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About us
Business highlights
42 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
4.754 Reviews
Showing 26-54 of 54 reviews
Case K.
08/2020
heating & air conditioning/hvac
+ -1 moreExcellent.
Description of Work: AC repairs. Water heater replacement.
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Yes, I recommend this pro
Response from Crossville Heating and Cooling
Allen R.
10/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Excellent help picking out a central air system. Excellent installation. Excellent finding a super financing.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
DIANE H.
09/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: I use Crossville Heating all the time. They sold and installed my heat and accessories system and maintain it for me. Never forget a maintainable service as they send a postcard to remind me it's time. I love their courtesy and professionalism.
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Yes, I recommend this pro
Teresa B.
08/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They were asked to come out and meet me at my other house for a mold inspection. I arrived 10 minutes early and waited an hour an ten minutes for them to show. When I called to ask why there was a delay and to find out when the technician would arrive, I was advised that he had already been there and had submitted his recommendations for work to be done. A woman in the office started to read to me what the technician had written and I asked about the price of the work he was recommending. He had not yet submitted that information and she said that someone would call me with that information once they had the cost breakdown in the office. When I asked why the technician had gotten to my place ahead of the scheduled time that had been agreed to (and why did he not call to say he was on his way or that he had already left so that I was not stuck there for over an hour), I was told that she could not control what time he got there. There was no apology for my inconvenience. When the technician called and left a message, he mumbled some information to the effect that he now had the cost breakdown and wanted to talk with me. He also suggested that he found some black mold and a lot of moisture dripping from pipes under my house. I didn't bother to return the call. This company has done work at another property of mine and at both houses they recommended a lot of work that costs a lot of money. Note: I had two other inspectors come out to the same house within a week of Crossville Heating and Cooling and got completely different information from the other two inspectors - both of whom let me know when they were on their way to meet with me and who stayed on site to talk with me in person. One of them told me that since the house is so new and there is almost no problems yet in the crawl space, I should wait and have it reinspected in another year to see if any issues are appearing. He apologized and told me that he couldn't sell me anything that day, as no work was actually necessary at this point. In fact, both of the other inspectors told me that there was NO black mold under my house and that when it is found in this state, it is almost never the toxic kind. Both of them also told me that the moisture dripping from the pipes is minor and normal! This is one time I am really glad that I took the time to have three inspectors do an evaluation instead of going with the report from the first company that showed up - Crossville Heating and Cooling. No matter what I am buying, if you want my first-time or repeat business, provide better customer service in the office and in the field.
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Response from Crossville Heating and Cooling
Bruce O.
06/2015
heating & air conditioning/hvac
+ -1 more.
Description of Work: Installed new gas heating , new AC, electronic air cleaner in new home.
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Yes, I recommend this pro
$10,000
Response from Crossville Heating and Cooling
Bruce O.
06/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Start up of new equipment
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Yes, I recommend this pro
Response from Crossville Heating and Cooling
jerry V.
06/2015
air duct cleaning, heating & air conditioning/hvac
+ 0 moreunknown
Description of Work: Replace 20 year old heat pump system with high ser system and added duct work to sun room.
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Yes, I recommend this pro
$5,200
Response from Crossville Heating and Cooling
Turtle K.
02/2015
heating & air conditioning/hvac
+ -1 moreThey were a great company.
Description of Work: I purchased a big deal for Heating OR Cooling Service Call!.
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Yes, I recommend this pro
$29
Response from Crossville Heating and Cooling
Eric R.
01/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: system check and troubleshooting. Diagnosed and fixed.
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Yes, I recommend this pro
Response from Crossville Heating and Cooling
robert F.
01/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Replaced a heat and air unit.
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Yes, I recommend this pro
$3,000
Response from Crossville Heating and Cooling
rocke B.
12/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: this is the 3rd time we have used them for service. have never had an issue with them very professional
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Yes, I recommend this pro
$75
Response from Crossville Heating and Cooling
Hugh C.
