac
  + -1 more
The technician was very professional, courteous and efficient. He found the problem, corrected it and got our unit working again. He was very good at explaining the problem and what needed to be done to correct it.
Description of Work: Heating unit was not working at all.
Rating CategoryRating out of 5
Yes, I recommend this pro

Gail M.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
They did a wonderful job. So good that we really stay warm here. It was just a great job, very professional, and did a great clean up.
Description of Work: They installed a heat pump and they service it in the spring time.
Rating CategoryRating out of 5
Yes, I recommend this pro

Susan W.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was fine. Found them on Angieslist.
Description of Work: HVAC Maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen C.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was very good. The boys were great! They were on time and professional.
Description of Work: They installed our heating and AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Eric M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job! The technicians were courteous and did a clean, thorough, and neat job installing a new AC unit. They answered all of my questions, consulted me when my opinion was needed, and thoroughly tested the installation when the job was completed. I would highly recommend their services.
Description of Work: Replaced air conditioning unit for bottom floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Rolly H.
08/2016
4.0
heating & air conditioning/hvac
  + -1 more
I did have a part that had to be replace it was it cost me $750. They have also been prompt. they are some what expensive
Description of Work: I used Tri City Air Conditioning Co for heating & A/C.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Mary B.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
I have been a customer of Tri City Air for a few years now. I never fail to be blown away by their impeccable customer service. Saturday the hotest day of the year so far, the capacitor on my cenral AC unit blew. I called the answering service, the tech called back within 10 min and was here in less than 30 minutes. He performed a temporary fix that kept the house nice and cool all weekend and returned today with the part needed for the final repair. The office had called me to tell me they had the part and he was on his way...he beat me to my house and had completed the repair when I pulled in the drive. The tech, Jeremy was great and even stopped to pet the dog! Since the part was under warranty there was no charge. I can't imagine a better experience or outcome!
Description of Work: Replaced a dead capacitor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tri City Air Conditioning Co
Ms. [Member Name Removed], we would just like to say thank you for taking the time to give us a review and for your kind words!

Hamlin W.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
This team knows what its doing from the honest, straight-forward owner to his telephone support, everything was again very professional and a great overall customer experience. Technician, Angela, was on-time, courteous, even friendly and took the time to explain to me each of the steps she would need to follow during the 3 hour repair session. I worried about her lifting heavy coils up and down stairs and out to her truck but she was definitely capable and did so without issues. I've used other local HVAC repair companies in the area over the years, this one is far and away the best. Appreciated also that the final charge for services was just a little below the estimated cost previously quoted.
Description of Work: Replaced coil

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Kevin B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
Service technician was on time and very professional. He checked the entire system and answered all my question. I was impressed with the service and went ahead with purchasing a annual service agreement with the company.
Description of Work: Did a complete inspection on my heat pump system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Tri City Air Conditioning Co
Thank you for taking the time to review Tri-City Air Conditioning on Angie's list. We appreciate your business, and look forward to meeting all your hating and cooling needs in the future!

Joshua M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
No problems. Repaired at reasonable cost
Description of Work: checked HVAC because was not turning off and not providing cool air

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Tri City Air Conditioning Co
Thank you for taking the time to review us on Angie's list! We appreciate your business. We look forward to meeting your heating and cooling needs in the future!

Francis C.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
The serviceman arrived on time and checked the unit. He changed a capacitor.
Description of Work: Check on AC/heat unit. Regular, annual check up.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Tri City Air Conditioning Co
Thank you for taking the time to give us your feedback on Angie's List. We appreciate your business!!

Brent C.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
I had diagnosed the problem down to the outdoor fan not running when in cooling mode but wasn't sure if it was due to refrigerant issues, capacitor or defrost board. After the technician replaced the capacitor he checked the refrigerant and it was okay. Warning though they are like any company and have a very HIGH markup on parts. I used to work for an HVAC company (although not this type of work) and already knew the price would be high. A standard capacitor cost about 20-30 dollars if that. their cost was 90 dollars. Before you say, they have to make money, well they were already charging 100 dollars for the tech to come out and he was only there for 30 mins if that. Overall I'm happy but I will definitely take the time to learn how to work more on my own HVAC unit. One word for the future: YOUTUBE!
Description of Work: Replaced a bad capacitor on the outdoor unit.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Tri City Air Conditioning Co
Thank you for taking to time to give us your feedback on Angie's List we appreciate your input.

Megan D.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
The price upfront is higher than most, but the quality and energy savings make up for it. The team was awesome and even lent us infared heaters to keep warm until the install was complete. I couldn't be happier.
Description of Work: All new electric HVAC install (ductwork, etc) and attic insulation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,700

Response from Tri City Air Conditioning Co
Thank you for taking the time to review our company on Angie's List. We appreciate your business and look forward to working with you for all your heating and cooling needs in the future!

Terry D.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
I called at 8am on Dec 26, 2014 with a no heat and air problem. They could not give us a time but said they would be here today. They called at approx 9am and said they were on the way. Jim was the service person and he was very professional, He quickly found the problem and replaced the part then he went to check everything again.
Description of Work: The provider did trouble shooting and found the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

Response from Tri City Air Conditioning Co
Thank you for taking the time to review our company on Angie's List. We appreciate your business and look forward to working with you for all your heating and cooling needs in the future!

George S.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
The technician, Jim, diagnosed the problem which turned out to be related to the wiring and a bad heater kit. He also found a low freon situation with the unit. Freon was added to bring the unit up to specification, but a new heater kit cannot be installed until the wiring is brought up to code by a licensed electrician. Everyone within the organization I dealt with was very pleasant, efficient and professional from the person who took my initial call, to the dispatcher, and to the technician. They were actually able to come a day earlier than originally scheduled, as the result of another job cancelation, so my problem was addressed within a few hours of my original call. This was my first time using this company, but they are now my go to provider for this type of service. I was very impressed and will recommend this company to my friends and neighbors.
Description of Work: Diagnostic evaluation of lack of heating problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Tri City Air Conditioning Co
Thank you for taking the time to review our company on Angie's List. We appreciate your business and look forward to working with you for all your heating and cooling needs in the future!

