Choate's Air Conditioning Heating & Plumbing

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Choate's Air Conditioning, Heating, Plumbing & Generatods is a Christian, family owned and operated business, established in 1958. For over 65 years now, the Choate family has maintained its core values of being Honest, Fair and Trustworthy - to treat each job as if it were their own home. Three generations later, Choate's is well known for being the best at what they do. You can count on our Trained & Certified professionals.

Business highlights

67 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

A/C Tune-Up, New A/C System Installations, A/C System Repairs, Commercial Jetting Service, Sewer Line Cleaning, Standard Drain Cleaning, Tankless Water Heaters, Water Heater Installation And Repair, Air Duct Cleaning, Home Generators and much more!

Services we don't offer

Maintenance on Window Units and Repair on Window Units

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.5155 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
3%
3
3%
2
7%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 51-75 of 155 reviews

Amy M.
03/2020
1.0
heating & air conditioning/hvac
  + -1 more
We called Choate's because our HVAC unit stopped working one afternoon in early January. They sent a technician out the next day who "corrected" the issue and the furnace ran for a few hours. Then it stopped again. We called again, and someone finally came out the next day. That technician said that the first technician had actually turned on a furnace that was dangerous due to a cracked heat exchanger and that the supply line was separated so that it could not detect gas. He then red-tagged it so that we couldn't run the furnace because it could have filled the house with gas and caused an explosion. That actually seems like something that a lawyer or the inspector might be concerned about since it could kill someone. We then had to wait another day to have an expensive new unit installed... in JANUARY! Now we just learned in March through an email that it still hasn't even been inspected and no one has ever returned our call to discuss the initial concerns.
Description of Work: HVAC stopped working and required replacement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,500

Response from Choate's Air Conditioning Heating & Plumbing
Choate's prides ourselves on taking care of our customers. As soon as we knew about these concerns, Choate's called to address them. After having the opportunity to talk with the customer, they are satisfied and has continued to use Choate's for not only HVAC but our Plumbing services also. Thank you for being a valuable customer.

Jerry N.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
They were great I am very pleased with them.
Description of Work: Cleaned the filters in my heater and made sure that my system in ready for the fall and the winter.
Rating CategoryRating out of 5

Philip R.
12/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was great, I had no problem. They were very professional and on time. Their pricing was very fair also.
Description of Work: They installed air conditioning unit.
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,500

Stephanie I.
11/2019
2.0
air duct cleaning
  + -1 more
This is and update of the original review done in 2016. I think I was told there was no way I could update the review. Technician told me I needed to replace a piece of the duct in the attic that he was supposed to have sealed, according to my order that was written by Randall Linn, the very nice person who came out to look at the ducts in the attic. Ended up paying $225 more than I was quoted because he replaced it vice sealing it. It was my fault because I didn't call Mr. Linn; but I didn't realize until later that this was the piece that was supposed to be sealed. So, instead of paying $478 I paid $703. The technician was also supposed to 'check the airflow damper to the master bedroom and mark the damper with tape.' I was getting a little bit of heat and air in the MBR previously and a lot in the master bathroom. Now I am getting virtually none. Have to use a portable AC insurer and heater in winter. The damper was not marked and I have looked for it and can not find it. I thought cleaning my vents would help with the dust on my furniture, but I guess that wasn't it. I was supposed to have some more work done my them, but after I realized I had been taken, I cancelled. Would not use again; integrity is everything to me.
Description of Work: Air ducts cleaned

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$703

Response from Choate's Air Conditioning Heating & Plumbing
Once Choate's saw this review, we reached out to the customer and was able to address her concerns. This customer is a pleasure to deal with and knows to just contact us if there are any other concerns. Thank you for letting our family serve your family.

Gerald B.
10/2019
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Stopped the leak with expert service
Description of Work: Faucet leak fixed
Rating CategoryRating out of 5
Yes, I recommend this pro

April H.
08/2019
5.0
air duct cleaning
  + -1 more
Great communication prior to arrival. Technicians were friendly, professional and explained how the service would be performed.
Description of Work: Duct Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Betty D.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
The very best air conditioning in town. They are wonderful, they arrive on time and they just do a fantastic job.
Description of Work: They cleaned the outside system and check as well every once a year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

