They showed up on time, did a great job, and for a better price than other local cleaners. I’m so pleased and will definitely use them again!
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Michael C.
08/2017
5.0
carpet cleaners
+ -1 more
Thank you Matt and Marie for making our carpet look great again. Stains that we never thought would come up were gone. Shine was brought back to make them look new. Your kindness and professionalism was above and beyond. Surely have my vote as a top notch carpet cleaning company and look forward to using you guys again in the future.
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Keely G.
02/2016
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They were punctual, professional, and worked hard to complete the job to our satisfaction. Highly recommend!
Description of Work: sofa cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Barbara S.
09/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
I can't say enough good things about these guys and their service! On time, fast, thorough, gave 120% effort on the cleaning. Don't go anywhere else!
Description of Work: Cleaned carpet. Vacuumed sectional.
This company provides "miracle worker" services!!! The young men who did the cleaning were very polite, professional, efficient and helpful. The living room carpet had some very tenacious and ugly stains. Another reputable carpet cleaner in this area had tried two different times to get rid of the spots but were not successful--they came back after a short time. I tried every way I knew to get rid of these spots, especially one large spot, all to no avail. I decided to call Spotless after seeing their commercials for a long time! They did their work quickly and efficiently and took a large area rug back to their shop to clean it. I am absolutely totally amazed that those terrible-looking spots are now GONE!! The wood floors look great, also. We just picked up the area rug about a week ago, and it looks brand new. The other company had cleaned it, too, but were not able to get out all the spots. I give Spotless my highest recommendation and will never call anyone else to clean the carpets. We thought our only choice was going to be to replace it. Now it looks good! We no longer have to face replacing the living room flooring---what a relief!! Thank you, Spotless, for your excellent services!!!!!
Description of Work: Cleaned the living room carpet, kitchen and dining room wood floors, area rug restoration
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Anthony N.
05/2015
5.0
carpet cleaners
+ -1 more
On time and worked. Pleased with price and results as well as service
Description of Work: Cleaned upstairs carpet for house sale. Excellent work at a good price. Pleased with service and results
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Mike F.
04/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
This contractor does excellent, thorough work for very reasonable prices. He is prompt and performs the work with very good epuipment. We are very pleased with the results.
Description of Work: Cleaned all carpets and furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
dennis R.
03/2015
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
They are the best in the area. They are really good in price and quality. I have not had a problem with them.
Description of Work: Spotless Carpet Cleaners cleaned my carpets and an oriental rug.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Nancy M.
10/2014
3.0
carpet cleaners, upholstery cleaning
+ 0 more
The 2 people who came were very pleasant. I told them I would let the carpet dry for a day before putting the furniture back. I didn't look at the carpet until the next day. I noticed the next day that there were 2 large stains that weren't there before the carpet was cleaned, not sure if it came from their equipment. I had company coming the next day, so I didn't call to let them know, and then just forgot about it. I placed furniture over the stains. I never got a follow up call from them, which I would have told them. I certainly know I should have called them and let them know, but had company and then went out of town. Unfortunately, I won't be using Spotless because of the stains left. The reason I called them was to get rid of my stains!
Description of Work: Clean large living room carpet with a lot of small stains
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$150
Response from Spotless Carpet Cleaners
1. Satisfaction statement was signed and dated by the homeowner the day work was completed which was 6/26/14. 2. Complaint was voiced 4 months after service was provided. 3. There were many deficiencies listed on the service order including, pet stains, burns, & heavy traffic areas and it was signed by the homeowner stating she was satisfied with the work. 4. Customer states she NEVER called us within the 4 months to voice any dissatisfaction. How would we know there was a problem? 5. We mail out postcards to customers following services rather than calling, we find it to be less intrusive. No return of card or a phone call. 6. Let's be fair...........4 months.....no chance to correct problem...... and the 1st notice we receive of dissatisfaction is 10/20/14 on this forum. Thank you!!
Anthony N.
10/2014
5.0
carpet cleaners
+ -1 more
Excellent work and results. Very pleased with cost and result. Crew was personable and professional - on time and ready to work. Thanks !