Linda F.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They are punctual and courteous and polite.
Description of Work: I purchased a service plan from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tina L.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
In addition to the routine check, the technician found that our emergency heat wasn't working on one unit. He found that the system was not wired properly and fixed the problem. On the other system, the capacitor was found to be low and he replaced it for us, as he had the part on his truck. Our technician explained everything and was very neat and courteous as he went about his work. He was very knowledgeable and very professional. In addition, the person working the phones is very very nice and helpful.
Description of Work: We moved into a 7 year old home in April, 2014. Performed a routine heating check on 2 units. Our technician came in the time slot promised, with a call ahead as the technician was on his way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joe N.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
After waiting unsuccessfully for J&M Heating and Cooling I called this company. They were WONDERFUL. Prompt, quick service. Fully explained problem, fixed it and cleaned up after themselves. I would highly recommend this company!
Description of Work: Diagnostic check for problem. Cleaned fan and blades.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$272

Jay N.
10/2014
1.0
heating & air conditioning/hvac
  + -1 more
I had been on a maintenance contract with Tri City Air Conditioning for a couple of years and during that time they serviced my units without any issues. Most recently they serviced the unit in my attic and after the work, the unit began to leak and started dripping on the ceiling of my baby's room. Immediately I had concerns of mold and asked them to make sure the moisture was not causing mold that was hazardous to my baby. They said they that was not their responsbility and wouldn't check for mold or futher damage. Other than looking for damage I asked them what it would take to prevent this from happening again and they gave me a price to raise my upstairs unit and replace the emergency drip pan. I told them to go ahead with the work, but after a couple of weeks I never received a call back. Being on a service contract you are supposed to get discounts, special attention, and prioritization when you have a problem. After I finally reached their installation manager, Mike, he told me that they were abandoning me as a customer and that I should look elsewhere for help. I asked for an explanation and to talk with the owner Angela. He said Angela would get back to me, but after I left her three unreturned phone calls I realized they truly were abandoning me in my time of need. Sound like a bad insurance company? They are worse. Don't settle for these guys!
Description of Work: 'Abandoned' me in my time of need

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Tri City Air Conditioning Co
[member name removed] requested a service call on 7/22/14. We found a water leak caused by an incorrect installation of the air handler. As a result, ceiling damage occurred in a bedroom. Tri-City Air did not install this unit and therefore was not responsible for the d. [member name removed] insisted that TCAC was responsible due to the fact they had a maintenance contract. This contract expired 7/2/14. As an act of good faith, TCAC ran the service call on 7/22/14 at no charge to the [member name removed]. TCAC also had the ceiling repaired at no charge to the [member name removed]. [member name removed] requested an expensive paint that went above what our contractor normally uses. She also made other special requests from our contractor. Her special requests made the repair more expensive that it should have been. TCAC approved her requests. TCAC paid $600 for ceiling damage that was a result of another companies poor installation. At this point, TCAC terminated the relationship with the [member name removed]. We feel that we went above and beyond "the call of duty" and that the [member name removed] should contact the installing company to correct the issue and prevent any future damage.

Susan W.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
When our air conditioner needed replacement, I searched for a contractor on Angie's List and chose Tri-City Air Conditioning Co based on the reviews submitted by other members. It saved calling multiple contractors and having each one come quote the job. This company charges more; however, their quality of service is more.
Description of Work: Installed a York Affinity cooling unit, modulating gas furnace & coil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,754

Robert Y.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Technicians were on time, very professional. Work was done in and agreed time frame. Work site was left clean and total installation was a good experience.
Description of Work: Replace HVAC, package system & inside thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,794

Tim P.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Our A/C went out Sunday evening which we should consider ourselves lucky that it didn't happen earlier in the weekend which was a scorcher! After searching thru Angies List for reputable companies I found Tri City Air Condition and liked their reviews. I called them around 9:45am Monday morning to schedule an appointment, luckily they could get someone out within an hour! Almost exactly an hour later the lady called and said the tech was on his way. He showed up maybe 15 min later. TJ, the technician, was very professional, knowledgeable, and friendly. He had my problem diagnosed within 10min. He answered all my questions and explained everything he was doing. I was thinking it was just the Freon but of course it couldn't be that simple. The capacitor had went bad, which wasn't a death sentence to my wallet(thanks to Angies List 10% off coupon) but more than just Freon. TJ had the old one out and new one installed in a matter or minutes and the A/C was humming right along like a charm! All in all I am very pleased with Tri City Air Condition and will be using them again and referring them to my friends.
Description of Work: Replaced capacitor on A/C unit and checked Freon level.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Contact information

6616 Kingsport Hwy, Johnson City, TN 37615

http://www.tricityair.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Wells and Pumps,
Insulation

FAQ

Tri City Air Conditioning Co is currently rated 4.8 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Tri City Air Conditioning Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Tri City Air Conditioning Co offers free project estimates.
Yes, Tri City Air Conditioning Co offers eco-friendly accreditations.
No, Tri City Air Conditioning Co does not offer a senior discount.
Yes, Tri City Air Conditioning Co offers emergency services.
Yes, Tri City Air Conditioning Co offers warranties.
Tri City Air Conditioning Co offers the following services: Residential and business heating and air repairs, change out of existing systems & custom duct work.
New construction, oil furnaces & window units.

Contact information

6616 Kingsport Hwy, Johnson City, TN 37615

http://www.tricityair.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM