Mid-State Air Conditioning, Heating & Plumbing LLC

Service providers were friendly and prompt. The cleaned all of the registers and the main return. They were quick and did not make a mess around the vents. I would recommend them.

Great Service Call Exactly what i needed on a sunday afternoon Down to business, informative, professional, and mindful of his surroundings (i.e. didn't make a mess) Awesome

First of all, when I paid the $49 for AC service, I was wanting to schedule it within 2 weeks, but they said they were booked up, so I had to wait another couple weeks. The technician called before arriving and was punctual, agreeable, professional and thorough. $459 seems very steep to me for the work that was done, but my AC is working much, much better. It does beat the cost of replacing the coil.

I had issues with my previous HVAC company, so I had let the routine tune-ups slide a bit. Mid-State had a deal for a seasonal HVAC check up so I called and made and appointment. Someone from Mid-State called the day of the appointment just prior to my 2 hour appointment window to make sure I was home and available. The technician (Cole) showed up an hour into my appointment window and was friendly and knowledgable. He explained what he was doing and answered all the questions I had about my HVAC unit. He mentioned their Service Club, which I had read about online, and was able to sign me up during the visit. I was very pleased with my interaction with Mid-State and will be using them for my HVAC maintenance in the future.

From the first time I spoke with the wonderful receptionist until the time the service technician left it was an absolutely wonderful experience. I used the Angie's List coupon $49 for tune-up and it was hassle free. Cole (the service technician) thoroughly walked me through the process of the visit. It seems that the philosophy of the company is to treat everyone with respect and the way they would like to be treated and Cole did just that. He is a strong Christian man, that I trust, and extremely knowledgeable and has the highest level of character and integrity. There is no doubt I will be using this company again and would highly recommend them to anyone.

Customer service was excellent. Technician was cordial and professional.

The workers were very polite and conscientious, did a quick and thorough job and answered an questions I had. My only reservation was that the equipment they brought in dragged across the floor and left streaks and scuff marks and that they might want to be aware of that in the future.

Cole was very good, arrived within the timeframe agreed to. Serviced the unit that service bought for as well as checked and cleaned the other unit. All went well, didn't take too long, was personable. Talked about an annual service plan but didn't hard sell it. All is good. I'll use them again.

Associate was punctual, polite and very informative. Great experience using this provider, would certainly use again in the future.

The service turned out fine. They cleaned about 8-9 vents. They did a great job and everything seems to be working just fine. The technician was friendly and courteous. Scheduling was not an issue.

They discovered that the capacitor of the HVAC had died. But they didn't stop their troubleshooting there. It turns out that my coils were also leaking and low on coolant. I ended up having to replace my HVAC unit a few days later when another part died. It was a part that the technician thought was on its last legs.

When I called the night before Mid State set up an appointment for the 2pm the next day. That morning I received a call asking if the Tech could come that morning. He arrived at 9:30am. He examined the Air Conditioner and found that it was the Circuit Breaker that was defective. Cole replaced the breaker right away and was finished by 10:30am.

Only complaint I have is that the appointment was made for 1:00PM and the technician showed up at 7:30AM. I have a flexible work schedule so it wasn't a problem but this could be frustrating for some customers. Technician was very polite, knowledgeable, and professional and services were performed at a reasonable cost. Scheduling was about 2 weeks out due to peak-season service request.

The guys that came out were really respectful, thorough, and when they found problems during my A/C inspection, they gave me a number of options for fixing the issues. They weren't pushy and explained possible issues that could result, and explained the concerns I had expressed were likely a result of the issues with my A/C unit. They fixed the problems on the spot and double-checked their work to be sure everything was put back in place and functioning properly before leaving.

I was very pleased with the level of professionalism exhibited. The tech arrived at the time specified, asked appropriate questions and measured to ensure the correct size units were discussed, answered all my questions, and was respectful of my property (eg wore booties to protect my carpets). He left a completed estimate. As is my practice, I had 3 companies give me estimates. Mid-State offered a good product at a fair price, but I chose to go with a different company that offered a similar product at a comparable price and was in my little town. I try to support local businees when possible.

I signed a service contract with them to service my units in the future. They were very thorough with the inspection. They got the job done in about one hour. The technician was good. The scheduling was really easy.

They showed up on time- very professional did AC check up on three units- spent a good three + hours on the job...explained any issues in detail- and gave us estimates on repairs

Adam was punctual, professional, and a very good communicator. He thoroughly cleaned both units on the outside and a lot of debris was flushed out of the coils. The check off sheet is very informative in making sure that all components are working fine. He actually pointed out that the fan on one of my condensers was going bad and I was able to replace it with ease on my own. Had it not been for their inspection I would have never known and it would probably have cost me the whole unit. Overall I was happy with the maintenance service and will probably get on one of their monthly plans in the future to have everything checked out on a seasonal basis. The only caution I have is on their overall pricing, and I have heard this warning from multiple sources. So my advice is always to get 3-4 quotes if you are talking about a unit replacement.

They were punctual and professional. They were confident they could do the work. They quoted me a price in a timely manner. I went with another company based on cost.

I was not in their service area so I requested a refund.

Service provider arrived right on time. He wore covers over his boots to keep the floors clean and was very professional and courteous. After diagnosing the problem he provided up front pricing and gave my wife and me time to think it over before going ahead with the repair. He didn't try to sell us anything we didn't need and completed the repairs in a timely manner. I had also scheduled an appointment for an estimate on a new heating and cooling system. Had another very courteous tech who after looking at our existing system and the temperature in our house, told us he didn't think we needed a new one. Was amazed he didn't try to sell us anything on the spot. He did say he would come back when the temperatures started consistently reaching in the 90s to check again just to make sure. I would highly recommend this company in the future and is the only heating and cooling company in the area I will use.

The techs showed up right on time. They were both very polite and professional. They wore covers over their boots to keep our floors clean and vacuumed up the areas on the floor near the registers, all of which were overhead, to pick up any dirty that may have fallen on the floor. Job took a little longer than the estimated time but the estimate was given over the phone based on average times and we have a lot of registers in the house. This deal is extremely good as they normally charge per register. This job would have been unaffordable if not for the Angie's List coupon.

They got there right when they said they would and did exactly what I asked them to do. They didn't try and upsale me or get me to buy anything. It was nice to just have them do what I wanted when I wanted. They were very nice and curtious. Will be using them again if I have air conditioner problems.

I was fully satisfied with the service provided and would use again in the future.

I didn't see the fine print that said the $49 inspection was for only one unit. Even though they would already be on site for the first inspection, they said they would still charge another $49 to inspect the second. Then they said it would take about 3 weeks before they could do the inspection. That was unsatisfactory.