Choate's Air Conditioning Heating & Plumbing

Excellent customer relationship. The job was professionally and efficiently performed. One additional item was approved when brought to my attention and the the technician had the part in the van and was able to make this happen during this same visit.

Brandon Hall, Choates Technician was Excellent. He replaced my AC/Heating Thermostat. I was very pleased with his time, punctual, efficient, Friendly, and Knowledgeable Experience and Expertise

ElDraco did a great job, professional, friendly, and knowledgable. I highly recommend both Choate and ElDraco as your service guru. Thank you ElDraco.

Shawn Hamilton did a great job on my HVAC tune up! Always great service from the Choates team. 🌟

Choate's has a gem with Terek! Awesome young man who is polite, kind, and respectful. Arrived on time and ready to work on 3 a/c units and furnaces. Told him we have a Service Dog in training and Terek was totatly onboard. Even mindful to close the doors when going outside and permisdion to pet her. When done he explained everything so I could understand. When he left I noticed he had the truck hood up. Went outside to ask what's wrong. He was fixing the battery on the truck again. I ssked how often he had to do this..he said many times. Asked if the office knew an he said yes. He got it fixed! Thank you Terek for a job well done today! Awesome young man whom I will request for any future work. Choate's is a great company with awesome employees. Lets get this fixed so techs have one less thing to worry about during the work day.

Great!!! This is the best customer service.

TLDR: Techs and plumbers are good. Communication exceedingly poor and often confusing with one rep just lying. Last June it took a week to get my AC repaired. A fair amount of the delay was due to very poor communication and unexplained emails with a total of 5 different quotes. I foolishly signed up for their "FamPlan" thinking it would save me $ and expedite services. After a snafu scheduling service for a slow standpipe a plumber snaked it and we thought that was it. (That tech said I was an add-on to the end of his day though by phone a rep told me it had been scheduled when I originally called a week before._ Continued to overflow. Second plumber could not repair and I was told I needed replacement of pipe below the house. OK. I was emailed a link to their quote which included a particular service listed/ billed twice. I attempted to contact on their customer portal and have called twice for an explanation. No response for over a week.

Terrible customer service. Last spring took 10 days to repair AC, partly because the ball was dropped ordering a part. I had to call twice after receiving emails with 4 or 6 different quotes, no explanation. Online scheduler wouldn't work so I left a voicemail after hours. An employee called back and offered expedited service (not weekend or after hours) for an extra $100 even though I said it's not urgent. So I was scheduled for 10 days later despite being on their family plan. No confirmation, hasn't shown or called within the window. So I called again. Am I scheduled? No. I insist on talking to a CSR who apologizes and says I am on the schedule. I won't ever work with them again.

I purchased an HVAC system from Choates in 2013. Every single summer since that purchase, the unit has had problems. I would call Choates to come out and they would, and of course every time they came out the cost would be at a minimum $150 or more....almost always MUCH MORE. It was always something with this unit. Instead of replacing an obviously faulty unit, Choates would put a band-aid on it. This summer, the unit started leaking through the ceiling and the whole house started shaking violently. Choates told me that I needed a new evaporator coil. After I agreed to take down a bad review off the internet, they agreed to replace the evaporator coil and charge me for the coil only and not for labor since it was within the 10 year warranty for parts. I waited weeks for the evaporator coil to come in, and during that time paid $100s of dollars to put freon in my unit to keep it running during the hottest part of the year. When the coil finally came in, Choates replaced it, charged me approx $1,900 and told me everything was working fine. The next morning, I turn on the AC and it doesn't work. Choates comes out and tells me that there's another problem and unless I fix it, the AC isn't going to work. I asked why this wasn't noticed the day before, and the excuse was...well the technician was focused on replacing the evaporator coil, so he just didn't notice it. Bottom line, I ended up having to pay another $2,000 to get a working AC. In two days, Choates managed to steal almost $4,000 from me. I say steal because of the extremely shady business tactics Choates uses to extract as much money as possible from people who know nothing about HVAC systems and must rely on what the technician tells them. I asked how much it would have cost for me to get a new unit and the technician tells me probably around $7 to $8,000. So, in two days I paid Choates over half of what it would have cost to replace the entire HVAC system. DO NOT USE CHOATES!!! YOU WILL REGRET IT!!!!

Great! We had 3 quotes for this and Choate’s came in the beat price for exact same service and equipment. Excellent communication throughout the process. The entire replacement was done in less than two hours. The installers took great care in ensuring everything was clean and were very professional. Highly recommended.

Dustin W. helped me tremendously! I’ve used him twice and the first time he helped me troubleshoot a plumbing problem to avoid replacing a pipe because I thought I was about to renovate my kitchen. When we decided against the renovation, he came out to replace the pipe. Both times he was courteous, kind, and professional. He even engaged with my two year old son which made his day. I will be using Choate’s for all of their services moving forward.

Aaron was informative and helpful with our options. He called the manufacturer of our furnace to check on our warranty for us. He took the time to discuss the purchase of a air purifier for our allergies and was understanding when I told him we could not do that at this time.

Dustin did a great job. He was very knowledgeable and didn’t take long to take care of our problems. We would definitely use Choates again.

Excellent!!! This company and their employees go above and beyond.

3 ton and 2 1/2 ton compressor units installed with new coils installed as well.

Our technician Michael was exceptionally polite and knowledgeable. He identified our plumbing problem quickly and worked hard to solve it in short order despite it being so late at night. We are thankful for Choate’s and especially thankful for Michael for their help.

Great technician was very nice and extremely professional! Very glad I went with Choates!

Cleaned out clog in main drain plumbing as well as repaired kitchen disposal. Kenyale Pirtle is absolutely awesome!!! He did an excellent job and is extremely knowledgeable, professional, efficient, and conscientious, just to name a few qualities ! We are exceptionally pleased and will definitely call again in the future!

Everything went great. Our technician Dustin was very knowledgeable and professional. We definitely would ask him to return.

Extremely professional and friendly technician. Very thorough inspection.

Service tech Brandon was very considerate of our needs and informative as to what was needed and why necessary. I felt comfortable having him in my home.

They were late. However, when they got here, they worked quickly and professionally. I had my ducts cleaned, dryer vents, plus had a APCO UV light system installed. I had a friend have this done at her house, and she was very happy with the results. However, she doesn’t live in Memphis, so used a different company. I suffer from bad allergies which causes me issues with asthma. My house was built in 1953, and was retrofitted with HVAC in 1968. I had the ducts cleaned in 2006 after having the floors refinished. However, that company used negative pressure which was ok. Choates used the brush system which I feel sure did a much better job. By the way, this is a messy project because they take the vent covers off and actually put the rotating wheel brush up into the vents. However, they did vacuum after themselves before they left. The being late was due to a miscommunication from someone in their office forgetting to call and let me know. I don’t think that will happen again.

Very well. Mike was professional. He explained everything he did. I did not feel hurried into purchasing anything. I appreciated his knowledge & expertise. I was very satisfied with your company’s service.

Great response in scheduling. They were on time and very professional. Highly recommend.

Patrick was wonderful. Noted upcoming problems and gave estimates for some installs I want