Spotless Carpet Cleaners

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Great.

Fine. will use them again.

We had Spotless come out and clean our carpets after our basement flooded and they did a wonderful job of cleaning the water up. The carpets looked and felt better than when they were new. Spotless is just hands down a professional, courteous company that takes pride in their work!

My basement flooded during a storm. Lot's of water!! I called Spotless and they came right out. The owner showed up within an hour gave me an estimate and he got straight to work until his team could come out. Now when an owner jumps in to help the customer I am impressed. The team was there within an hour and they worked all day getting the water out of the carpet. They used fans and heat all week to dry the carpets and walls. They came out everyday to check on us and the progress of the drying. The team was always professional and cared about us! To my family, this company went above and beyond with their customer service! I was so impressed that I had them come out and clean our carpets about a week later and they did an exceptional job on those as well. I have told everyone what a great job they have done and I have been even more impressed that many people have said, "oh yeah I have used them and they do a great job!"

Spotless Carpet Cleaners gave excellent service. Their pricing was reasonable and the quality of service was good. They were punctual and professional.

I have used them for several years and they are extremely good; they are professional and they are wonderful. I would use them again in the future if I needed to.

Our two story condo, which we now rent had a hot water tank leak which flooded the first floor. Because we now live out of state, we have a realtor/agent to oversee our condo. Our realtor called to let us know about the flooding and that he had contacted a company to remove the excess water and dry the floors. I presumed they used a wet/dry vac to get the excess and used floor fans to further dry the floor. Once we got the bill, we were shocked they wanted almost $1,000 for less than 24 hours of work, which according to Spotless Janitorial was the minimum insurance standard charges. I feel these charges were excessive for the services performed. Our insurance proceeds will just cover his bill, but we'll have a lot of out of pocket expenses for the removal of the tile and carpet, the replacement of the tile and carpet and the fiberglass insulation beneath the first floor. My wife (before we were married) used Spotless for some fire and smoke damage and was not pleased with them either. My experience with the owner Bob Pakrull and I go back to when his company was starting out. He used to clean my office back in the late 70's or early 80's, I think he got too big and is definitely not in touch with his customers like it was back in the old days. Part of the blame goes to out real estate agent, who as far as I know did not call more than one company for estimates, nor did he ask for an estimate when Spotless arrived. I know if our realtor would have mentioned he was going to contract Spotless janitorial, my wife would have asked our realtor to find someone else. I'm sure if I was given an estimate of nearly $1,000, I would have shopped around. I paid for an additional Angies membership just so I could submit this report and to able to use Angie's List in the future in the event I need another company to perform work on our condo. Being an absentee landlord puts us at a disadvantage. Had I been in the area, I could have rented a wet/dry vac and fans for probably a third of what it cost me using Spotless Janitorial.

Everything went okay. The carpet got dirty quickly after the company cleaned them, so I assumed that the company left some soap residue.