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"This company is extremely predatory! A family member had an hvac unit installed approx 4 years ago and every year the heat would not function properly and would switch to auxiliary emergency mode and was told "it's too cold to run properly." It never was frozen over.ot just wouldn't turn on! She has lived in climates with -20 degree winters and 20 year old appliances and never had the heat not work due to it being "too cold". During the summer, her AC never pumped out cold air properly and was told "it's too hot for it too work properly." Literally every few months she had the unit "serviced" and would have to call back when it stopped working again. The unit had a 10 year manufacturer warranty and each time she had someone come out she was told parts and services were not included! Each time she had to fight with them to say she has the warranty and didnt have to pay. She was also told no one could service this equipment other than them or it would void the warranty. After contacting the manufacturer of the unit, they said that was an out right lie and when we brought that up to the technician he admitted that she was told a lie. We were told the owner would come and assess the unit personally but never showed and only sent techs. Only until she mentioned her son in laws dad was a retired general contractor and was going to send in one of his guys to check the unit did they finally find the problem they couldn't seem to find the last few years. Had she not fought about the warranty, called traine, and spoke with family, this company would have charged her over $800-1000 each time they came out to "fix" the problem. To do that to a older widow is disgusting and people should be aware of what this company does to it's customers. We will also be reporting to them better business bureau and to trane."

"Did a great job"

"They arrived at my home On February 20 around 12:30 PM. I arrived at the home shortly after he walked me through what they were going to do and what needed to be done. I paid him and left the property to return to work as the owner said I did not need to be here if I needed to be somewhere else. I returned home at 8:45 PM where I found the workers still present but not inside the home. He stopped me outside. Told me he needed to come back and cook some Things to finish up and that he would come out and do it around dinner time tomorrow February 21. Upon entering the home, I assessed the floors where I found gaps from 0.5 to 1 inch some of them up to 2 inches. The boards were not cutting straight lines. The gapping is not the same all the way across they piece together the boards, but not in an orderly fashion. The floor is not even it is raised in the middle of my living room and my bedroom, there are several pieces that I cannot slide my foot over. I contacted the owner immediately. Let him know that I was not happy with the job. He told me that he would personally come out and take a look at it and then texted me back that he would send the workers back the next day February 21 to repair the job. I told him that I didn't see that it was repairable unfortunately he suggested putting a thin piece of plywood to even it out. I explained to him the damage to the floors around where they were placed in the flooring. I provided him with pictures upon cleaning the next day the mess that they had left and did not clean. I found damage to my brand-new dryer. I had just purchased this dryer within the month. I have scratches now all over it and it's damaged in the front. I sent the owner a picture letting him know that his employees were no longer welcome in my home and the only response I got back was OK."

"Excellent great communication very fair"

"It went great!"