V J F.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
They're a company of integrity. They don't try to overcharge you. They tell you what they're going to do in writing and verbally and always keep their word. They're very dependable.
Description of Work: I've been using them for the past 7-8 years. I've purchased a unit from them and have a service agreement. They've recently come out to service my unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank C.
08/2018
5.0
air duct cleaning
  + -1 more
I requested a quote and Devin came out within a day or so. He was very courteous, personable, and professional. I told him it might be a couple of months due to a kitchen remodel; he had no problem with that. A couple of months later, I called him and told him we were ready to go. He called me back within 10 minutes with a range of days & times. I chose the next day in the afternoon. That day, the office called to say the workmen were finished early, and so they were a couple of hours earlier than expected (which worked for me). It took about 3+ hours. Ron and Travis were very careful and took care to clean their feet when coming in from outside and from the attic. They explained what they were going to do beforehand, and consulted with me with any deviation from the plan. I could not be more pleased with Devin, Ron, and Travis. I highly recommend Choate Heating and Air for cleaning air ducts and returns.
Description of Work: We needed to have the entire house hvac air ducts and returns cleaned. I doubt this had ever been done since the house was built in 1957.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$748

JIM C.
07/2018
5.0
plumbing, drain cleaning
  + 0 more
It went very well. Stephen arrived on time. He was professional and personable. He listened to my concerns and made excellent recommendations. I will use Choate's in the future.
Description of Work: Replace one toilet and clean out two drain lines.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Marcus B.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
The technician was knowledgeable and very polite. I wasn’t home and he still treated my wife as if I had been there.
Description of Work: Clogged drain pipe outside

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Geri B.
01/2018
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It went great, and since I'm a Preferred Member, the service fee was waived! Choate's is the best ... I highly recommend them!
Description of Work: Ice was in the outside drain pipe, so when the washing machine drained out, the water backed up all over the laundry room floor. I needed the ice cleared out and washing machine tested to make sure it was just a plumbing issue and not an appliance issue ... it was a plumbing issue. John ran hot water down the drain pipe to clear out the ice. He filled the washer and drained it out ... all was fine!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Henry B.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
I feared contacting any repair company because of the cost involved and possibly getting a rude and inexperienced service man. However, I was happily surprised to receive a knowledgeable and professional customer-service orientated service man to do the work at a reasonable price. I will hire Choate's Air Conditioning, Heating, & Plumbing again for future work.
Description of Work: Choate's Air Conditioning, Heating, & Plumbing timely repaired my wall furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Geri B.
10/2017
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
All went well, and my three inspections have been completed perfectly. I love the fact that they have 24/7 service at no extra charge to me because of being a preferred customer through their contract with me. The monthly fee is very reasonable.
Description of Work: My air conditioner was leaking through the ceiling, Called Choate's to find the leak and repair. I also signed a contract for annual inspection/service on my heating, air and plumbing units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

V J F.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They come spring and fall to do something in the house. I was having some leaking and stuff. So, they helped me on that. I have some type of agreement with them. The pricing is excellent. The quality is excellent. Very responsive.
Description of Work: They were doing my spring tune-up and then I had something that I had to have done to be in compliance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam A.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
The Choates technicians were excellent. They covered the floors to prevent damage and dirt. They took the time to explain everything and cleaned up the attic when they were done. Choates us not the cheapest but their personnel are always knowledgeable and professional.
Description of Work: Replaced central heating and air system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Julie and Nelson Z.
07/2017
4.0
heating & air conditioning/hvac
  + -1 more
It was fine, good. The only thing we didn’t like was that they were pushing their service plan. We were put off by that. They seemed more interested in that then doing the service. We were having a bit of a temperature regulation problem and instead of focusing on that, he came out with all their service plans. The price was alright for what we had done. Professionalism was a B only because of the pushiness. I probably would not use them again.
Description of Work: They did service and a cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$79

Kathleen S.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very impressed with this company. Techs (2 different ones) were courteous, efficient and informative.
Description of Work: Air conditioner repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Tom W.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They come out twice a year. Everything worked. Everything went very well. It is a very professional organization. There were different technicians for each visit. The heating guy gave me some good information on the filters I am using. They saved me money.
Description of Work: They worked on my heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Tom W.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They set up a schedule and came up and showed up when they said they were. When they didn't have any particular part that they needed they set up a time to come back out and were on time then too. Everything works.
Description of Work: Choate's Air Conditioning Heating & Plumbing came out, tuned up my air conditioners and gave me the once over.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Markus M.
03/2017
2.0
heating & air conditioning/hvac
  + -1 more
When Randall came a couple of days ago to go over the vent cleaning process with me I was impressed so I hired Coate’s straight away. Today I wasn’t too impressed with the work of Taylor and Daniel. Randall said they probably didn’t have to go into most vents and would clean the system from the attic for the most part. At least that’s what I understood. They removed all vents and vacuum cleaned from there. So far so good. I also asked to seal the system and do an anti microbial cleaning. They left smudges on the walls and didn’t clean up the floor. When I checked the work in the attic I found that almost nothing what Randall had promised was done. I far as I could see they only sealed on area on the air system but not the outlets where the ducts join the system. Randal said it would take 3-4 hours but it took them only 2.5 including a break. There seems quite a disconnect between the “Comfort Advisor” so the title on the business card and the people who are doing the actual work. Guess what, I wasn’t impressed at all.
Description of Work: Duct vent cleaning, mastic sealing of the system and anitmicrobial treatment