05/2014
heating & air conditioning/hvac
+ -1 moreunknown
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Yes, I recommend this pro
Response from Crossville Heating and Cooling
George B.
02/2013
heating & air conditioning/hvac
+ -1 moreI was not happy with them. They told me that one was jammed. They said they freed it up but after they left found that the vent was still not working. I then went into the crawl space and I think they misdiagnosed the problem. At the same time, they recommended that I buy a new system which I did not appreciate either because the system was still under warranty at the time.
Description of Work: I called them because I had ducts in the crawl space that were not functioning properly.
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Response from Crossville Heating and Cooling
Tessi G.
02/2013
heating & air conditioning/hvac
+ -1 moreI have used Crossville Heating and Cooling several times. Their office staff is very nice, their technicians are always professional and friendly. They have always been upfront and honest with us, and they do great work for a fair price! I would highly recommend Crossville Heating and Cooling to anyone!
Description of Work: I will always recommend Crossville Heating and Cooling!
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Yes, I recommend this pro
$690
Tessi G.
07/2012
heating & air conditioning/hvac
+ -1 moreMy air conditioner decided to break down during the hottest weekend we have ever had ofcourse. We had family in for the Forth of July holiday and it was a weekend. I knew I was going to pay. I called Action whom I've always used c but to my surprise even though I purchased my system from them and used them for years they told me that they couldn't get me to call someone else. I couldn't wait so I called Crossville Heating and Cooling based on good reports from my neighbors. I am so glad I called them! The technician that called said they had several calls come in, but they had multiple technicians running calls and that one of them would get to me as soon as they could. About an hour later, a different tech called and let me know he was heading our way. I thought this was very courteous. An hour later we had air conditioning. I thought the repair would be outrageous due to the extreme weather on a holiday weekend, but come to find out they had to replace two parts that Action had changed about a year ago and it was about $175 less even though it was a holiday weekend! I am absolutely thrilled with this company! The technician was dressed very nice in uniform with a name tag, was polite and professional even though I probably kept him from holiday activities, and was in and out and left everything clean and tidy. The office called about three days later to check on my service and to make sure everything was still working great. The lady on the phone was very nice and professional. I will continue to use and recommend Crossville Heating and Cooling! I know I can count on them to be there when I need them and to provide a great service at a fair and honest price!
Description of Work: A technician had to come out on the Saturday before the Fourth of July because my air conditioner quit working
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Yes, I recommend this pro
$259
Barbara D.
07/2012
heating & air conditioning/hvac
+ -1 moreOverall it went well. I was happy with their quick response in answering the call and coming out pretty quickly. I have used them in the past and so far have been satisfied. The serviceman did an adjustment to a part that was loose and that made it work again. But their service call itself is $80. He said I might need some sort of small part down the line, which they don't have in stock.
Description of Work: A cold day and night in the 40s in late spring and my furnace would not ignite.
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Yes, I recommend this pro
$80
robert E.
07/2012
heating & air conditioning/hvac
+ -1 moreOverall, they came out real fast. They did the job fast.
Description of Work: I had my air conditioner repaired by Crossville Heating & Cooling. They put a new motor in.
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Yes, I recommend this pro
Lynn D.
04/2012
heating & air conditioning/hvac
+ -1 moreI had four estimates and they were 3rd in price, but their measurement of my home was closest to my own, and they didn't just tell me what I needed, they asked what my needs were and then recommended options. The workers were on time, two of them, then one cut his hand on ductwork and went to the ER for stitches. He did come by after the job to let me know how he was doing. They didn't replace him that first day, but the young man who was still here kept working, and was pleasant. The next day they sent another team in addition to the original man. They finished up second day, left my home clean, locked the gate so my dog wouldn't get out. I had my energy company come in and do an independent inspection. He said they did good work, but I did have them come back to adjust the airflow according to his report. They were prompt on my return followup.