Description of Work: Carpet cleaning - living room plus hallway plus stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$103
MELANIE S.
08/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
My experience with Spotless was totally positive. The office staff was knowledgeable and helpful, and I felt they went above and beyond. We delivered the furniture to their place of business (our decision), and someone was there at the appointed time to help us offload it. The estimate given on the phone was within expectations for the work, but the final invoice was LESS than the estimate. They completed the work in a very timely fashion and did an excellent job of removing ALL pet smells, spots, etc. Highly recommend Spotless!
Description of Work: Cleaned a large sofa, love seat, and area rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Carolyn B.
05/2014
5.0
carpet cleaners
+ -1 more
The job was completed by Eddie & Grier. They were very professional, arrived at the exact time promised, and they did an excellent job. I would most certainly use Spotless Carpet Cleaning again.
Description of Work: Cleaned carpet in two rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Mary W.
02/2014
5.0
carpet cleaners
+ -1 more
They got out as soon as they could (there was a lot of flood damage in the whole area). They were professional and thorough but the cost was amazingly expensive. I don't know how it compares to others's but I was shocked at the cost. Apparently the cost was in line with others because the insurance agency didn't complain and covered the cost.
Description of Work: Dried out the basement from flood damage
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Sharon D.
01/2014
2.0
carpet cleaners
+ -1 more
The service tech was professional, courteous, and on time. However, although some of the stains were removed, the high traffic areas are just as dingy as they were before they were cleaned. There is no difference in the appearance of the dirty high traffic areas. In my last house, the carpets were even dirtier, and nearly as old. When they were cleaned, the stains were gone, and the high traffic areas were actually clean and stayed that way. I will not use Spotless again.
Description of Work: Cleaned 3 bedroom wall-to-wall carpets.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$150
Response from Spotless Carpet Cleaners
I feel as though I I must respond to the allegations and complaints of this member. First our customers are briefed upon our arrival as to what their expectations should be. There is a section of our carpet cleaning service that call for deficiencies. The carpets in question appeared to have pet stains, high traffic areas, stains and heavy soiling marked on it. We have been voted the best carpet cleaners ten of the last ten years in Johnson City, all our techs are IICRC certified and the tech who did this job has been with us over 20 years. The customer states her other house was dirtier and the carpets cleaned up better at her other house. Well soiled carpet fibers are different in different areas as well as the wear on the carpet fibers as well as the type of fibers they are made of. Upon the conclusion of the work of work the customer is asked to look at the job and if satisfied sign the completion of satisfactory performance statement. This form was signed and dated. It also took several weeks for this complaint to be posted online. We have had no further contact with the customer concerning this job and any problems or complaints. It is our policy to re-clean an area within 72 hours if there a problem with the work performed. The complaint also seems odd in that the opening statement starts out the tech was professional, on time and courteous but only gives him B's , not A's. This would seem like a situation like where a man drives his car 100,000 miles and it tears up. He never changed the oil, but it is General Motors fault. It
STEVE A.
01/2014
5.0
oriental rug cleaning
+ -1 more
They examined the damage and gave us a reasonable price. The rug came back with absolutely no stains or odors, actually it smelled better than new. They were professional and would recommend them to anyone.
Description of Work: We had a large oriental rug that had pet stains and odors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Stacie M.
11/2013
5.0
carpet cleaners
+ -1 more
This was my first time using them. In the past I've used stanley steamer...never again will I use Stanley steamer!!!! These guys were quick, efficent, helpful and soooo much more affordable then Stanley Steamer!!!! They got out stain's in my carpet like it was nothing & they were professional!! I can't speak high enough about them!!! I will soooo use them again!!!
Description of Work: Steam cleaned our carpet in our Living room and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
James Tyler T.
11/2013
4.0
carpet cleaners
+ -1 more
They did a great job of cleaning the carpet. I had some things to move and they were not so helpful moving things off the carpet. On one instance I had a very small bookcase with a few books on it. With the books it probably weighed 75lbs. That would not be a big deal for 2 people to pick the bookcase up and move it about 10 feet. When they refused to help unless the bookshelf was completely unloaded (what they really wanted to do was clean around it), I picked it up and moved it myself. It wasn't so heavy but it was awkward so I pulled some tendons in both arms as a result. I'm just getting over that now in November. Had one of those young guys pitched in on such a minor thing for 2 people, it would have been nice.
