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Lane Thompson Heating & Cooling

Heating and Air Conditioning, Plumbing, Appliance Repair,

About us

Lane Thompson is a growing heating & cooling business that provides sales, service and repairs in the TriCities area. We are a proud Trane Comfort Specialist Dealer, and are NATE and Manual J Certified. Our technicians are highly trained and undergo yearly training to be able to serve the ever changing products in the heating & cooling industry. We are licensed, bonded and insured. We provide service and repair to all types of heating & cooling units, we are an exclusive Trane equipment dealer. We are always available to our customers and do provide afterhour/emergency service.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Commercial & Residential, Heating & A/C repairs & Change out of existing systems and Gas Furnaces. We also offer after hour emergency service.

Services we don't offer

Rooter work, septic lines, oil furnace repairs, boiler work, new construction.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

5.0124 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
1%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 101-124 of 124 reviews

Mark S.
07/2020
5.0
appliance repair
  + -1 more
great company
Description of Work: hvac repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carl J.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very good.
Description of Work: AC tune-up and inspection of.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

John F.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard P.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new Trane HVAC UNIT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,700

Carl J.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,000

Response from Lane Thompson Heating & Cooling
Thank you for your business. We look forward to serving you again.

Harvey N.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
excellent
Description of Work: heat inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Lane Thompson Heating & Cooling
Thank you for choosing Lane Thompson. We look forward to meeting any of your future needs.

Jonathan S.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I was really pleased with the work that was done but also the advice I was given about my unit. Tina was a great help and I'm looking forward you using Lane Thompson again very soon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$80

Response from Lane Thompson Heating & Cooling
Thank you so much for choosing Lane Thompson. We look forward to serving you again.

Vanessa P.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$70

Response from Lane Thompson Heating & Cooling
Ms. [member name removed], Thank you for choosing Lane Thompson for your A/C tuneup. We look forward to serving you again in the future. Angie

Jozef V.
05/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Lane Thompson Heating & Cooling
Thank you for taking the time to review our services on Angie's List. We appreciate your business.

lisa T.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: She checked everything out. Did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Lane Thompson Heating & Cooling
Tina is a real asset to our company and we are glad that you are pleased with our services. We look forward to serving you again.

William I.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: My gas furnace wouldn't light, They arrived a few minutes before scheduled time, diagnosed quickly, Parts not on there truck but they located and acquired them quickly, replaced and tested. Provided answers to questions related to heating and cooling. Professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lesley M.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went great!
Description of Work: Inspected everything to do with my HVAC systems.
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

Charles M.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen S.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: clean and check out our heat/cooling system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Tony V.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: lane's done a excellent job,,,Went above and beyond to accommodate my schedule on meeting for proposal ,,technicians were great,,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,990

James F.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Called Lane Thompson when our gas furnace stopped working. They set up a service apt in just a few days, showed up on time and diagnosed problem. They found a circuit board was bad, this was possibly due to a nearby lightning strike last summer. The board had to be ordered and they had to return to install it, but didn't charge us extra after the initial estimate. We'll be using them again, very satisfied with their service! Had never heard of them before, but found them on Angie's List. Add us to their list of satisfied customers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Harold F.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent job. A true professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

David B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Has done a summer and fall check up for me and maybe installed a pump. The lady tech who came was patient, knew what she was doing, and did a little extra like cleaning out the leaves. Will use them again esp. the lady tech, and have recommended them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

David B.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They cleaned and tune up my heat pump. They advised me how to run it in the summer for best performance. The woman who came was personable, polite, and professional. I only want her to come and work on my equipment. She replaced a couple of parts that were worn and she cleaned the entire system. top to bottom. or front to back. Recommended her to my neighbor who thought she was wonderful and the service great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Rob E.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernie E.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Franklin Lane was very prompt in his response to my AC problem. He came exactly at the time of appointment. He quickly analyzed the problem--checked other possibilities (freon, etc) and replaced the capacitor. He did a seasonal maintenance on other unit as requested. He found a burned wired and fix

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

William A.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: A/C was not cooling and Franklin added 3lb of Puron to system and looked extensively for any leaks. Returned on 8/21/2012 to see if unit had lost any Puron, which it had not, and brought Gordon, whose specialty is finding leaks, with him and again they could not find a leak. There was no charge for return visit and they will return in spring to check system. I am very comfortable with Franklin and would definatly recommend his service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$163.87

Teddy S.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: My AC quit working and I ddin't know who to call, so I joined Angie's List and Lane Thompson came so highly recommended I decided to try their service. What a nice experience. They were prompt, experienced, didn't try to sell me something I didn't need and fixed my problem in short order, without charging me and arm and a leg. I was very pleased and I will definitely use theri service again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Contact information

121 Spring Street, Johnson City, TN 37604

www.lanethompson.net

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Appliance Repair,
Electrical

FAQ

Lane Thompson Heating & Cooling is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Lane Thompson Heating & Cooling accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, Lane Thompson Heating & Cooling offers free project estimates.
Yes, Lane Thompson Heating & Cooling offers eco-friendly accreditations.
No, Lane Thompson Heating & Cooling does not offer a senior discount.
Yes, Lane Thompson Heating & Cooling offers emergency services.
Yes, Lane Thompson Heating & Cooling offers warranties.
Lane Thompson Heating & Cooling offers the following services: Commercial & Residential, Heating & A/C repairs & Change out of existing systems and Gas Furnaces. We also offer after hour emergency service.
Rooter work, septic lines, oil furnace repairs, boiler work, new construction.

Contact information

121 Spring Street, Johnson City, TN 37604

www.lanethompson.net

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed