Choate's Air Conditioning Heating & Plumbing

The customer service was top tier. Mr. Rutherford was very professional, polite, and knowledgeable of the products. I would definitely recommend this company to friends and family!

CHRIS ALLEN was efficient, Courteous, Respectful, and Professional!

Donald did an outstanding job. Took his time and did it right. He came out to do the AC yearly tuneup.

Joseph was extremely knowledgeable, thorough, and efficient. He fixed all of our heating and cooling issues. I would recommend Choate’s for all your HVAC needs!

Patrick was helpful in finding the problem quickly.

Choate's sent out Brandon Hall for a heating system tune up and inspection. Brandon was outstanding! Very thorough and diligent in his work. After he was through, he went over today's work thoroughly with me. A 5* technician!

Choate's has served us well since 2020. Our technician today, Zach Marsh, was awesome. After inspecting our heating unit, he explained his findings and recommendations. Zach was also very polite and well-spoken. Thanks for our winter inspection, Zach!

Outstanding service and exceptional customer support.

I would like to say thanks to Randall Linn for his thorough assessment of my attic insulation issues. Choate's has done all my duct work and installed my Tankless water heater in the past. I have always been pleased with the service and the quality of the work they do.

Dianna changed our filters and did regular maintenance and inspection of all four of our systems. She was on time, polite and thorough. She called ahead to let us know she was on the way and emailed everything after she was done.

Everything was done right and the customer service was great

Gage showed up on time and diagnosed the issue right away. Quick, efficient, and friendly to deal with. Will be calling Choate’s for anything in the future.

Jerrod was great. I called 4 different plumbing companies and Choates were the first to respond. Jerrod showed up, listened to what I thought the problem was and immediately got to work. He was quick to find and so efficient at fixing it.

The young man was professional, knowledgeable and respectful. He answered all of our questions, he performed the required work efficiently and in a timely manner. Job well done!!

I was nice watching Patrich Banks do his work. His troubleshooting method was a pleasure to watch. It is good to see someone enjoy and excel in their craft. Patrich was thorough and showed a lot of attention to detail.

Alex was great! Good communicator and did a great job explaining what he did and how my system was looking before and after.

Ariel’s was outstanding! Incredibly helpful and friendly. Our kids even opened up to her and were sad to see her leave!

Service is not yet complete; I’ve impressed with the knowledge, skills and abilities the technician possesses thus far. Should the rest of the job go as smoothly then all is well.

Excellent customer relationship. The job was professionally and efficiently performed. One additional item was approved when brought to my attention and the the technician had the part in the van and was able to make this happen during this same visit.

Brandon Hall, Choates Technician was Excellent. He replaced my AC/Heating Thermostat. I was very pleased with his time, punctual, efficient, Friendly, and Knowledgeable Experience and Expertise

ElDraco did a great job, professional, friendly, and knowledgable. I highly recommend both Choate and ElDraco as your service guru. Thank you ElDraco.

Shawn Hamilton did a great job on my HVAC tune up! Always great service from the Choates team. 🌟

Choate's has a gem with Terek! Awesome young man who is polite, kind, and respectful. Arrived on time and ready to work on 3 a/c units and furnaces. Told him we have a Service Dog in training and Terek was totatly onboard. Even mindful to close the doors when going outside and permisdion to pet her. When done he explained everything so I could understand. When he left I noticed he had the truck hood up. Went outside to ask what's wrong. He was fixing the battery on the truck again. I ssked how often he had to do this..he said many times. Asked if the office knew an he said yes. He got it fixed! Thank you Terek for a job well done today! Awesome young man whom I will request for any future work. Choate's is a great company with awesome employees. Lets get this fixed so techs have one less thing to worry about during the work day.

Great!!! This is the best customer service.

TLDR: Techs and plumbers are good. Communication exceedingly poor and often confusing with one rep just lying. Last June it took a week to get my AC repaired. A fair amount of the delay was due to very poor communication and unexplained emails with a total of 5 different quotes. I foolishly signed up for their "FamPlan" thinking it would save me $ and expedite services. After a snafu scheduling service for a slow standpipe a plumber snaked it and we thought that was it. (That tech said I was an add-on to the end of his day though by phone a rep told me it had been scheduled when I originally called a week before._ Continued to overflow. Second plumber could not repair and I was told I needed replacement of pipe below the house. OK. I was emailed a link to their quote which included a particular service listed/ billed twice. I attempted to contact on their customer portal and have called twice for an explanation. No response for over a week.