Description of Work: I had to have my carpets cleaned due to a very old and sick dog in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
pamela M.
08/2013
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
came by personally to look at the rugs and talk with me about what they needed. Followed through and returned the rugs looking great!
Description of Work: cleaned and removed stains from two valuable rugs
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
cindy C.
05/2013
5.0
carpet cleaners
+ -1 more
The price was very reasonable. It was outstanding. They were so friendly, they were professional, the carpets have never looked cleaner. They looked great, better, I think than when we first got them.
Description of Work: Our basement flooded and Spotless Carpet Cleaners came out and cleaned up the water from that and dried that then after that we had them come back and clean all the carpets downstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Lee M.
04/2013
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They got out a lot of the spots that the other company people were not able to get out. I think they are reasonably priced.
Description of Work: Spotless Carpet Cleaners did not do the entire carpet, they did where the air conditioning leak had happened and then they went back and hit those spots that the other company was not able to remove.
Spotless was amazing! They are extremely well priced, efficient, and do an amazing job. They have been providing their services to the Johnson City Country Club since 1990 and have always done the most amazing job. We had a flood a few years back and they restored parts of the Clubhouse back to looking almost brand new.
Description of Work: Spotless deep cleaned our carpets throughout the entire Clubhouse, all of our rugs and they cleaned all of our upholstered chairs throughout the Clubhouse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Tammy J.
02/2013
5.0
carpet cleaners
+ -1 more
It was a great experience as I stated above. The workers arrived on time and the job was completed as promised.
Description of Work: I have used this company several times over the last few years for different things. Recently, they came out and cleaned a condo that I have as a rental. After the last tenant left, the carpets were heavily soiled and really abused. I thought the only option was replacement but I had a great experience with this company in the past so I decided to give them a try. Spotless was able to clean the carpet to a like new condition. The renter was also a smoker, Spotless was able to provide me an air filtering machine with carbon filters to remove the smoke odor. I highly recommend Spotless, as did the carpet store I called for information on proper cleaning methods for my problem. They arrived on time and the entire staff from the office manager to the workers were all extremely professional. I will definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
James O.
02/2013
5.0
flooring contractor
+ -1 more
Everything went great, start to finish, from the time Spotless showed up til when the flooring company finished our new floor.
Description of Work: We had a small water damage in our kitchen from a ice maker leak. This damaged our wood flooring and required the sub floor to be dried. Spotless showed up quickly, accessed the damages and dealt with the problem in a professional manner. Our insurance company was delighted we used Spotless to handle the problem because the mitigation side of the bill was so reasonable. The wood flooring was non-salvageable but the sub floor was dried quickly so a new one could be installed. We would highly recommend Spotless.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Sterling W.
02/2013
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Just call them and they can pick them up with an estimate and deliver them when they are done.
Description of Work: Completely cleaned all of our Persian rugs. When they were returned they looked new. This company sets the standard for cleaning and care of all types of rugs from the cheapest to the most expensive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Deana H.
12/2012
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Basically, the above paragraph tells the story. He did have me to come in during the process to check to see if I thought it would be work continuing or not but I was very satisfied with the work, the experience and the results were better than I had actually hoped I would get. It was impossible to restore it back to the original look but the rug was old. I am very pleased.
Description of Work: I had an Oriental rug ruined by water damage. Spotless agreed to try to clean it for me and restore it, as close as possible, to the original state. They did an amazing job of getting all the stains they could removed and made the rug usable again. He suggested that I have the latex backing reapplied but I decided to see how it looked in the room first and then decide. It worked quite well in the room so I returned the rug back to him requested that he reapply the latex backing, which he did.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
Floor Cleaning and Waxing,
Storage,
Water & Smoke Damage
FAQ
Spotless Carpet Cleaners is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Spotless Carpet Cleaners accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Spotless Carpet Cleaners does not offer free project estimates.