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$426

YOLONDA W.
03/2017
3.0
plumbing
  + -1 more
I was initially overcharged for the hot water heater and had to have that price adjusted to the quoted price. It took longer than I expected (2 days as opposed to one day) and I was late for work. The faucet replacement did not go well because the plumber was not able to install the stopper.
Description of Work: I had to have a faucet replaced and a tankless hot water heater installed.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Choate's Air Conditioning Heating & Plumbing
Dear [Member Name Removed] and Angie's List: Choate's Air Conditioning and Heating, Inc. has been providing quality heating, cooling, and plumbing services to Mid-South customers since 1958. Choate's longevity in the business is a testament to hard work and commitment to treating every customer like family. The rare times Choate's receives a customer complaint or poor review; we gather all the information and contact the customer to find a satisfactory solution as quickly as possible. Choate's goal is to provide 100% customer satisfaction. To that end, Choate's is more than willing further assist all customers and rectify any issues. Please contact me directly at 901-755-4797 or email MikeChoateshvac.com so we may resolve any issues with your service. Kindest Regards, Mike Miller Operations Manager Choate's Air Conditioning Heating & Plumbing

Steve M.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job, from the first visit to give the estimate up through completion of the work. Very professional, explained everything thoroughly, installers completed job in one day. On time, answered all my questions, cleaned everything up before leaving. A+. Would definitely recommend and I would use again.
Description of Work: Replaced 2 HVAC units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matthew S.
01/2017
3.0
heating & air conditioning/hvac
  + -1 more
They have been out here probably three times in the year and a half since we bought this house for routine stuff and every time they come out and do something and within a day or two I have a problem I need to have them come back, so I don't know if they were breaking stuff in order to come back or fix it or what but just not understand. The technicians are too pushy. They try to sell you on upgraded services and equipment and stuff all the time. I would not use them again as I ended up calling somebody else, but I don't remember who it is.
Description of Work: I used Choate's Air Conditioning Heating & Plumbing about five or six months ago in July 2016. They did the service on the house that we bought and just regular routine maintenance on HVAC system.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$200

Response from Choate's Air Conditioning Heating & Plumbing
Dear Mr. [Member Name Removed] and Angie's List: Choate's Air Conditioning and Heating, Inc. has been providing quality heating, cooling, and plumbing services to Mid-South customers since 1958. Choate's longevity in the business is a testament to hard work and commitment to treating every customer like family. The rare times Choate's receives a customer complaint or poor review; we gather all the information and contact the customer to find a satisfactory solution as quickly as possible. We came out in April for a unit that was low 4lb refrigerant. Again in July for another completely different system. We're an options company so I apologize if you felt we were pushy. Choate's goal is to provide 100% customer satisfaction. To that end, Choate's is more than willing further assist all customers and rectify any issues. Please contact me directly at 901-755-4797 or email Mike(at)Choateshvac.com so we may resolve any issues with your service. Kindest Regards, Mike Miller Operations Manager Choate's Air Conditioning Heating & Plumbing

Jeremy V.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
We paid $70 a unit for the inspection and one pound of Freon each.
Description of Work: They were doing a maintenance on the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70


Contact information

236 S Mt Pleasant Rd, Collierville, TN 38017

http://www.choateshvac.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
16038-SC
Trade License Locale
MS
Trade License Authority
Mississippi State Board of Contractors
Trade License Expiration
08/31/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Drain Cleaning,
Insulation,
Energy Efficiency Auditing,
Dryer Vent Cleaning,
Metal Fabrication & Restoration,
Heating Oil,
Electrical

FAQ

Choate's Air Conditioning Heating & Plumbing is currently rated 4.5 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Choate's Air Conditioning Heating & Plumbing accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Choate's Air Conditioning Heating & Plumbing offers free project estimates.
Yes, Choate's Air Conditioning Heating & Plumbing offers eco-friendly accreditations.
Yes, Choate's Air Conditioning Heating & Plumbing offers a 5% senior discount.
Yes, Choate's Air Conditioning Heating & Plumbing offers emergency services.
Yes, Choate's Air Conditioning Heating & Plumbing offers warranties.
Choate's Air Conditioning Heating & Plumbing offers the following services: A/C Tune-Up, New A/C System Installations, A/C System Repairs, Commercial Jetting Service, Sewer Line Cleaning, Standard Drain Cleaning, Tankless Water Heaters, Water Heater Installation And Repair, Air Duct Cleaning, Home Generators and much more!
Maintenance on Window Units and Repair on Window Units

Contact information

236 S Mt Pleasant Rd, Collierville, TN 38017

http://www.choateshvac.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM