.jpg?imwidth=640){kind=logo}
.jpg?imwidth=320){kind=logo}
About us
Business highlights
42 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
4.754 Reviews
Showing 1-25 of 54 reviews
glenn L.
09/2022
heating & air conditioning/hvac
 + -1 morethey ran duck work thru doors and knocked brick out of my foundation to get duck to other part off house they were going to come dack to finsh job corect and never did a man came out 3 time and all they said ill look in to it i said you installed everything look at it they walk away like i said nothing im hirig a lawer because where they knock my brick out of my footing is baring and ita saging
Description of Work: 1st floor ac unit in 1910 home
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$9,000
Josh H.
08/2021
gas leak repair
 + -1 moreHired them to run about six feet of gas line and hook up my dryer. Quoted $425, including $50 to hook the gas line up. They show up and the guy has a gun hanging out of the back of his pants, which was completely ridiculous and unprofessional. They didn’t have enough sense to just pre fabricate the fittings that they needed before putting it through the floor, so they decided to bust a hole in the block foundation of my crawlspace (and leave the mess). The helper pooped in my bathroom, which was just gross and unprofessional. The supervisor finally arrives and says to prefab the fittings and go through the floor. They get a tile saw and hack my tile up as pictured below, seriously leaving it like this and expecting a job well done. I call and ask if that is their standard and they come and repair it. They tell me that they’ll adjust the bill because I didn’t force them to repair the block under the house. I wait for a phone call or bill and hear nothing until over two months later, they call and ask for the full $425. The people that ran the line didn’t even have the right fittings to hook up the dryer, so I bought the stuff myself and hooked it up myself. They want me to pay for work that I did MYSELF!
Description of Work: Complete Lack of Professionalism
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$425
Joseph V.
07/2020
heating & air conditioning/hvac
 + -1 moreOur AC went out on one of the hottest days of the year. We moved here a little over 4 years ago and haven't needed, or knew of, a good company. Did a little checking and decided on Crossville Heating and Cooling. I am sure glad we did! Their tech, Zack Burgess, arrived later that afternoon and had us up and running in no time. Great service, and Zach was outstanding. He answered any questions we had, and explained things as he went along too. He is definitely an asset to the company. We will be using this company in the future for any of our HVAC needs, and will be recommending them to others.
Description of Work: AC needed repair, breaker needed changing.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
Response from Crossville Heating and Cooling
Lewis F.
07/2019
heating & air conditioning/hvac, air duct cleaning
 + 0 moreVery Well. Very Professional. On time as scheduled.
Description of Work: Furnace;A/C; Duct Cleaning; Install H20 heater.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Robert S.
05/2018
heating & air conditioning/hvac
 + -1 morefound out that the heat pump did not have long to live and they suggested to replace and I made the decision to do so.
Description of Work: Service call on heat pump
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Bennie L.
10/2017
heating & air conditioning/hvac
 + -1 morethey engineered the return air size wrong ......smaller than it should have been.......so it made a very loud noise......they said to just use cheap filters as they would make less noise........they did not want to do anything about it so I just paid them to add a second return and it stopped the noise immediately ......the engineering formula is all over the internet to support my complaint so it was not my opinion it was a industry fact....they are good people so I will still use them for maintainance ......I just got caught up in the system of a growing company that depends on the decisions of a person they send out....since it’s just a summer home I did not want to waste precious time going back and forth just wanted it fixed.....
Description of Work: New HVAC system
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Chris H.
07/2017
heating & air conditioning/hvac
 + -1 moreVery badly. Two different individuals from company gave me wrong information on their products. One said, "I just got confused".
Description of Work: Just got a quote on air conditioner and heater
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Joann D.
02/2016
heating & air conditioning/hvac
 + -1 moreWe were told the unit was warranty and there would be no charge. The motor that was used n the unit was to big for the unit it burned the motor up It broke and damaged the rabbit cage. It was very cold and we had no back up heat. It took 3 days to get the unit repaired. They had installed the unit on 15 monthes earlier.
Description of Work: Replaced motor and rabbit cage
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$370.43
Theresa W.
08/2015
heating & air conditioning/hvac
 + -1 morecalled for repairs on our a/c unit in the morning and they had someone out by 3:pm that day. Marty was professional and efficient. He had to replace a part and had the unit running and cooling in less than 2 hours (including the time it took him to get the part). He waited to ensure the unit was cooling properly before leaving. He provided us with great information regarding new units and we will definitely consider them when we build a new home in a couple of years. We are very happy with the service.
Description of Work: repair a/c unit
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$285
Response from Crossville Heating and Cooling
Marvin R B.
06/2015
heating & air conditioning/hvac
 + -1 moreWe have always like them and they do good work.
Description of Work: I used Crossville Heating and Cooling. They did a spring check up.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Crossville Heating and Cooling
William W.
10/2014
heating & air conditioning/hvac
 + -1 moreTwo men arrived at our door at about 9:00 AM and proceeded to go to work removing our old furnace. By 3:00 PM the new furnace was installed and the dehumidifier was installed in our crawl space. They cleaned up their tools and left the area clean. The men were very professional and polite. We couldn't be happier with this company.
Description of Work: Replaced furnace and installed a dehumidifier.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$9,400
Response from Crossville Heating and Cooling
Marie T.
10/2014
heating & air conditioning/hvac
 + -1 moreThis is a new home to me and the previous owners were not big on maintenance. I have been fixing and evaluating the household systems all summer. Service is usually $90, I used the Angie's List coupon. I am happy with the service, I asked a lot of questions since I have no experience with HVAC. I come from the world of furnaces and no air conditioning. The service guy was very helpful and answered all my questions. There was an up-sell and I went for it: Surge protectors, Duct sealing, Crawl space sealing and dehumidifier install. (not encapsulation). We'll see how this effects the electric bill in a few months.
Description of Work: inspected & serviced HVAC unit
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$50
Response from Crossville Heating and Cooling
Mary W.
08/2014
air duct cleaning, heating & air conditioning/hvac
 + 0 moreIt went well they told us what we expected to hear that we needed a new air and heat unit came back a week later and installed both repaired our ducting now we feel assured we will stay warm in the winter and are staying cool in the summer.
Description of Work: Inspected and cleaned heating and air units.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$80
JOHN R.
06/2014
heating & air conditioning/hvac
 + -1 moreIt was fine. Everything was good. They did not call to confirm or set up an appointment though. They just showed up which was okay because it worked out, but that shouldn't be their regular practice.
Description of Work: I purchased a $49 Big Deal for an A/C or Furnace Inspection, Cleaning & Tune-up! They said everything was in good working order with the ac unit and they offered us a service plan which we may take them up on in the future.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$49
Response from Crossville Heating and Cooling
Maggie V.
06/2014
heating & air conditioning/hvac
 + -1 moreJack is the gentleman who installed the system. He is amazing with terrific attention to details. We installed Carriers top of the line heat and air system plus a whole house filter and Heat recovery ventilation system. Jack has been great answering all questions. He is the best. If you are dealing with Jack fir your installation, you have the best and will be happy with the final product.
Description of Work: New home heat, air conditioning system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$11,800
Response from Crossville Heating and Cooling
Joseph B.
03/2014
heating & air conditioning/hvac
 + -1 moreExcellent in all respects. I know that we got an outstanding system at a reasonable price.
Description of Work: Provided central heating/cooling and dehumidifier for new home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Response from Crossville Heating and Cooling
Jeff T.
03/2014
heating & air conditioning/hvac
 + -1 moreDuring one of the several cold spells, the heating system had shut down due to failed condensate pump. The failed pump had tripped the electrical breaker to the heating unit so that it wouldn't start. I removed the pump and routed the condensate to a bucket so I could flip the breaker and re-start the heating system. It started up, but I was uneasy that it was working properly. The airflow didn't feel strong, it sounded different and was taking a long time to get the house back up to temperature. (The house temp had dropped down into the 40's while the unit was shut down.) Bob, the service man from Crossville Heating & Cooling, went through the system thoroughly to address each issue. He made sure the system started properly, and that the big cage fun was working properly. He explained in detail what was going on and that the system was in good shape. The slightly different sound and the airflow differences were just because of an automatic balancing system installed in my ductwork and that as soon as the house was back to the normal conditions, everything would be the same. He was right and I am a happy customer. Prompt and courteous service, that didn't result in unnecessary expensive repairs and my peace of mind. I will not hesitate to use them again.
Description of Work: Inspected heating system, checked burner ignition, cleanliness of burners, flow of heated air, motor current draw, safety and pressure switch operations.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$50
Response from Crossville Heating and Cooling
Lorie L.
01/2014
heating & air conditioning/hvac
 + -1 moreThey serviced the furnace in a timely manner.
Description of Work: Serviced the furnace that they had installed the year before.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Crossville Heating and Cooling
Edward W.
01/2014
heating & air conditioning/hvac
 + -1 moreWe appreciate the company and its service people and we will definitely use this company again, when the need arises
Description of Work: I originally didn't feel our heat pump equipment was working properly (it seemed to be making too much noise in the process of operating) and one of our registers (the farthest from the heat pump) was not putting out any air. Rob, the serviceman, checked the system and just explained that it was a defrosting cycle that seemed to be making the noise and that was pretty ordinary (he also suggested that the system was probably a little undersize for the house, so we should consider that, if and when we replaced it . But while he was checking the system he found out that the blowing fan was leaking oil, so he said he would have his shop check to see if it was under warranty. They did find out that the fan would be replaced under warranty and we had to pay labor. Rob had to come to our home 3 times before the right parts were sent by the heat pump manufacturer, but every time they thought they had the right part, they sent Rob out immediately to try to do the replacement. Replacement finally accomplished! In reviewing his finding, the servicemen said that a rodent had been ground up by the blower fan and that their was some mold in the unit, so he suggested having the unit and ducts cleaned and sterilized, which his company didn't do but that he would have his company call us and give some recommendations (which they promptly did, and suggested we ask for a discount because they recommend them pretty much exclusively. (The cost of service includes a UV light sterilization system and an electronic air filter that we bought from the HVAC company and that Rob installed, to explain the high price of the service. While Rob was here we brought up the problem with a register not delivering any air. He crawled under the house to see if he could identify what he said was an obvious problem, but he could not identify exactly the problem before he had to go to another service call that was scheduled for him. But he made sure the office knew that we had a problem and that they should send another available service person out. Within a couple days, another serviceman, Marty, did come out, identified the problem and fixed it. This call the company did not even charge for.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,300
Response from Crossville Heating and Cooling
Judy K.
09/2013
heating & air conditioning/hvac
 + -1 moreIt was a weekend and he called and gave us a time and was right on time. He completed work promply and left.
Description of Work: Checked inside unit of A/C and added chemical to outside unit and offered cleaning service while he was here.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$147
Response from Crossville Heating and Cooling
Donna S.
06/2013
heating & air conditioning/hvac
 + -1 moreCrossville Heating & Cooling seem to be very honest and conscientious and willing to work for the best results for their customers and easy to talk with. They respond in a reasonable time.
Description of Work: Crossville Heating & Cooling replaced a heating & Air Conditioning unit on one of my rental units and found financing for me which I don't understand why my home warranty company did not pick up since I pay $150 per mo. premiums for this coverage for replacement if it can no longer be repaired. The home warranty co. only paid a small portion toward the replacement.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,287.57
Response from Crossville Heating and Cooling
Marion F.
04/2013
air duct cleaning, heating & air conditioning/hvac
 + 0 moreTell us the story from start to finish (10,000 character limit): ddring a routine maintenance check it was discovered that several parts on our 12 year old unit were ready to stop working. after an estimate for a new system we decided to go ahead and put in the new unit. Estimate was given on Wednesday 4-17 and installed on 4-24. Service people were courteous, friendly and respectful. they even vacuumed up after they finished. I would highly recommend this company.
Description of Work: Installed a new furnace/air conditioning unit
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$8,000
Response from Crossville Heating and Cooling
Daniel G.
02/2013
heating & air conditioning/hvac
 + -1 moreThe service was great. They were professional and clean. They took their shoes off when they came in house. They were also very knowledgeable. There was one problem and they came right out to fix it. It took them tree times and they even came out Christmas night to fix it.
Description of Work: They installed a new heat pump and air conditioner for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Judy G.
02/2013
heating & air conditioning/hvac
 + -1 moreThe service is good. They respond well.
Description of Work: They came out for regular maintenance. We have a contract with them to come out twice a year.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Richard A.
02/2013
heating & air conditioning/hvac
 + -1 moreThey service has been very fine. They are very willing to please the customer and bend over backwards to make things right. They are committed to their products and the service they provide.
Description of Work: They installed the system in our house and have upgraded the system. We also have a contract with them.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
1853 Peavine Rd Ste 101, Crossville, TN 38571
http://www.crossvilleheatingandcooling.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Natural Gas Lines,
Metal Fabrication & Restoration
FAQ
Crossville Heating and Cooling is currently rated 4.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Crossville Heating and Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Crossville Heating and Cooling offers free project estimates.
Yes, Crossville Heating and Cooling offers eco-friendly accreditations.
Yes, Crossville Heating and Cooling offers a 10% senior discount.
Yes, Crossville Heating and Cooling offers emergency services.
Yes, Crossville Heating and Cooling offers warranties.
Crossville Heating and Cooling offers the following services: Residential and Light Commercial HVAC needs including Service, Maintenance, and Installation. Air Quality Products, and Duct cleaning.
Contact information
1853 Peavine Rd Ste 101, Crossville, TN 38571
http://www.crossvilleheatingandcooling.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day