Description of Work: I had them replace all my ductwork in a 20 year old home I just purchased, install a new central air and heating system with high filtration and UV lights for air purification. They were on time and had me completed in 2 days, despite one of their employees getting cut badly and having to go to the ER.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$13,000
Mary Ann D.
04/2012
heating & air conditioning/hvac
+ -1 moreWe used another vendor in the Crossville area.
Description of Work: We did not use this vendor as their price was higher than what we wanted to pay.
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$3,200
Sandra D.
04/2012
heating & air conditioning/hvac
+ -1 moreThe only charge was for the routine maintenance. The fellwo who came out told us that part that was not functioning well was still under warranty and so there was no charge to replace that part. We had just purchased the home 6 months prior and would not have known the part was under warranty. They replaced that part within one week and did not charge to come back out to replace it. Very prompt, courteous and trustworthy.
Description of Work: Diagnosed functioning. Fixed a problem with the Air Conditioning during request for maintenance.
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Yes, I recommend this pro
$60
Jeff C.
03/2012
heating & air conditioning/hvac
+ -1 moreThe young fellow who came by did an excellent job. He was very informative without being pushy. I couldn’t have asked for a better service. Also, I really appreciated that the office followed up with me a few days later. This is a solid company.
Description of Work: They took a look at my heating system, and I ended up signing a contract with them.
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Yes, I recommend this pro
Mary N.
03/2012
heating & air conditioning/hvac
+ -1 moreThe technician was very professional, and did his job thoroughly. All of our expectations were met.
Description of Work: We had them out for a minor maintenance call.
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Yes, I recommend this pro
Albert G.
03/2012
heating & air conditioning/hvac
+ -1 moreOverall, I was pleased with their service. The people I dealt with were very friendly and helpful. It seemed to me that they were interested in making sure I was satisfied.
Description of Work: They helped me with a minor repair.
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Yes, I recommend this pro
William W.
03/2012
heating & air conditioning/hvac
+ -1 moreI’m very, very happy with Crossville Heating and Cooling. In fact, I’m more satisfied with them compared to several other providers in this area. I’d have no problem giving them my full recommendation.
Description of Work: Crossville keeps consistent maintenance on my heating and cooling system.
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Yes, I recommend this pro
Linda W.
01/2012
heating & air conditioning/hvac
+ -1 moreI called, the person on the phone checked for me to find out if this accident could be an issue. Upon determining YES, service tech was dispatched and arrived promptly. (All techs from this company are in the habit of either removing their shoes or putting on disposable "booties" over their shoes before entering home.) Tech looked down vent from inside house with a snake/camera device in case it could be retrieved. Not seeing it, he went to basement and retrieved it from unit (object was against fan blade). His total time was no more than half hour. NOTE I have used this company for spring/fall maintenance as well as additional work to HVAC system since 2009. I have never bothered to shop around; they are the best in this area.
Description of Work: Retrieve object that fell into ductwork and landed at HVAC unit in basement.
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Yes, I recommend this pro
$60
Response from Crossville Heating and Cooling
Contact information
1853 Peavine Rd Ste 101, Crossville, TN 38571
http://www.crossvilleheatingandcooling.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Natural Gas Lines,
Metal Fabrication & Restoration
FAQ
Crossville Heating and Cooling is currently rated 4.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Crossville Heating and Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Crossville Heating and Cooling offers free project estimates.
Yes, Crossville Heating and Cooling offers eco-friendly accreditations.
Yes, Crossville Heating and Cooling offers a 10% senior discount.
Yes, Crossville Heating and Cooling offers emergency services.
Yes, Crossville Heating and Cooling offers warranties.
Crossville Heating and Cooling offers the following services: Residential and Light Commercial HVAC needs including Service, Maintenance, and Installation. Air Quality Products, and Duct cleaning.
Contact information
1853 Peavine Rd Ste 101, Crossville, TN 38571
http://www.crossvilleheatingandcooling.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day